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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Dec 19, 2025
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INOX Leisure / INOXMovies.com reviews & complaints page 26

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R
Roo999
Dec 15, 2021
Resolved
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Resolved

I have purchased 2 tickets of
Movie : spider man no way home
I purchased ticket from sapna sangeeta Inox Indore I purchase ticket of first day first show but they changed the show timing and made it second show please help or refund my money
+1 photos
Jan 16, 2022
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2021
INOX Leisure / INOXMovies.com Customer Care's response
Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
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    S
    Srabanti_Das
    from Kolkata, West Bengal
    Dec 9, 2021
    Resolved
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    Resolved

    Address: INOX CC2 KOLKATA

    Hi,

    On 8th Dec 2021, I booked 1 ticket for Tadap at Inox CC2 kolkata. They charged 242 rupees on my card but later I found that the e-ticket says the price of ticket is just 112. Attached are required screenshots. Please refund the extra amount charged.
    +2 photos
    Jan 13, 2022
    Complaint marked as Resolved 
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    Verified Support
    Dec 10, 2021
    INOX Leisure / INOXMovies.com Customer Care's response
    Dear Guest,

    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

    We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

    We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

    Warm Regards,
    INOX Support
    May I know what is the update
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      S
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      Tourists in margao will obviously have luggage . I had train in the evening and decided to watch a movie to kill sone time. But alas i did not take into account that INOX will not have a luggage counter. My plan fell flat and now i have 4 hours and clueless with 2 bags. Inox you are losing business here.
      Please also mention on bookmyshow etc that you don't allow luggage. Bad experience for me.
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      Dear Guest,

      At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

      However, we would like to inform you that Inox Goa Margao cinemas is situated inside the mall and is not a standalone property. Hence, we do not have a separate luggage/baggage counter. Request you to refer the T&C stating items like carry-bags, eatables, helmets, handbags are not allowed inside the theatres and are strictly prohibited.

      Please feel free to get in touch with us for any further assistance.

      Your patronage of INOX is extremely important to us and we look forward to your visit.

      Warm Regards,
      Inox Support
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        R
        Rilwan18
        from Chennai, Tamil Nadu
        Dec 4, 2021
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        Address: The marina mall omr chennai

        On dec 2nd, 2021, while booking ticket at inox cinema in The marina mall, omr chennai, money was deducted twice from my account
        First the ticket booking was tried card was used to made payment but the transaction was failed and then tickets were booked from counter and then the fare deducted was twice as per the charge. Tickets purchased were two but money deducted was twice of the two tickets. I had attached Photo of messages from bank showing two different transactions.
        Please look into this and refund the remaining amount (Rs 305.12) asap.
        My mobile number [protected]
        My A/C no [protected]
        +3 photos
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        Dec 04, 2021
        INOX Leisure / INOXMovies.com Customer Care's response
        Dear Guest,

        Further to your mail sent, our team tried to contact you on the given no. but were unable to speak to you. Request you to mail us the first 6 and last 4 digits of your card to trace the transaction.

        Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction.

        Warm Regards,
        INOX Support
        Dec 06, 2021
        Updated by Rilwan18
        517286●●●●●●9849 my card details please check
        517286******9849 my card details please check
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          Prasad2634
          from Noida, Uttar Pradesh
          Dec 2, 2021
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          I am watching Akanda movie in INOX Mantri Mall, screen-6. The sound system is not coming as expected
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Dear Guest,

          At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

          We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

          We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

          Warm Regards,
          INOX Support
          Dear Guest,

          At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

          We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

          We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

          Warm Regards,
          INOX Support
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            B
            Banny Bajaj
            Nov 28, 2021
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            Public is being harrased on the name of move hall. A small popcorn pack is being sold for 200 rs. I think which cost only 10 rs. These people are looting here. Government should take action against this.
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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              S
              Srinath03
              Nov 27, 2021
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              I ordered cold coffee for 170 rs at Marina mall, OMR road, chennai.
              It was just tap water without sugar.
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              Pic attached

              Worst food experience - Comment #3925506 - Image #0
              Dear Guest,

              At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

              We request you to let us know your contact details as we would like to speak to you in person. Please mail us at [protected]@inoxmovies.com.

