INOX Leisure / INOXMovies.com Complaints & Reviews

During the interval of a movie, by mistake we had actually used a drink dispensing machine and had got some drinks out of it, we knew we were guilty, the staff came while everyone was sitting in the hall and they started shouting at us for doing something like this, we told them calmly that we're ready to pay for whatever the compensation is and apologized, but the manager was called and he started shouting at us while everyone was seated and he abused us in front of the whole hall while everyone was seated. Being the manager of such a big theatre, he still does not have the basic courtesy of knowing how to talk to people decently and how to handle situations, he started abusing us in the most vulgar of languages and we ended up paying 4 times the amount that we were supposed to, god knows how much he kept in his own pocket, the staff too, was very very dumb and was shouting for no reason, this is not what we expect from an inox. People like these should not even be allowed to get jobs here, god knows how much company image these fools destroy every single day.

Hi, i have booked through the inox app (First time user so logged in as guest) and booked andhashun (Hindi) at inox swagath garuda for 9:25pm today (October 8, 2018). However, post the payment, i did not get the tickets and the screen went blank and then opened up to schedule. I require the tickets for tonight and also i have received payment confirmation from my bank. None of the mentioned customer numbers are working. Do help me resolve this.

In vizianagaram inox mall there is not proper maintainance not cleaning full of garbage.. Dust on seats.. No not maintain proper ac and no room fragnance... One main thing very poor sound quality.. We choose inox for best picture and sound quality butt it's not there in that even thought the ticket price i

I have booked 4 tickets using inox website inoxmovies.com on 07.10.2018 for movie andadhoon for show at inox kolhapur on 7.10.2018 fir 7.15 pm show. Amount of rs. 676.8 got deducted from my account when i did transaction using sbi internet banking but on successful transaction i haven't received any ticket or confirmation mail. When i checked other options to regenerate ticket i didn't find any such option.
Kindly refund.

I booked my tickets at INOX prozone mall on 25.09.2018 with my card in the ticket vending machine. The first time I tried to make a payment, I removed the card before transaction was complete. So the machine delivered a msg that the transaction was not complete and insisted to try again. So i tried again and the transaction was complete and I got my tickets. BUT NOW I NOTICED THAT THE TICKET COST WAS DEDUCTED FROM MY ACCOUNT TWICE AND WAS NOT REFUNDED. IT WAS RS.331.58 THAT'S Been deducted twice for 2 tickets. I wish to have my refund of rs.331 that was deducted excessively by mistake. Please take it under consideration and show some responsibility over my money. I have attached screen shots. Please take a look.

We booked a movie for four online through paytm of movie bati gul meter chalu at inox satyam patel nagar.

The show timings stated were 10.15 pm, whereas the show started at 11.15 pm only ie. late by an hour. We were allowed entry in the hall at 10.55 only.

Nowhere it was mentioned the show would start late by an hour.

You are requested to look into the matter and issue us a refund as we further had to go somewhere and got late for it, we need a reimbursement for our time and financial loss.

Today i went to inox trilium mall amritsar with my friends.. The staff member at the counter named (Neelam) was so rude that she was not even listening to our queries about the movies. Moreover she didn’t return our change after we paid and was talking like a nuissance. This type of behaviour is not expected from such a big brand name👎🏻👎🏻 i think inox should work on staff training otherwise it's gonna be a mess.

Staff was very unprofessional, behaved rudely. No one was there to supervise and look into the interests of the customers. They always keep the change with themselves and do not return the money (Like 354 total - and if i give them 360 then they don’t return the balance saying no change). This kind of thing happens everytime i visit inox amritsar. The staff member (Neelam) does not know how to behave. She was like she is the owner of the inox 👎🏻

I would like to share a very misbehaved staff at inox kolkata rajarhat mr. Debanjan gupta
We booked inox movie tickets from paytm for today love sonia for 3people, also my kid who was below 3yrs no ticket was booked.
We were not allowed into the movie hall because of the kid and no refund or any spare movie tickets for other movie was given, we lost out on rs.600 and nothing was provided - no refund no nothing.

Due you think money is really that simple to earn that you can cheat and time and for a small child who is on lap not even 3, this would have done.

Extremely unhappy with inox.. If no response give. To this will share in all social media.

Hope we get some reply for this.
Movie was booked with vishal singh paytm no [protected] for 5:15pm show on 16th sept.

It's very ridiculous of playing national anthem during evening first show at 7 pm and during second show at late 10 pm..

Many persons are not paying respect at that times. Many drunkyards are there their disrespect makes me to feel offended.

The inox fraternity should regret for this action..

Pl. Take necessary action on this..

Logeshkumar
[protected]

13th of September at around 4:00pm we came to the ticket counter to purchase gold tickets for the movie "Searching". The lady attendant on the counter said the movie was cancelled. 13th September 2018 Movie Name: Searching at 7:40 pm.
We then purchased the tickets online from Paytm. Now It's 7:30pm I am at the gold lounge and waiting for the movie. It's really frustrating that your own employee makes clients return by saying show is cancelled by not even checking the system.

I regretfully like to inform you that officials at nadiad inox lacks in maintaining the integrity of the brand.

