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ITC Complaints & Reviews

1.4
Updated: Nov 5, 2025
Complaints 611
Resolved
100
Unresolved
511
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ITC reviews & complaints page 23

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P
Prakash Manohar
from Ahmedabad, Gujarat
Aug 29, 2018
Resolved
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Resolved

Address: Bangalore, Karnataka, 560102

I had on 28/08/2018purchased2 kilogram pack of captioned product from Maha Bazaar, HSR Layout, Sector1, Bangalore 560102.On the morning of 29/08/2018, while opening the packate, s mall worms(small caterpillar) were found inside.Upon approaching Maha Bazaar, instead of replacing the package, I was asked to contact your customer care number[protected].As this number was getting engaged for a long time, Iam forced to send email.Kindly resolve my complaint and replace the packate.
Oct 1, 2018
Complaint marked as Resolved 
ITC customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2018
ITC Customer Care's response
Dear Sir/Madam,

Thanks for taking time write to us. To help us serve you better, kindly provide us with the following details:
• Contact Number
• Complete Address

Warm Regards,
ITC CARES TEAM
Verified Support
Aug 31, 2018
ITC Customer Care's response
Dear Sir/Madam,

Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

• Complete Postal Address
• Contact Number

Warm Regards,
ITC CARES TEAM
I already write a complain on 11- Aug -2018, but till now no solution I got, please solve my problem my complain number is CARE/2018/3694. I already ask on Facebook follow up regarding solution.
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    J
    J_blore
    from Bengaluru, Karnataka
    Aug 23, 2018
    Resolved
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    Resolved

    Address: 560068
    Website: www.itcportal.com/businesses/fmcg/cigarettes.aspx

    Team,
    I have purchased 4 cigarette (Rs 15/stick) from a pan shop opposite to star market in manipal county road, singasandra, chikka begur, bangalore on 8/22. I had felt severe headache after smoking the same. When i checked the trademark in the cigerette, it found to be some picture like leaf of something that not at all matching with the original. I have similar experience earlier also when i purchased cigaratte from the near by bakery as well. So looks like there is a mafia running behind this.. Please look into this asap..
    Sep 23, 2018
    Complaint marked as Resolved 
    ITC customer support has been notified about the posted complaint.
    Verified Support
    Aug 23, 2018
    ITC Customer Care's response
    Dear Sir,
    We regret for the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
    Regards,
    Consumer Response Cell
    ITC Limited
    37 J L Nehru Road
    Kolkata -700071
    New delhi india
    nsp neta ji subhash place pitam pura
    delhi 34
    Pan pasand
    Actually I like to have move darkfantacy
    When I bought in local shop then start to have that inside cream got dried got irritated and throw the back in to dust bin
    That was worst experience and stopped to have that time onwards
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      R
      Ritu Agrawal Gupta
      from Satna, Madhya Pradesh
      Aug 21, 2018
      Resolved
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      Resolved

      Address: Satna, Madhya Pradesh, 485001

      We supplied maida to itc at bhimvaram.we made a contract for 100 tons. Our first two truck goods was accepted . But the third truck was rejected. Due to this we made a loss. We requested to cancel the contract. They are not listening. Our phone calls are being not attended.
      they are not releasing the payment, more than two months have passed
      vaishno flour mill pvt Ltd Satna.
      Oct 3, 2018
      Complaint marked as Resolved 
      ITC customer support has been notified about the posted complaint.
      Verified Support
      Aug 28, 2018
      ITC Customer Care's response
      Dear Sir/Madam,

      Thanks for taking time write to us. To help us serve you better, kindly provide us with the following details:
      • Contact Number
      • Complete Address (City / Pincode / State)

      Warm Regards,
      ITC CARES TEAM
      Verified Support
      Aug 31, 2018
      ITC Customer Care's response
      Dear Sir/Madam,

      Thank you for writing to us. To help us serve you better, kindly provide us with the following details to [protected]@itc.in

