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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Dec 19, 2025
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INOX Leisure / INOXMovies.com reviews & complaints page 19

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B
Brain Tera
Apr 22, 2022
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Address: Inox, JTM MALL, jaipur, rajatshan,302017

I have visited inox food area to eat there since 3 days, i donot have tickets for the movie but i pay after eating there and stay for 15-20 minutes and go from there but today one of food stall person told me to go as i am not here to see movie as per his saying, i just want to know that can we eat in the inox food area or this service is for movie viewers only
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
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    R
    Reena Surana
    Apr 19, 2022
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    Address: Udaipur

    Sound is so high that we r seating closing ear by hand … not only us… maximum people in movie seating like the same … can’t enjouy the movie … sound is so so so high
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    Dear Guest,

    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

    We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

    Warm Regards,
    INOX Support
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      M
      Mohit_kour
      from Kolkata, West Bengal
      Apr 19, 2022
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      Address: Kolkata

      My mobile numbers have been blocked by you so i do not have been received any kinds of likes booking tickets, sms and reward point.

      So i requested you to please unblock my mobile numbers asap.

      My mobile numbers is - [protected] & [protected].
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      Hi, we request you to mail us your registered mobile no. at [protected]@inoxmovies.com to check this further.
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        K
        Kk28
        Apr 19, 2022
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        I have been in vizag since long but since last few month, m seeing vizag Inox theatre is not casting any hindi movie.
        Why it is so, why this discrimination. When south movie has been casted in all india n people are appreciating them why you are not giving even 1 Hindi movie show per week.
        I just want to highlight Bollywood industry about this. The major failure of your movie not to become hit is because it's not casting.
        Even if any show be casted it's on very bad theatre where one could never think to go.
        Even RRR, KGF2 not casted in Inox apart from all Hindi show are full. And people waiting for show.
        I had seen many people who couldn't go bcoz of non availability of show as it's only casted by 1 cinema mukta which is not that much good and clean.
        This is totally wrong n if it's so even other sate should caste ony their state movie.
        I had complained many times over book my show customer care regards caste of show but they say it's up to state to caste or not.
        Are we not voting when election comes in south. If book my show is pointing to vizag government then please don't ask for vote at the time of election.
        I am not understanding never our freedom fighter or anyone showed this discrimination that we will only give independence of our state, rest let them fight. Why this is happening now.
        I just want ceo plz take some action should be Taken otherwise will highlight this issue in next level. I can understand profit and all but at least 1 show can be cast in a week in Hindi in Inox theatre.
        Plz consider my request as it's very serious issue. Below showed proof . That theatre is not good in mentainance wise too. Plz do the needful
        +1 photos
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        Apr 20, 2022
        INOX Leisure / INOXMovies.com Customer Care's response
        Dear Guest,

        Thank you for choosing INOX for your movie going experience. We appreciate the time taken by you to give us valuable inputs and feedback that will help us improve our services.

        Further in regards to your mail we would like to clarify that it is the movie distributors who decide the locations, language and format in which they would like their films to be released. However, your feedback has been forwarded to our programming team to check possibilities. You can also login to www.inoxmovies.com to get the latest update.

        Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please feel free to contact us for any assistance in future.

        Regards,
        INOX Support
        Apr 20, 2022
        Updated by Kk28
        Resolved
        Dear Guest,

        Thank you for choosing INOX for your movie going experience. We appreciate the time taken by you to give us valuable inputs and feedback that will help us improve our services.

        Further in regards to your feedback, we would like to clarify that it is the movie distributors who decide the locations, language and format in which they would like their films to be released. However, your feedback has been forwarded to our programming team to check possibilities. You can also login to www.inoxmovies.com to get the latest update.

        Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please feel free to contact us for any assistance in future.

        Regards,
        INOX Support
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          A
          Amit Dhamecha
          Apr 18, 2022
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          Address: Jamnagar

          Respected

          In jamnagar local 361002 area Inox cinema are providing stale foods which leads to great health issue to all movies watchers who makea the theatre live.

          You are providing movie without AC

          TELLING YOUR STAFF REGARDING THAT

          THEY ARE TELLING FROM THREE DAYS THAT

          RHY HAVE MADE REPAIRING COMPLAINT TO AC REPAIRED

          THIS IS TOTALLY WEST OF MONEY OF ALL MOVIES WATCHER..

