ITC Complaints & Reviews

Dear Sir,
I had placed two orders #2658 and #3063. with ITC store on line
The first order was placed on the 27 Mar 20 and a few days later the second order. Was in touch with the customer care by mail and phone and they explained a delay in delivery. So far so good.
On the 14 Apr the order #3063 was delivered. The first order was not delivered.
I spoke to customer care and wrote a mail also. I was promised that the delivery will be made the next week.
Subsequently all my mails and phones have gone unanswered. No reason for the delay.
This is the first time I have dealt with ITC for on line orders-based mainly on the reputation of the company as an honest Indian company.
Order copy attached.

Regards

Wg Cdr Vijay Kr sethi
[protected]

Duplicate cigarettes from distributor

This is to inform you that during the "lock down period", we retailers thought there was no supply from yours company via distributor, but we found that there is a smooth supply in other places and we have to purchase the goods going to that place
Without any delivery from the distributor with "high rate" and there are lots of scarcity in it. This purchase made us bitter in eyes to our customers. Now, we are mentally and physically demoralized.
Please help us to make the supply smooth as soon as possible to our beloved customers.
We would be highly obliged if our appeal is accepted, otherwise we would have to take necessary steps against your distributor.
Kolkata-700015
Hoping positive support from your sight..

We have purchased Yippee Noodles (Batch No.28FEB20/GQ01, 70g Packet. When we opened the masala sachet is empty and it is sealed. How we prepare. We request for refund.

To whom it may concern,

I am a resident of Howrah residing within 1 km range of Howrah Station. In our area, all ITC brand cigarettes are being sold in a price higher than the MRP @ 20-25%.

Under this circumstances, please do the needful at the earliest or else this issue is going to be big in the near future..

Regards,
A Consumer

In virudhunagar (DT), Sattur-626203.

The gold flake 10pack kings is selling for 175 INR.where the MRP is mentioned as 150 INR only. When I enquired they are asking to talk to ITC.
Kindly take necessary action.

Hi,

This is to bring to your notice that, in bengaluru most of the shops are selling the cigarettes' in high price. Below are the details of the charges
Kings - 260 per 10 sticks
Small - 200 per 10 sticks
Lights - 250 per 10 sticks

There are many others for which they are charging more. When asked they say distributors are charging more. When asked distributor, he say there is no stock due to high demand they purchasing from different vendors.

I would really appreciate if can take some actions on this. Hope to see your actions soon.

Thanks,
Naveen
Contact - [protected]

Dear concern,

This is to inform you that...

Vinayaka enterprise itc distributor is charging 110rs for one 10's packet of small and asking us to sell at 150rs & 200rs for gold flake king 10's packet and asking us to sell at 250.. But the mpr on packet remain the same 100 for small & 165 on kings...

Kindly please revert on it

Thank you

Iam an ex-army person and a retailer in ballygunge military camp in kolkata. I have taken aashirwad atta and yipee, but they have taken the high rates. Like earlier the 5kg atta came in 173.25 but now they have given in 180, and yipee price was 9.06 and now they have taken 9.20. So i just want to enquire about the increase in rates. The rtea has increased ir they are taking false rates in this lock down situation.

Iam a regular customer of american club and Marlboro red but I am not able to purchase a cigrattes because of its over rates.. The local retailers are selling one american for rs 15 and the malboro red for 22 rs.. So I kindly request u to take a action on those retailers.. In sanathnagar Hyderabad 500018

Charging more than actual cigarette price. now the gold flake per cigarette is 17₹. But in our area they are charging 20₹, 21₹. Please do something about this. The shop keeper is doing this because of some other people saying like in tht area charging this much and all.

Hi,
This is parthasarathi samanta from haldia. I am a regular customer of gold flake @ rs. 95/. During last one month i have to paid 100/ for a single packet instead of the print rate 95/. Today the retailers are selling @ 110/ per packet. They are saying that they r buying in black.
Kindly look after the issue an solve the problem. Else i will go to consumer forum.

Hello sir/maam,

Gold flake light price has been increased now to rs 165, but local retailer in bhubaneswar, odisha were selling it in rs 170. The sales team who is here in bhubaneswar know these facts, but they are not taking any action on it.

Price has been hiked for all brands of itc cigarette by the retailer irrespective of what ever the mrp is.
Please stop this illegal activity.

I had purchased a 300 page exercise notebook of classmate and paid rs.160 for the notebook. Although behind the notebook it was mentioned that there are 300 pages, to my utter disgust i counted and found that there are only 150 pages in the notebook. I was mislead into buying the notebook by a false advertisement and mention by a well reputed brand like classmate.

