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Updated: Mar 29, 2026
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R
Rajuira
from Mangalore, Karnataka
May 31, 2023
Jun 6, 2023
This thread was updated on Jun 6, 2023
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Address: Rajesh Karnataka state, Mangalore

I was calling customer query phone no -[protected], 3 times i calling from last week this person without getting info, given Bangalore Reg office no- [protected], when i asked about my problem, requested to connect marketing department, she tells no permission lk tht.
Wht is this type of Negligence?
Don't hv customer related Service dept??
Dont have Marketing dept?
Cant u respond ticket ID 1540853
ID -1540881
Just information also you ppl not giving about sales t department, Dealership, Distributorship query??? Dont hv any top management to check lower department???
ITC customer support has been notified about the posted complaint.
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Dear Rajesh,

We acknowledge the receipt of your complaint. Our concerned team is working on your request. To help us assist you further please call us at[protected] or write to us at [protected]@itc.in.

Regards,
Team ITC
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    R
    rrudraa
    May 23, 2023
    May 25, 2023
    This thread was updated on May 25, 2023
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    Address: BHAYANDAR WEST
    Website: CONSUMER COMPLAINTS

    We have purchased above frozen food item from dmart Store bhayandar west on 18.05.2023 at 12.55 pm vide tax invoice No[protected] & paid through debit card on cashier tg/070592 of dmart price rs 149.50.
    the item title Itc master chef veggie pizza pocket 9 pcs of 340 grm. manufacturing dt 28.02.2023 & expiry dt 28.02.2024 pkd batch no[protected] . on monday 22.05.2023 my wife going to fried this food item it spread bad smell like food damaged & spoiled she try to taste 1 piece of it & kept in mouth she is filling bad smell food like fizzy water & omit the same & thrown all 9 pcs in dustbin. our complaint it that when food expiry in feb 24 how it was spoiled. we request to dmart or itc company replace the item or credit the amt in next bill adjustment. we have attached photographs herewith for the references. hope quick action in the matter. thanks & regards rajesh s medhekar - 91 - [protected]
    ITC customer support has been notified about the posted complaint.
    Verified Support
    May 25, 2023
    ITC Customer Care's response     Dear Sir,

    We acknowledge the receipt of your complaint. To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

    Regards,
    ITC CARES TEAM
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      K
      Krish4u
      Apr 13, 2023
      Apr 29, 2023
      This thread was updated on Apr 29, 2023
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      Today I purchased goldflake kings and found to be duplicate... Whom should I report or call so that I can share shop address... I from kphb, Hyderabad telangana
      ITC customer support has been notified about the posted complaint.
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      Dear Customer,

      We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all details at [protected]@itc.in.

      Regards,
      ITC CARES TEAM
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        U
        Ubaid Shabir
        Apr 2, 2023
        Apr 4, 2023
        This thread was updated on Apr 4, 2023
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        Address: Sopore jammu and Kashmir

        I want you know that the Gold flake cigarette priced at Rs 95 per pack that is sold in the UT of Jammu and Kashmir is very acrid in taste and the cigarettes of other companies that are low priced are better than that . I have been smoking since last 12 years and I am astonished the way goldflake Rs 95 packet is in taste nowadays . It seems the bad quality tobacco is used or something else . I would like to address this issue or else many customers will switch to other brands.
        ITC customer support has been notified about the posted complaint.
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        Dear Customer,

        We acknowledge the receipt of your complaint. To help us serve you better, please write to us with all the details at [protected]@itc.in.

        Regards,
        ITC CARES TEAM
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          M
          MDPawar
          from Pune, Maharashtra
          Mar 27, 2023
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          The product was bad. The potato was spoiled and also half potato was spoiled and half was ok
          ITC customer support has been notified about the posted complaint.
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          Dear Customer,

          We acknowledge the receipt of your complaint. To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

          Regards,
          ITC CARES TEAM
          Reply
          Dear Sir,

          We acknowledge the receipt of your complaint. To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

          Regards,
          ITC CARES TEAM
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            I
            Ishfaq Nazir
            Mar 16, 2023
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            Address: bangalore

            I worked in ITC infotech and was supposed to recieve night shift allowance, when i worked for 21 days in night shift last year

            i left ITC infotech in may 2022 due to toxic work culture and they should have processed the 21 days night shift allowance at 350 per day with my full and final, but all they do is delay,
            its been more than 9 days and they are not giving my money back
            ITC customer support has been notified about the posted complaint.
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            Dear Ishfaq,

            We acknowledge the receipt of your complaint.

