INOX Leisure / INOXMovies.com Complaints & Reviews

Address: Pune, Maharashtra, 412307

Website: Inox

I visited yesterday for 9pm show at the inox fatima nagar for a movie show of tiger zinda hai, the management was very rude! My friend got some medicines from medical and he tried to keep that in locker for safety, the management person rudely told us that don’t put this liquor here! Is medicine comes under liquor? I am really disappointed and will never go back to any inox cinema, and will never refer any friends to go for movie at inox because the management person thought that we will be drinking liquor inside movie theater. Am i look like a drinker? I have never touched liquor and the person there is so rude! I am really disappointed.

+1 photos

Feb 4, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please mail your contact details on [protected]@inoxmovies.com.

Warm Regards,
INOX Web Team

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I am currently watching jumanji, 5.25 pm show, screen 1, seat no d23. The movie was interputed abruptly and the interval started. Prior to that, i was watching tiger zinda hai, seat e23, 2.05 pm show, screen 4, sound went off in the middle of the action screens several times post interval. I was looking for a better experience. Hope you will do something, to uplift quality of the shows displayed here. Jaydeep sarkar.. [protected]... 31st dec 2017, last day of the year could have been better.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700136

I watching show detail:tiger zinda hai..9.10pm.. City centre 2, kolkata). When i ordered drinks & snacks in your service counter.. I was filling a glass of water in baby bottle instead of disposable glass for my 4 years old baby boy... Suddenly your so called service staff (Staff name:utpal swarnakar.. Inox city centre 2, kolkata) was saying.."no.. No.. Dont fill.. Font fill.." i was just shocked by hearing this unexpected ridiculous behaviour. We, the customers paying so much for the tickets nd snacks.. That means we can afford a bottle of water too.. As there is a drinking water provided for the customers so i thaught to fill the baby bottle for my child.. Just shame on your service departments... It was not tottally acceptable for us.. Next we should think twice to visit there... I will not recommend anyone.. Even i will definitely share this bad behaviour from your side to everyone... I think your staff was thinking that if i deny for water then we will buy a bottle from the counter.. Just go to he'll eith your service...

+2 photos

Jan 26, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Web Team

Verified Support

Dec 26, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
We have noted the complaint and your contact details shared on the feedback form. Our team would be in touch with you shortly.

Warm Regards,
INOX Support

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Address: Amritsar, Punjab, 143001

We have booked tickets for tiger zinda hai.
My seat no is g-15.in auditorium-4. Show time 7.20 pm.
Unexpected experience i am getting right now. Sharp nails re out on arm rest and hurting all the time. I dont know why you re promoting your multiplex if you keep the things in a same way... Reply awaited.
Sahil bhatia
[protected]
Dt. 23.12.17
[protected]@gmail.com

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Dec 23, 2017

Updated by Sahil Bhatia bhatia We have booked tickets for tiger zinda hai.
My seat no is G-15. In auditorium-4. Show time 7.20 pm .
Unexpected experience i am getting right now. Sharp nails re out on arm rest and hurting all the time. I dont know why you re promoting your multiplex if you keep the things in a same way. . . Reply awaited.
Sahil bhatia
[protected]
Dt. 23.12.17
[protected]@gmail.com

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Geetartha Pratim Dey

from Guwahati, Assam

Dec 28, 2017

This is really upset to realise the POS machine of INOX, Jorhat food court isn't working.
These days due to the initiation of DIGITISATION, cashless transaction are adapted.
I'm upset for not being able to enjoy the movie with POPCORN!
Please take notice and action for furthur inconvinience.

Thanking you!
Geetartha Pratim Dey

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Address: Ajmer, Rajasthan, 305001

I am a regular customer on inox cinemas, csm mall, ajmer 305001 and had been watching almost all the movies since more than 2 yours. I was really excited to watch tiger zinda hai on 22nd december 2017 with my friends in the evening show @9p. M. But got really disappointed with the music volume, it was really slow as if i am watching a movie at home on my television.

