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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Dec 19, 2025
Complaints 1213
Resolved
630
Unresolved
583
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INOX Leisure / INOXMovies.com reviews & complaints page 26

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S
Saurabh Datta
Dec 16, 2021
Resolved
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I m currently watching Spiderman at reliance mall op road inox I had bought the recliner seats for privacy and comfort my seat is a-10 but atleast 9 people who haven't bought the tickets came backward and captured the recliner seats without any tickets I m feeling betrayed as paying not paying doesn't make sense this is not acceptable please look into the matter
Jan 24, 2022
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2021
INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
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    K
    Ken Gomes
    Dec 16, 2021
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    Address: Brookfield Mall, Bangalore

    I bought some snacks and did not want to provide my phone number. I was not given a receipt. The manager said if you don't give number you will not get a receipt. I think it's ridiculous to force everyone to give their personal details when purchasing popcorn.
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    View replies
    Dear Guest,

    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

    We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

    Warm Regards,
    INOX Support
    Reply
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      R
      Roo999
      Dec 15, 2021
      Resolved
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      Resolved

      I have purchased 2 tickets of
      Movie : spider man no way home
      I purchased ticket from sapna sangeeta Inox Indore I purchase ticket of first day first show but they changed the show timing and made it second show please help or refund my money
      +1 photos
      Jan 16, 2022
      Complaint marked as Resolved 
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      Verified Support
      Dec 16, 2021
      INOX Leisure / INOXMovies.com Customer Care's response       Dear Guest,

      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

      We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

      Warm Regards,
      INOX Support
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        S
        Srabanti_Das
        from Kolkata, West Bengal
        Dec 9, 2021
        Resolved
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        Resolved

        Address: INOX CC2 KOLKATA

        Hi,

        On 8th Dec 2021, I booked 1 ticket for Tadap at Inox CC2 kolkata. They charged 242 rupees on my card but later I found that the e-ticket says the price of ticket is just 112. Attached are required screenshots. Please refund the extra amount charged.
        +2 photos
        Jan 13, 2022
        Complaint marked as Resolved 
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        Dec 10, 2021
        INOX Leisure / INOXMovies.com Customer Care's response         Dear Guest,

        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

        We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

        We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

        Warm Regards,
        INOX Support
        View replies
        May I know what is the update
        Reply
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          S
          [email protected]
          Dec 4, 2021
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          Tourists in margao will obviously have luggage . I had train in the evening and decided to watch a movie to kill sone time. But alas i did not take into account that INOX will not have a luggage counter. My plan fell flat and now i have 4 hours and clueless with 2 bags. Inox you are losing business here.
          Please also mention on bookmyshow etc that you don't allow luggage. Bad experience for me.
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          View replies
          Dear Guest,

          At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

          However, we would like to inform you that Inox Goa Margao cinemas is situated inside the mall and is not a standalone property. Hence, we do not have a separate luggage/baggage counter. Request you to refer the T&C stating items like carry-bags, eatables, helmets, handbags are not allowed inside the theatres and are strictly prohibited.

          Please feel free to get in touch with us for any further assistance.

          Your patronage of INOX is extremely important to us and we look forward to your visit.

          Warm Regards,
          Inox Support
          Reply
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            R
            Rilwan18
            from Chennai, Tamil Nadu
            Dec 4, 2021
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            Address: The marina mall omr chennai

            On dec 2nd, 2021, while booking ticket at inox cinema in The marina mall, omr chennai, money was deducted twice from my account
            First the ticket booking was tried card was used to made payment but the transaction was failed and then tickets were booked from counter and then the fare deducted was twice as per the charge. Tickets purchased were two but money deducted was twice of the two tickets. I had attached Photo of messages from bank showing two different transactions.
            Please look into this and refund the remaining amount (Rs 305.12) asap.
            My mobile number [protected]
            My A/C no [protected]
            +3 photos
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            Verified Support
            Dec 04, 2021
            INOX Leisure / INOXMovies.com Customer Care's response             Dear Guest,

            Further to your mail sent, our team tried to contact you on the given no. but were unable to speak to you. Request you to mail us the first 6 and last 4 digits of your card to trace the transaction.

            Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

            Warm Regards,
            INOX Support
            Dec 06, 2021
            Updated by Rilwan18             517286●●●●●●9849 my card details please check
            View replies
            517286******9849 my card details please check
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              P
              Prasad2634
              from Noida, Uttar Pradesh
              Dec 2, 2021
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              I am watching Akanda movie in INOX Mantri Mall, screen-6. The sound system is not coming as expected
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              View replies
              Dear Guest,

              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

              We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

              We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

              Warm Regards,
              INOX Support
              Reply
              Dear Guest,

              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

              We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

              We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

              Warm Regards,
              INOX Support
              Reply
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                B
                Banny Bajaj
                Nov 28, 2021
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                Public is being harrased on the name of move hall. A small popcorn pack is being sold for 200 rs. I think which cost only 10 rs. These people are looting here. Government should take action against this.
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                  S
                  Srinath03
                  Nov 27, 2021
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                  I ordered cold coffee for 170 rs at Marina mall, OMR road, chennai.
                  It was just tap water without sugar.
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  View replies
                  Pic attached

                  Worst food experience - Comment #3925506 - Image #0
                  Reply
                  Dear Guest,

                  At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                  We request you to let us know your contact details as we would like to speak to you in person. Please mail us at [protected]@inoxmovies.com.

                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                  Warm Regards,
                  INOX Support
                  Reply
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                    J
                    Jabus Sivanthi
                    Nov 26, 2021
                    Resolved
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                    Resolved

                    Ticket counter representative are mandatory asking to buy combo snaks to book A and B row tickets. Today 26 Nov I asked for 2 tickets and booking counter lady asked to pay 300 and forced to buy popcorn+ juice, if I agree they will book A or B row tickets.Is there any such rule Inox team has.
                    Why counter team are mandatory to buy snacks
                    The same mandatory is not there in online booking
                    Lost 300 rupees because of such counter forcing to buy snack. Attached the copy which has ticket counter distributor name
                    +1 photos
                    Jan 3, 2022
                    Complaint marked as Resolved 
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 27, 2021
                    INOX Leisure / INOXMovies.com Customer Care's response                     Dear Guest,

                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                    We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                    We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
                    Verified Support
                    Nov 27, 2021
                    INOX Leisure / INOXMovies.com Customer Care's response                     Dear Guest,

                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                    We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                    We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
                    View replies
                    Dear Guest,

                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                    We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                    We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
                    Reply
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                      A
                      Asucl
                      Nov 23, 2021
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                      Address: INOX Reliance Mall, Rajkot, Gujarat

                      INOX Rajkot, specifically INOX Reliance Mall (Screen 1) is having a lot of Mosquitoes (as on 23/11/2021). There is also a possible threat of Dengue keeping in mind the present scenario of Dengue in the city.
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      View replies
                      Dear Guest,

                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                      We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                      Warm Regards,
                      INOX Support
                      Reply
                      Asucl's [Complaint's author] reply, Dec 8, 2021
                      Hello,
                      I'm unable to mail on [[email protected]], kindly check the email address. Would love to help in improving the experience at INOX.
                      Thanks
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                        S
                        Shailesh r Patel
                        Nov 22, 2021
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                        Address: Surat, VR mall, Magdalla

                        Inox surat VR mall had very bed cleaning inside wash room, theatre chairs and also surrounding places inside the cinema hole. We fill that waste of our money for watching such a good movie at this well known company. There was very bad smell in side wash room and cinema hole. Also feel that there were no any proper staff for responding properly. After Corona we feel that service should be better in theatres but it’s very worst experience for me and my family. Next time we will not plan to watch movie after this experience.
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        View replies
                        Dear Guest,

                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                        We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                        Warm Regards,
                        INOX Support
                        Reply
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                          Namrata2607
                          Nov 22, 2021
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                          I want to have popcorn and coffee during interval while watching movie. I was asked to eat it outside and then continue with movie. It was no way for me to finish a whole box of popcorn and coffee in 10/15mins of break.

                          If you have new rules in place, please publish them before hand. This is so inacceptable. I had watched a movie in PVR last week, there was no such fuss. I am not going to inox ever..!!
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          View replies
                          Dear Guest,

                          We thank you for choosing INOX.

                          As per the norms prescribed by the Maharashtra State Govt. any kind of food & beverage items should not be allowed inside the auditorium. We regret the inconvenience caused in the interest of safety.

                          Your patronage of INOX is extremely important to us and we look forward to your visit.