              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

              Warm Regards,
              INOX Support
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                J
                Jabus Sivanthi
                Nov 26, 2021
                Resolved
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                Resolved

                Ticket counter representative are mandatory asking to buy combo snaks to book A and B row tickets. Today 26 Nov I asked for 2 tickets and booking counter lady asked to pay 300 and forced to buy popcorn+ juice, if I agree they will book A or B row tickets.Is there any such rule Inox team has.
                Why counter team are mandatory to buy snacks
                The same mandatory is not there in online booking
                Lost 300 rupees because of such counter forcing to buy snack. Attached the copy which has ticket counter distributor name
                +1 photos
                Jan 3, 2022
                Complaint marked as Resolved 
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                Verified Support
                Nov 27, 2021
                INOX Leisure / INOXMovies.com Customer Care's response
                Dear Guest,

                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                Warm Regards,
                INOX Support
                Verified Support
                Nov 27, 2021
                INOX Leisure / INOXMovies.com Customer Care's response
                Dear Guest,

                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                Warm Regards,
                INOX Support
                Dear Guest,

                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                Warm Regards,
                INOX Support
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                  A
                  Asucl
                  Nov 23, 2021
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                  Address: INOX Reliance Mall, Rajkot, Gujarat

                  INOX Rajkot, specifically INOX Reliance Mall (Screen 1) is having a lot of Mosquitoes (as on 23/11/2021). There is also a possible threat of Dengue keeping in mind the present scenario of Dengue in the city.
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  Dear Guest,

                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                  We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                  Warm Regards,
                  INOX Support
                  Asucl's [Complaint's author] reply, Dec 8, 2021
                  Hello,
                  I'm unable to mail on [[email protected]], kindly check the email address. Would love to help in improving the experience at INOX.
                  Thanks
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                    S
                    Shailesh r Patel
                    Nov 22, 2021
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                    Address: Surat, VR mall, Magdalla

                    Inox surat VR mall had very bed cleaning inside wash room, theatre chairs and also surrounding places inside the cinema hole. We fill that waste of our money for watching such a good movie at this well known company. There was very bad smell in side wash room and cinema hole. Also feel that there were no any proper staff for responding properly. After Corona we feel that service should be better in theatres but it’s very worst experience for me and my family. Next time we will not plan to watch movie after this experience.
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    Dear Guest,

                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                    We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
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                      N
                      Namrata2607
                      Nov 22, 2021
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                      I want to have popcorn and coffee during interval while watching movie. I was asked to eat it outside and then continue with movie. It was no way for me to finish a whole box of popcorn and coffee in 10/15mins of break.

                      If you have new rules in place, please publish them before hand. This is so inacceptable. I had watched a movie in PVR last week, there was no such fuss. I am not going to inox ever..!!
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Dear Guest,

                      We thank you for choosing INOX.

                      As per the norms prescribed by the Maharashtra State Govt. any kind of food & beverage items should not be allowed inside the auditorium. We regret the inconvenience caused in the interest of safety.

                      Your patronage of INOX is extremely important to us and we look forward to your visit.

                      Regards,
                      Inox Support
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                        G
                        Guri_8
                        from Amritsar, Punjab
                        Nov 21, 2021
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                        Address: VR Ambarsar mall - City Amritsar

                        Hey i have not find any other place to complaint about an Inox theatre located in Amritsar at VR Ambarsar mall. In this theatre Audi 1 is really in bad shape and no one doing anything about it. The brightness levels are so dim.. it's hard to watch what's happening on screen. Many movie goers are complaining but the staff says that we have told the higher authority about this but they reply by saying.. it's content problem not screen problem. You are such a big company.. it's not the experience we expect from you. Have some shame and responsibility.. and fix that screen or else sell your theatres to a better company.
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Dear Guest,

                        At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                        We have received your feedback through gursimran.s.[protected]@live.com and our team shall get in touch with you soon on this.

                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                        Warm Regards,
                        INOX Support
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                          L
                          loknath.s lokesh
                          Nov 21, 2021
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                          Address: Yelahanka RMZ Inox

                          Today I visited RMZ inox Cinemas because very bad experience while watching the cinema it was very hard to sit on the chair which have inox provided now i could not able to sit there and i just came back in off after cinema
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          Dear Guest,

                          At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                          We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                          Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                          Warm Regards,
                          INOX Support
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                            R
                            RAHUL SUBNANI
                            Nov 14, 2021
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                            Watching movie at JTM mall Jaipur. Suryavanshi 4:01 pm show.