      • Complete Postal Address
      • Contact Number

      Warm Regards,
      ITC CARES TEAM
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        M
        Maa.durgacont
        from Allahabad, Uttar Pradesh
        Aug 17, 2018
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        Address: 273016
        Website: www.itcportal.com

        Dear sir
        Dear sir
        I am alok kumar yadav s/o - mr. Bahadur yadav r/o - rustampur, gorakhpur..
        My firm is alok enterprises (Proprietor), gorakhpur. I purchase the goods from morden traders, harai nausar gorakhpur... Near about 5lacks per month.
        But not resonse the distributor properly. I order the goods but not time to time given the products & present time not given the goods
        .
        I called the distributor for purchse goods but no respose and told me not given the goods

        Sir pls solve the problem immediately...

        Thnaks & regards
        Alok kumar yadav
        Alok enterprisrs
        [protected], [protected]
        ITC customer support has been notified about the posted complaint.
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          A
          Abhi9335
          from Mundi, Madhya Pradesh
          Aug 15, 2018
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          Dear sir
          I am abhimanyu singh from lucknow, now i am traveling lucknow to mumbai, recently train reached at jhanshi station. I was but a packet of gold flake cig. Bcz i always smoke only gold flak another nothing. He give me a packet worth of 110 rs. I trust on your brand so i give them. But now i opened then i shocked bcz it's hand manufacturer they using third quality of tabbaco are using in it. You are manufacturing of gold flake and it's your responsibility to save your brand level.
          My money is gone.

          Abhimanyu singh
          [protected]
          ITC customer support has been notified about the posted complaint.
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            M
            Malik Rehman
            from Kanpur, Uttar Pradesh
            Aug 5, 2018
            Resolved
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            Resolved

            Address: Bareilly, Uttar Pradesh, 243001

            Hello sir/maam
            This is to inform you that there is a huge amount of duclicacy in gold flake honey dew smooth cigarette mainly in above cities. There are packing difference, filter difference and obviously in tobacco difference that causes more health issues. I have the samples of both differences in packing and filter differences and also in taste difference too. The product which is been made in the month of june july august having the difference in duplicate products in the same months of manufactured respectively.
            Kindly focus on this area and set an strict example on these piracy companies whose playing with our lives for earning more money irrespective of the health of humans.
            I am attaching photos of original ones. Duplicates are fully different from these pics.
            Sep 14, 2018
            Complaint marked as Resolved 
            ITC customer support has been notified about the posted complaint.
            Verified Support
            Aug 06, 2018
            ITC Customer Care's response
            Dear Sir,
            We regret the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].

            Regards,
            Consumer Response Cell
            ITC Limited
            37 J L Nehru Road
            Kolkata -700071
            Scattered and broken Dhoop mangaldeep
            Batch Number-A0718010
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              V
              vimalraj1296
              from Changanacheri, Kerala
              Aug 4, 2018
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu, 600125

              I have been using fuzz for 3 yrs.. My body suites only fuzz deo. Suddenly the supply in chennai has been stooped.. I m suffering without that deo with bad odour and sweat smell.. Except that if i try any falvour in your company it creates head ache.. So i kindly request you to contact me.. Too solve my query immediately.. I need deo pack immediately.. Please kindly reply
              Sep 14, 2018
              Complaint marked as Resolved 
              ITC customer support has been notified about the posted complaint.
              Verified Support
              Aug 10, 2018
              ITC Customer Care's response
              Dear Sir,

              This is with reference to your query dated 04/08/2018 about our product Enagage Fuzz Deodorant.

              Call Log No -M324/Aug/2018

              We would like to thank you for expressing your concern and deeply regret the dissatisfaction and inconvenience caused.

              At ITC, our endeavour has been to offer differentiated value propositions and enhance consumer experience. Our organisation has one of the most stringent quality standards defined for its products and we strive relentlessly to ensure consumer satisfaction and enriching product experience.

              Request you to send us your complete mailing address & contact details to help us serve you better.