Inox claims that "live the movie" but the sound volume was really poor, so really disappointed from inox.

I am facing this for the first time. So i hope that it may not happen next time and therefore i need atleast half price refund or, the gurantee that it will no happen next time, or both.

Really disappointed.
Regards
Abhay datta.
+91 [protected]
[protected]@gmail.com

Jan 23, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please mail us your contact details on [protected]@inoxmovies.com

Warm Regards,
INOX Web Team

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Address: 201308

It was a horrific experience while watching movie tiger zinda hai in msx mall, greater noida. The timings were 10 pm on 22nd dec. The audience was highly unruly and were continuously passing obscene comments. We complained to the authorities and they called the police. But it wasnt of much use. We expect a much decent audience at inox. This was the last time i watched a movie at inox.

Jan 26, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please mail us your contact details on [protected]@inoxmovies.com

Warm Regards,
INOX Web Team

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This is in regard i went to inox in vishakapatnam varun beach for fukrey b-19 was my seat number the seat was literally wet n i went to the authorities to look the guy came n said me to sit on other seat i said iâll pay more n go to royal still m not getting he forced me to sit on one chair it was a couple chair so i have to get up now same thing repeated twice # whatâs is this u think m going there fukat sir solve my issue i havenât took the money also if this thing wonât resolve iâll go to consumer court straight it hurt my dignity

Jan 17, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Web Team

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B

broughtwaveinc xxx

from Visakhapatnam, Andhra Pradesh

Dec 17, 2017

Mudassar parkar [protected] fukrey was the show timing 4:30 pm evening I haven’t taken my money back I just storm from there I felt insulting ever if no actions taken I swear on I’ll quit going to Inox in Mumbai n Dubai also I resides both places

worst service - Comment #2949978 - Image #0

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Address: Bangalore, Karnataka, 560066

Inox refuell inside the inox movies in forum value mall in whitefield, denies outside food and has water bottle of kinley company for half litre mrp is mentioned over the bottle as 40rs for 500 ml which is 400% than usual price. And this is brazen attitude of kinley n inox to flout govt regulations that you are not supposed to charge more than mrp. So they increased the mrp itself.

Please take action.
My name: ronson fernandes
Number: [protected]
Email: [protected]@gmail.com

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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S

s satty

from Vadodara, Gujarat

Dec 18, 2017

I have booked sathya movie at INOX arcot seat no v14 .. it was damaged unable to sit ..also informed management they won’t response properly ..

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Address: Unnao, Uttar Pradesh, 500034

Website: INOX

An unexpected experience at gvk inox hyderabad, i had prebooked for fukrey returns two days prior for my family as they are old and not comfortable on normal rs 150/- sit. The interesting thing is that i had come as walkin and had purchased 3 vip rs 250/- tickets. My tickets was showing mall no 6 royal a 10, 11, 12 however when i went in someone else was already sitting on my sit and was having the ticket of same sit number to which i had to ask for help. One of the executive took 20mins to identify that where it went wrong. I had to wait with my family outside, he came back with a manager and informed us that you are in wrong hall rather than apologising and saying that it's a last min hall change from management side. They should have taken the ownership to guide the guest when they know it's last min changes. More over one executive took me to mall no 4 and gave me a normal rs 150/- sit and told us that this is your vip sit that you had booked, to which again i had to go out again to speak to the manager that my booking is for vip sits two days prior. He informed me that all the vip sit were sold out and told they will refund the amount however they don't understand the meaning of prebooking, confirm ticket with mall no and sit no, sentimental value - it's a worst experience that i had it even with my family.

