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INOX Leisure / INOXMovies.com Complaints & Reviews

www.inoxmovies.com

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Updated: Dec 19, 2025

Complaints 1211

Resolved

630

Unresolved

581

Good! INOX Leisure / INOXMovies.com values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that INOX Leisure / INOXMovies.com step up their efforts to fully resolve all complaints 👍

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INOX Leisure / INOXMovies.com reviews & complaints page 28

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We have a huge request. Release No Time To Die when the theatres open on 22nd October. Convince the Maharashtra government to allow it to release her like the other movies because they are too stubborn to release it here. We've been waiting for this for years. So please find a way to release No Time To Die here.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Oct 2, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your mail and we understand your enthusiasm for the movie & appreciate your patience. We would open soon here. Kindly stay tuned to our website www.inoxmovies.com or mobile application.

Please feel free to get in touch with us for any further assistance.

Warm Regards,
INOX Support

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Oct 2, 2021

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Whole Movie was stucking and they are rewinding and tried to play but not succeed

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 27, 2021

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guests on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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So, yesterday I went inox msx mall greater noida so when I reached there the cinema hall has occupancy of not more then 15 to 20 People so we were 5 friends and decided to sit on just one upper row but one guy came and said you can’t sit here and sit on your booked seats so we sat on that and after 1 hour 30 minutes the video was gone and only audio was coming for about 10 to 15 minutes I am attaching the video and please see to it. No costumer satisfaction

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 26, 2021

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

Kindly share your contact number details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

A

ABHIJAY SINGH 20SCSE1100001

Sep 27, 2021

My contact details are [protected]

G

Gopi Riyas

Sep 30, 2021

City center Inox Sivakumarin sabatham full movie green color screen staff noo recponce...

Rude staff and video not coming on the screen - Comment #3901288 - Image #0

Rude staff and video not coming on the screen - Comment #3901288 - Image #1

INOX Leisure / INOXMovies.com Customer Care's response, Oct 2, 2021

Verified Support

Hi, Thank you for sharing your details, our team shall get in touch with you soon.

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Address: Porvorim goa

Website: Inox.com

This is to bring to your notice that I tried booking tickets via inox website and made payment via gpay for the movie shang chi 5:15 pm show ok 25/09/2021. My money got deducted but tickets are not generated. Kindly look into the matter urgently.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 25, 2021

Verified Support

Dear Guest,

We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

- Mobile number and email id provided for booking ticket(s)
- Date on which the booking was made
- Whether the booking was done through INOX website, INOX box office, Bookmyshow or Paytm.

Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction. Please mail us on [protected]@inoxmovies.com.

Regards,
INOX Support

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 25, 2021

Verified Support

Dear Guest,

We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

- Mobile number and email id provided for booking ticket(s)
- Date on which the booking was made
- Whether the booking was done through INOX website, INOX box office, Bookmyshow or Paytm.

Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction. Please mail us on [protected]@inoxmovies.com.

Regards,
INOX Support

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Address: Vizianagaram NCS SCREEN1

Please AC on Galli rowdy movie

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 25, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Phoenix palasaio lko

It was a very bad experience as on 19th and 20th i watched movie fast n furious and shang chi..fistly it was very dissapointing that waahrooms were closed due maintanance work for both the days and on 20th i was amazed that on food counter Hot coffee, Cold Coffee, Cheese and caramel pop corns were not availabe..as it was showing the quote live the best movie experience...tha brand like inox made me dissapointed...i took my family to a washroom near Audi 05 which made my loss of time and unavalibility of food ..given me a very bad experience..show time was 8:15 pm and 5:45 pm...kindly do look into it

Oct 31, 2021

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2021

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Gvk One mall, banjara hills,Hyderabad , Telangana India

My entrance was denied due to the age rating of the movie I wasn't aware of the movie being rated A and I booked it online they weren't allowing my brothers who accompanied me and neither are they refunding my money that i paid for the movie. HORRIBLE EXPERIENCE I'm not gonna watch a single movie in Inox I'm abundantly disappointed

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 19, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX as your movie destination. We are in receipt of your mail and would like you to note that as per the conditions laid down by the Censor Board anyone who is under the age of 18 years cannot be allowed to view the Adult certified movie. This is also clearly mentioned in our Terms & Conditions and is printed on the tickets.

Please carry a valid photo ID/age proof to the theatre. We cannot exchange, cancel or refund the tickets once the booking is done online.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please feel free to get in touch with us for any further assistance.

Best Regards,
INOX Support

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Hello,
I am a customer of INOX MOVIES who wanted hassle free entertainment on a Sunday evening with my family, but for your staff/officials/management it turned into a frustrating evening!!
I went to INOX Forum Mall, Elgin Road, Kolkata today for a movie called Shang-Chi and the Legend of Ten Rings, but I (along with other viewers) had to leave the hall midway through the movie.The video suddenly stopped, we waited for more...

+1 photos

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I bought two tickets from the counter and they ask for add on food items and says that it is compulsory to buy with tickets, paid total 560 rs 260 for popcorn, even after paying i don't receive popcorn so i want my money back.

