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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Dec 19, 2025
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INOX Leisure / INOXMovies.com reviews & complaints page 41

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S
ss17631616
from Jaipur, Rajasthan
Jan 3, 2019
Resolved
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Resolved

Address: Jaipur, Rajasthan, 302019

Sir
I want to go in lunch time outside but your guard say that re entry is not possible
If i an emergency for few minutes to go outside then why re entry is not possible
There is way to exit in case of an emergency and re entry for few customer
It's not fare that re enter is not possible to an emergency
I m not satisfied for your tears and conditions
I m disappointed
Feb 6, 2019
Complaint marked as Resolved 
INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2019
INOX Leisure / INOXMovies.com Customer Care's response
Dear

We have received your email. We would like to clarify that we have a set process in place for entry and exit.
The same is in keeping with the security norms given by local authority for guest safety.
We regret that we cannot allow an exit and then re-entry inside in keeping with security policy.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Regards,
INOX Support
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    A
    Anupama Gopal
    from Mumbai, Maharashtra
    Jan 1, 2019
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    My friends and me were visiting goa for the new and had visited the inox goa yo watch a movie. When we entered, we were not allowed to take water inside in spite of the govt rule which allows everyone to take water inside.in spite of requesting the manager, although he was very well. Aware of the rule, he chose to neglect it and did not allow us to take water inside the theatre. He was very clear that we have to buy water from the theatre and that too at double the cost. @inoxgoa
    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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      Vaishali Jannu
      from Shirdi, Maharashtra
      Dec 30, 2018
      Resolved
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      Resolved

      Address: Pune, Maharashtra, 411060

      Hello there,

      Today we noticed a foul smell coming out of your ac vents in box 4 of dorabjee heritage mall, pune. This was very intense making us feel like vomit. We were using the recliner row.

      I guess, ac water outlet may br sharing drainage chamber.

      Please correct this asap so that patrons can enjoy the movie without getting bothered.

      Thanks
      Feb 2, 2019
      Complaint marked as Resolved 
      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
      Verified Support
      Dec 31, 2018
      INOX Leisure / INOXMovies.com Customer Care's response
      Dear Guest,

      We thank you for choosing INOX and appreciate the time taken to share valuable feedback . Kindly share your contact number /booking details so that we can have this looked into .Please mail us on [protected]@inoxmovies.com

      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

      Warm Regards,
      INOX Support
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        I
        Itzmesuraj
        from Malappuram, Kerala
        Dec 30, 2018
        Resolved
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        Resolved

        Address: Thrissur, Kerala

        Hi,
        I booked one ticket for odiyan movie @ inox thrissur (Dt:14.12.2018). All theatre's where open on 14th, but inox was closed due to hartal. The inox guys said they will refund the amount directly to the customers if they booked directly. N those who booked online will get refund directly to the bank in 7days. I didn't get any refund or something till today. It's been 15+days now. How long should i need to wait.??? U guys are not responding also. After 10days i walked directly to inox n a guy who said he is the incharge there, said don't worry just snd him the snapshot of the booking details. N he will make the refund in 2days. What's happening??? For getting this refund how long should i need to wait. At least pls respond... [protected] this was the number given by inox guy.
        Booking id: t7a7agd
        +2 photos
        Feb 5, 2019
        Complaint marked as Resolved 
        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
        Verified Support
        Dec 31, 2018
        INOX Leisure / INOXMovies.com Customer Care's response
        Dear Guest,

        We thank you for choosing INOX as your movie destination.

        We have received your mail and would like to inform you that we have sent this request to the respective unit for further course of action. Please bear with us till then.

        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

        Warm Regards,
        INOX Support
        Verified Support
        Dec 31, 2018
        INOX Leisure / INOXMovies.com Customer Care's response
        Dear Guest,

        We thank you for choosing INOX as your movie destination.

        We have received your mail and would like to inform you that we have played all shows of Odiayan on the mentioned date .We, however, have refunded you as an exception, same would reflect in next 10 working days.
        Regret the delay in refund due to unavoidable circumstances .

        Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

        Warm Regards,
        Kainaz Pardiwall
        Senior Manager -CRM
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          K
          Krunal K. Topiwala
          from Bhiwadi, Rajasthan
          Dec 22, 2018
          Resolved
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          Resolved

          Address: Bharuch, Gujarat, 392001

          We r regular visitor of inox theatre and we mostly prefer to watch movies in only inox but from last so many times we face such very bad attitude from ur security team and we literally feel like we r terrorist.
          Even they don’t know how to talk with ladies and even they make us feel like they allow us in ur theatre in free of cost.
          Inox theatre
          Blue chip branch
          Bharuch
          Gujarat
          Jan 23, 2019
          Complaint marked as Resolved 
          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
          Verified Support
          Dec 23, 2018
          INOX Leisure / INOXMovies.com Customer Care's response
          Dear Guest,

          At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

          We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

          Warm Regards,
          INOX Web Team
          I recently booked 3 tickets of Marathi movie ( mumbai-pune-mumbai 3 ), the bank statement showed the debit of 660rs. But ticket not booked. Please help
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            Y
            YNC
            from Raipur, Chhattisgarh
            Dec 18, 2018
            Resolved
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            Resolved

            Address: Raipur, Chhattisgarh, 492001

            I have booked 4 tickets using inox website inoxmovies.com on 18.12.2018 for movie 2.0 for show at inox city mall 36 raipur on 19.12.2018 3.50 pm show. Amount of rs. 440.24 got deducted from my account when i did transaction using sbi internet banking but on successful transaction i haven't received any ticket or confirmation mail. When i checked other options to regenerate ticket i didn't find any such option.my mobile no [protected] is provided for booking
            Kindly refund.
            Dec 20, 2018
            Complaint marked as Resolved 
            today full amount is credited in my account.thanks
            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
            Verified Support
            Dec 19, 2018
            INOX Leisure / INOXMovies.com Customer Care's response
            Dear Guest,

            We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed.

            Kindly liaise with your issuing bank for refund as the transaction done was not verified /authenticated on our gateway hence the payment was not accepted on our side. The amount that is debited is on hold with your issuing bank and will only be released back if you state a chargeback. As the same cannot be initiated by merchant we are requesting you to do the needful time frame will depend on your issuing bank.

            Thank you for your patronage of INOX.

            Warm Regards,
            INOX Web Team
            15.12.18 I seen a film odiyan at 6.50 pm, I keep my bag there, when I return home things I keep in bag was missed
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              E
              Earappa Dharmendra
              from Bengaluru, Karnataka
              Dec 18, 2018
              Resolved
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              Resolved

              Address: 560064
              Website: Imox

              The morning show of kavacham movie were cancelled on 7th december in rmz galeriya yalahanka bangalore but the amount has not been refunded yet. I am unable to reach any kind of customer support also submitting the form on the website was useless. There is no communication regarding the refund except what they told at the venue that they will do it within 3 days but it has been more than 11 days
              Staff also not communicate properly,,

              This very bad experience facing in only imox
              Jan 19, 2019
              Complaint marked as Resolved 
              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
              Verified Support
              Dec 18, 2018
              INOX Leisure / INOXMovies.com Customer Care's response
              Dear Guest,

              At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

              We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

              Warm Regards,
              INOX Web Team
              I booked the english show for 14th December 2018, Aquaman and when i paid and checked out the language changed to Hindi. Please change this immediately. Please contact me on [protected].
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                H
                Harman87259
                from Chandigarh, Chandigarh
                Dec 18, 2018
                Resolved
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                Resolved

                Address: Amritsar, Punjab, 143001

                I working with inox leisure ltd in operations. I have major issue regarding my job. Plz tell what i do. And plz give me some contact details of vice persident of contact details so tell about my issue. I have major problem manger of inox amritsar they will treated like a # to me for few months. As a result i have very mently absat. I want to complain for thier behavier with staff major issue.
                Jan 27, 2019
                Complaint marked as Resolved 
                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                Verified Support
                Dec 18, 2018
                INOX Leisure / INOXMovies.com Customer Care's response
                Dear Guest,

                At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                Warm Regards,
                INOX Web Team
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                  E
                  ecoab
                  from Bengaluru, Karnataka
                  Dec 13, 2018
                  Resolved
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                  Resolved

                  Address: Belgaum, Karnataka, 590010

                  Being a regular patron of inox i would like to bring to your kind notice that there is a time lag of half hour in show timings mentioned and actuall screening of the movie. The reason that they give is advertisement. Please show ur advertisement before the mentioned timing as half hour delay causes lot of inconvenience to the movie goers who have other committments after the movie. Committements like bus train tutions etc...
                  I hope this issue will be resolved or else you will be loosing a loyal customer.
                  Jan 14, 2019
                  Complaint marked as Resolved 
                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 13, 2018
                  INOX Leisure / INOXMovies.com Customer Care's response
                  Dear Guest,

                  Thank you for choosing INOX for your movie going experience. We appreciate the time taken by you to give us valuable inputs and feedback that will help us improve our services.

                  The movie going presentation format today has evolved and is an overall programmed with slides, commercials, trailers and main movie. It is part of theatrical presentation. There are certain internal and statutory communication for the awareness and knowledge of the guests and society in general, hence the interval time may have appeared to be longer.