          REQUEST RO PLS DO IT URGENTLY.
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Dear Guest,

          At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

          We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

          Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

          Warm Regards,
          INOX Support
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            B
            Bindan
            from Noida, Uttar Pradesh
            Apr 18, 2022
            Resolved
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            Resolved

            Address: Crossing republik ghaziabad

            Hi team,
            This is to inform you that I went Shipra Mall Ghaziabad for watching RRR. During interval period i went for ordering some snacks but at the time of payment the swaping machine was not working properly & my money got deducted from my bank account. I raise this concern to their manager and he assured me that money will be credited within 7 days in my bank account but it's been more than 8 days already but not a single rupee were credited by your side. They also gave me contact number of Sanjeev ([protected]) but he is not responding my calls. I have attached screenshots of ticket & money deduction for your reference. Kindly look in this matter & initiate refund asap.

            It was very unexpected behaviour form your staff because they were not supporting and they also waste a lot of time of mine.
            Please do the needful
            +2 photos
            Jul 2, 2022
            Complaint marked as Resolved 
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            Verified Support
            May 24, 2022
            INOX Leisure / INOXMovies.com Customer Care's response
            Dear Guest,

            We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed.

            Kindly liaise with your issuing bank for refund as the transaction done was not verified /authenticated on our gateway hence the payment was not accepted on our side. The amount that is debited is on hold with your issuing bank and will only be released back if you state a chargeback. As the same cannot be initiated by merchant we are requesting you to do the needful time frame will depend on your issuing bank.

            Thank you for your patronage of INOX.

            Warm Regards,
            INOX Support
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              G
              Gaurav Pavan
              Apr 17, 2022
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              Address: Shree Mahalaxmi Canara Bank cross road Surathkal

              I have been stopped from taking my water bottle inside theathre with harsh manner.
              I never expected such kind of service from Inox movies Manipal. I had been to Inox in Bengaluru earlier, i was satisfied with the service. But the service which I got from Inox Manipal i never experienced anywhere till day. It a basic human right being an Indian citizen i can take water of my own anywhere, no one has to right to stop it. Each body is allergictic or cannot cope with outside drinking water . But Inox is treating people animals in this case by not allowing them to taking basic need ... I have to spend 3 hours of time inside theatre without water as I'm not comfortable with outside water.

              Being an Indian citizen it is my right to have basic need, i have right to take my own water inside theatre..

              Third class service from Inox

              For sure I will take this next level if it happens again with me.
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              Dear Guest,

              This is further to your email regarding non allowance of outside food in INOX premises. The information is clearly stated on our tickets and at our Box office counters so that guests are aware prior to entry. It is also an industry norm and as company policy we follow the same.

              For our guests we have arranged to serve a variety of food options that has high standards of quality .We have made exceptions in relaxation of house rule in cases where guests have medical condition or are infants. We have also made provisions in our premises to serve free purified water for all our guests.

              We value your patronage and hope that you will continue to choose INOX as your movie destination.

              Warm Regards,
              INOX Support
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                A
                Akshay Pandhre
                from Bharuch, Gujarat
                Apr 17, 2022
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                Address: B-32/1, NARAYAN ESTATE, SHAKTINATH,BHARUCH

                Respected Sir,
                On 17/04/2022 is booked 4 tickets for movie RRR via bookmyshow but they show traffic problem on internet. Hence I again went for booking but this time they sent me 8 tickets along with previous one which transaction was failed on account of internet traffic. Hence sir kindly help me to get refund of 4 tickets. The show is today on 6.30
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                I booked my tickets at INOX Blue chip complex, Bharuch so kindly take into note
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                  S
                  ShrutiBagadia
                  from Kolkata, West Bengal
                  Apr 17, 2022
                  Resolved
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                  Resolved

                  Address: Inox R.D Mall Liluah

                  The bill of the food items amounted to rupees410 but the cashier took 640 instead. I want my rupees 230 refunded.
                  +1 photos
                  Jul 14, 2022
                  Complaint marked as Resolved 
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  Verified Support
                  May 24, 2022
                  INOX Leisure / INOXMovies.com Customer Care's response
                  Dear Guest,

                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                  We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                  Warm Regards,
                  INOX Support
                  Really cheat peoe
                  Really cheat People
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                    M
                    Mahavirnahar13
                    from Madurai, Tamil Nadu
                    Apr 16, 2022
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                    In Madurai why they are not showing movies in hindi language
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    Dear Guest,

                    Thank you for choosing INOX for your movie going experience. We appreciate the time taken by you to give us valuable inputs and feedback that will help us improve our services.

