ITC Complaints & Reviews

Dear sir,

I had purchase moms magic bis cute on dated 04.11.2017 from margao, goa. I just open the pack on 05.11.2017, it gives bad odor and smell. Also fungal and white objectionable material found on the bis cute. The photo graph of the same is attached here for your reference.

Thanks,
Ravikant langade.
Email [protected]@gmail.com
Mobile-[protected]

2/11/2017 i bought sunfeast marie light 2 packets, from "white magic shop at sewri mumbai pin code - 400015.

All 2 packets biscuits have chemical like smell while eating. I returned it to shop keeper and returned me the money back. Pls look into this matter it may cause food poisoning.

Net wgt 200 gms
Both packets have same details as below
Pkd 27/09/2017
Batch no v24a
Bar code[protected]

On 12/10/2017 we purchased itc juice pack (Guava & mix) from spar mall as a dewali however while at home i found guava juice leaking from below the tetra pack. We thought we better transfer juice in another bottle & consume it.
To our horror juice had black particles in it & on completing pouring in another container we found blackish rotten thing in it.

We really just cannot imagine what would have happened had we or any of our guest had taken it. It is not at all expected this type of products from such a reputed company.

Properly not supply a good products (Exp products) and damaged goods supply. If asked to management their not properly responde (Sales man and manager also not properly respond)... Unwanted stocks supply... Damaged goods return amount not get back... Worst'ly to behave our goods supply persons... Some stock missing for ex: i orders 10+ roll of bingo product i revived only 8-9 rolls... And i order only 20 packet of biscuts 7 packet are danged pic... Irregular response...

Sir iam vengadesh having a super market in trichy, tamil nadu. Raja enterprises supply goods for us. They give only short expiry products of sunfeast biscuits.
If we ask them to take return of short expiry goods they will never take the goods and speak some rubish things. The behaviour of the persons delivering the stocks is very worst. They will not check the products too. Only biscuit section only doing like this other department persons doing smooth and no issues in others only sunfeast having the issues

Dear sir shortage sale for players cigarette the distributor and the sale shop or not so sour newly launched player cigarette please i request they are newly shared a lots of players cigarettes and then they are replaced the dealer or not so sour order that's why the cigarettes are short aged then what can we do sir you are ready to clear cigarette

Update 1- 30/8/2017- this is regarding the distributorship of itc in sandila district hardoi. Shri ganga ram gupta, agency name - sandila agency, code 3857, has been looking after this business for last 3 years. The performance has been much better than any wds (Other distributors) in that area which can be easily checked in itc's records. For last 2 months mr sanjay saxena, mr gautam das of cigarette division and mr ashutosh singh of food products division have been continually harassing by forcing us to give up our distributorship without any reason.
This is an uncalled harassment on part of these gentlemen as they have never mentioned any reason for pressuring us to surrender our distributorship without any reason.

Our request is that someone from head office comes, sees and analyses the situation. A lot of efforts have been put into this business to spread it the market despite of other competitors. It will be really unfair if our voices go unheard and not answered.

Update 2 - 31/08/2017 - today morning mr. Sanjay saxena, mr. Vikas and mr. Dheeraj mehta met with us.

These officials have not yet given any reason for why they have been and are still constantly pressuring us to give us a letter to surrender our distributorship without any reason/condition and adding a clause today to do this at the earliest. At the top of this they also said that they have made their mind and have recommended the higher authorities to cancel our distributorship, though they have never mentioned a word as to why they took this decision (Maybe because they don't have any grounds to prove their point thus using unfair means to make us quit).

We will reiterate my point, we have put in a lot of effort and heart to make this business prosper in the competitive market. Also, shri ganga ram has an excelling reputation for his fair business and it's expansion policies. You can easily check with your records that how the business grew and it has been performing (Compared to other wds in that area) for last 3 years.

It is also a question of justice and fairness that how a performing partner is harassed on the notions that still has not been mentioned once. Why are these people unable to come up with any logic to explain their stance, mostly because they don't have any. Why are they forcing us to surrender the dealership without any reason. This and any business runs on notions of fairness and trust, if they were having any problems or they were not finding our performance good enough, they should have pointed that out or at least given us warnings for the same, you definitely know this more than i can state. We can confirm you that have been no complaints from itc or any customer what so ever.