              We thank you for your feedback and value your patronage. We do hope that you will enjoy the experience of every product introduced by ITC’s Personal Care Products Business and help us improve further with your invaluable feedback.

              Thank You for your continued support and appreciation.

              Yours faithfully
              Consumer Care for ITC
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                R
                rkv1994
                from Pune, Maharashtra
                Jul 18, 2018
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                Address: New Delhi, Delhi, 110092

                Today is show a Cigarette packet without Health Warning figure.
                As par the Indian low Cigarette company should cover there cover 85% of pack with warning figure .
                it's an imported Cigarette but is this not applicable for that .. if it is then why ???
                please take some action. and response me.
                also I am going to attach the figure of that cigarette.
                ITC customer support has been notified about the posted complaint.
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                  S
                  Sandy bedi
                  from Narayangarh, Haryana
                  Jul 11, 2018
                  Resolved
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                  Resolved

                  Address: 174303
                  Website: ITC

                  Hello sir I'm Sandeep Kumar frm una Himachal Pradesh sir apke company se area manger Ujjwal Tandon ji march ma hamare shop pa aya tha aur hame gold flake mint Ke skeem ka Bara ma batya tha mere pass 200 picec hai cigrat ka ab apke company ka log skeem da ni raha 2 month se ma area manger ko call kar raha hua aur vo yaha ka ka dealer ko call kar raha fir bhi skeem ni mile hame it shame for ITC company my contact num [protected]
                  Jul 11, 2018
                  Complaint marked as Resolved 
                  Sir apke log shopkeeper ko skeem ni data pls inquiry
                  ITC customer support has been notified about the posted complaint.
                  Dear sir
                  i am been holding 111 share of ITC LTD COMPANY SINCE LAST 4 MONTH
                  DECLARE WHERE COMPANY DECLARE dividend on 25 may 2018 but still i have not get dividend
                  brokerAge house name :Angel broker
                  client Code : A125797
                  pan card no. BYKPK8513K
                  M no . [protected]
                  Hi this is to get u in notice that.. why are your suppliers supplying fake/duplicate cigarette in our location. The cigarette which are not even worth of 2rs but sell it for 15rs.. please have a check on it.

                  Thank you
                  Giridharan
                  Dear Sir/Madam,

                  This is Sainath Kolluri, My Mobile Number is [protected] I'm interested to distributionship in your products how to contact please need help me.

                  Thanks and Regards

                  Sainath Kolluri
                  Dear Sir/ Madam
                  It has been noticed that Duplicate products (Kingsize Gold Flake) are in circulation.This has been observed with a Street vendor in sector46 gurgaon near House No 1861.Please conduct a raid and take appropriate action.
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                    A
                    amitfte
                    from Dhone, Andhra Pradesh
                    Jul 5, 2018
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                    Address: Faridabad, Haryana, 121005

                    Dear sir

                    We have some outstanding payment that is not releasing by itc abd guntur we have done so many follow ups and reminder also we have sent our person for this matter but nobody giving response
                    Plz look at this matter.

                    We supplied food processing machinery as they required we have sent so many person for the time of installation and commissioning when we have give so much support then why it's happening to us payment not to done almost 2 years has been passed but nobody is responding
                    ITC customer support has been notified about the posted complaint.
                    Hello Sir,

                    So sorry to hear what has happened with you. We are working on various consumer complaints and online frauds. You can call us at +91-[protected] or write to us at [protected]@gmail.com. Feel free to contact us anytime. We will be glad to help you.