+3 photos

Jan 14, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please mail us your contact details on [protected]@inomovies.com

Warm Regards,
INOX Web Team

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Address: 520010

Hi mates,
This is chandra sekhar. I am resident of vijayawada. On the date of 06/12/2017, i went to lepl inox for movie. At the time in intermission i ordered food from inox food court. They gave me a food having fungus on the food which tastes bad and smells too.in this regards i went to management and asked why it was like this. They did not respond formally. After few hours my health got upset. Due to food poison i was effected with stomach pain. I asked several times for reply from inox team that who is the vendor that provides food to inox. But no reply from that. I would like to complaint on this issue and want to proceed legally

Kindly update my complaint asap

Regards
Chandra sekhar
[protected]

+3 photos

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Rv Patadia

from Chennai, Tamil Nadu

Dec 14, 2017

Went to see fukrey returns with my friend at inox rajkot screen 2 @9 pm today, friday, and found huge rats climbing walls. Not done. We don't pay for that. Seats c1&c2.
My email: kitkat.[protected]@gmail.com Expecting results & actions.

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R

Rajat Bhansali

from Kaliyaganj, West Bengal

Dec 22, 2017

I had french fries at INOX Hind, Kolkata. I am suffering from food poisoning since that day. The food quality has worsened so much. They bloody charged 120 bucks for that [censored]in’ fries and kind of oil they used was of not even of mediocre quality.

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Address: 411040

Hello my name is dr megha kalsy and i am visiting pune to set up an indo-us medical grant. I brought my husband troy to inox leisure at bund garden to watch murder on the orient express at 2:50 pm, today (Dec 3, 2017). The cashier tried confusing us with all these food combos and pocketed our additional money instead of returning it back to me. She first asked me to pay rs 540 for the 2 tickets (Rs 170x2=rs 340) and the popcorn, one samosa, and one fountain drink (Rs 200). So i gave her rs 550 and she gave me rs 10 back. But, then when i asked her that i wanted a tub of popcorn, she discussed it with her female colleague and said that i can get that but my new total will be rs 830. I gave her rs 2000, as i didn’t have any change and for some reason our foreign credit card wasn’t working. She gave me only rs 1170 back. Where is my rs 200? It’s just sad that such a big brand name like inox has employees, who try to cheat foreigners who visit india. My email is [protected]@gmail.com. My temporary indian cell number is [protected]. My usa phone number is +[protected]. I hope that you can resolve this issue.
Best regards,
Dr. Megha kalsy

+1 photos

Jan 8, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request that you, to share your contact details on [protected]@inoxmovies.com as we did not get the India number.

We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

Verified Support

Dec 05, 2017

INOX Leisure / INOXMovies.com Customer Care's response Hi
we have tried to reach you, our team would be in touch shortly.

Regards,
INOXSupport

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U

unfold intense

from Surat, Gujarat

Dec 13, 2017

We are here in INOX ADALAJ AUDI 3(SCREEN 3) the way one staff worker(Shailash J Raval) is talking to me .. its not acceptable and this should be my last visit.. as we come regularly overhere but its not done.. this used to be our ideal theatre to watch movies but i am seeing some not so cool behaviours here..

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Address: Jamnagar, Gujarat

In inox multiplex, crystal mall, jamnagar, the price for 1 litre kinley mineral water bottle is charged rs 50/-. The same mineral water bottle is available in market at rs 20/-. This is literally a loot to the general public. Kindly take necessary action in this regard.. As this is an kind of issue which touches to common public. Kindly investigate in this matter for needful.

