INOX Leisure / INOXMovies.com Complaints & Reviews

Dear team,

I booked 6 tickets directly at inox marina mall for Sarkarevari paata on 14th May 10.40 pm show. Amount was debited from my account, but ticket was not booked due to some system issue at your end. The Manager assured that the refund will be initiated from inox within 48 hours.

Attached is the payment transaction details for your reference.
Please let me know the refund status as soon as possible. Thank you

I had been booking a ticket for Bhul bhoolaiyaa 2 on may 26th 9.26pm from my mobile through app I have entered all the details and made the payment it got successful but I didn’t Got any ticket or refund I want a status of my money deducted

On 25.5.2022 I went to inox crown mall lucknow for Bhoolbhulaiya 2 movie at 7:10 pm show. At ticket counter I asked for 4 tickets and the person at ticket counter booked tickets and asked me to purchase snacks . He pressured me for purchasing and said if I dont purchase snacks he will not book tickets. Then I booked tickets from paytm. I want to know that is there any mandatory policy to purchase snacks with movie ticket a d if one should not purchase snacks then he/she will not get ticket.

My transaction timed out but the money got debited.Please help me with a full refund.

Watching bmovie don in marina mall inox, screen 4. while interval almost waited in 3 queues, session expired in all 3 queues. almost 25 minutes waited and they said coffee machine is repair. we took other items and movie already started. is this the way to handle customer?

We have visited Inox so often like each new movie. We are not satisfied from the food available at Inox Bhilwara Mall but they aren't even allowing us to get the food from home or outside.
This is not done either they have to get good food available or allow everyone to get food from outside or provide permission to me.

Not provided with a ticket in queue and given privilege to the one standing at the back

Since last 2 months I haven't received my salary even a single time .
When I say about this to my branch manager(rohtak) he said that we have already processed yet salary hasn't come to my account

The movie is not projected at time after the interval. A lot of my valuable time has been wasted.

On 15th May 2022 we went to inox theatre jodhpur for watching rrr movie at the 6:55 pm show. We booked our ticket at the ticket counter, we paid 800 rupees via debitcard. But the amount deducted was the twice of original amount. We were told by the counter person that are money will be transferred back into the account within 48hrs. But till now we haven't received any amount back.
Please look into this matter and solve this as soon as possible.
Thank you

Bharuch : Inox, Shree Rang Palace . Screen-3 . There is a big problem of dub voice in screen 3 . The voice of actors and characters remains very LOW in the whole movie, it gets depth only when a good scene or good BGM comes . The sound system and the background music is so GOOD . But when the characters of movie are talking to each other, it is barely hearable . I watched Pushpa and KGF Chapter 2 in same screen with my friends and I noticed the same problem in both movies . Please look into this matter .

The teater was stopped

On 14th May 2022, My family and I watched a movie in Inox, SBR Horizon, Bangalore, 0n 4th Screen on the 5th floor (3:40 pm show). My kind (5 years) was using the mobile phone during the movie time but unfortunately, he kept the mobile on the seat and we forgot to take it. As we reached the home, I contacted the INOX representative, and he told me to come and check the following day. The next day morning I visited Inox and returned with big disappointment that they claimed there was no mobile found. Such a big organization not having a system to secure & return the customer's valuables makes me worried. Looking forward to seeing the proven system to secure the missed customer valuables and I want to see proper action from INOX on my case.

Very rude behaviour of staff .. very unprofessional. disgusting staff at inox

they didnot allowing a single packet of chips inside. they kept it at entry. as i have a 5 yr kid with me .. they were arguing...ye to kitni badi hai... who the hell r they to decide the age of my daughter.
my daughter continuously annoying us for her chips packet .. i requested them 2 times but they had denied very rudly and in absurd manner.

my daughter dont like popcorns and colddrinks. then also i had bought popcorn for her ... that was also very bad.
due to all this we could not enjoyed movie and got upset.
in PVR allowing outside packet food for kids but in inox no.
now we will never go to inox never ever.
their is no rule in indian constituent that deny entery of outer food.
u r violating Gujrat cinema (regulation) act 2004.
i am going to complain about this.
and also their is no covid protocol followed
no mask no temperature check.
will complain for this also.

I am in the cinema now - inorbit inox
Screen 2 - jayeshbhai
First of all
The service of food corners bad, they didnt wanted to serve the fresh ordered food in the screen at our seats. After discussing we mentioned to cancel our tickets and fill a complaint on which they suddenly changed their mind and it suddenly was possible to bring the food at our seats.

After starting of the movie some guys working for inox came inside and started fighting with some consumers to change seats while the film already started and because of which we missed a whole part.

Also got hurt because the stamped on our feet while passing by.

Even now im writing this complain instead of being able to watch. This people are all talking while the film is going on? Are there no rules? Is this a mela or cinema hall?

Also lots of people are coughing, suddenly corona is gone ? Or what do they even check that people are vaccinated?

Really upset with all this.beside our seats no E 1, 2, 3, 4 are really talking too loud

It is having some dirt and things in it

Hlo.. I m from madurai.i really need to complain about the staffs behaviour in Madurai Inox theatre. Because of this we donot like to watch in Inox.. they treating couples as disgusted one. What they did.

We identify that staff cheating, so staff taking revenge on us

I have booked tickets for sarkaar vaari paata at inox leisure CMR Central Visakhapatnam at 10.50 pm on 14th may. they have switched off air conditioning after intermission. When approached and asked regarding this issue, there was no response amd no supervisor was present. And an irresponsible reply from the officials that the electrical department must have switched off the Airconditiong but not action was taken.

INOX PHEONIX PALASSIO cinema hall seats are very dirty and uncomfortable.
The royal recliner seats make so much noise and the royal seats are very dirty & uncomfortable.

The F&B staff was absolutely unprofessional when they came DURING THE MOVIE to ask all audience one by one for food orders at a very high pitch voice and disturbing everyone.

Dirty seats and unprofessional staff absolutely ruined my movie watching experience!!