He delivered us aashirwad aata 2 5kg bag and in one bag 1 5kg aashirwad aata bag is leaked completely and whole aata is spread in the 50kg bag.
When i told him to change he asked us to return all product of itc.

And he has shown too much attitude and he forgot how to talk with shopkeeper.

Many times we have helped him by providing space for display when the company plan for visit and that too free of cost.

All the itc products suchs as flake, gold flake, navy cut, total etc. Are being sold at a higher price than the printed mrp by the local distributor due to which the retaillers are also selling the products at a 1rupees increased rate to the people on asking to the retail shop owner they are telling that the distributor is selling at a higher rate that is why they are bound to sell at higher rate.
I request the company to keep a close watch on this matter so that the costumers shouldn't have to pay a higher cost than the issued mrp.

I bought a pack of candyman double eclairs and the packing of toffee is very bad. Half of the white covering is badly stick with the chocolate and my kid was almost about to have chocolate with that white packing stick to it.
I am attaching the photograph of the products
That white plastic paper is very bad for health if swallowed by the kid
This is kids favorite chocolates and we immediately restricted kids to have them after distributing

Complaint -

I was declared one of the winners of the aashirvaad atta lottery contest which was run between 6th july 2019 to 13th september 2019. This is the message which i got -

"dear shabana naik, congratulations! You’ve been chosen as winner in aashirvaad atta contest. You’ve won a year long supply of aashirvaad atta. Kindly click on following url and provide your details. http://aashirvaadatta.com/register?mobile=OTg4NjI3Mzk0OA== we’ll contact you shortly to help you claim your gift. T & c apply*."

After receiving this message the details, such as address, contact, phone number and others were provided on the same day.

I did not receive any call for the confirmation of my address after that.

After 15 days, (As mentioned in their t&c - winners of the contest will be announced on the aashirvaad atta www.aashirvaadatta.com within 15 days from the entries being received on a particular day) when i could not find my name on the winners list i intimated them on their helpline number[protected], that my name was not published, initially they said its taking time as there are so many winners, i should not worry it will come up soon.

So i thought to intimate them via mail on september 9th, 2019, pls refer below. To which they replied on mail that there's some glith why my name didnt came up on the list and assured me that i am one of the winners and need not worry. Itc can check all the call records for the communications.

And from here they started misleading me with one after the other useless explanations. Today (08/01/2020) i received one of their call saying that since i have not submitted my details withing 24hrs as mentioned in their terms and conditions, i will not receive the benefits ie 1 aashirvaad atta pack of 10 kg per month.

My question is,

Why are you telling this to me now?
Please show me the proof that i have responded late?
And, why even after so many mails and communications assuring me of my winnings you are saying this now?

Please explain.

I have already voiced my concern to ceo sanjiv. [protected]@itc.in and support team.

Previous communications
_

[protected]@yahoo.co.in
To:itc cares, [protected]@itc.in, sanjiv. [protected]@itc.in

8 jan at 1:12 pm

Hello itc team,

This is really a very bad customer service, this should not happen from a company like itc. I have been repeatedly calling on your customer care number[protected] since september 2019 regarding my concern. Please see below in my complaint 77470. I haven't received any winnings so far.

I am shocked at your service. The customer care people were just trying to pacify my concern by giving some soothing reasons which they are not committing to. You can check all my call logs. This is what they are saying - "you will get your atta by nov 15th", then on another call, "you will get by end of november", on one call recently, the customer care person monika @ 3:45 pm 7/01/2020 said that i will write your concern to the respective team, i asked please mark a copy to me, but i didn't receive any mail. Now today one of the representative anukriti said @10:27 am that i will get the atta by jan 15th, also she said that i will receive a call within an hour which i didn't receive so far. This is gross violation of your ethics. We feel cheated with this kind of behaviour.

I am consolidating all my call logs, emails, and recordings. What i am thinking of doing initially is that i will make it public. And will surely ensure that people know about your company's ethics.

I am helpless to take such action as i am tried of fake promises made by your team.

Requesting a call back.
Requesting a reply.
Requesting an early resolution.

Thanks,
Sanjoy dutta
[protected]

Hide original message

On oct 4, 2019 4:58 pm, sanjoy dutta wrote:
That is a very good satisfying reply. Thank you very much for the same.

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

On friday, 4 october, 2019, 04:55:23 pm ist, itc cares wrote:

#- please type your reply above this line -#
Your request (77470) has been updated. To add additional comments, reply to this email.

