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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Dec 19, 2025
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INOX Leisure / INOXMovies.com reviews & complaints page 17

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A
Asim98
from Pune Metropolitan Area, Maharashtra
May 23, 2022
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My transaction timed out but the money got debited.Please help me with a full refund.
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
Dear Guest,

We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

- Mobile number and email id provided for booking ticket(s)
- Date on which the booking was made
- Whether the booking was done through INOX website, INOX box office, Bookmyshow or Paytm.

Please mail us on [protected]@inoxmovies.com. Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

Regards,
INOX Support
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    Kabali123
    from Chennai, Tamil Nadu
    May 22, 2022
    Resolved
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    Watching bmovie don in marina mall inox, screen 4. while interval almost waited in 3 queues, session expired in all 3 queues. almost 25 minutes waited and they said coffee machine is repair. we took other items and movie already started. is this the way to handle customer?
    Jun 24, 2022
    Complaint marked as Resolved 
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    Verified Support
    May 22, 2022
    INOX Leisure / INOXMovies.com Customer Care's response
    Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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      L
      LordKaalGaming
      May 21, 2022
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      Address: Bhilwara

      We have visited Inox so often like each new movie. We are not satisfied from the food available at Inox Bhilwara Mall but they aren't even allowing us to get the food from home or outside.
      This is not done either they have to get good food available or allow everyone to get food from outside or provide permission to me.
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      Dear Guest,

      In furtherance to your email, Presently there is no rule/ regulation/law, which mandates the Cinema Exhibitors to allow the patrons to carry the outside eatables and drinks into the cinema theatres. The restriction / prohibition on not allowing patrons to carry into the theatre premises outside eatables and drinks are imposed taking into consideration safety, security, health and hygiene of the patrons and the issue is currently sub-judice before the Hon’ble Supreme Court of India.

      We do make allowances for infants, elderly and guests who have a medical issue/special needs.

      We are hopeful that above, satisfactorily addresses your concern.

      Regards,
      Inox Support
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        M
        mrinmoypal
        from Kolkata, West Bengal
        May 21, 2022
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        Address: Kolkata

        Not provided with a ticket in queue and given privilege to the one standing at the back
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Dear Guest,

        We have received your feedback and have made a note of the same. At the outset let me thank you for your feedback on INOX. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

        Warm Regards,
        INOX Support
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          S
          Singh_1
          from Rohtak, Haryana
          May 20, 2022
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          Address: Rohtak

          Since last 2 months I haven't received my salary even a single time .
          When I say about this to my branch manager(rohtak) he said that we have already processed yet salary hasn't come to my account
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Hi! Please mail us your contact details on [protected]@inoxmovies.com.
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            D
            Deborshee Das
            May 19, 2022
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            Address: Inox South city mall, Kolkata

            The movie is not projected at time after the interval. A lot of my valuable time has been wasted.
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            Dear Guest, Please mail us your cinema & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
            Dear Guest, Please mail us your cinema & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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              A
              Aryagaurav
              from Jodhpur, Rajasthan
              May 19, 2022
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              Address: Jodhpur

              On 15th May 2022 we went to inox theatre jodhpur for watching rrr movie at the 6:55 pm show. We booked our ticket at the ticket counter, we paid 800 rupees via debitcard. But the amount deducted was the twice of original amount. We were told by the counter person that are money will be transferred back into the account within 48hrs. But till now we haven't received any amount back.
              Please look into this matter and solve this as soon as possible.
              Thank you
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
              Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                J
                Jigneshxyz
                from Bharuch INA, Gujarat
                May 18, 2022
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                Address: Bharuch : Inox , Shree Rang Palace

                Bharuch : Inox, Shree Rang Palace . Screen-3 . There is a big problem of dub voice in screen 3 . The voice of actors and characters remains very LOW in the whole movie, it gets depth only when a good scene or good BGM comes . The sound system and the background music is so GOOD . But when the characters of movie are talking to each other, it is barely hearable . I watched Pushpa and KGF Chapter 2 in same screen with my friends and I noticed the same problem in both movies . Please look into this matter .
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                  A
                  Abilash Narayanan
                  May 16, 2022
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                  Address: thrissur

                  The teater was stopped
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  Dear Guest, Please mail us your cinema & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused
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                    M
                    Muralidharan Mallayasamy
                    from Bengaluru, Karnataka
                    May 15, 2022
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                    Mobile Phone Missed inside the Cinema Theatre