We are not sure what is being reported from these gentlemen, but we would really hope that you get the real facts about the situation. Sir, please send someone from head office or any other person who can assess the situation and hear our unheard voices. We are not asking you to take my favor on any grounds but just make a fair decision based on truth. We hope that we can resolve this situation and continue to have a progressive relationship with itc where this business can prosper to new heights.

Update 3 - 1/09/2017 - these officials came again today. This time they have said that they will stop the supplies and have said that we give them the final calculations. Is this the way itc revokes distributorship? There is not a single written document which says that the distributorship has been ended. There was never any warnings from itc and even today there is no reason for this extreme harassment. We request you over and over again to send someone from head office to look into the matter. The decision to revoke the distributorship should be withheld until unbiased analysis of situation is done by someone else from head office not the officials that have been visiting so far. We are not demanding any favors but only requesting you to atleast hear what we have to say.
It is clear that the gentlemen visiting so fat have some ulterior motives but we hope that itc as a brand will live upto it's core values.

Hello sir,
Myself vivek narayanan, this is regarding sunfeast biscuits. I am a regular customer of your band called bounce (Creme biscuits). The quality of the biscuits is very good. Hence it is crispy as well as yummy too.
But i was sad to see how the company is trying to cheat their customers by misguiding/misleading.
I recently bought a small pack of bounce at rs. 5. I normally used to get 50g of biscuits, however that day i got only 41g of biscuits. The most hurting part was that on the pack it was written free 20% extra.
If it is written free & extra then it should be more than 50g, right?. I was surprised to see this net wt. Of 41g. Hence i request you to look into this issue & do the needful by sending my 50g pack back. I would also like to tell you that please donot cheat the customers who trusts you.
Here are some details of the pack :-
Fssai lic no.: [protected]
Pkd date : 29/07/17
Batch no.: t16b
M. R. P. : rs. 5
Here are some images of the pack.

Hi...
I m diwakar form jharkhand
Today's campus in my area dvc iti chandrapura so i qualified written + practical and g. D but no coming to munger (Bihar) so how is it..?
Date-26/08/2017
Venue-chandrapura
My token no 21
Answer booklet no - m1d
Contact - [protected]
Please response hurry me.
I m very tried feel now.
I passed iti ncvt 2015-16
Trade-welder

GST, a good leap, one nation, one tax enabled by central govt.
But what is happening, A packet of kings available at Rs.150 while the MRP is still 140. Because we are not getting bills from local vendors, we can't argue with them. While I asked about this, the local vendors are saying they are getting at a higher rate Rs 132 from the wholesalers. Such a big corruption to the common people. There is no price chart displayed/ shown to the buyers. Please take necessary action to prevent this. Thank you.

Hi,

We Yadgir Retailers have been facing a severe ITC goods supply issue from ITC distributor Yadgir. We have already lodged multiple complaints to ITC but no satisfactory actions have been taken from concerned ITC representatives to address Retailers issues. We would like to escalate this issue to higher authorities. If no firm action is taken from ITC on this then our Yadgir Retailers are decided to boycott selling all ITC Products like in Sedam Taluq Market.

The dealer in our area is black marketing the products since 20 days. Area kalyan west station road. My name is akshay chauhan. I have wholesale shop at kalyan west railway station even then the salesman is charging more money. Kindly give me the price list for wholesalers for new rates as well as old.
I have even requested for a name board but the distributor is not responding properly. It's almost 8 months he has done nothing about it. Kindly look into the matter.
Ph no. [protected].
[protected].

