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INOX Leisure / INOXMovies.com Complaints & Reviews

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Updated: Oct 27, 2025

Complaints 1209

Resolved

629

Unresolved

580

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INOX Leisure / INOXMovies.com reviews & complaints page 8

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Address: Visakhapatnam

Same seats were allocated to for different people and show was delayed for 25 mins and very poor management people were coming from different screens to one screen

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 21, 2023

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: GT Central Mall, Jaipur

My seat was broken at the walter veeriya movie show.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 20, 2023

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 21, 2023

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & ticket details as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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We booked tickets in lido inox Bangalore.. The complete seats were wet... We informed the incharge... No one taken care of things.

Book date. 19th jan 2023
Amount 450
Mob:[protected]

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 19, 2023

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: INOX kacheguda, Hyderabad

I have booked a ticket at Inox Kacheguda (Maheshwari Parameshwari) for Veera Simha Reddy movie at 12:45PM on 15.01.2023.

At about 12PM on the same day i have received a call from INOX stating that the show is cancelled due to technical problems and i will receive my refund.

I just wanted to know my refund status

Booking ID: TUAYF67
inox kacheguda (Maheshwari parameshwari
12:45pm on 15.01.2023

Please do the needful

Regards,
Vinay
[protected]

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 16, 2023

Verified Support

Dear Guest,

We thank you for choosing INOX as your movie destination.

We would like to inform you that we have sent this request to the respective unit for further course of action. Please bear with us till then.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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Address: C 627 Omaxe City opp Ambedkar University Shaheed Path Lucknow.

I and my wife saw the Movie Avtar yesterday at the INOX movie screen 2 at Garden Galleria Lucknow at 1.45 pm show. But to our utter surprise the 3D effects of the movie Avtar were not working through out the movie. When we complained to the INOX Staff about this, they told us to lodge the complaint with your website as they were helpless. We had paid Rs 420 @ Rs210 for each. Please refund the amount of Rs420 as it was a 3D movie but the 3D Effects were not working. We were utterly disappointed.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 16, 2023

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Inox city plaza mall, bani park

Website: Inox

We bought two ticket of avatar Hindi 3d of 2:20 show at inox city plaza mall, bani park, jaipur. A lady (surname Meena, forgot the name) told us to pay 510 instead of 360 as she added pizza as a combo by herself.she said we were the only one who came to see movie.we bought the ticket when we asked security she said no there are other people inside.we went to box office to ask so the lady started shouting that this is the rule and you’ve to pay .when we told her we’ll complain in customer care.she asked for our ticket and delete it from our phone and gave us our money.and said jao online Karoo after the movie started is spite of knowing we would not be able to do it . Why these kind of people are in your company? We prefer inox over any other cinema but this theif just ruined my Sunday for which I’ll never visit that inox again.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 16, 2023

Verified Support

Dear Guest,

We thank you for writing to us and for taking out time to talk to our colleague. We sincerely apologize for the inconvenience caused to you.

Let us assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.

Your feedback has been duly noted and we have briefed our team accordingly, should you need any assistance in future do contact us for further assistance. Looking forward to your continued patronage.

Warm Regards,
INOX Support

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Address: Metro mall kalyan

Inox theatre at metro mall kalyan is in a very poor condition. The seats are broken, hand rest is broken, seats are not clean. Seat numbers are not visible. Stairs lights are not working.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 11, 2023

Verified Support

Dear Guest,

We have received your feedback through twitter and our team shall get in touch with you soon.

Warm regards,
Inox Support

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I booked 2 tickets for Varisu movie yesterday, but the booking was cancelled after the money was debited.

My email id : surya.[protected]@gmail.com
UPI Ref No :[protected]

Apr 8, 2023

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 9, 2023

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Hello sir my booking reference was 668194
For movie avatar at 1:35 pm at umrao mall mahanagar lucknow up
They told me to buy food item for ticket otherwise no ticket and they told you will get your food in interval time at your seat
Instead they delivered me after movies. They told sir we will pack your food and you can eat here or outside and they gave us 2 potato puffs which are rupees 15 at outside

+2 photos

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 8, 2023

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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I took tickets for 10:40pm show to Dhamaka on 4th Jan. After interval movie smoothly run for 20 mints and then this audio cut happened.Everyone shouted for 15 mints no body took seriously from staff members even no one was there in projection room after 30 mints of delay one of their employees came and told us it will take 20 mints to resolve that issue we waited for approx 40to45 mints nobody came. After that one guy came and told us go to another screen when I went there somehow but now that flow was not there .so I asked that refund. After that there were like that's not our policy...so I want my refund back and 20000 compensation for the time they waisted and becz of that my sleep got disturbed...

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 5, 2023

Verified Support

Dear Guest, Please mail us your contact details and the multiplex details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Plot no- 60, Saran Nagar C Road, infront of Bharat B.Ed College.

