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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Dec 19, 2025
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630
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INOX Leisure / INOXMovies.com reviews & complaints page 30

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N
Nigel Percival Augustine
Mar 14, 2021
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I went to watch Roohi in Inox Metro, Kolkata on Saturday 13th March at 11:30 a.m. At the booking counter I was given an "offer" where I would get a Large Popcorn which costs 280 at 25% discount which should cost me 210. But on seeing the Price at the counter I see that the Large Popcorn costs 240 rupees and I was being given it at that price itself despite getting a 25% discount. When I complained the entire management had no explanation and asked us to watch the movie while they reviewed the situation. After 20 mins they very politely gave me a refund of my 240 which I paid at the booking counter for the "offer" and told me on Saturday the price is not the same as displayed on the menu which I feel is a big lie. I cross question them so they have no choice but to give me a refund. And even though I got the refund I felt I was being cheated and that's not expected from from inox movies. It was a very distressing situation and a bad experience after all it is our hard earned money. Please look into the people or staff involved so that we don't face such a situation again.
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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    S
    sukhu tripura
    Mar 12, 2021
    Resolved
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    Resolved

    Address: jorhat

    I was watching roohi wit my wife on 12 mar 21 but in between movie stopped. waited for 15 mins ... jorhat INOX
    Aug 5, 2021
    Complaint marked as Resolved 
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
    View replies
    Dear Guest,

    We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number /booking details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

    Warm Regards,
    INOX Support
    [protected]
    Reply
    Dear Guest,

    We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number /booking details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

    Warm Regards,
    INOX Support
    [protected]
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      U
      Uttiya Sarkar
      Mar 9, 2021
      Resolved
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      Resolved

      Address: City Centre, Saltlake Kolkata

      I was watching The Marksman on 26th February, 10-45 a.m. show and the movie was played in crop from both top and bottom before they reset it. we could not read the subtitles either due to this
      +1 photos
      Aug 5, 2021
      Complaint marked as Resolved 
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      View replies
      Dear Guest,

      We have received your feedback through mail and our team shall get in touch with you soon.

      At the outset let me thank you for your feedback on INOX. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

      Warm Regards,
      INOX Support
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        M
        M G KISHORE
        Mar 7, 2021
        Resolved
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        Resolved

        Address: Kurnool

        Dear sir,
        Inox one of the premier organization in entertainment industry, is not able to maintain good odour in it's screen after reopening. The seats are filled with bugs and smelling stale. I along with our family felt uncomfortable in watching Telugu Nandi movie at INOX Kurnool. We are totally disappointed the way maintainance is being done. Moreover no air conditioner are working atleast with normal temperature. What's the use for getting tickets @150 plus GST, when there is no maintainance.
        Aug 5, 2021
        Complaint marked as Resolved 
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        View replies
        Dear Guest,

        We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

        Warm Regards,
        INOX Support
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          P
          Prashanth Thamma Reddy
          from Noida, Uttar Pradesh
          Feb 28, 2021
          Resolved
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          Resolved

          Address: Lepl icon inox vijayawada

          As I have 1+1 offer on my card at inox
          As I will get 1+1 by icici coral expression debit card at inbox
          But your inbox lepl icon is not being done with that offer
          "CAN YOU PLEASE RAISE THE COMPLAINT ABOUT THIS ISSUE"
          Aug 5, 2021
          Complaint marked as Resolved 
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          View replies
          Dear Guest,

          We thank you for choosing INOX as your movie destination.

          We apologize for the inconvenience caused we do not have the said offer ongoing on our website as of now. Kindly visit our website for the other offers provided or click on the below mentioned link:

          https://www.inoxmovies.com/OfferDetails.aspx

          Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

          Warm Regards,
          INOX Support
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            V
            V p j
            from Kāmārhāti, West Bengal
            Feb 28, 2021
            Resolved
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            Resolved

            Address: INOX ( SWABHUMI) KOLKATA

            Very bad behaviour of staff n harrassment of my time.when card Machine is not working then why machine is displayed in front of ticketcounter and no message has been sticked on the glass i.e - MACHINE IS NOT WORKING DUE TO NETWORK ISSUE. I just told ur INOX staff that if Machine is not working then plz don't displayed in front of ticket counter. After that he argued with me n harrassed my time to watch movie.and sound was very harsh. And ur staff told me that plz complaint to INOX CO.
            Aug 5, 2021
            Complaint marked as Resolved 
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            View replies
            Dear Guest,

