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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Jan 12, 2026
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INOX Leisure / INOXMovies.com reviews & complaints page 18

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J
johnson clerk
May 9, 2022
Resolved
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Resolved

Hi Authority of INOX,
Recently from your side or ur customer recently used my personal information to access your service in following place with the details.
[protected]
Thank you. Your booking ref is 2488315. Kolkatar Harry (Bengali) on 9th May 2022, 03:25 PM, at INOX Burdwan -SCREEN 4. Seats: B:11. TO GET YOUR EASY CHECK-IN QR Code, click here: http://in-ox.in/II[protected] SHOW THIS QR CODE OR BOOKING CONFIRMATION SMS AT THE CINEMA ENTRANCE FOR A HASSLE-FREE ENTRY. Click here to view your seats: http://in-ox.in/LH[protected], Click here to order your food: http://in-ox.in/ZE[protected] . Download e-ticket here: http://in-ox.in/OY[protected]
[protected]----
This is completely unlawful activities and I don't agree with your Terms and Conditions and storing any information of anybody with out their consent is illegal.
Hope u understand the situation and take proper note and necessary step to prevent this situation and delete any information u stored in your system and don't sell any third party those data it is unconstitutional. If any data leak happened in your company and through that if any of my data go to any unauthorised person u will be responsible for that.
And please stop spamming on my mobile which u register with out my consent. Already I got 2 spam.
Thanks and regards,
Victims of cyber scam from INOX.
May 9, 2022
Complaint marked as Resolved 
They contacted me and started discussion. We in the process of closing that problem
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
May 09, 2022
Updated by johnson clerk
Even without my consent u add my information as subscription ID in your system. Here is the details
Dear Member, Welcome to INOX Rewards. Earn & redeem Rewards Points on every transaction. Your membership ID is [protected]. click bit.ly/35gAcWA for details. T&C
[protected]
Why don't verify first this details belongs to those providers or not. Blindly storing data with out some one consent very bad practice. Never expected such a bad practice from this reputate company. Please remove all data of mine which u stored with out my permission before using any future data mining or re selling for future promotion and advertisement from 3rd party or INOX. Thanks.
Verified Support
May 09, 2022
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
Contacted seperately on their email and got the response. Hence resolving the ticket. Thanks both the side for coordinating with me.
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    J
    Jonty Ghosh
    May 9, 2022
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    Address: 1 no dabgram colony, Vivekananda street, near bolaka club, P. O-Rabindra Sarani

    As my phone was switched off when I purchased my ticket from Inox ticket counter, it was inform by the ticket officials that the ticket will come to my phone number but even now I didn't got any ticket by phone number. So, please resolve my issue and help me to get my ticket via phone number.
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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      Q
      Qjs
      from Pune, Maharashtra
      May 8, 2022
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      Address: Amanora Mall pune

      Very Dirty and unheigenic washrooms, 3 times we visited and all the times it was unheigenic.
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      Dear Guest, Please mail us your cinema & contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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        J
        Jatin Todi
        May 6, 2022
        Resolved
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        Resolved

        Address: Sunny Trade Centre, Jaipur

        I booked a movie ticket of Dr. Strange and the Multiverse of Madness at Inox, Sunny Trade Center, Jaipur.
        Booking ID : TLAJG3X
        The issue is I booked the show for 09:45 PM and It started at 10:05 PM that too in english language instead of hindi when they realised this they again stopped the show and started again at 10:17 PM.
        Due to this reason I had to skip movie because of this I had to leave the show early and I'm requesting a refund against this case of ₹442/-.
        Please look into this matter.
        Contact
        [protected]
        [protected]@gmail.com
        Jatin Todi
        Jun 12, 2022
        Complaint marked as Resolved 
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        May 08, 2022
        INOX Leisure / INOXMovies.com Customer Care's response
        Dear Guest,

        We regret the inconvenience; our team would be in touch.

        Warm Regards,
        INOX Support
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          M
          muditsri
          from Kanpur, Uttar Pradesh
          May 6, 2022
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          I had booked two tickets for Doctor Strange on 6-05-22 morning 10:15 show -A9, 10.

          I regret to inform that after paying ₹1200 for each seat the experience was very bad. The recliner seat of A10 was not working. I have made the video of the same and can share the same.

          Even after complaining the same to the staff initially no one addressed to the issue. But after being persistent with the query after long someone finally came to resolve the same.

          Thereafter, they kept checking for the fault but at last they were helpless.

          While they were trying to resolve the issue, most of the interesting part of the movie was anyway missed.!

          In this regard, after this horrible experience, I want full refund of my tickets or else we will be forced to take legal recourse as there was major deficiency in your services and we through consumer protection act we can take action against you.

          Therefore, once again I urge you to make the complete refund and amicably resolve the issue.