On 30-Dec-2022, I booked a ticket of avatar movie for next day on date 31-Dec-2022, but I don't know why they booked a ticket of same date of 30-dec and I didn't check the date, because I did belive on ticket booker counter person. But when I go to watch a movie show that day they don't allow us, so I want my refund back. Because they made a mistake. I didn't please refund my ticket price total amount is 480/- 3d show date 31-dec-2022, time 5:15. Here is my registered phone no as per the ticket book no [protected].

Looking forward to get a positive response from your end.

Thanks!!!

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Jan 2, 2023

Verified Support

Dear Guest, Please mail us your contact & cinema details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Indore

Meri complaint yaha k staff ke khilaf hai unhone mujhe galat seat di paise mene upar wali seat k diye or unhone n mujhe neeche seat di or mere bar bar puche jane par unhone kaha k sari seat book h or mere pass m dusre ladko ko seat de di m family k sath thi aap please meri complaint ko solve kare nahi to mujhe ye complaint cm helpline m krni pdegi

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Address: City centre 2 , Rajharhat

My friend order 3 cold drinks, but as I don't take cold drinks, so asked to make the bill change to have pop corn, as it was yet be served. But they refused.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Guest,

We thank you for choosing INOX as your movie destination.

We have received your feedback and would regret to inform you that bill once done cannot be changed as per our policy.

Please feel free to get in touch with us for any further assistance.

Your patronage of INOX is extremely important to us and we look forward to your visit.

Warm regards,
INOX Support

INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 29, 2022

Verified Support

Hi! We regret to inform you that once the billing is done it cannot be modified. Please ensure to place correct order as once the transaction is completed it cannot be cancelled or modified.

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Hi,

Requesting you to pay heed to two requests:

1) Inox has charged a service charge even when we had booked the tickets from theatre itself

2) Is the movie announcer allowed to announce our personal number over mic which is audible to all, I don't think so.

Kindly look into the matter attaching the screenshots below. Anticipating a positive response.

+1 photos

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 27, 2022

Verified Support

Dear Guest, Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: 4th Floor, Shree Garuda Swagath Mall, Tilak Nagar Main Rd, Jayanagar, Bengaluru, Karnataka 560041

Date: Dec 23-2022
Location: Garuda Swagath Mall, Jayanagar, Banglore.
Movie: Avatar 3D (10:30 PM)

3D glasses were not cleaned & sterilized. Glasses were dirty with finger prints.
Myself & my friend have Developed Eye Infection the next morning because of the same.
Unsterilized glasses can spread several infection, diseases & it's highly contagious.
Kindly address the issue & do the needful.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 26, 2022

Verified Support

Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We request you to let us know your contact details & Inox multiplex visited as we would like to speak to you in person. Please mail us on [protected]@inoxmovies.com.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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My ticket booking id : TTALDWM was cancelled almost 10 days ago but my refund is still not given. Please look into it urgently.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 23, 2022

Verified Support

Dear Guest,

Please note that refund has already been initiated.

Please check your bank statement.

You can also check with bank against refund RRN No:[protected]

Regards,
INOX Support

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Website: inoxmovies.in

My ticket booking id : TTALDWM was cancelled almost 10 days ago but i still did not get my refund pleas elook into the matter.

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 23, 2022

Verified Support

Dear Guest,

Please note that refund has already been initiated.

Please check your bank statement.

You can also check with bank against refund RRN No:[protected]

Regards,
INOX Support

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We know that in INOX Tuesday big tub popcorn unlimited refill offer is still going on but in Chennai Marina mall they are not providing it. They are just escaping by manipulating us. Please avoid giving false advertisement. There are lot of people got disappointed by this cheap and false advertisement. I watched Avatar movie at Bigpix 7.05 PM show @ Dec 21st with my family members - 6 tickets. You have a wonderfull staff and manager at place...

+1 photos

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We know that in INOX Tuesday big tub popcorn unlimited refill offer is still going on but in chennai Marina Mall OMR they are not providing it. They are just escaping by manipulating us. It is very disappointed and dont know why do you want to cheat everyone by giving false advertisement. Worst service on the snacks counter and even manager is not bothered about people waiting on queue.

+1 photos

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 21, 2022

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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Address: Kolhapur

Very disappointing and ridiculous procedure for ticket booking.
Doesn't have UPI or other online payment options for ticket booking, only food counter has active UPI for online payment which is inappropriate.
I had to buy a combo at food counter so that i can buy tickets online!
Online payment options should be valid and open for all sort of payments.
My Booking Reference Id is 1555341 (Kolhapur Inox).
Take my concern and work for the same

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INOX Leisure / INOXMovies.com Customer Care

from Mumbai, Maharashtra

Dec 13, 2022

Verified Support

Dear Guest, Please mail us your contact details at [protected]@inoxmovies.com. We regret the inconvenience caused.

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