                    Address: Inox, SBR Horizon, Seegehalli - Kannamangala Rd, Vastu Bhoomi, Krishnarajapura, Bangalore , Karnataka 560067

                    On 14th May 2022, My family and I watched a movie in Inox, SBR Horizon, Bangalore, 0n 4th Screen on the 5th floor (3:40 pm show). My kind (5 years) was using the mobile phone during the movie time but unfortunately, he kept the mobile on the seat and we forgot to take it. As we reached the home, I contacted the INOX representative, and he told me to come and check the following day. The next day morning I visited Inox and returned with big...
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                    A
                    angel rock
                    May 15, 2022
                    Resolved
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                    Address: inox vadodara reliance mega mall

                    Very rude behaviour of staff .. very unprofessional. disgusting staff at inox

                    they didnot allowing a single packet of chips inside. they kept it at entry. as i have a 5 yr kid with me .. they were arguing...ye to kitni badi hai... who the hell r they to decide the age of my daughter.
                    my daughter continuously annoying us for her chips packet .. i requested them 2 times but they had denied very rudly and in absurd manner.

                    my daughter dont like popcorns and colddrinks. then also i had bought popcorn for her ... that was also very bad.
                    due to all this we could not enjoyed movie and got upset.
                    in PVR allowing outside packet food for kids but in inox no.
                    now we will never go to inox never ever.
                    their is no rule in indian constituent that deny entery of outer food.
                    u r violating Gujrat cinema (regulation) act 2004.
                    i am going to complain about this.
                    and also their is no covid protocol followed
                    no mask no temperature check.
                    will complain for this also.
                    +1 photos
                    Jun 19, 2022
                    Complaint marked as Resolved 
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    Verified Support
                    May 15, 2022
                    INOX Leisure / INOXMovies.com Customer Care's response
                    Dear Guest,

                    We thank you for choosing INOX as your movie destination.

                    We have received your feedback and would like to inform you that we have sent this to the respective unit for further course of action. Please bear with us till then.

                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
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                      H
                      harshitpa00676
                      from Mumbai, Maharashtra
                      May 14, 2022
                      Resolved
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                      I am in the cinema now - inorbit inox
                      Screen 2 - jayeshbhai
                      First of all
                      The service of food corners bad, they didnt wanted to serve the fresh ordered food in the screen at our seats. After discussing we mentioned to cancel our tickets and fill a complaint on which they suddenly changed their mind and it suddenly was possible to bring the food at our seats.

                      After starting of the movie some guys working for inox came inside and started fighting with some consumers to change seats while the film already started and because of which we missed a whole part.

                      Also got hurt because the stamped on our feet while passing by.

                      Even now im writing this complain instead of being able to watch. This people are all talking while the film is going on? Are there no rules? Is this a mela or cinema hall?

                      Also lots of people are coughing, suddenly corona is gone ? Or what do they even check that people are vaccinated?

                      Really upset with all this.beside our seats no E 1, 2, 3, 4 are really talking too loud
                      Jun 25, 2022
                      Complaint marked as Resolved 
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Verified Support
                      May 24, 2022
                      INOX Leisure / INOXMovies.com Customer Care's response
                      Dear Guest,

                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                      We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                      Warm Regards,
                      INOX Support
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                        V
                        Vedkrishna Panchal
                        May 14, 2022
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                        Address: Anand

                        It is having some dirt and things in it
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Dear Guest, Please mail us your cinema & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                          S
                          Swetha 1117
                          May 14, 2022
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                          Address: Inox madurai

                          Hlo.. I m from madurai.i really need to complain about the staffs behaviour in Madurai Inox theatre. Because of this we donot like to watch in Inox.. they treating couples as disgusted one. What they did.
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                            V
                            Vijay0192
                            from Coimbatore, Tamil Nadu
                            May 14, 2022
                            Resolved
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                            Resolved

                            Address: Prozonemall

                            We identify that staff cheating, so staff taking revenge on us
                            Jun 15, 2022
                            Complaint marked as Resolved 
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            Verified Support
                            May 15, 2022
                            INOX Leisure / INOXMovies.com Customer Care's response
                            Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
                            Verified Support
                            May 15, 2022
                            INOX Leisure / INOXMovies.com Customer Care's response
                            Dear Guest, Please mail us your cinema & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                              A
                              akash cherukuri
                              May 14, 2022
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                              Address: Cmr Central Visakhapatnam

                              I have booked tickets for sarkaar vaari paata at inox leisure CMR Central Visakhapatnam at 10.50 pm on 14th may. they have switched off air conditioning after intermission. When approached and asked regarding this issue, there was no response amd no supervisor was present. And an irresponsible reply from the officials that the electrical department must have switched off the Airconditiong but not action was taken.
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                K
                                Kshitijmotiani
                                from Lucknow, Uttar Pradesh
                                May 12, 2022
                                Resolved
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                                Resolved

                                INOX PHEONIX PALASSIO cinema hall seats are very dirty and uncomfortable.
                                The royal recliner seats make so much noise and the royal seats are very dirty & uncomfortable.