+1 photos

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Sep 12, 2021

Updated by MINTU TRIPATHI I bought two tickets from Inox crown mall and they provide me add on popcorn make it compulsory with tickets but they don't provide me popcorn and also not return my money, I want my money back my mobile number is [protected], and my name is Himanshu Tripathi, I visited inox crown mall on 12th September and ticket buying time is 08:02 pm

Verified Support

Sep 13, 2021

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

Sep 22, 2021

Updated by MINTU TRIPATHI Upar jo ticket ki copy aur time location bataya usme dikhai nahi pada tha kya jo phir pooch raha hai don't make people fool

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M

MINTU TRIPATHI

Sep 22, 2021

Inox crown Mall Lucknow near BBD AND MY CONTACT NUMBER IS [protected].I VISIT INOX CROWN MALL ON SEPTEMBER 12TH

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Address: Udaipur, lakecity mall

I am from udaipur rajasthan
I booked two tickets of fast and furious 9 for 10 September 2021, at lakecity mall
But I was never told to carry vaccine certificate for my little sister who is just 12 year's old Because of that I was denied entry, I am vaccinted but my sister ain't, as you know there are no vaccine for 10 year olds, but the lady guard at the cinema hall yelled at me that these guys don't know anything you should read carefully and many more things, the way she talked is really rude and unacceptable, either replace such untrained staff or give them a good training, such a shame, even pvr cinema as way better staff than you guys

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 13, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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I am currently watching shang chi at inox phoenix pallasio lucknow screen 2

AC not working and 3 or 4 goons at row C are constantly shouting and abusing, is this the family time we deserve after spending 600 rs

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 10, 2021

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would like to inform you that we received this feedback through call and email id rk.[protected]@gmail.com and the same has been addressed immediately.

Please feel free to get in touch with us for any further assistance.

Your patronage of INOX is extremely important to us and we look forward to your visit.

Regards,
Inox Support

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Address: Surat

Today I visited inox reliance mall, udhna darwaja, surat. There's no air conditioning working any where. Not in booking area neither in waiting area and not even in movie hall. I asked manager many times to switch on air conditioning but they didn't switch on. Very disappointing. My booking ID is

Thank you. Your booking ref is 513631. Fast and Furious 9 : The Fast Saga (Hindi) on 8th September 2021, 04:20 PM, at INOX SURAT RELIANCE MALL -SCREEN 2. Seats: F:11. TO GET YOUR EASY CHECK-IN QR Code, click here: http://in-ox.in/HRbUah8 SHOW THIS QR CODE OR BOOKING CONFIRMATION SMS AT THE CINEMA ENTRANCE FOR A HASSLE-FREE ENTRY. Click here to view your seats: http://in-ox.in/UN7KSut, Click here to order your food: http://in-ox.in/sC3K7kX . Download e-ticket here: http://in-ox.in/3mdK1dx

Oct 11, 2021

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2021

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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I had visited Shipra Mall Indrapuram Ghaziabad JAM yesterday on 06.09.2021 for watching movie Fast & Furious 9. On booking counter it was advertised that 25% off of payment done through Bank of Baroda Credit Cards. I made payment if 2 tickets &no discount given. Ticket booking counter guy didn’t knew anything about offer displayed. This is pure cheating. I have full proofs along with pictures of advertisement displayed.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 10, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your query and regret to inform you that we do not have any active offer with BOB. Kindly refer the below mentioned link for bank offers active with us.

https://www.inoxmovies.com/OfferDetails.aspx

Please feel free to get in touch with us for any further assistance.

Your patronage of INOX is extremely important to us and we look forward to your visit.

Best regards,
INOX Support

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 10, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your query and we regret to inform you that we do not have any active offers with BOB. Kindly refer the below mentioned link for the offer active with us:

https://www.inoxmovies.com/OfferDetails.aspx

Please feel free to get in touch with us for any further assistance.

Your patronage of INOX is extremely important to us and we look forward to your visit.

Regards,
INOX support

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 10, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your query and we regret to inform you that we do not have any active offers with BOB. Kindly refer the below mentioned link for the offer active with us:

https://www.inoxmovies.com/OfferDetails.aspx

Please feel free to get in touch with us for any further assistance.

Your patronage of INOX is extremely important to us and we look forward to your visit.

Regards,
INOX support

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Address: Bhilwara, rajasthan

We watched shang chi at screen 1 of the bhilwara inox, at bhilwara, rajasthan...we complaint to the manager about screen clearity...but our problem were not solved and we had watched whole movie as blurred quality...it ruined our day, and our 200 rs. Per head...and that was my worst experience to any movie threathe so far now.
Do something from ruining inox reputation.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 6, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Udaipur, Rajasthan

We booked tickets for a movie on inox. 5 tickets were booked by us and we were told that those who are vaccinated are only allowed. 3 were vaccinated 2 were under age of 18 (under 18 are not being vaccinated by government order) yet we 2 weren't allowed.
We filled our age before booking ticket as below 18 and yet we weren't stopped at that time and money was deducted from our account.
And now they turned their back and said that we aren't allowing booking of tickets under 18

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 5, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: annad gujrat

We go to movi on friday 3-9-21 show time 9.35 fast and furious 9 ssart movi than we all r complane to manager about sound n AC so he told wait 10 min than all problem sole but no soun n not ac work than we all people interval go to meet manager n told but he did not any ans than he call police but very bad behiver to all costmer my cont no [protected]

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 5, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Swabhumi kolkata

Kolkata inox swabhumi
Movie name tang shi
Language hindi
Sound qualty very very bad... No one can hear in good quality such a bad experience

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 3, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and show details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: Elements mall jaipur

I came for movie with my friends and the air conditioner of the hall was not working. Despite complaining 2-3 times. They did not switch on Air Conditioner.
Date - 3rd September 2021
Booking id : TJAMGKR

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 3, 2021

Verified Support

Dear Guest,

We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Is our privacy compromised by the staff inside the movie theater hall?

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Sep 1, 2021

Verified Support

Dear Guest,

We have received your query and we request you to contact us on[protected] to assist you further with this.

Regards,
Inox Support

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Address: INOX Shree rang palace,Bharuch

I want to know weather there is night vision camera or not inside movie hall.. If yes then will my privacy be compromised? Please reply.
Thank you....

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Recent comments

I booked ticket on 14th dec25, at inox directly. if my refund not get today, I will take legal action.