Inox Leisure / Inoxmovies.com — Recliners not working

Address:Inox leisure LTD. Genesis mall Bhiwadi

This is to bring to your notice to the above subject that I had booked 6 tickets of the movie 83 at Inox Bhiwadi. The show was scheduled on 31st December and the timing for the same was 1:30 PM. This is brought to your notice that out of 6 recliners I booked, only 3 of them were working and 2 were out of order and even one was broken. There was no maintenance of the same from the concerned theatre. Thus it is submitted that the refund for the tickets be issued to me as soon as possible. I am hereby attaching videos of the same.
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INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.
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Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Dear Guest,

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We have received your mail and we request you to please let us know your contact details as we would like to speak to you in person.

We assure you that we are committed to offer world class cinema experience. In that regard your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support
Dear Guest,

We thank you for taking the time to write to us.

As discussed we have made a note of your feedback and have initiated remedial measures to rectify the issue.

We apologize for any inconvenience caused to you.

Regards,
INOX Support

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    INOX Leisure / INOXMovies.com Address
    Viraj Towers, 5th Floor Western, Express Highway, Andheri (East), Mumbai, Maharashtra, India - 400093
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