I m a regular smoker of this brand that is navy cut. Im from bangalore, im smoking since 20 yrs, but its been hard time for me the areas such as marthahalli, hsr layout are selling wills at an 100 rs ie extra 11 rs from an mrp. The mrp of a navy cut ciggerate is 89. Plz look out for it and try to resolve it asap. Hope you will oblige my request

Anand s naik
Marthalli
Bangalore
Karnataka

Dear sir
I am having a retail shop in bhayander east jesal park. Salesman doesn't visit my shop after complaining to sales executive of the area their is no response. And after complaining to higher authority he as visited the on 28/07/2017 and their no response from salesman and none of the order which i ask was given to me
Example
1 super star
2 premiun
3 benson light
4 benson hard
5 classic regular, tangy, citrus, ultra mild
None of the order was given atlease i asked him to give 2 packets but he had given that. So kindly look into this matter
Email :- [protected]@ yahoo.com

Dear sir,

We have dispatch courier wide awb [protected] dated 27/04/2017 for to krishna apparels n 4/2, irc village, nayapalli, bhubaneshwar - 751010 from itc ltd (Lrbd) plot no3 sector 5 imt manesar gurgaon 122050 but same still not delivered,
This is high priority document -
Request you to please share exact location or status of said docket no [protected]

Hi all,

As per companies norms the refund will be credited within 24 hours and if the worst case it will be 30 days takes time to refund... But, it is almost 28 days are gone still the amount is not refunded to bank account... We inquired the same with zoom customer care and we are not received any satisfactory explanation... Please help me to get back my amount..

Reg mobile no. [protected]

I have found one dead cockroach in the packet of ashirvaad atta,

Morning we used the same powder, once we take all the powder out we shocked that we have seen one dead cockroach inside the cover, what kind of quality is this where did you received quality certificate this is not at all gud.

Never expect this kind of experience from itc,

I will never ever suggest this to anyone

Pkd on: 19 march2017

Sir, this is mukunda. I am from jayampu village, balayapalli md, nellore dt, andrapradesh.. I was started my shop june 1st...in my shop had itc products cigarette, bingos, dark fantasy, ect.. These are all purchased in my near town gudur. Itc sales person come daily at saturday to my town.. And take the order... Product are delivered in next day.. My friend is also had shop. He was also told to the sales person new shop is their take order.. But still now the sales person not visit my shop.. Plz consider my request solve these problem as soon as possible..

I booked the car for a day rental from zoomcar app on 22nd june 2017. For the same, i was told to deposit rs. 5000 as security deposit which will be refunded back to my source payment method after the rented car is given back.

Now on 12th july 2017, i got an email from zoomcar that my money is refunded to citrus wallet in which i don't even have an account. First issue is how can the company transfer money into citrus wallet when they clearly mentioned that the money will go to the source payment method which is my internet banking.

After that i received mail from zoomcar your money is our hand refund please click the link and direct transfer the amount to you account. I have try so many time even i have visit local zoomcar parking office they told me we don't know about this refund please contact our customer care they will advice you. I have contact so many times no one help from zoomcar team.

I have send so many mail regarding this problem.

My contact no :- [protected]
Booking id:- jps6t309q

Second thing is when i tried logging...

Hello, i am c. Amrutheshwar rajkumar from bangalore. I purchased a pack of sunfeast marie light biscuit few months back, i was shocked to see a foreign material in one of the biscuit which i consider it as plastic. This plastic was a strand which was in the middle of the biscuit and it was not separate.
I did contact itc regarding this issue and they put a case number which is: 2017/1203. Few days later, on 27/04/2017 an executive collected the biscuit for the lab test and he also provided me an acknowledgment that he has received it.
My request was just a lab report from itc. Instead they sent me a pdf about the steps they take to filter the raw materials. A few days later they informed me that the foreign material that was found was a raw material. Even then, if they are using the best filtration procedures and machines then why did i still find the raw material in the biscuit.
I spoke to three to four executives and they only wanted me to put an end to this, they never gave me a satisfactory reply.
Suppose if i had not seen the foreign particle, if i had consumed it, i would have fell ill because plastic is a hazardous material.
I did try explaining that i just wanted a lab report and they said they do not get things tested outside and they have there own labs. Well, if that's the case, let the lab give me a report.
Note: i wanted a biscuit and not the raw material.
I do not want a refund but i want a good justification regarding my issue.
I do have the images, video and the acknowledgement.
*date of the incident: 19/04/2017.
*contacted itc: 24/04/2017.
*name of the product: sunfeast marie light rich taste.
*product batch number: d1b.
* product packed on: 24/03/2017.
* requesting for: lab report.