                    Regards,
                    Prakarsh Tiwari
                    ​​Team Being Your Lawyer
                    Dear sir mere pass Ek classic cigarate ka packet hai Jo company Sahi se packing nahi ki. Aur return lene se bhi mana kar rahi hai. Please help me my contact no. [protected]
                    Dear sir Mujhe Ek classic cigarate ka packet damage mila hai . But distributior packet return nahi Le raha hai. Hi please help me. My contact no. [protected] hai
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                      P
                      piklu_1
                      from Ranaghat, West Bengal
                      Jul 4, 2018
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                      Address: Cooch Behar, West Bengal, 736146

                      Sir,
                      I am holding till today from november 2017 itc 2000 share. I am eligible to get dividend. Though i did not get any dividend after 40 days. My dp id no is — in[protected] and pan no is — alxpbo503h. So why till date i don't get my dividend. If i don't get reply in 2-3 days i will complain to sebi. Please repy in my email id —
                      [protected]@gmail.com
                      Thanking you
                      Your's sincerely
                      Srabanti bhatta
                      ITC customer support has been notified about the posted complaint.
                      I brought this bingo no rules packet it approved there is dirty tissue paper inside, this is what all kids eat and I don't want my kid to suffer kindly take action find attach photo
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                        M
                        minusingh850
                        from Hyderabad, Telangana
                        Jun 29, 2018
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                        Address: 811214

                        Sir,
                        I am sorry to say that i am using ASHIRVAAD aata and in that i found dead frog, packed in it. Is this type of product you are selling in the market which will spoil our health. In the name of brand you are cheating people .
                        I am very dissapointed with ITC product.
                        I have attached hard work made by ITC brand while packing AATA.
                        Please give reply to this matter at the ealiest and quote reason for the negligence made by you all people.
                        Take the matter seriously else i have to take some other steps.
                        ITC customer support has been notified about the posted complaint.
                        I am Prabhu from Palani hello sir any changes Gold Flake Kings packing will be same on Kolkata manufacturing but cigarette will be different for manufacturing any two type of Kings will be there my number is [protected]
                        I have not received the dividend for the year 2017-18. Pl inform whether you have paid already or not. If not paid, when it will be pay.
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                          V
                          Viveksinghal
                          from Noida, Uttar Pradesh
                          Jun 26, 2018
                          Resolved
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                          Resolved

                          Address: Ghaziabad, Uttar Pradesh

                          Dear sir I am complainting about non service of company salesman I am a short retailer my shop is serviced by your gr 1ds or gr 2 ds but pcp ds is not service my shop I call him 3times but there is no response from ds or distributor also I ask both of your ds who is visiting my shop to provide me the contact no of a company person but none of them provide the no of company person or say to me that jo Karna Hai kar lo no nahi milega plz do need ful about this issue looking for an positive answer from you thanks
                          Jul 27, 2018
                          Complaint marked as Resolved 
                          ITC customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 26, 2018
                          ITC Customer Care's response
                          Dear Sir / Madam,

                          Thanks for taking time for providing your feedback. Your service related complaint will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                          > Name & Contact Number
                          > Complete Postal address with pin code.

                          Thanks & Warm Regards,
                          ITC Cares Team
                          Toll Free No.[protected]
                          Email id: [protected]@itc.in
                          Jul 03, 2018
                          Updated by Viveksinghal
                          Pradeep general store 165 sarvodya nagar Vijay nagar bypass Ghaziabad behind l India family mart pin code 201009 contact no [protected]
                          Jul 08, 2018
                          Updated by Viveksinghal
                          Dear sir what happened to my non servicing issue
                          I found white worms in 5kg Ashirwad Atta today..
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                            D
                            Devender amola
                            from Noida, Uttar Pradesh
                            Jun 10, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110048
                            Website: Itc cigarette display complain

                            Sir
                            My pan shop is in south delhi shop no.3 gk -1, new delhi -110048
                            I want to complaint about distributer and the company as l am not receiving the money against the product display of cigarettes. My old shop was n 10 market named ghansyam store and l changed my old shop due to some problem 3 month ago. But l am not receiving display money from past 1 year from my old shop.
                            And other shop owner are receiving their money on time.
                            Kindly give us our cigarette display money of 1 year and resolve this issue.
                            Thanks
                            Devender amola
                            Jul 12, 2018
                            Complaint marked as Resolved 
                            ITC customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 11, 2018
                            ITC Customer Care's response
                            Dear Sir,
                            We regret the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
                            Regards,
                            Consumer Response Cell
                            ITC Limited
                            37 J L Nehru Road
                            Kolkata -700071
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                              N
                              niraj Chowrasiya
                              from Bhubaneshwar, Odisha
                              Jun 8, 2018
                              Resolved
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                              Resolved

