INOX Leisure / INOXMovies.com Complaints & Reviews

This is not a complaint, but a request about screening the documentary bts - burn the stage in the inox theatre in madurai too. I have seen that you are screening the movie in chennai, but some o[censored]s fans cannot travel all the way to chennai to see the movie. Madurai has a lot of bts fans too and we would be very happy if you could screen the movie here.

On the 31st of october 2018, i went to watch badhai ho (11:50 show) at the inox liluah. During the frisking, i was asked to leave my water bottle behind. On reminding them that the sc has passed the judgement that permits people to carry water to the multiplex, i was informed, "inox doesn't follow that rule". I requested the concerned person to show me the rule. The manager was promptly called who arrived and told me it was his rule and it's not necessary that every rule has to be written down. Very politely i asked him to say that in camera or give it to me in writing so that i have the proof but his demeanor was so rude and threatening. Three of your staff members surrounded me and your manager told me that i am creating a scene and kept showing the cctv. It is so extremely disappointing and terrifying that the organisation that promises to make our movie watching experience wonderful would fail to train their staff on how to behave. I was alone and i couldn't believe that for a simple bottle of water, the manager and 'admin' of inox liluah could resort to hooliganism. I hope that the concerned authorities would look into the matter and take necessary action. It was a very traumatizing experience and i have never faced such harassment in any other theatre of yours.
You may have your set of rules but a customer can at least expect to be heard and not treated like some piece of trash.

I went to inox liluah on 31st october for watching goosebumps at 10.25 pm
While booking ticket i enquired for a combo. Where the person told me for a tub and 2 cold drink
I asked for a single. Popcorn and cold drink combo to which he said you have to go to the hall
When i asked him to call the manager he told me that combo is available

Why are your people. Mis guiding people and not giving complete information

Same issue i faced at hind inox

I[censored] want. I can give you name of both multiplexes. Managaers

Pls write to me on steps taken

Dear all educated indians,
Are you guys sure what u are doing by allowing selling food/ hawking in the theater during intermission.
Suppose some one does not want to buy food for their child, then your person tempts our children, and they cry for the junk u guys want to push.
Nothing less than evil.
Just think... Think...
A family comes to a movie for relaxing and we wind up saying no to at least 10 hawkers.
Feels like a circus.

In anand inox i go for movie bazaar on 26th oct 2018 10:15 pm show, during booking they are saying that ticket price is 230 with combo and it is compulsory or else book your tickets online, the actual price is 150 rs only, but why they are selling combo compulsory it should be an optional, u can't force customer to take a combo and u also can't say like this that u buy at 230 ra from here or else book online. This is the way u treat your customer. I'm not tolerate this thing. I[censored] can't resolve this then i will go in consumer court.

I've booked two tickets for 96 movie. Account is debited but i got a message like "we regret that your transaction is cancelled, auto refund will be initialized and your money will be refunded in 10 working days". And again i booked the same two seats for the same movie, transaction was successful. But for the first booking debited amount is not still refunded to my account. The given no. Of days was exceeded

This is not exactly a complaint but i'm requesting for you to show the documentary bts - burn the stage in chennai too. I have seen that you are going to release it in your theatres in india in places such as mumbai, pune, delhi etc. Please include chennai too! Bts has a large fanbase that are looking forward to this movie and we would love to watch it in your beautiful theatres in south india too!

My family had booked 4 rkts for movie andhadhun on 17/10/18 10.30 pm show screen 1 at inox ghatkopar, mumbai from bookmyshow site. Seat no. B7 to b10. I was surprised to see that seat no. B9 had no back rest n was broken. I m very unhappy with such a experience.
I demand that inox should refund my tkt amount.

Murali
[protected]

The lady security guard at the duty from evening to night misbehaves and humiliates me every time. She gives sarcastic comments and insults me. She doesn't let me show my bag, she snatches the bag and puts her hand in each and every stuff of mine. I really feel disgusted and humiliated. People do their duty but this lady doesn't check other's bag properly and snatches my bag every time she sees it. I don't like digging her hand into my purse. She should immediately be fired. This insult is intolerable. I got to quest inox for movie from a long time. This lady's behaviour had led to a lot of anxiety to me.

The tickets we wanted were for 5:55 pm ‘ s show. But there was a mistake by the person of inbox and we were given the tickets for 2:20 pm ‘ s show. Now they say the money can’t be refunded nor new tickets. This is a serious issue.!! And disgusting 😡 this has happened in inbox belgaum. And what can we do?? The staff here is really careless.