Lydia md (Itc cares)

Oct 4, 16:55 ist

Dear mr. Sanjoy,,

We regret the inconvenience caused. We've got it checked and due to some back-end issue, your name was missed out in the winners list. We are getting the same rectified, allow us some time for the same.

However, rest assured, your winner message is a proof of you winning the atta lottery, and you will receive the free atta as promised post oct 19.

Regards,
Lydia
Itc cares team

Sanjoy dutta

Sep 25, 11:50 ist

Fyi

Sending your again, please look below for my concern.

Thanks,

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

— forwarded message —
From: sanjoy dutta
To: itc cares
Sent: sunday, 22 september, 2019, 07:29:13 pm ist
Subject: re: [itc cares] re: crm_query_77470_atta_low_promo

Hello itc team,

With lot of anxiety i am writing this mail. Please refer to complaint ref no. 77470.
This is regarging the aashirvaad atta lottery contest. My concern is, that even after receiving the winning message from the contest as mentioned below, i am still not finding my name in the winners list published in http://aashirvaadatta.com/winners. the competition is already closed as on september 13th. Please check the details thoroughly and assure us of our prize, otherwise your trust and reliability will be a question in future.

Sending you all the details here again -

Name : shabana naik or sanjoy dutta
Ph: [protected]
Email id: [protected]@yahoo.co.in
Address : #173, 4th cross, 2nd floor, hanuma reddy layout, chinnapanahalli, marathalli, bangalore - 560037

Batch no: 25b. M6

Looking forward to your reply soon

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

On monday, 9 september, 2019, 09:01:30 pm ist, itc cares wrote:

Sanjoy dutta

Sep 22, 19:29 ist

Hello itc team,

With lot of anxiety i am writing this mail. Please refer to complaint ref no. 77470.
This is regarging the aashirvaad atta lottery contest. My concern is, that even after receiving the winning message from the contest as mentioned below, i am still not finding my name in the winners list published in http://aashirvaadatta.com/winners. the competition is already closed as on september 13th. Please check the details thoroughly and assure us of our prize, otherwise your trust and reliability will be a question in future.

Sending you all the details here again -

Name : shabana naik or sanjoy dutta
Ph: [protected]
Email id: [protected]@yahoo.co.in
Address : #173, 4th cross, 2nd floor, hanuma reddy layout, chinnapanahalli, marathalli, bangalore - 560037

Batch no: 25b. M6

Looking forward to your reply soon

Sanjoy dutta
Ph: +91-[protected]
E-mail: [protected]@yahoo.co.in

Itc cares (Itc cares)

Sep 9, 21:01 ist

Dear mr sanjoy dutta,

We acknowledge receipt of your email regarding our product. Your query is under process and we will revert soon.
Kindly use the above quoted ref no. 77470 for any future correspondence on the subject to facilitate quicker resolution.

Warm regards
Anup
Itc cares team
Arabinda kumar sahoo

Sep 8, 21:19 ist

Shabana naik or sanjoy dutta
[protected]@yahoo.co.in
Hi, i am writing this mail to raise my corcern realting to the aashirvaad atta lottery competition. I am unable to find my name in the list of winners even after 15 days. I have received this message - "dear shabana naik, congratulations! You’ve been chosen as winner in aashirvaad atta contest. You’ve won a year long supply of aashirvaad atta. Kindly click on following url and provide your details. http://aashirvaadatta.com/register?mobile=OTg4NjI3Mzk0OA== we’ll contact you shortly to help you claim your gift. T & c apply*."after receiving this message the details, such as address, contact, phone number and others were provided. However i am still to get any response. My given contact number is [protected]. Please let me know if i am still in the competition. I am very much hopefull about it. Looking forward to your reply.
This email is a service from itc cares. Delivered by zendesk

I was eating the chilli spice bingo potato chips..I liked the chips so much and you ### doesn't care about the safety I found cockroaches on that...I chewed also one on them as seriously you guys make things so stupidly.i don't believe this..reply me back asap or else I'm keeping it on Twitter and everywhere possible .I will make sure none eats this ###

I had recently purchased Aashirwaad wheat flour from big bazar. It was an unopened pack of 2kg and as soon as I opened I could see cockroaches crawling all over, not just one and there were many cockroaches crawling. This is not the first time, a few months priorly also I found some cockroaches in the pack of 5 kg atta. Very disappointing to know that they manufacture such disgusting things being such a big brand.