                          Regards,
                          Inox Support
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                            G
                            Guri_8
                            from Amritsar, Punjab
                            Nov 21, 2021
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                            Address: VR Ambarsar mall - City Amritsar

                            Hey i have not find any other place to complaint about an Inox theatre located in Amritsar at VR Ambarsar mall. In this theatre Audi 1 is really in bad shape and no one doing anything about it. The brightness levels are so dim.. it's hard to watch what's happening on screen. Many movie goers are complaining but the staff says that we have told the higher authority about this but they reply by saying.. it's content problem not screen problem. You are such a big company.. it's not the experience we expect from you. Have some shame and responsibility.. and fix that screen or else sell your theatres to a better company.
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            View replies
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We have received your feedback through gursimran.s.[protected]@live.com and our team shall get in touch with you soon on this.

                            Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Support
                            Reply
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                              L
                              loknath.s lokesh
                              Nov 21, 2021
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                              Address: Yelahanka RMZ Inox

                              Today I visited RMZ inox Cinemas because very bad experience while watching the cinema it was very hard to sit on the chair which have inox provided now i could not able to sit there and i just came back in off after cinema
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              View replies
                              Dear Guest,

                              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                              We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
                              Reply
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                                R
                                RAHUL SUBNANI
                                Nov 14, 2021
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                                Watching movie at JTM mall Jaipur. Suryavanshi 4:01 pm show.

                                The show stopped in middle around 6:00 . Still not started
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                View replies
                                Dear Guest,

                                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
                                Reply
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                                  Prateek Hyde
                                  Nov 13, 2021
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                                  Address: Ajmer
                                  Website: INOX complaint

                                  Ive asked the person at the refuel counter to clean up the mess, when they served the food at my seat. They spilled the popcorn everywhere under my seat. I still have no one to clean up here. Plus I've asked the guy to give us extra tissue papers but still .the same response that is "NO RESPONSE"
                                  Worst service I've seen at a INOX (Ajmer) in CSM mall.
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                  We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
                                  Reply
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                  We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
                                  Reply
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                  We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
                                  Reply
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
                                  Reply
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                                    navdeepsingh1225
                                    from Udaipur, Rajasthan
                                    Nov 12, 2021
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                                    Address: INOX LAKE CITY MALL UDAIPUR RAJASTHAN, Udaipur, Rajasthan

                                    My seat number was CL 10 in screen 4 of INOX LAKE CITY MALL UDAIPUR RAJASTHAN watching SOORYAWANEHI 12:35 PM show.The AC is not working from last 2 hours and no staff is present inside hall to whom we can complaint.Very very poor behaviour from staff.
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Guest,

                                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                    We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                    We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                    Warm Regards,
                                    INOX Support
                                    Reply
                                    Dear Guest,

                                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                    We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                    We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                    Warm Regards,
                                    INOX Support
                                    Reply
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                                      R
                                      rohit2728raman
                                      from Raipur, Chhattisgarh
                                      Nov 8, 2021
                                      Resolved
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                                      Resolved

                                      Address: 3rd Floor, City Mall 36, Great Eastern Road, NH-6, Vishal Nagar, Raipur, Chhattisgarh 492001, India

                                      There was operator intended cut of many scenes and song(tip tip barsa pani) of movie sooryavanshi. i have confirmed it with other attendees also. Despite of paying and being a loyal regular customer, this act can't be tolerated.
                                      I need full refund of my movie ticket.
                                      Showtime - 8pm
                                      Place - Inox, Raipur
                                      Movie - Sooryavanshi
                                      Address - 3rd Floor, City Mall 36, Great Eastern Road, NH-6, Vishal Nagar, Raipur, Chhattisgarh 492001, India
                                      Dec 15, 2021
                                      Complaint marked as Resolved 
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 10, 2021
                                      INOX Leisure / INOXMovies.com Customer Care's response                                       Dear Guest,

                                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                      We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                      Warm Regards,
                                      INOX Support
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                                        V
                                        Vineela Yalamanchili
                                        Nov 8, 2021
                                        Resolved
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                                        Resolved

                                        Address: Inox Vizag

                                        We booked tickets in Varun inox visakhapatnam. But the movie is not displayed . The show is at 2.05 pm and not played till 3.15 pm and then left nobody answered properly the issue. The manager didn’t showup
                                        +1 photos
                                        Dec 15, 2021
                                        Complaint marked as Resolved 
                                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 10, 2021
                                        INOX Leisure / INOXMovies.com Customer Care's response                                         Dear Guest,

                                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                        We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                        Warm Regards,
                                        INOX Support
                                        Helpful
                                        1 other people found this review helpful
                                        1 found this helpful
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                                          I want to submit Complaint Positive Review Neutral Comment
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