                              Address: Kolkata, West Bengal, 700074

                              Hii i am business man and i am using your itc product and i have a complain about your distributor of the product he is not giving the proper itc bill and gst bill and also not accepeting cheques and without the gst number the bill i am paying its illegal so i am requesting itc that please tell the distributor to give proper bill and gst. Your distributor giveing me a noral bill or white page
                              Jul 9, 2018
                              Complaint marked as Resolved 
                              ITC customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 08, 2018
                              ITC Customer Care's response
                              Dear Sir / Madam,

                              Thanks for taking time to write to us. Your feedback regarding our service related issue will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                              > Name & Contact Number
                              > Complete Postal address with pin code.

                              Thanks & Warm Regards,
                              ITC Cares Team
                              Toll Free No.[protected]
                              Email id: [protected]@itc.in
                              We found a lot of thin layered type of solid matter inside the pack.
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                                A
                                from Bhubaneshwar, Odisha
                                Jun 5, 2018
                                Resolved
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                                Resolved

                                Address: Cuttack, Odisha, 753002
                                Website: Itc

                                Entirely old dated manufactured/or rather expired stocks of gold flake cigarettes are selling in cuttack city of odisha.

                                Not even a single packet of newly manufacturing dates can be found in this city.

                                It is like a big scam is running to sell old and expired cigarettes here in cuttack.

                                I request itc consumer care to stop such practices running..
                                Jul 7, 2018
                                Complaint marked as Resolved 
                                ITC customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 06, 2018
                                ITC Customer Care's response
                                Dear Sir,
                                We regret the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].
                                Regards,
                                Consumer Response Cell
                                ITC Limited
                                37 J L Nehru Road
                                Kolkata -700071
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                                  G
                                  gonchu
                                  from Mumbai, Maharashtra
                                  Jun 4, 2018
                                  Resolved
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                                  Resolved

                                  Address: 600090

                                  I live in besant nagat, chennai 600090. I buy all my grocery requirements from jyothi shopping at the end of beach road, kalashetra colony, besant nagar chennai.
                                  They do not get supplies of the above products and when i enquired, they blame the agency supplying this. They claim that they are not supplying these products to them.
                                  I am forced buy other brands or search for other shops selling thes items.
                                  Please look in to this and set right things.
                                  Jul 6, 2018
                                  Complaint marked as Resolved 
                                  ITC customer support has been notified about the posted complaint.
                                  Tday(5/6/2018)... purchased 4 case bingo... 1 case expired... I am asking to owner (B govindarajulu chettiar and co, pollachi) not taking proper responsible... tis kind of prb ever weak ( ITC products exp to rec my shop.. last weak bourbon biscut exp. Tis time bingo norulz) arrised... few months ago I rises a complint But still NO USE...
                                  Delivery Services So Poor

                                  Mere shop me 10 dino se Ashirwad aata nhi h... DISTRIBUTOR Rahul pal ko order lagaye 15 din ho chuke h..

                                  Company Isr ko Mayank tiwari ko v 10 baar call kr chuka hun...

                                  Very disappointed.
                                  Myself
                                  Rahul Gupta
                                  From Rehla
                                  Mb. No. [protected]
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                                    B
                                    bvgpal
                                    from Chennai, Tamil Nadu
                                    Jun 3, 2018
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka, 560034

                                    I purchased three packets of b&h lights at itc cigarette kiosk (Next to smoking room) at kial, bangalore on 23.05.2018 at around 7.10 am. Though i paid for the cigarette packs, in the hurry to board the flight, i failed to collect the packs. This was realised only after i reached the destination city (Hyderabad) and had no occasion to check back until my next travel, which happened on 27.05.2018. But, the person at the kiosk feigned ignorance since he was not on duty on that date and at that time (Around 7.10 am).