                            The show stopped in middle around 6:00 . Still not started
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                            Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Support
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                              P
                              Prateek Hyde
                              Nov 13, 2021
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                              Address: Ajmer
                              Website: INOX complaint

                              Ive asked the person at the refuel counter to clean up the mess, when they served the food at my seat. They spilled the popcorn everywhere under my seat. I still have no one to clean up here. Plus I've asked the guy to give us extra tissue papers but still .the same response that is "NO RESPONSE"
                              Worst service I've seen at a INOX (Ajmer) in CSM mall.
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Dear Guest,

                              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                              We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                              We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
                              Dear Guest,

                              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                              We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                              We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
                              Dear Guest,

                              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                              We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                              We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
                              Dear Guest,

                              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                              We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
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                                navdeepsingh1225
                                from Udaipur, Rajasthan
                                Nov 12, 2021
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                                Address: INOX LAKE CITY MALL UDAIPUR RAJASTHAN, Udaipur, Rajasthan

                                My seat number was CL 10 in screen 4 of INOX LAKE CITY MALL UDAIPUR RAJASTHAN watching SOORYAWANEHI 12:35 PM show.The AC is not working from last 2 hours and no staff is present inside hall to whom we can complaint.Very very poor behaviour from staff.
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Dear Guest,

                                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
                                Dear Guest,

                                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

                                We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
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                                  R
                                  rohit2728raman
                                  from Raipur, Chhattisgarh
                                  Nov 8, 2021
                                  Resolved
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                                  Resolved

                                  Address: 3rd Floor, City Mall 36, Great Eastern Road, NH-6, Vishal Nagar, Raipur, Chhattisgarh 492001, India

                                  There was operator intended cut of many scenes and song(tip tip barsa pani) of movie sooryavanshi. i have confirmed it with other attendees also. Despite of paying and being a loyal regular customer, this act can't be tolerated.
                                  I need full refund of my movie ticket.
                                  Showtime - 8pm
                                  Place - Inox, Raipur
                                  Movie - Sooryavanshi
                                  Address - 3rd Floor, City Mall 36, Great Eastern Road, NH-6, Vishal Nagar, Raipur, Chhattisgarh 492001, India
                                  Dec 15, 2021
                                  Complaint marked as Resolved 
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 10, 2021
                                  INOX Leisure / INOXMovies.com Customer Care's response
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                  Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Support
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                                    V
                                    Vineela Yalamanchili
                                    Nov 8, 2021
                                    Resolved
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                                    Resolved

                                    Address: Inox Vizag

                                    We booked tickets in Varun inox visakhapatnam. But the movie is not displayed . The show is at 2.05 pm and not played till 3.15 pm and then left nobody answered properly the issue. The manager didn’t showup
                                    +1 photos
                                    Dec 15, 2021
                                    Complaint marked as Resolved 
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 10, 2021
                                    INOX Leisure / INOXMovies.com Customer Care's response
                                    Dear Guest,

                                    At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                    We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                    Warm Regards,
                                    INOX Support
                                    Helpful
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                                      A
                                      anmol.gulani
                                      from Indore, Madhya Pradesh
                                      Nov 8, 2021
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                                      Address: Inox Next TI , Indore

                                      The light were on for the first 15 min of the movie.. then someone stood and told the worker to switch it off.. even the AC was not on for the first half.. i went and told the worker to switch it on.. this is very irresponsible behavior
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      Dear Guest,

                                      At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                      We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                      Warm Regards,
                                      INOX Support
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                                        M
                                        Mayur Suwalka
                                        from Bardoli, Gujarat
                                        Nov 7, 2021
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                                        Address: Inox Ahluwalia Mall Kota

                                        Inox Ahluwalia Kota theater screen 4 has been stopped suddenly. It has been stopped since 17 minutes. Still not working the screen.

                                        Where is the management of acknown Inox Aura ?
                                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                        Dear Guest,

                                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                        We request you to let us know your contact details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

                                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                        Warm Regards,
                                        INOX Support
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