Jan 5, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Sir,

We, thank you for visiting our Multiplex and are looking forward to serve you again.
We assure you that as a reputed Public Limited Company having pan India presence, INOX Leisure Limited is committed towards integrity and ethical practices in all its dealing.
To clarify your apprehensions, it would be pertinent to bring to your attention the following facts
1. INOX sells packaged drinking water at MRP only which is clearly printed on the bottle. Bottles are packed, sealed, stamped and labelled by manufacturer prior to such sale to INOX. INOX does not manufacture, pack or affix labels on the concerned bottles. Neither does INOX carry out any change to the MRP that is printed on the concerned bottles by manufacturer. We do not charge a price above MRP and thus strictly comply with the mandate of law. MRP of the packaged drinking water is fixed/decided by the manufacturer. Presently, there is no law in India which controls pricing of a commodity and manufacturer can therefore any price at their discretion.
2. Dual MRP is permissible under the law and even it is legislatively recognized under various Acts.
3. Moreover, INOX also provides at the Multiplex facilities for patrons to consume unlimited purified and filtered drinking water in disposable cups, free of any charge whatsoever. Thus When a patron purchases a packaged beverages at the Multiplex, the patron is aware of the MRP of such beverage, and thereafter voluntarily purchases such beverage at the printed MRP. There is no coercion or any unfair/misleading practice of any nature whatsoever adopted by INOX in order to effect such sale
We are hopeful that above facts, satisfactorily addresses your concern
Regards,
INOX Support

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Address: 560001

I have been calling inox lido mall in bangalore. They recieve the call and dont provide the information we would like to know. They divert the call saying, call up other mall inox theatre. Since we always had a better experience with inox, this complaint would help customers. Causing such inconveniences to the customer is a sad thing and least expected from inox.
Kindly do the needful
Thanking you

Jan 16, 2018

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please share your contact details on [protected]@inoxmovies.com.

Warm Regards,
INOX Web Team

Verified Support

Dec 05, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We are glad that you have selected INOX as your preferred choice for movie experience . The IVR number is – [protected]

• The IVR has pre –recorded voice prompts that will guide you to book movies,
• Please select your city and then select cash at cinema option, once done you can select the option of booking by cinema location .
• It will then guide you to select the movie and you can proceed to select the seat category and enter mobile number to confirm your booking .
• An SMS will be sent to you on your mobile number, you can show the same at box office counter .
• For any help /assistance you can dial 9 option and get the assist number .
• You can also opt to receive movie schedules by selecting movie schedule by SMS and entering the mobile number .

We look forward to welcome you @INOX .

Best regards,
INOX Support.

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T

tushar meena

from Bhindar, Rajasthan

Dec 4, 2017

No clear 3D glasses available. They always gives used glasses. And it's uncomfortable glasses. The housekeeping staff doesn't remove the board from door after work. Box office attender doesn't pick calls. So please improve your services. .. inox, udaipur, RAJASTHAN, 31300Q

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Address: Kota, Rajasthan

On 28 november inox ahluwalia kota everytime they forced to take combos with tickets also... But this time they refuse to give ticket if we are not taking combo.. That is not good we already had our lunch we dont want any combo but they don't understand we had to take the combo go to hell inox worst experience in your cinema.. Please don't use your customers..!!

Dec 30, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Web Team

Nov 29, 2017

Updated by Vaibhav38 Contact no. [protected]

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Vaibhav38

from Jodhpur, Rajasthan

Nov 29, 2017

Contact no. [protected]

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Address: Indore, Madhya Pradesh, 452003

Inox cinema at c21 mall indore, has the worst service staff and the worst maintenance of the auditorium.
Went for a morning show this time, ordered two large popcorn tub which cost 300/- each, at the seat.
The popcorn were stale and uneatable. Asked the guy immediately to get a fresh batch. He returned after 20 minutes or so with exactly the same popcorn but this time he didn’t wait for us to complain again.
My complaint or question whatever you seem appropriate is that, are we paying for eating such bad quality food. And when we complained to your staff about this in the interval, they refused to accept the third grade quality you people are serving.
And about the auditorium cleanliness, it smells so bad, like someone took a piss in there, it is unbearable to sit through the movie.

Dec 29, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please mail your contact details on [protected]@inoxmovies.com.

