Dear,
On 26th march 2022 i tried to book the movie ticket for RRR. Somehow the transaction could not be cleared that time. It showed that it may take few minutes but i didn’t receive any ticket. The transaction was made throught kotak bank credit card. Today while going through my credit card statement, I found that the transaction of ₹640 has been made to inox while i didn’t get any ticket booked on 26 th march. Then on confirming the same from bank, i get to know that the transaction was made cleared and successful on 28th march 2022.
The transaction id is VT220870200004580000098. On confirming again the bank shared one more transaction id 104209. Since, I didn’t get any tickets for the movie and payment has still been made, kindly refund the said amount. I have already talked to Inox customer care but their reply is not satisfactory and very irresponsible.
Regards,
Anand Kumar Singh
[protected]
[protected]@gmail.com
Jun 30, 2022
Complaint marked as Resolved
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
May 24, 2022
INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:
- Mobile number and email id provided for booking ticket(s)
- Date on which the booking was made
- Whether the booking was done through INOX website, INOX box office, Bookmyshow or Paytm.
Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction. Please mail us on [protected]@inoxmovies.com.
Regards,
INOX Support
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.
Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
Warm Regards,
INOX Support