          Thank you
          Adv.Mudit Srivastava
          Mob.- [protected]
          +1 videos
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Verified Support
          May 06, 2022
          INOX Leisure / INOXMovies.com Customer Care's response
          Dear Guest,

          We regret the inconvenience; our team would be in touch.

          Regards,
          INOX Support
          May 06, 2022
          Updated by muditsri
          Dear INOX,

          Mr. Rohit Dixit from INOX Z square team connected with me and addressed the issue in hand.

          He was very considerate and reciprocated me with an amicable solution.

          Hopefully such mistake will not be made in future and, if any then, would be addressed immediately.
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            S
            SUDIPTA MAHATO
            May 6, 2022
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            Address: Madhyamgram ,Kolkata Star Mall

            Today we have our Ticket for Doctor Strange Multiverse 3D at Inox Madhyamgram, Kolkata At screen 4 and We Had our show at 7:15am we reached there and the show started at 7:30am at first we thought that we are having problem in our eyes After Sometime everyone started to tell that the Picture quality is Hazy AND then They kept us waited for 2hours and after that the management is telling that they have a problem in their Projector and 2d movie will only be at Hindi voice over, Soo our Question is that why we will watch 2d by paying for 3d
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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              S
              Sumaia Wahid Kapadia
              May 5, 2022
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              Respected Sir/ Ma’am,
              I am one of your regular visitors on all of your outlets especially in south Mumbai, everything about your cinema is amazing- be the food, ambience or your service at counters, it’s only A/C nearly in all of your outlets not be setup properly, it’s usually leave me and my family exhausted, kindly change your system.
              Thanking you
              Yours esteem Visitor
              Mrs. Kapadia
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                W
                Win0797
                May 2, 2022
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                Address: Ghatkopar

                Dear team,
                I wanted to book a ticket for the 7th May but the filter got reset and after booking I realised that the booking was made for the 6th May. Can you please cancel the booking?
                Booking id: TFAPDRQ
                Thanks
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                Dear Guest,

                We have received your concern and would like to inform you that sale of tickets is guided by local laws and company policy. Keeping these in mind, our company policy states that a ticket once booked cannot be exchanged, cancelled or refunded. Unless the same is specified and is as per the booking norms. As your ticket is in eligible we regret the same cannot be done. Kindly note only registered users who have not availed of any prom offers are eligible. However you done a guest check out hence ineligible for refund.

                We request that before purchasing tickets, carefully review your booking details as same cannot be changed once booked.

                Regards,
                INOX Support
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                  R
                  Raadhe gujjar
                  May 2, 2022
                  Resolved
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                  Resolved

                  Address: Msx mall Swarn Nagri greater Noida

                  Today I'm visiting inox cinema msx mall Swarn Nagri my screen number is 3 a 11/12 but number 11 chair is not working properly it's very important for me and any guest so I'm not happy today
                  Please take action against to inox cinema msx mall Swarn Nagri greater Noida
                  Thankyou
                  Jun 4, 2022
                  Complaint marked as Resolved 
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  Verified Support
                  May 02, 2022
                  INOX Leisure / INOXMovies.com Customer Care's response
                  Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.
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                    G
                    Ganeshkumar Manickavasagam
                    May 2, 2022
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                    Screen 1 at City centre Inox RK salai is with broken seats and very poorly maintained. Even though the ticket price is 240 per ticket which is way higher than other theatres. The service is really poor. I would like to get refund for my ticket.
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                      R
                      Rakhee Baliyan
                      May 1, 2022
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                      Address: Palassio Mall,Lucknow

                      We have booked a show of 2.55PM but its not started till 3.45 PM on 1stMay2022
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Dear Guest,

                      We have received your mail and have made a note of your feedback. At the outset let me thank you for your feedback on INOX. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                      Warm Regards,
                      INOX Support
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                        J
                        jammu Rama krishna
                        Apr 30, 2022
                        Resolved
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                        Resolved

                        Address: Vizianagaram, near complex

                        Food & bevarage Not delivering
                        Jun 25, 2022
                        Complaint marked as Resolved 
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Apr 30, 2022
                        Updated by jammu Rama krishna
                        Food &bevarage not reached to us
                        Verified Support
                        May 24, 2022
                        INOX Leisure / INOXMovies.com Customer Care's response
                        Dear Guest,

                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                        We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                        Warm Regards,
                        INOX Support
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                          M
                          Mr. Solver
                          from Jamnagar, Gujarat
                          Apr 30, 2022
                          Resolved
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                          Resolved