                                The F&B staff was absolutely unprofessional when they came DURING THE MOVIE to ask all audience one by one for food orders at a very high pitch voice and disturbing everyone.

                                Dirty seats and unprofessional staff absolutely ruined my movie watching experience!!
                                +2 photos
                                Jun 25, 2022
                                Complaint marked as Resolved 
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Verified Support
                                May 14, 2022
                                INOX Leisure / INOXMovies.com Customer Care's response
                                Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                  A
                                  Azhar7
                                  from Lucknow, Uttar Pradesh
                                  May 11, 2022
                                  Resolved
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                                  Resolved

                                  Address: 538A/456D Tulsipuram triveni nagar 1

                                  I had visited INOX Cinema at INOX Umrao Mall Lucknow and Forced to buy snack with ticket they told us that they will not give ticket without that snack combo. This is against the rights of consumer. Please look into it.
                                  +1 photos
                                  Jun 22, 2022
                                  Complaint marked as Resolved 
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 14, 2022
                                  INOX Leisure / INOXMovies.com Customer Care's response
                                  Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                                    J
                                    johnson clerk
                                    May 9, 2022
                                    Resolved
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                                    Resolved

                                    Hi Authority of INOX,
                                    Recently from your side or ur customer recently used my personal information to access your service in following place with the details.
                                    [protected]
                                    Thank you. Your booking ref is 2488315. Kolkatar Harry (Bengali) on 9th May 2022, 03:25 PM, at INOX Burdwan -SCREEN 4. Seats: B:11. TO GET YOUR EASY CHECK-IN QR Code, click here: http://in-ox.in/II[protected] SHOW THIS QR CODE OR BOOKING CONFIRMATION SMS AT THE CINEMA ENTRANCE FOR A HASSLE-FREE ENTRY. Click here to view your seats: http://in-ox.in/LH[protected], Click here to order your food: http://in-ox.in/ZE[protected] . Download e-ticket here: http://in-ox.in/OY[protected]
                                    [protected]----
                                    This is completely unlawful activities and I don't agree with your Terms and Conditions and storing any information of anybody with out their consent is illegal.
                                    Hope u understand the situation and take proper note and necessary step to prevent this situation and delete any information u stored in your system and don't sell any third party those data it is unconstitutional. If any data leak happened in your company and through that if any of my data go to any unauthorised person u will be responsible for that.
                                    And please stop spamming on my mobile which u register with out my consent. Already I got 2 spam.
                                    Thanks and regards,
                                    Victims of cyber scam from INOX.
                                    May 9, 2022
                                    Complaint marked as Resolved 
                                    They contacted me and started discussion. We in the process of closing that problem
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    May 09, 2022
                                    Updated by johnson clerk
                                    Even without my consent u add my information as subscription ID in your system. Here is the details
                                    Dear Member, Welcome to INOX Rewards. Earn & redeem Rewards Points on every transaction. Your membership ID is [protected]. click bit.ly/35gAcWA for details. T&C
                                    [protected]
                                    Why don't verify first this details belongs to those providers or not. Blindly storing data with out some one consent very bad practice. Never expected such a bad practice from this reputate company. Please remove all data of mine which u stored with out my permission before using any future data mining or re selling for future promotion and advertisement from 3rd party or INOX. Thanks.
                                    Verified Support
                                    May 09, 2022
                                    INOX Leisure / INOXMovies.com Customer Care's response
                                    Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
                                    Contacted seperately on their email and got the response. Hence resolving the ticket. Thanks both the side for coordinating with me.
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                                      J
                                      Jonty Ghosh
                                      May 9, 2022
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                                      Address: 1 no dabgram colony, Vivekananda street, near bolaka club, P. O-Rabindra Sarani

                                      As my phone was switched off when I purchased my ticket from Inox ticket counter, it was inform by the ticket officials that the ticket will come to my phone number but even now I didn't got any ticket by phone number. So, please resolve my issue and help me to get my ticket via phone number.
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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