            We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

            Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

            Warm Regards,
            INOX Support
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              P
              Pavithradarshan
              from Noida, Uttar Pradesh
              Feb 28, 2021
              Resolved
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              Resolved

              This theatre is completely stinking forget sanitization we can spot dirt n mould on walls unable to breathe either
              +1 photos
              Aug 5, 2021
              Complaint marked as Resolved 
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              View replies
              Dear Guest,

              We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number and multiplex details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

              Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

              Warm Regards,
              INOX Support
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                R
                Rohit ronnie
                from Mysore, Karnataka
                Feb 23, 2021
                Resolved
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                Resolved

                Address: #4821 pension block rajendra nagar mysore

                On 15/02/2021 i tried to booked the tickets, but the transaction was failed and my money has been deducted from my account, i didn’t get back my money so kindly provide the statement of this transaction, and finally i booked the tickets for 2nd time it’s successful and also i have received the tickets also
                Aug 5, 2021
                Complaint marked as Resolved 
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                View replies
                Dear Guest,

                We apologize for the inconvenience caused to you. Kindly provide us with the following details to enable us to trace your booking and follow up on your request:

                - Mobile number and email id provided for booking ticket(s)
                - Date on which the booking was made
                - Whether the booking was done through INOX website, INOX box office, Bookmyshow or Paytm.

                Your concern is o[censored]tmost importance to us and we look forward to resolving it soon to your satisfaction. You can also mail us at [protected]@inoxmovies.com for any booking related queries.

                Regards,
                INOX Support
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                  J
                  Jaydip Gohil
                  from Ahmedabad, Gujarat
                  Feb 23, 2021
                  Resolved
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                  Resolved

                  Address: Bill- Atladra road, vadodara

                  Hi

                  I booked ticket through book my show on 21/02/21 for inox, vadodara, by mistake ticket was booked for 22/02/21. I realised it when I reached to theatre. Manager denied to accept ticket, so I have purchased new 4 tickets from counter.

                  Even there are only 30 audience present for whole show. 85% of theatre is empty. Though I have to purchased new ticket and no refund for next day ticket I got .

                  Very bad experience compare other cinema hall.

                  If your 80% of show going empty then why I have to purchased RS. 400. Ticket for same day.

                  It's very bad policy actually.
                  +2 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  Feb 23, 2021
                  Updated by Jaydip Gohil                   Please resolve issue give refund for that
                  Verified Support
                  Feb 25, 2021
                  INOX Leisure / INOXMovies.com Customer Care's response                   Dear Guest,

                  We have received your feedback and would like to inform you that we have checked our records and found that the seats have been booked online where the date selected was 21/02/2021.

                  Kindly note that the date can be selected or changed only by the user. Also the 'Order Summary' which consists of your booking details is displayed at regular intervals during the booking process until the payment page, the customer can always check the selected options in the order summary before proceeding to make the payment.

                  Since online bookings are confirmed transactions, tickets once booked is deemed sold at the cinema's end and cannot be cancelled, exchanged or refunded from our end

                  Best Regards,
                  INOX Support
                  Verified Support
                  Feb 25, 2021
                  INOX Leisure / INOXMovies.com Customer Care's response                   Dear Guest,

                  We have received your email and would like to inform you that we have checked our records and find that the seats have been booked online where the date selected was 21/02/2021.

                  Kindly note that the date can be selected or changed only by the user. Also the 'Order Summary' which consists of your booking details is displayed at regular intervals during the booking process until the payment page, the customer can always check the selected options in the order summary before proceeding to make the payment.

                  Since online bookings are confirmed transactions, tickets once booked is deemed sold at the cinema's end and cannot be cancelled, exchanged or refunded from our end

                  Best Regards,
                  INOX Support
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                    P
                    Prashant Vinchhi
                    Feb 21, 2021
                    Resolved
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                    Address: Reliance inox150 feet ting road rajkot

                    Staff is not monitoring that it is working or not movie is getting stopped like buffering one of the worst multiplex I have ever seen im my life... After wasting too much money on it...
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    View replies
                    Dear Guest,

                    We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number /booking details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
                    Phone:[protected] | Fax:[protected] | Website: www.inoxmovies.com
                    Join us on: - http://www.facebook.com/INOX-Leisure-Ltd Follow us on: - http://twitter.com/INOXMovies
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                      P
                      puruse
                      from Hyderabad, Telangana
                      Feb 17, 2021
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                      புருசோத்தமன்
                      Cell : [protected]
                      எண்:7 ரூதர்புரம்
                      மயிலாப்பூர்
                      சென்னை 600004