                    Further in regards to your mail we would like to clarify that it is the movie distributors who decide the locations, language and format in which they would like their films to be released. However, your feedback has been forwarded to our programming team to check possibilities. You can also login to www.inoxmovies.com to get the latest update.

                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please feel free to contact us for any assistance in future.

                    Regards,
                    INOX Support
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                      S
                      Sanket123s
                      from Amritsar, Punjab
                      Apr 15, 2022
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                      Address: VR Mall Amritsar

                      I booked 4 seats at Inox sky box VR Mall Amritsar but 1 of them was not functional. Complaint was made to the staff but nothing was done. So please refund 1 of my ticket.thank you
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Dear Guest,

                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                      We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                      Warm Regards,
                      INOX Support
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                        R
                        Raja Sp
                        Apr 15, 2022
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                        Address: Chennai arcot road

                        Last night 10pm show we have missed our mobile at the at re seat no j25 j26 k23k24k25k26.

                        Requesting you to support .Supervisor stated that hr is no such item .pls investigate and confirm
                        .while cleaning staff must would have found for sure .

                        Thanks
                        Raja sp
                        [protected]
                        [protected]
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
                        Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                          A
                          Akhand14
                          from Lucknow, Uttar Pradesh
                          Apr 14, 2022
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                          Address: Inox gg mall lucknow

                          They left unfilled around 1/4 colddrink.
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          Dear Guest,

                          At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                          We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                          Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                          Warm Regards,
                          INOX Support
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                            S
                            SiddhuBehera
                            from NAGPUR, Maharashtra
                            Apr 14, 2022
                            Resolved
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                            Resolved

                            Address: INOX Jaswant Tuli Mall Kamptee Road

                            Worst experience ever. i couldnt stand the loudness n decided to leave for complaning within the first 5 minutes of movie.

                            I did my booking for KGF Chapter 2 from book my show for date 14 apr 2022. timing 02:00 PM.(Screen-4) @ INOX Jaswant Tuli Mall. Since it was House full myself and a friend got seat in 3rd row having seat no. EX-N13, N14 . first i thought it was just the advertisnment which is loud, later when the movie continue with that same insane kind of loudness it was unbearable to sit there. i decided to go and complain about loudness. when i went back and ask the person to reduce sound. he did something but it was not sufficient and he start telling me we can reduce more or u wont here the dialogs. i believe the problem was none of the back speakers was working there. . one guy in popcorn counter told me you took the place near the screen thats y u are facing this issue. later i asked for a refund . so i went to manager. instead of resolving my issue he was telling "was there a problem in clarity" if no i cant do anything about the loudness. he told me to go and ask refund form book my show. so i decided to leave because arguing with them was usesless. as they were not ready to resolve the issue.
                            Jun 30, 2022
                            Complaint marked as Resolved 
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            Verified Support
                            May 24, 2022
                            INOX Leisure / INOXMovies.com Customer Care's response
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                            Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Support
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                              S
                              sarath9542
                              from Coimbatore, Tamil Nadu
                              Apr 14, 2022
                              Resolved
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                              Resolved

                              Address: Inox prozone mall Coimbatore

                              Helo guys. I tried to book tickets for the movie kgf chapter 2 at Inox Coimbatore.
                              When I was booking payment was deducted from my paytm wallet but I haven't received my ticket through mail or sms yet. I tried calling Inox Coimbatore ticket counter but I haven't got any answers regarding this issue. Please help and send me my tickets. I have given the details and the paid screenshot below.

                              Details used for booking as follows.