                  Let me assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.

                  Your patronage of INOX is extremely important and we hope that you continue to visit us.

                  Best Regards,
                  INOX Web Team
                  I will taken a malayalam movie ticket of odiyan on 14/12/2018 morning 6.25 AM.But the movie not played on the correct time and the management did not open the theature at till 07.05 AM
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                    M
                    Meet N
                    from Bengaluru, Karnataka
                    Dec 9, 2018
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka
                    Website: INOX Leisure / INOXMovies.com

                    Visited rmz galleria banaglore on saturday fr 2.0 show of 12.50pm show. After 1 hour.. Ordered a round mexican pizza at counterand paid rs330. C. M no 28873.
                    Got inside audi after 30 mins. Had 1 slice. It was poor in taste. No flavour of pizza. No proper cheese. Capsicum is not im right taste. Came out and informed d gal to add cheese and re do and send. No one came more 30 mins. Came out nd asked abt it. The chef said rudely what do u want? This is okay. I told him to call manager. He said no. He is at meeting. He spoke very very rudely. And said paisa chahiye kya.. Paisa le ke jao.. Hum aisa hi banata..
                    Jan 15, 2019
                    Complaint marked as Resolved 
                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 10, 2018
                    INOX Leisure / INOXMovies.com Customer Care's response
                    Dear Guest,

                    We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Please share your contact number /booking details we would like to speak to you. Regret the inconvenience caused. Please mail us on [protected]@inoxmovies.com.

                    Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                    Warm Regards,
                    INOX Support
                    Drinking water not available in inox movie cannuaght place...& No one ready to attend. There are 3 housekeeper & inox representative. Me & my wife wait for more than 10 min during 2.0 movie
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                      K
                      Karthik Mathad
                      from Bengaluru, Karnataka
                      Dec 9, 2018
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka, 560064

                      Can you please advice how is vicks/koflet cough drops a drug and impremissible inside the screen hall? My cough is creating a lot of nuisance to other viewers!

                      Your officials at inox yelahanka, bangalore didn't let me take 1re vicks inside the hall saying it's inoxs policy!

                      I want serious action to be taken for not using common sense! Also would like some compensation

                      Kartik
                      +1 videos
                      Jan 12, 2019
                      Complaint marked as Resolved 
                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 10, 2018
                      INOX Leisure / INOXMovies.com Customer Care's response
                      Dear Guest,

                      We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Please share your contact number so that we can have this looked into.

                      Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                      Warm Regards,
                      INOX Support
                      Verified Support
                      Dec 12, 2018
                      INOX Leisure / INOXMovies.com Customer Care's response
                      Dear Guest,

                      Thank you for your feedback we have taken suitable action. Kindly share your contact number with us on [protected]@inoxmovies.com.

                      Warm Regards,
                      INOX Support
                      Movie has to start at 10.50 it is already 11.30 no time sense can replace it or else it l go to collector
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                        R
                        Rao Satishchandra
                        from Kandla, Gujarat
                        Dec 7, 2018
                        Resolved
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                        Resolved

                        Address: Bharuch, Gujarat, 392002

                        At present i am watching kedarnath movie i have ordered combo it is very bad & when i complain on counter they. Not responce in good manner if you can take action plz do needfull i am regular customer and i have also complain before few months but no strong action taken by the managemnet before few min they told me to give new combo but they does nt
                        Jan 15, 2019
                        Complaint marked as Resolved 
                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 08, 2018
                        INOX Leisure / INOXMovies.com Customer Care's response
                        Dear Guest,

                        At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                        We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                        Warm Regards,
                        INOX Web Team
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                          V
                          vaibhav creations
                          from Delhi, Delhi
                          Dec 6, 2018
                          Resolved
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                          Resolved

                          Address: Ghaziabad, Uttar Pradesh, 201014

                          I went to watch 2.0 with my family on 5th dec 9:30 show. With starting of the movie there was problem in the 3d projection it was very irritating many people complained including me. They solve the issue but after interval again the projection malfunctioned and i complained for 3 times they solve again but not properly and we saw rest of the movie little glitchy there was flicker whenever the scene changes. Manager came to me personally to ask but i told him the issue is still there but he did nothing.
                          Jan 15, 2019
                          Complaint marked as Resolved 
                          INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 06, 2018
                          INOX Leisure / INOXMovies.com Customer Care's response
                          Dear Guest,

                          We thank you for choosing INOX and appreciate the time taken to share valuable feedback.Kindly share your contact number /cinema details to better understand the complaint.

