INOX Leisure / INOXMovies.com Complaints & Reviews

I had bought nachoes the sauce the cheese dip and the red sauce was just tasteless and thin like water hopefully water was mixed with it. I had it lot of time in the past but it was horrible. I hope the authorized people will look into the matter soon as we pay 109 for a product worth 50.
Please look into it to upkeep the brand.
My invoice is attached.

I went for gully boy at inox inorbit mall malad.
Show was supposed to start at 9:15 pm. They played ads for 30min straight and movie roughly started after 9:45pm.

Fast forward to the interval, the same ads were rerun for another half an hour. For 2hr 33 mins movie that is one hour extra of ads.

This is unacceptable and ruined the whole experience of the movie. And made me late for miss my train.
9:15 pm movie ended at 12:45 am
One hour ads and 2hr 33 mins movie.
If this is the state of inox then i will watch movies else where.

I have always booked and loved to watch movies in an inox theatre. I have always loved the experience but this time i felt like i should bring this to your case.

I stay in kondhwa, pune. Nearest inox theatre is royal heritage mall, undri. I booked recliner seats for me and my wife. Seat number were a16 and a17. I paid ₹783. ₹700 for 2 tickets (Expensive as they were recliners) and ₹83 for online handling fees which doesn’t matter to me. I reach at the theatre on time. Comes to my presence that a17 recliner isn’t working at all. I got so frustrated that i had to really bring this to your attention. The money i paid was of no use at all. I told my wife to sit on my seat so only she enjoyed and my fun was destroyed by the poor condition of the seats which aren’t taken care of by the useless staff.

Please make sure that all the seats are in good and working condition or else next time i’ll be forced to go to the consumer court. Utter waste of money for not getting what is paid for.

Pathetic experience! This is for the second time non stop / never ending endless advertisement. Very bad movie experience. All advertisements played it is very annoying and frustrating keep watching irritating ads. Will never buy products advertised in your theatres. Real waste of money everybody, fellow movie watchers were irritated too. This review is going e erywhere no doubt. Purely dissatisfied.

The people in the sales counter are not even being polite although this may be secondary try to hire better people and people with better communication towards a customer. The behaviour may lead to a bigger problem leading tona loss of reputation of your company. Kindly make sure such inconvenience is not provided in any future visits. I have never faced this kind of behaviour or lethargic responses in any of your franchises, teach your employees how to communicate with a customer.

I don't need to send my any details. You will call me only for solving the issue. Inox manager devendra did very ridiculous behavior. He deserve to get punishment from that lady. There was a good thing that i got this issue and who is mainly responsible for this from your inox staff. I know the name of that staff but i am not going to tell you the name of that staff because you may be fire that staff. Just because of one responsible employee i think i have to inform you all this thing nothing more than this. Devendra sir's behaviour is very dirty and intolerable towards ladies. I did my duty so please don't disturb me.

Thank you.

Dear inox,

My self ketaki jadhav. I came at inox r-city ghatkopar on today for watching 05:25 pm uri show at screen no 4. During the interval time when i came for taking snacks, your inox staff was there and they were passing dirty comments on us also they were looking very vulgar intentions towards all ladies. When i asked about this miss behavior of your staff that who's that fellow which is in a blue shirt??? The staff replies he is our manager devendra sir. If your manager is having this kind of behavior then how can i expect from the normal staff??? So this is your very ridicules and miss behaving staff which is not being good with the customer. All this things are not tolerable. If this happens on next time then i will not going to let it go again.

Regards,
Ketki

As per court order eatable items should be allowed inside which was denied by manager mr. Suresh patel of kharghar golmax mall. Ticket no. M9 & m10.
Screen 2.
As per court order eatable items should be allowed inside the theater but even after explaining the rules the manager didn't allow us to take eatable items inside. Request you to take some action and follow the court order rules

I have recently watched a movie in inox, anand. While booking tickets they are compulsory giving the food combo. If we refuse to take the combo then they will say it is compulsory otherwise ticket will not be given. My friends also faces this problem. All the refusing to go to the inox cinema due to this reason. My sister also went to the same theater she too was forced to buy the combo. If it is compulsory then write it in rules ans regulation. If it not then solve this thing.
I watch every movie in inox. If this continues no one will ever go to the same theater.

I'm sudhir from coimbatore, i've booked two tickets for vandha rajavadhan varuven today 2/2/19. The booking was failed, but they have charged me 380. They didn't even refund my amount. This is how they cheating all. Kindly take necessary steps regarding this asap. They are cheating everyone, after 10 days everyone will forget the money. Please look into this.

Sir,
I am writing to request a show for bts love yourself concert in seoul film in inox kurnool. We are die hard fans of bts. We cant go to other cities because of exams. Please consider our request! We keep checking the website every minute. Please give us an official statement.. And please release a show in inox kurnool. Even if it's a single show please😫🙏🙏💓!!!
Thank you

Can you please release it kurnool?? Or at least give us a statement?? Or list of cities?? Because we have been refreshing a single page of a week already without even proper sleep for the tickets.. We know you are already getting lots of such messages.. But we hope you understand our problem, please consider this😫🙏🙏💓 Inox was the best always.. And we love the way you handle things.. We myt b being selfish but please consider it.. Thank you!!