                      பெறுநர்:

                      ஸ்ரீநாத் - Manager
                      ஐனாக்ஸ்
                      10 & 11 Dr.
                      ராதாகிருஷ்ணன் சலை
                      சென்னை - 600004

                      பொருள்: 60 ரூபாய் டிக்கெட் பொது மக்களுக்கு வழங்கப்படாமல் மெத்தனம் காட்டும் ஜநாக்ஸ் (

                      வணக்கத்துக்குரிய ஜயா!

                      சென்னை சிட்டி சென்டர் மாலில் அமைந்துள்ளது ஜநாக்ஸ் சினிமா நிறுவனம் அரசு வழிகாட்டலின் படி குறைந்த தொகை உள்ள 60 ரூபாய் டிக்கெட்டுகளை மக்களிடம் கொடுப்பதில்லை மாறாக வேலை செய்பவர்கள் மற்றும் மேல் அதிகாரிகள் தங்களுக்கு வேண்டிய நபர்களுக்கு மட்டுமே டிக்கெட்டுகளை வழங்குகின்றன.
                      பொது மக்கள் டிக்கெட் கேட்டால் இணைய தளத்தில் இருக்கும் சென்று எடுத்து கொள் என்பர், ஆனால் இணைய தளத்தில் விடுவதும் இல்லை. இது போன்ற சம்பவங்கள் கடந்த 3 வருடங்களாக நடந்து கொண்டு வருகிறது.

                      செய்தி மற்றும் விளம்பர துறை அதிகாரிகள் முறையாக பொது மக்களுக்கு கிடைக்குமாறு கேட்டுக் கொள்கிறேன்.

                      நன்றி இப்படிக்கு

                      நகல்
                      மகேசன் காசிராஜன், இ.ஆ.ப.,
                      ( அரசு செயலாளர்)
                      செய்தி மற்றும் விளம்பர துறை
                      மாவட்ட ஆட்சியாளர் அலுவலகம்
                      சென்னை 600001
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      View replies
                      Dear Guest,

                      We have received your mail but we are not sure of what assistance you required from our end.

                      For us to assist you better, we would appreciate if you could let us know the exact nature of your query along with the exact feedback you wish to share with us or Please mail us on [protected]@inoxmovies.com.

                      Your concern is o[censored]tmost importance to us and looks forward to resolving it soon to your satisfactory.

                      Thank you for being our valuable customer.

                      Warm Regards,
                      INOX Support
                      Reply
                      Dear Guest,

                      We have received your mail but we are not sure of what assistance you required from our end.

                      For us to assist you better, we would appreciate if you could let us know the exact nature of your query along with the exact feedback you wish to share with us or please mail us on [protected]@inoxmovies.com.

                      Your concern is o[censored]tmost importance to us and looks forward to resolving it soon to your satisfactory.

                      Thank you for being our valuable customer.

                      Warm Regards,
                      INOX Support
                      Reply
                      Dear Guest,

                      We have received your mail but we are not sure of what assistance you required from our end.

                      For us to assist you better, we would appreciate if you could let us know the exact nature of your query along with the exact feedback you wish to share with us or please mail us on [protected]@inoxmovies.com.
                      Your concern is o[censored]tmost importance to us and looks forward to resolving it soon to your satisfactory.

                      Thank you for being our valuable customer.

                      Warm Regards,
                      INOX Support
                      Reply
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                        P
                        Piyush Chinchole
                        from Ghumarwin, Himachal Pradesh
                        Feb 11, 2021
                        Resolved
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                        Resolved

                        Address: Khandesh central mall inox jalgaon

                        Such a bad quality of theatre air conditioner not working...### talkies
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 12, 2021
                        INOX Leisure / INOXMovies.com Customer Care's response                         Dear Guest,

                        We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number /booking details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

                        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                        Warm Regards,
                        INOX Support
                        Verified Support
                        Feb 13, 2021
                        INOX Leisure / INOXMovies.com Customer Care's response                         Dear Guest,

                        Thank you for choosing INOX.

                        We would like to inform you that the I&B Ministry, Govt Of India, has laid down stringent Standard Operating Procedures for cinema operations. The air-conditioning temperature has been set accordingly. Additionally, we have increased the intake of fresh air to ensure better air flow and air quality inside the auditorium.