Dear sir some days back we went to innox to see picture with my family at nashik near bhodle nagar ur security mr arjun nimbalkar was drunk & started touching my wife's private parts as i told hum to call female society he started arguing with us giving threatening after picture finish he called some gundas & looted me my money & mobile of life co so sir please take strict action against him as soon as posible as i am regular visitor of innox thanks & regards

Went to vizag chitralaya to watch aravinda sametha veera raghava reddy a telugu movie at screen 1, 7.25 pm show. No air condition inside the theatre. Not of inox standard theatre. I advise to remove this theatre from the list of inox brand. Inox brand gets spoiled. The tissues supplied with food are very poor in quality. We ordered grilled sandwich. They issued without chips around which tasted bitter too. Costing @ 100 but quality is worthless. Mainly my complaint is aircondition. Though i complained the manager, he did nothing for the betterment. Useless theatre chitralaya inox.

Hi
I am satish, yesterday[protected] had been to theatre with my friend to watch aravinda sametha, @7pm show. Break was given @ 8:36pm and after 10-12 minutes advertisements started we were sitting after having interval, paid advertisements went till 8:55pm, after paying for the movie for our entertainment we made to sit n watch forcibly paid advertisements longer then usual timings for 10 mins. When he had been paid audience our timing is mis used by inox theater for commercial gains, our time is not valued and we lost our precious time for there gains! We felt harrased!
Please do the needful, make us to get justice!

For my complaint about imax 3d glass and cleaning in imax i met manager of above cinema on monday 8 the october 2018.

For cleaning issue of audi he called housekeeping supervisor. But the way he talked to me was unprofessional. He used following language:

1- don't teach the father...
2-you are not a good observer.
3-he asked where i work so he would come and check if i keep my area sanitized all the time.
4-overall talking like "chalta hai" attitude.

I just had simple patron complain for that i had to experience this kind of behavior. Surely he thought i was fishing for something complimentary as i traveled from south mumbai.

I didn't made a scene there and ruined my holiday but now i think this behavior shouldn't be tolerated.

I need the explanation from your company about this and satisfactory resolution.

Plese look into the matter and oblige.

Ps: i will only interact with senior person above him from head or corporate office. If you failed for the same you lost a valuable patron.

I have booked 3 tickets for andhadhun on for 11 oct at inox kanpur. Transaction is successful my amount is Deducted but no tickets recieved in mail or mobile. 534.48 INR HAVE BEEN DEDUCTED FROM MY ACCOUNT. EITHER CONFIRM MY TICKET OF SEND ME THE REFUND.
UNABLE TO CANTACK CUSTOMER CARE AS WELL.
This is a very bad service booking from bookmyshow of paytm we dont have to face these problems.
Resolve as soon as possible.

During the interval of a movie, by mistake we had actually used a drink dispensing machine and had got some drinks out of it, we knew we were guilty, the staff came while everyone was sitting in the hall and they started shouting at us for doing something like this, we told them calmly that we're ready to pay for whatever the compensation is and apologized, but the manager was called and he started shouting at us while everyone was seated and he abused us in front of the whole hall while everyone was seated. Being the manager of such a big theatre, he still does not have the basic courtesy of knowing how to talk to people decently and how to handle situations, he started abusing us in the most vulgar of languages and we ended up paying 4 times the amount that we were supposed to, god knows how much he kept in his own pocket, the staff too, was very very dumb and was shouting for no reason, this is not what we expect from an inox. People like these should not even be allowed to get jobs here, god knows how much company image these fools destroy every single day.

Hi, i have booked through the inox app (First time user so logged in as guest) and booked andhashun (Hindi) at inox swagath garuda for 9:25pm today (October 8, 2018). However, post the payment, i did not get the tickets and the screen went blank and then opened up to schedule. I require the tickets for tonight and also i have received payment confirmation from my bank. None of the mentioned customer numbers are working. Do help me resolve this.

In vizianagaram inox mall there is not proper maintainance not cleaning full of garbage.. Dust on seats.. No not maintain proper ac and no room fragnance... One main thing very poor sound quality.. We choose inox for best picture and sound quality butt it's not there in that even thought the ticket price i

I have booked 4 tickets using inox website inoxmovies.com on 07.10.2018 for movie andadhoon for show at inox kolhapur on 7.10.2018 fir 7.15 pm show. Amount of rs. 676.8 got deducted from my account when i did transaction using sbi internet banking but on successful transaction i haven't received any ticket or confirmation mail. When i checked other options to regenerate ticket i didn't find any such option.
Kindly refund.

I booked my tickets at INOX prozone mall on 25.09.2018 with my card in the ticket vending machine. The first time I tried to make a payment, I removed the card before transaction was complete. So the machine delivered a msg that the transaction was not complete and insisted to try again. So i tried again and the transaction was complete and I got my tickets. BUT NOW I NOTICED THAT THE TICKET COST WAS DEDUCTED FROM MY ACCOUNT TWICE AND WAS NOT REFUNDED. IT WAS RS.331.58 THAT'S Been deducted twice for 2 tickets. I wish to have my refund of rs.331 that was deducted excessively by mistake. Please take it under consideration and show some responsibility over my money. I have attached screen shots. Please take a look.