| Address: Inox, Raghuleela Mall Vashi, Navi Mumbai |
I have booked tickets of Godzilla vs Kong at 6:20 pm with INOX raguleela mall Vashi, Navi Mumbai. At the time of reach, we came to know there is Covid testing Ongoing for the entry of the mall. As I have not received any information about testing via any channel, I reached the mall 20 mins earlier, still did not get to reach the Inox at time. Hence, missed the show.
I request you to please take my matter to utmost priority and please refund the amount i.e.₹670.
Vishal Balyan
Mob No. [protected]
Mail Id - [protected]@gmail.com
Aug 5, 2021
Complaint marked as Resolved
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
We have received your feedback and would like to inform you that sale of tickets is guided by local laws and company policy. Keeping these in mind, our company policy states that a ticket once booked cannot be exchanged, cancelled or refunded. Unless the same is specified and is as per the booking norms. As your ticket is in eligible we regret the same cannot be done. Kindly note only registered users who have not availed of any prom offers are eligible. However you done a guest check out hence ineligible for refund.
We request that before purchasing tickets, carefully review your booking details as same cannot be changed once booked. Please mail us at [protected]@inoxmovie.com for further enquiry.
Regards,
INOX Support