I went to watch nun at nadiad inox on 7th of september in the last show at 10:55. There were several couples and ladies in the house. There were so many irrelevant comments and nuisance happening as soon as the movie began. It was even hard to hear the dialogues. Few o[censored]s felt it and approached the officials standing near the exits to do something about the nuisance but they were not interested in taking any action or to provide any sort of assurance. We believe this sort of things would have been prevented if even once, one of the officials would have requested the people ruining the movie not to do such nuisance. Many bad words were spoken loudly and the officials just stand stood on the side.

When rajhans opened in town, initially this was happening, but once management took strong steps against it, they were able to maintain the level and the pride of the brand.

We believe inox is a great brand and people visits the theatre assuming to get the great level of entertainment and experience and not to increase their stress and tolerate nuisance.

I strongly oppose no attention policy and i don’t think i have any reason to visit the venue in ever in future. We been going twice a month and at times same things have happened and still management is not interested in taking action.

As a responsible citizen i did my duty to inform you about the issue and i hope you will take necessary steps to maintain the integrity of the brand. Rest i leave it on to your strong sense of resolving such issues. But for me i wasted money as i didn’t get what you commit, a entertaining experience.

When i saw bookmyshow app.. I appeared too much seats are booked.. Only front seats are available & other seats display as booked.. Bt when i entered in theatre i shocked there was only 6people in all theatre n why they showed booked ticket whn i checked online?? If this type behaviour of theatre then no one wil come again at inox.. Some frnds of mine also not went bcz of this reason

We came to inox cinemas, malad west at 8:09 pm to purchase the show tickets for 8:10 pm show on wednesday 5 september. We asked twice if the show started but we were affirmed it will start after 5- 7 mins.

But instead of the 8:10 pm show, we were issued tickets for 7:40 pm show. By 8:15 we entered the screen. All the details can be attested via cctv in your theatre. Not knowing if the movie started or not. Within 20 mins the movie went into intermission, leading us confused and thats when we discovered that tickets to the wrong show were issued to us.

We have the copy of the tickets, it has an issuing time of 8:11 pm. Whereas the tickets are issued for 7:40 pm show. On talking to the floor managers and the manager, they did not listen to the complains or admit the fact that it was a mistake on their part to issue the tickets for a wrong show. They wouldnt provide us with tickets for the next show, or refund us our money. They ruined our movie and while keeping us busy arguing we missed the rest of the show too.

In the end they wouldnt let us speak to any senior staff, or do anything to help our cause. The name of the staff member is virendra kapoor, he posed as manager and he denied us all information or further contact to the senior staff.

Dear inox owner,

A newly opened inox in my hometown cuttack is very nice and enjoyable.

But regret to intimate you on 31st august i was visited your place and felt in a unexpected controversy. The matter is as follows ;

I and my partner visited screen 4 to watch the film satya meb jayate in an evening show. We booked our confirmed tickets in royal recliner i. E. Highest rated tickets. As you know couples need some privacy to maintain a good time period together. I think it was like other inox and 100‰ facilities we were be given. But it wasn't like that your theater operator was watching us cunningly behind the box and i thought he was tried to shoot our private moments. I have met to your concerned dm in-charge but he wasn't freindly and didn't listen anything. I didn't get any support from him.

Please if you want to increase your reputation and public demands you must remove this type unethical persons from your concerened area and make it as others.

It was just an unforgettable moment in my first visit your cuttack inox. And i am not going to visit your ctc inox anymore as well as my freind circles won't too.

Thanks / regards,
Omkar sahu

They served iced tea with smell of coffee, when we could see that in light few pieces of coagulated milk were seen, we paid 170 rupees for this nlater they blamed the machine, no proper handling of complainant manager called Hitesh at forum neighborhood mall n early morning shows.
No cleanliness no taste
not even value for money.donate money to needful onces.
Also no training imaparted to staff.

Krunal pandya the mannerless executive at inox rajkot. On duty behaved very rudely and also pin pointing towards customers while talking, which is very unbearable and hindering for a customer respect. Kindly take actions for krunal pandya and kindly ask to inox rworld @dharam talkies - rajkot not to increase the price of 100rs to 200rs. This is purely irritating to customers. Thank you

My complian us regarding the excessive time of advertisment shown before and in between the intervals.. Which cause movies to start late. Are you not obliged to start any show at the given time? If not.. Then please give us the maximum time for advertisement in cinema theater. We pay for watching movies and not advertisements...

I wish you will quickly revert back with positive response..

We booked 8 ticket for primium class in gandhinagar sector 16 today 6.55pm show movie genius. But there was rat in the premium class seats. I have booked all 8 seats. When i complained staff was misbehaving and rude. This kind of service can not be acceptable. We left the movie in 15 minutes because of rat problem and staff misbehave. Manager is not giving me instant refund. I was my refund and take action against staff of inox gandhinagar sector - 16.

Take strict action.

Hetal joshi
[protected]

I m coming watching 7: 05 pm show of happy fir bhag jayegi at inox c21 indore. Show is already late but still they are showing so much trailer and ad almost 25 min had gone but still show is not showing. Its totally wrong there should be advertisement when show time has some time. For there trading they are wasting our time. Entertainment does not mean we can waste our time in such stupidity