                        Your patronage of INOX is extremely important to us and we look forward to your visit.

                        Regards,
                        Inox Support
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                          P
                          puruse
                          from Hyderabad, Telangana
                          Feb 9, 2021
                          Report
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                          Address: Chennai City Centre Mahll, RK Salai Mylapore Chennai- 600004

                          அனுப்புநர்:

                          புருசோத்தமன்
                          Cell : [protected]
                          எண்:7 ரூதர்புரம்
                          மயிலாப்பூர்
                          சென்னை 600004

                          பெறுநர்:

                          ஸ்ரீநாத் - Manager
                          ஐனாக்ஸ்
                          10 & 11 Dr.
                          ராதாகிருஷ்ணன் சலை
                          சென்னை - 600004

                          பொருள்: 60 ரூபாய் டிக்கெட் பொது மக்களுக்கு வழங்கப்படாமல் மெத்தனம் காட்டும் ஜநாக்ஸ் (

                          வணக்கத்துக்குரிய ஜயா!

                          சென்னை சிட்டி சென்டர் மாலில் அமைந்துள்ளது ஜநாக்ஸ் சினிமா நிறுவனம் அரசு வழிகாட்டலின் படி குறைந்த தொகை உள்ள 60 ரூபாய் டிக்கெட்டுகளை மக்களிடம் கொடுப்பதில்லை மாறாக வேலை செய்பவர்கள் மற்றும் மேல் அதிகாரிகள் தங்களுக்கு வேண்டிய நபர்களுக்கு மட்டுமே டிக்கெட்டுகளை வழங்குகின்றன.
                          பொது மக்கள் டிக்கெட் கேட்டால் இணைய தளத்தில் இருக்கும் சென்று எடுத்து கொள் என்பர், ஆனால் இணைய தளத்தில் விடுவதும் இல்லை. இது போன்ற சம்பவங்கள் கடந்த 3 வருடங்களாக நடந்து கொண்டு வருகிறது.

                          செய்தி மற்றும் விளம்பர துறை அதிகாரிகள் முறையாக பொது மக்களுக்கு கிடைக்குமாறு கேட்டுக் கொள்கிறேன்.

                          நன்றி இப்படிக்கு


                          நகல்
                          மகேசன் காசிராஜன், இ.ஆ.ப.,
                          ( அரசு செயலாளர்)
                          செய்தி மற்றும் விளம்பர துறை
                          மாவட்ட ஆட்சியாளர் அலுவலகம்
                          சென்னை 600001
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                            P
                            puruse
                            from Hyderabad, Telangana
                            Feb 9, 2021
                            Resolved
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                            Address: Chennai City centre RK Salai

                            60ரூபாய் டிக்கெட் பொது மக்களுக்கு வழங்கபட வேண்டும் ஆனால் நிர்வாகம் சில நபர்களுக்கு மட்டுமே அதவாது black tickets விற்பனை செய்பவர்களிடம் மட்டுமே டிக்கெட் கிடைக்கிறது. இதன் மேல் நடவடிக்கை எடுக்க வேண்டும்
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            View replies
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We would request that you let us know your contact details & INOX Location as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Support
                            (or you can email us at [protected]@inoxmovies.com along with your contact number
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                              puruse
                              from Hyderabad, Telangana
                              Feb 6, 2021
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                              60ரூபாய் டிக்கெட் பொது மக்களுக்கு வழங்கபட வேண்டும் ஆனால் நிர்வாகம் சில நபர்களுக்கு மட்டுமே அதவாது black tickets விற்பனை செய்பவர்களிடம் மட்டுமே டிக்கெட் கிடைக்கிறது. இதன் மேல் நடவடிக்கை எடுக்க வேண்டும்
                              புருசோத்தமன்
                              [protected]
                              மயிலாப்பூர்
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              View replies
                              Dear Guest,

                              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                              We would request that you let us know your contact details & INOX Location as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
                              Reply
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                                Pooja Chabra
                                from Nalni, Maharashtra
                                Feb 5, 2021
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                                We ordered a tub of cheese popcorn but location was wrong so it went to mumbai center we were in Gwalior mp inox
                                They told us to contact customer support tried various calls no one answered kindly check the screenshot attached n refund please
                                +1 photos
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                View replies
                                Dear Guest,

                                We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number /booking details so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

                                Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
                                Phone:[protected] | Fax:[protected] | Website: www.inoxmovies.com
                                Join us on: - http://www.facebook.com/INOX-Leisure-Ltd Follow us on: - http://twitter.com/INOXMovies
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                                  puruse
                                  from Hyderabad, Telangana
                                  Jan 28, 2021
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                                  Address: Rk Salai City centre

                                  This is purushothaman from secretary of Mylapore VCK. Last few years your staff 60rupees tickets only given to local person and rowdy. This not a good for your theatre so please take action.