First of all, this is not a complaint. We are really thankful that inox is releasing the movie for armies who can't watch the movie. I am just writing to plead you to release it in kurnoolinox (Jyothi mall, kurnool) please..
We were really thankful for last time.. Even if it's a single show.. Please release it here (Kurnool).
Thank you in advance!

Visited r city inox paytm imax for aquaman 10.50 a. M. Show on 27 january 2019.

I always check my imax 3d glasses before using them. Just as last time i visited inox inorbit mall, the glasses were not clean. To that end i took c fold hand tissue to avoid argument to your employees and i didn't want to miss imax countdown. It looked like they were not cleaned in machine but just wiped with normal cloth as they still have something sticked on them. I would've taken photos but lights were dim at 3d glass counter.

When i told the female employee about glasses she gave me and my brother an insignia hand wet tissues packet which clearly states harmful if got into eyes.

Not only it's harmful to use wet tissues to clean glasses but also shows that employee had no knowledge of such material.
And she gave as if we should ourselves clean glasses. I told to get housekeeper. She come back without housekeeper. As we are getting late and miss countdown i went in without arguing with her.

Inside the seats we are given had had stains. Not only ours but following other seats in same row that is cl h14 h15. It looked like upholstery hasn't been done for some time.

In interval i told about seats stains to one of your employees in the lobby he said i'll send housekeeper in two minutes. They both never showed up till end of movie.

This is second time i have to complaint about imax 3d glasses and seat in inox r city paytm imax.

For these dificiency in services i want refund for the inconveniences caused and nuisance which would've caused us potential eye disease/infection/disorder/blindness.

I want the manager of this theater to investigate the matter and question the concerned female employee then call me with information on how to get my money back.

You can reach me at [protected] and [protected].

Thank you.

I am a defence personnel posted in kanpur. I went to see the movie "uri, the surgical strike" on 13/01/19 at z square mall, kanpur. The show timings were from 15:40 hrs but show started at 16:15 hrs. This shows the mismanagement of your company. Also waiting area of inox was not comfortable. When the movie started, many advertisements were shown during the interval. I just want to say that public comes to watch the movie in hd screen for entertainment and not just seeing the advertisements. The amount is paid for seeing the movie and not wasting the time. Therefore this thing may be taken care in future because we as a customer also have our value of time.
Hope you will follow the suggestion.

Regards

Devanshu pathak

Hi, seats in b row sofa are mis utilised by rouges during accidental pm movie during 9:50pm showtime on saturday... Pls see to it these people are kicked off fast...

This is very discouraging for the people who invest their hard earn money to buy ticket. Pls take proper step in a impartial way. There are 3 persons.

Don't be a critic... Solve fast. It's hardly few time left to catch them and stop such nonsense. This will have high impact on your esteem brand. Look for a fast solution.

Inox saltlake city centre, tkt no. Dc - c 15 to 18.
We wanted to make a complaint against the security gaurd as he misbehaved with us while disallowing us to go inside while we were having pan, but no complaint book was available with anyone present including the manager.
Surprisingly, while we were talking to the manager, the security guard allowed couple of persons with pan or like substance in his mouth and the same was indicated to the manager but the manager was more interested in showing his powers to us rather than stopping those movie goers with pan in their mouth.
We hereby complaint against the bad behaviour of the security guard and partiality of the manager.
We would like the management to provide us an appropriate explanation.
Jatan parakh
Kolkata

We are regular visit at inox pink square but friest time my relatives go to the simba movie watching my relatives are blong for village he is don't know rules and regulations and eating the gutka and before exit movie my relatives mobile is dropping in od they are comeback receive the mobile but your manager irfan taking with wrong language and give order clean the od seat and treating i call police relatives are clean the and write a letter all staff is showing and after 1 hours they are call me and i coming inox 4th floor i talking with manager irfan this a wrong how you clean od by customers but your manager taking wrong with me very bad language i very unhappy for inox customer service your manager irfan clear miss behaviour very bad experiences i can't watch the any movies in inox and i don't suggest inox any one poor service very bad manager no customers respect and i hope this is don't repeat any other customers thank you

Actual gst rates over tickets come down from 18% to 12 % from jan 1st 2019 . All other theatres prices have come down but at inox price has been increased from 125₹ to 150₹ . Don’t know the reason . Hope will get explanation. Even if we book online too the price is more. Food and breverages cost too are high . And the mall is collecting parking charges even though there is court order barring so.

The behavior of staff was ridiculous, especially of mr. Venkatraman rao. They had literally no manners to talk.
The seats were stained & literally dirty. No cleanliness was maintained in the theater as well.
Also maharashtra government has allowed food items in the cinema hall, even then we were restricted to carry dry snacks.
The quantity of theater is really depleted. Please take a strict action as we were absolutely humiliated by the staff.