                          Address: Khodiyar Colony, Cristal Mall, Inox, Jamnagar, Gujarat, India

                          Movie Name :- KGF 2
                          Show at 3:40 PM on 29/04/2022.
                          Ticket booking name :-Mr. Kartik Rathod & Mr. Chirag Parmar
                          Ticket Booking Mobile No. : [protected], [protected]
                          Ticket Charges show in Online Rs. 190 for (One Ticket)
                          But Ticket charges Rs. 200 for one seat and I was book two seat means Rs. 400 charge by BOX Office.
                          Inox Cristal Mall Jamnagar
                          Manager Name : Maulik Kothari & Mr. Nirav
                          Very rude behavior with own rules & examination.
                          They can asked me the Seat charges was increased after booking of 50 seats and it's slab system by default of Inox.
                          I can also attachment two pictures one that seat no. H-1 & H-2 it's shown online in Rs.190
                          Second Photos of Digital Ticket from provided by your BOX Office and shown the Ticket Prices are 200 per seat.
                          Jul 10, 2022
                          Complaint marked as Resolved 
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          Verified Support
                          May 24, 2022
                          INOX Leisure / INOXMovies.com Customer Care's response
                          Dear Guest,

                          We thank you for choosing INOX as your movie destination.

                          We have received your feedback and would like to inform you that ticket price changes due to dynamic ticket pricing policy. The ticket prices increase after we reach 50% of the capacity of the screen.

                          Please feel free to get in touch with us for any further assistance.

                          Your patronage of INOX is extremely important to us and we look forward to your visit.

                          Best regards,
                          INOX Support
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                            R
                            Rama Rao Bhogadi
                            Apr 30, 2022
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                            Address: Vijayawada

                            AC not working from the beginning of movie
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                            Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Support
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                              D
                              Dr Vivek Jawali
                              Apr 30, 2022
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                              To the CEO, Inox movies.

                              Dear sir / madam
                              We saw a movie today at the insignia /inox at the the Mantri mall, rajajinagar in Banglore.
                              It was awful to note that even after paying almost INR 1000 per ticket, the insignia here had no dedicated proper toilet within . We were brusquely asked to go to the common & crowded toilets …far away .
                              I think you should correct this urgently or charge INR 100 less on yr tickets in this particular unit of insignia as It’s disappointing and a slur on the luxury brand of Insignia .
                              Regards,
                              Dr Vivek Jawali
                              Chairman cardiac sciences
                              Fortis hospitals, Banglore
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Dear Guest,

                              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                              We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
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                                M
                                Mekhala Dhandapani
                                Apr 30, 2022
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                                Address: Coimbatore

                                We're feeling terrible this time to sit and watch the movie. All the seats are wet and this is the first time we are facing so much discomfort. Unable to enjoy the movie with this.
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Dear Guest,

                                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
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                                  K
                                  Kiritinaidu Bolem
                                  Apr 29, 2022
                                  Resolved
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                                  Resolved

                                  Address: Vizag

                                  In mukta A2(Vizag) screen 1 the screen is not clear .so picture quality was not good.
                                  Jun 28, 2022
                                  Complaint marked as Resolved 
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 24, 2022
                                  INOX Leisure / INOXMovies.com Customer Care's response
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
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                                    Nidhim07
                                    Apr 28, 2022
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                                    I have booked the tickets for RRR movie from book my show and i wanted to book the ticket for 29th april 10.15am but by mistaken i have booked the tickets for 10.15 pm and after booking the tickets immediately i wanted to cancel my tickets i raise the ticket from bookmyshow chat section no response from them i called them they told me we can’t do anything from their side it’s is cinema’s policy.what pathetic policy inox have that customer can’t cancel or get their refund or own money..i want my money back from inox and also will never book any ticket of inox this is very pathetic policy i have ever seen.
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 29, 2022
                                    INOX Leisure / INOXMovies.com Customer Care's response
                                    Hi! Please note that bookings can only be cancelled if transaction is eligible. As your ticket is in eligible we regret the same cannot be done.We request that before purchasing tickets, carefully review your booking details as same cannot be changed once booked.
                                    Apr 29, 2022
                                    Updated by Nidhim07
                                    Can you please elaborate what type of transaction you will take as valid transactions? Money debited from my account and i have booked the tickets also what else do you want ?
                                    Can you please elaborate what type of transaction you will take as valid transactions? Money debited from my account and i have booked the tickets also what else do you want ?
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                                      B
                                      Basavakumar Patil
                                      Apr 27, 2022
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                                      Address: INOX Cinemas 097403 12828 https://maps.app.goo.gl/z25YkMDfU29TBHHTA

                                      Hi,

                                      I'm a resident of Belagavi, Karnataka. Here Inox movie theatre is one of the main movie theatre from many years. But in the recent times, the projection quality and the maintenance of movie screen has been not good at all. Pathetic I must say. It has 3 screens and all of them have the same condition. I request the concerned people to take the immediate action so that people lose interest in Inox.
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      Dear Guest,

                                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                      We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                      Warm Regards,
                                      INOX Support
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                                        A
                                        Anji Siva
                                        Apr 27, 2022
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                                        Samosa is not good worst worst food samosa, sandwich 🥪 food not staked Urvashi INOX Gandhinagar Vijayawada
                                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                        Dear Guest,

                                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                        We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                        Warm Regards,
                                        INOX Support
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