                                    Though the money involved is not very significant, i though this should be brought to the notice of the company, since the integrity of the employees reflect on the company's image and its values.
                                    Jul 9, 2018
                                    Complaint marked as Resolved 
                                    ITC customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 04, 2018
                                    ITC Customer Care's response
                                    Dear Sir,
                                    We regret the inconvenience caused. Kindly share your contact number so that our executive will get in touch with you. Alternatively, you can write to [protected]@itc.in or call us at our toll free number [protected].

                                    Regards,
                                    Consumer Response Cell
                                    ITC Limited
                                    37 J L Nehru Road
                                    Kolkata -700071
                                    My mobile nos. are [protected] / [protected]

                                    Regards

                                    B Venugopal
                                    The company acted swftly on the complaint and resolved the issue.

                                    Appreciate quick response.

                                    B Venugopal
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                                      L
                                      Lav Kaushal
                                      from Bhubaneshwar, Odisha
                                      Jun 1, 2018
                                      Resolved
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                                      Resolved

                                      Address: Kolkata, West Bengal, 700016

                                      This is to inform you that i pradeep kumar shaw the owner of lavkush sweets&snacks at 4a, wood street kolkata-700016 is facing a problem of no salesman visit to my shop since last 4 months, i have also try to approach to one o[censored]r salesman whose name is mona... That person doesn't reply to my call and doesn't comes to my shop, he comes to other shop regularly beside my shop but doesn't comes to. My shop... I don't know why... He knows that i need ur products like tedhe medhe and dark fantasy but that person doesn't rply to me... Pls look into this matter
                                      Jul 5, 2018
                                      Complaint marked as Resolved 
                                      ITC customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 01, 2018
                                      ITC Customer Care's response
                                      Dear Sir / Madam,

                                      Thanks for taking time to write to us. Your feedback will be forwarded to concern team. To help us serve you better kindly write to us with the below details to [protected]@itc.in for further action .

                                      > Name & Contact Number
                                      > Complete Postal address with pin code.

                                      Thanks & Warm Regards,
                                      ITC Cares Team
                                      Toll Free No.[protected]
                                      Email id: [protected]@itc.in
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                                        Prashan09873856
                                        from Ahmedabad, Gujarat
                                        May 27, 2018
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                                        Address: 380015

                                        Dear itc,
                                        I visited your itc fortune landmark hotel at ahmedabad on the 20th year celebrations today.
                                        I am a regular dinner at the earthern oven restuarant since many years.
                                        But today’s dinner was a mess up.
                                        We were greeted with used fork on the table and even after comparing their is no regret.
                                        Sorry to say but the service at municipal market is better than the one we experienced and that to at a five star property.
                                        Years i have dinned at your hotel but never such deficiency in service we have experienced.
                                        I have bought these to the notice of the concerned whose card i am sharing but i don’t think they realised there fault and think it is a minor mistake.

                                        We are vegetarians and such improper service we can never expect. The used fork which was served to us on the table looked like something non vegetarian was stuck to it and naturally due to the low light ambience we realised that there fork was used only after using it.

                                        The experience was so ugly that we preferred to not order further and leave. We did not create a scene and just brought the same to the notice of the manager and pod the bill and left.

                                        But really i would seriously have doubts before visiting the restuarant in future. I have been a frequent visitor and normally come with foreign delegates but such experience i say i would never ever recommend the hotel to any of my associates.

                                        Please if you care about your regular visitors look into the matter and at least send a apology as you spoilt our dinner and 2ndly also our religion strictness.

                                        Photos of the fork and the bill and the card of the person whom we shared these is enclosed for ready reference.

                                        I hope my complain does not go to deaf ears.

                                        Regards
                                        Prashantagarwal
                                        [protected]
                                        [protected]@icloud.com
                                        ITC customer support has been notified about the posted complaint.
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