                          Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                          Warm Regards,
                          INOX Support
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                            Lucky5
                            from Mumbai, Maharashtra
                            Dec 5, 2018
                            Resolved
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                            Resolved

                            Address: 431003

                            Focre by inox staff to buy combo
                            Excessive amount of charge
                            I visited today at inox tapdia aurangabad, i wanted to watch mulshi pattern with my friends in morning. I asked for 3 tickets and they charged me with combo, so i again asked for without combo, but they refuse to it, siad it's our scheme that you have to buy tickets with combo for morning show.
                            That's totally untolerable. That's my choice if i want to or not. It's totally unfair to deal with customer. Do whatever you want to want but in my opinion that's totally wrong and if somebody go, i'll say never...
                            +2 photos
                            Jan 7, 2019
                            Complaint marked as Resolved 
                            INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 05, 2018
                            INOX Leisure / INOXMovies.com Customer Care's response
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Web Team
                            Verified Support
                            Dec 07, 2018
                            INOX Leisure / INOXMovies.com Customer Care's response
                            Dear Guest,

                            At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                            We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                            Warm Regards,
                            INOX Web Team
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                              A
                              AshwinSr
                              from Mumbai, Maharashtra
                              Dec 3, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400703

                              Hi inox, i had come to watch 2. O at inox, palm beach galleria, vashi for a night show at insignia screen. The show finished at 11:30 pm and i got a call from inox at 12:30 about my wallet which was left behind.
                              I immediately came back to pick it up, the staff was very prompt, helpful and did not accept any cash from me which i felt i should offer considering how honest they were.
                              They also checked my identity and asked me for required details before sharing my wallet and asked me to check whether all my belongings are present.
                              While inox, palm beach galleria has already one of the cleanest screens which had made me a regular visitor, this kind of service reassures me making inox the first choice always.
                              Would really appreciate if you'll could reward or appreciate the staff for their commendable work ethic.
                              Regards,
                              Ashwin srinivasan
                              Jan 9, 2019
                              Complaint marked as Resolved 
                              INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 03, 2018
                              INOX Leisure / INOXMovies.com Customer Care's response
                              Dear Guest,

                              At the outset let me thank you for your feedback on INOX. It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working.

                              We are glad that you have appreciated our efforts to bring world class technology, ambience and service standard to INOX. Let me assure you that we are extremely sensitive to the overall quality and experience that our guests have at INOX. It gives us a world of satisfaction when our guests express and share their moments of happiness and experiences encountered by them at INOX.

                              Whilst we once again thank you for writing to us, your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                              Warm Regards,
                              INOX Support
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                                M
                                Mustafizur Chowdhury
                                from Kolkata, West Bengal
                                Dec 2, 2018
                                Resolved
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                                Resolved

                                Address: 734101

                                The inox movie theater in darjeeling is one of the most dirtiest movie theater. The seats are not cleaned and have stains on it. Its feels very dirty to sit on them and the floor have stains of drinks and other food items. I would request you to please look into the matter because it is the only movie theater we have in darjeeling. And darjeeling being one the main tourist attraction place creates a very bad image because of this.
                                Jan 6, 2019
                                Complaint marked as Resolved 
                                INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 03, 2018
                                INOX Leisure / INOXMovies.com Customer Care's response
                                Dear Guest,

                                We thank you for choosing INOX and appreciate the time taken to share valuable feedback. Kindly share your contact number /booking details so that we can have this looked into.

                                Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                Warm Regards,
                                INOX Support
                                I had bought tickets from Inox movies online for Burn the Stage movie, on 19 the November, for 5.30 please show, 2018. Amount of 621 was deducted but ticket not received. Please refund the money back as soon as possible.
                                We find we during interval par purposefully they didn’t keep the water bottle at canteen because u wanted to sales 60 water bottles we don’t mind that to buy but it’s totally unethical behaviour of your

                                i'm complaining about the maintenance and neatness of the theater - Comment #3288871 - Image #0
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                                  roh00it
                                  from Lucknow, Uttar Pradesh
                                  Dec 2, 2018
                                  Resolved
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                                  Resolved

                                  Address: Gorakhpur, Uttar Pradesh, 273015

                                  I booked the movie for my parents, booking id t2akczw via bookmyshow, the employee doesn't allows to the enter the screen although booking was valid.