Warm Regards,
INOX Web Team

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Address: Vizianagaram, Andhra Pradesh, 535001

Website: Inoxmovie.com

Sir, myself jagadeesh from vizianagaram, purchased 2 tickets for gruham movie for 10 o clock show today i. E., on 26/11/2017. It's very sad to say that the manager has not allowed for movie stating that i've taken alcohol though i'm under the government's restriction of 30%. Also i'm very upset with the response we got from the manager. Please consider this issue seriously and take the action immediately.. Please sir.

Dec 29, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
At the outset let me thank you for your feedback.
We would request that you, mail the details of the booking and your contact details on [protected]@inoxmovies.com.

We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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S

Satyam Bandari

from Hyderabad, Telangana

Nov 27, 2017

Dear sir,

Below 18years people allowed in Gurham(Telugu) movie and we are ask to check their eligiblity of others movie lovers but Mr.Bobbli Srinivas not ready to check other guest eligiblity, why so pathetic are you doing it's realted to below 18 yrs people highly impact on there psychology.

SATYAM
[protected]

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N

Nikhil Jahagirdar

from Panaji, Goa

Nov 28, 2017

We had been to Inox cinemas recently and had a very bad experience of 3D glasses provided in theatre.
The cinema was "justice league" English 3D, the pair of glasses provided at the beginning were damaged and of very low quality. kindly note this complaint.

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Address: Aurangabad, Maharashtra, 431001

Respected inbox team
I have very worst experience at inox reliance mall aurangabad. We are gone for movie on 24th nov 2017 1.45 pm to watch movie;at security check they forced to check our personal wallets;is its legally action??? They dont have any authorities to check our personal belongings and its very worst experience at inox in my life so request you plz think twice about complaint.
Thanking of you
Regards shrikant

Dec 26, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact and show details as we would like to speak to you in person. I assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us. Kindly mail us your contact details on [protected]@inoxmovies.com.

Warm Regards,
INOX Web Team

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Address: Indore, Madhya Pradesh

I went for a movie in inox c21 mall indore m. P. Where i was forced to watch 30 minutes long interval. We come to cinema hall despite all other options available just for theatre experience and fun. But inox ruined it multiple times. We forgot the 1st half of movie after watching your 30 minutes long and entertaining interval. Another complaint is about your ridiculously high priced snacks which we stopped buying anyway. But if you'd not...

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Address: Bharuch, Gujarat

Hello sir,
I am resident of bharuch (Gujarat). And in our city we only have inox theatres (Total 3 theatres) as a multiplexes and no other companies.
My point we dont get to see much of hollywood movies in our city like we only get selected movies which are released in hindi and we dont get to see more of hollywood movies here.
I myself and many people have gone to inox and compained about this but manager here is not listening to us and they are very stubbon and rigid about their movies choices and they decides what we can see here.in this case we have to travel to baroda or surat specially to watch this movies which has been not released in our city.
What is the use of having 3 inox theatres in our city where we still have to go to other cities to get movies of our choice.
Its my kind request to you to look in this matter and please do needful.

Regards,

Customer

Dec 23, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Thank you for choosing INOX for your movie going experience. We appreciate the time taken by you to give us valuable inputs and feedback that will help us improve our services.

Further in regards to your mail we would like to clarify that it is the movie distributors who decide the locations and language in which they would like their films to be released. However, your feedback has been forwarded to our programming team to check possibilities. You can also login to www.inoxmovies.com to get the latest update.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us. Please feel free to contact us for any assistance in future.

Regards,
INOX Web team

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Address: Chennai, Tamil Nadu

I booked a ticket for a movie hara hara mahadevaki on 2nd of oct 2017 chandra metro mall vadapalani, chennai, screen - 1 seat h9 and h10. The worst ever seats. The seats were broken and only cushion were piled up for seating. And yesterday again i booked the same seats and still it is in the same condition. Worst ever movie experience with inox. Not even a penny worth. Also a pungent smell in the halls. I once had a great respect to the organization and it's no more.

Dec 15, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request that you, mail the details of the booking and your contact details on [protected]@inoxmovies.com.

We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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