                                  Purushothaman
                                  [protected]
                                  VCK Party
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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                                  Dear Guest,

                                  Please mail us your contact details and the multiplex details on [protected]@inoxmovies.com. We regret the inconvenience caused.

                                  Regards,
                                  Inox support
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                                    N
                                    Nikhat.Jahan
                                    Jan 28, 2021
                                    Resolved
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                                    Address: Inox, GSM MALL, MIYAPUR, HYDERABAD

                                    I had visited INOX GSM MALL Hyderabad on 26th Jan for 6:25 pm show in screen 1 seat number RY-A1 ; A3. I ordered for french fries and to my surprise was served a very poor quality of fries which were not only bad in taste and also very poor in quality. They were rotten.
                                    I would like to emphasize how could such a prestigious chain of theatre have such kind of stalls and it is very shameful that in this sensitive time of Pandemic HOW DARE THESE KIND OF STALLS PLAY WITH HUMAN LIVES BY SELLING UNHYGIENIC FOOD.
                                    I would like immediate action on this or else I am willing to pull this in consumer court.
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Guest,

                                    We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number so that we can have this looked into. Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.

                                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                    Warm Regards,
                                    INOX Support
                                    Phone:[protected] | Fax:[protected] | Website: www.inoxmovies.com
                                    Join us on: - http://www.facebook.com/INOX-Leisure-Ltd Follow us on: - http://twitter.com/INOXMovies
                                    Reply
                                    Nikhat.Jahan's [Complaint's author] reply, Jan 28, 2021
                                    I don't see ur email address where I can send my details.
                                    HI, Please mail us on [protected]@inoxmovies.com OR reach us on the given contact number.
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                                      Sakthi shiva
                                      from Mumbai, Maharashtra
                                      Jan 18, 2021
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                                      Address: AIR FORCE COMMAND HOSPITAL Halasuru Bangalore 560007

                                      My residence is Halasuru Bangalore location on 17-Jan- 21 3.30pm i booked for MASTER tamil movie using INOX website and selected INOX Lido Halasuru as my multiplex theater as it is the nearest one.But the website wrongly re routed internally and booked ticket for me @INOX BROOKEFIELD location which is 15km from my location, and due to wrong and unauthorized booked i missed my show as planned.so i need refund of RS: 1034.52
                                      Booking ID: T6A4CEX, SEAT NO: F9, F11, F13
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Guest,

                                      We have received your feedback and we apologize for any inconvenience caused to you.

                                      To clear the part about the selection of theatre we would like to add that theatre selection is subject to you confirming the same by clicking the name of the theatre, show time and no. of tickets on our website. Same is true even if you choose to make any changes they would not be automatically input unless you select another theatre and click on confirmation.
                                      We regret that as changes are not possible now after the booking is confirmed, our site has no error reported.
                                      We would like to inform you that sale of tickets is guided by local laws including the entertainment tax act. Keeping these in mind, our company policy states that a ticket once sold/ printed cannot be exchanged, cancelled or refunded. The same is mentioned in the “Terms & Conditions” on our website which you have read and agreed upon, before completing your transaction.
                                      We request that before purchasing tickets, carefully review your booking details as same cannot be changed once booked.

                                      Best Regards,
                                      INOX Support
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                                        pathak ajay
                                        from Powai, Maharashtra
                                        Dec 15, 2020
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                                        Refund not received

                                        I booked 2 tickets on 20.11.2020 and paid through my sbi net banking account but due to night curfew impose by gujarat government the show was cancelled by inox, then they informed me that refund will be credited in my account in next 10 to 15 days, but after 15 days no any refund received in my account, so i contact them and they said that they already refund my amount and also sent details of refund, but till date there is no any refund...
                                        +1 photos
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                                        I booked ticket on 14th dec25, at inox directly. if my refund not get today, I will take legal action.
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                                        Rahul.Kushwaha

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