                              Name : sarath kumar
                              Mail id : [protected]@gmail.com
                              Phone : [protected]

                              Movie details:
                              Movie name : Kgf chapter 2 tamil
                              Date and time of show I tried to book is 14 april 2022 for 2:50 show

                              Order I'd : 433564
                              Wallet Ref no : [protected]

                              Thank you
                              +1 photos
                              Jun 30, 2022
                              Complaint marked as Resolved 
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Verified Support
                              May 24, 2022
                              INOX Leisure / INOXMovies.com Customer Care's response
                              Dear Guest,

                              We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed.

                              Kindly liaise with your issuing bank for refund as the transaction done was not verified /authenticated on our gateway hence the payment was not accepted on our side. The amount that is debited is on hold with your issuing bank and will only be released back if you state a chargeback. As the same cannot be initiated by merchant we are requesting you to do the needful time frame will depend on your issuing bank.

                              Thank you for your patronage of INOX.

                              Warm Regards,
                              INOX Support
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                                J
                                JRin
                                Apr 13, 2022
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                                I tried booking tickets for KGF 2 of price Rs 228.54 . But the transaction failed from INOX app still amount got detected from my account. I recieved a mail stating refund amount is Rs 222.78
                                Why is GST charges taken when the ticket is not booked?
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Dear Guest,

                                We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

                                - Mobile number and email id provided for booking ticket(s)
                                - Date on which the booking was made
                                - Whether the booking was done through INOX website, INOX box office, Bookmyshow or Paytm.

                                Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction. Please mail us on [protected]@inoxmovies.com.

                                Regards,
                                INOX Support
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                                  A
                                  ANONYMOUS PLAYER
                                  Apr 12, 2022
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                                  Tue apr12 morning 9:30 screen 2 in inox garuda yelahanka staff not response to complaint
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
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                                    A
                                    anandsingh6006
                                    Apr 11, 2022
                                    Resolved
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                                    Resolved

                                    Dear,
                                    On 26th march 2022 i tried to book the movie ticket for RRR. Somehow the transaction could not be cleared that time. It showed that it may take few minutes but i didn’t receive any ticket. The transaction was made throught kotak bank credit card. Today while going through my credit card statement, I found that the transaction of ₹640 has been made to inox while i didn’t get any ticket booked on 26 th march. Then on confirming the same from bank, i get to know that the transaction was made cleared and successful on 28th march 2022.

                                    The transaction id is VT220870200004580000098. On confirming again the bank shared one more transaction id 104209. Since, I didn’t get any tickets for the movie and payment has still been made, kindly refund the said amount. I have already talked to Inox customer care but their reply is not satisfactory and very irresponsible.

                                    Regards,
                                    Anand Kumar Singh
                                    [protected]
                                    [protected]@gmail.com
                                    +1 photos
                                    Jun 30, 2022
                                    Complaint marked as Resolved 
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 24, 2022
                                    INOX Leisure / INOXMovies.com Customer Care's response
                                    Dear Guest,

                                    We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

                                    - Mobile number and email id provided for booking ticket(s)
                                    - Date on which the booking was made
                                    - Whether the booking was done through INOX website, INOX box office, Bookmyshow or Paytm.

                                    Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction. Please mail us on [protected]@inoxmovies.com.

                                    Regards,
                                    INOX Support
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                                      V
                                      Vinay Kumar Sangal
                                      Apr 10, 2022
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                                      Address: 9810175578

                                      We saw RRR today at INOX Omaxe CP Greater Noida at 1:55pm.
                                      I ordered small Fanta and small popcorn for my kid. I was billed for large for both the items. On enquiring, staff said our small is large. Ridiculous.
                                      Staff Mr Nagar and Mr. Bhatia were at the counter.
                                      Please look into this and revert
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      Dear Guest,

                                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                      We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                      Warm Regards,
                                      INOX Support
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                                        Lalit Gariya
                                        Apr 9, 2022
                                        Resolved
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                                        Resolved

                                        Waited 30 minutes for a ticket.after 30 minutes ur associate Santosh come to counter saying that my santosh sir called me upstaire for other work.how can someone leave ticket counter for such long period of time..as a premium customer of Inox I am sorry to say such a poor service has delivered to me ..pathetic..
                                        Jul 13, 2022
                                        Complaint marked as Resolved 
                                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 24, 2022
                                        INOX Leisure / INOXMovies.com Customer Care's response
                                        Dear Guest,

                                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                        We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                        Warm Regards,
                                        INOX Support
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