                                  He hasn't even had time to verify that, just told i will not allow to access unless bring the bar code, how the person is booking for other person will bring the bar code on non-smart mobile. Even after showing identity card and verification via call (To booking person) on that number. Still no access was given. Which made them late for to watch. Very bad service.
                                  Earlier when it was srs cinemas, service was best, same scenario was there, but the staff was so helpful and good.
                                  Dec 3, 2018
                                  Complaint marked as Resolved 
                                  No step has been taken. Not mailed no call. Just marked resolved.
                                  INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 02, 2018
                                  INOX Leisure / INOXMovies.com Customer Care's response
                                  Dear Guest,

                                  At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

                                  We would request that you let us know your contact number and INOX location details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

                                  Warm Regards,
                                  INOX Web Team
                                  Dec 02, 2018
                                  Updated by roh00it
                                  Contact no. [protected]
                                  Inox location - GORAKHPUR citymall cinemas. PIN - 273001
                                  Contact no. [protected]
                                  Inox location - GORAKHPUR citymall cinemas. PIN - 273001.
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                                    B
                                    Bhavanaboppan9999
                                    from Addanki, Andhra Pradesh
                                    Nov 30, 2018
                                    Resolved
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                                    Resolved

                                    Address: Krishna, Andhra Pradesh, 520010

                                    The movie robo 2. O the show was at 10.50 it was 11.30 now. Wtf? Why can't you people that it was late or else u would have started the movie 11.30 informing people. Meanwhile these stupid advertisements which they play for more than fourty minutes. You people should have informed us or else you should have kept the movie timings at 11.30 interested candice's would have come or else no. And the cleanliness i can't even explain about it so stupid. Fix these problems or else it would go to collector taking all these issues into their view. I need answer for this! Thank you
                                    Jan 11, 2019
                                    Complaint marked as Resolved 
                                    INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 01, 2018
                                    INOX Leisure / INOXMovies.com Customer Care's response
                                    Dear Guest,

                                    Please mail us your contact details and the multiplex details on [protected]@inoxmovies.com. We regret the inconvenience caused.

                                    Regards,
                                    INOX Support
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                                      R
                                      Rabiya Amreen
                                      from Ernakulam, Kerala
                                      Nov 30, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka
                                      Website: Inox

                                      The morning shows for burn the stage movie were cancelled on 25th november in bangalore but the amount has not been refunded yet. I am unable to reach any kind of customer support also submitting the form on the website was useless. There is no communication regarding the refund except what they told at the venue that they will do it within 3 days but it has been more than that. Booking reference # t7aqhbu amount rs 734.72
                                      Jan 2, 2019
                                      Complaint marked as Resolved 
                                      INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 30, 2018
                                      INOX Leisure / INOXMovies.com Customer Care's response
                                      Dear Guest,

                                      We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed. The refund process for the unconfirmed booking has been already processed from our end. The ARN number for same is[protected]. Kindly liaise with your card issuing bank quoting ARN No.

                                      Thank you for your patronage of INOX.

                                      Regards,
                                      INOX Web Team
                                      I wanted to take samosa...but 2 piece samosa cost is RS 180... OMG. That's really amazing
                                      Ritesh041's reply, Nov 29, 2018
                                      Everyone can afford 2 samosa at this cost..u shud try
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                                        S
                                        Shashank47
                                        from Hyderabad, Telangana
                                        Nov 30, 2018
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh, 500032

                                        I tried to book for 2.0 movie telugu 3d on 29th nov 2018 for the show on 1st dec mnrg 10.10am show at gvk one banjara hills for 6 tickets first and 7 tickets 2nd time through inoxmovies online website. Amount was debited for the first was 1092 and 2nd time 1304 as i used icici debit card offer. For both attempts payment showed success and after 2 minutes i got message to my mobile that booking failed and money will be refunded. But i am not convinced with their response. I booked through [protected]@gmail.com. And mobile number is [protected]. Expecting a quick response from your side.
                                        +1 photos
                                        Jan 6, 2019
                                        Complaint marked as Resolved 
                                        INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 30, 2018
                                        INOX Leisure / INOXMovies.com Customer Care's response
                                        Dear Guest,

                                        We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed. The refund process for the unconfirmed booking has been processed from our end. The same would reflect in your account within the next 10 (ten) working days, depending on your credit/debit card billing cycle.

                                        Please follow these steps should you not get an automatic Email/SMS booking confirmations.
                                        • Sign in your ‘My Account’ section on our website with your registered email address and password.
                                        • Under section of “My Account” please check for booking confirmation number.
                                        • Should the same not shown then you can click on Resend option and the SMS /Email Confirmation would be resent back to you .
                                        • Please give 20 minutes before trying a second transaction to avoid any multiple bookings.

                                        We request you to add [protected]@INOX.co.in to your safe sender list /address book to ensure email delivery in your INBOX. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.
                                        Regards,
                                        INOX Web Team
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