            To help us assist you better, kindly write to us with all details at [protected]@itc.in.

            Regards,
            Team ITC
            Reply
            Dear Ishfaq,

            We acknowledge the receipt of your complaint.

            To help us assist you better, kindly write to us with all details at [protected]@itc.in.

            Regards,
            Team ITC
            Reply
            Dear Ishfaq,

            We acknowledge the receipt of your complaint.

            To help us assist you better, kindly write to us with all details at [protected]@itc.in.

            Regards,
            Team ITC
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              I
              Ishfaq Nazir
              Mar 16, 2023
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              ITC Infotech hasnt paid my shift allowances, and its been 9 months now

              Address: bangalore

              I used to work for ITC infotech and we had a night shift allowance policy.

              i worked in night shift for 21 days and was supposed to be paid 350*21

              i left the job in may 2022 and was told it will be paid with my full and final .
              since then, i have been following up with them and every time they tell me that they are taking approvals, its been 9 months and the money hasnt been paid,
              i have sent them...
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              K
              Kummi739
              Feb 23, 2023
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              Address: 114 vinayakanagar road 3rd main, konena agrahara behind rajeshwari theatre

              Distributor is not supplying cigratte to my shop as i order less quantity. Kindly look into this matter and resolve ASAP.
              ITC customer support has been notified about the posted complaint.
              View replies
              Dear Sir/Madam,

              We acknowledge the receipt of your complaint. To help us serve you better, kindly write to us with all the details at [protected]@itc.in

              Regards,
              ITC CARES TEAM
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                R
                Rajivgambhir
                from New Delhi, Delhi
                Feb 20, 2023
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                Dear Team

                This is with reference to the membership number C11B6557 by the name of Mr. Rajeev Gambhir, he is holding this membership since 2005.

                We are having the complimentary nights Vouchers, which got expired on 31-Jan-2023, though we had booked that for 30-Jan-2023, but due to some urgencies and unavoidable circumstances, he was not able to get this opportunity to stay at your hotel.

                Referring to the above membership and the vouchers, I would like to request you on his behalf, for getting the extension till next month or this month so that we can utilize these vouchers also.

                We have already renewed our membership for this year for which receipt is also attached.

                Thank you in anticipation, looking forward to hear the favaouable response.
                ITC customer support has been notified about the posted complaint.
                View replies
                Dear Rajivgambhir

                We acknowledge the receipt of your complaint.
                To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

                Regards,
                ITC CARES TEAM
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                  S
                  Swati0428
                  from Chandigarh, Chandigarh
                  Feb 8, 2023
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                  Order placed but not delivered order no is in attachment
                  ITC customer support has been notified about the posted complaint.
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                  Dear Swati

                  We acknowledge the receipt of your complaint.
                  To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

                  Regards,
                  ITC CARES TEAM
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                    P
                    Pankajray887
                    from Guwahati, Assam
                    Jan 23, 2023
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                    I have been asked by a fraud on behalf of itc contact no-+[protected] they will provide dealership by contributing 1000000 rupees and 25000 for franchise fees so kindly help me
                    ITC customer support has been notified about the posted complaint.
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                    Dear Sir,

                    We acknowledge the receipt of your email. To help us serve you better, we request you to write towards [protected]@itc.in for further assistance.

                    Regards,
                    ITC CARES TEAM
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                      V
                      vasmandy
                      from Bengaluru, Karnataka
                      Jan 20, 2023
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                      I stayed in ITC Chola hotel from 10-Dec-22 to 16-dec-22 and at the time of my check-in, I gave my business card along with my membership number noted on it. But at the check-out time they not transferred my reward points to my membership id. On the same called customer care and they said the Reception team is looking after this and will get back, but no one came till today. Later spoke to the Duty manager about the same. Though I got a mail from him, till today it was not actioned. Reminder mails are also sent but still no response
                      ITC customer support has been notified about the posted complaint.
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                        P
                        Pollpolio
                        Jan 19, 2023
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                        Address: COL Rajnikant Shrikhande Sainik society Vijay Nagar Deolali nashik

                        I am regular customer of ITC classic regular cigarettes. I am residing at Deolali Nashik . I am a Colonel from Indian Army. For last few days I am getting Classic regular cigarettes which have long sticks inside and on smoking give a pungent smell and have to be reignited again.on reporting the matter to dealership at Nashik road they say they supply what they get..If I want more he can get only 5 month old stock as even nov 22 is not available It is really shocking. Company of such repute is playing with customers of their premium brand. Attitude is utterly irresponsible Action taken should be intimated at the earliest.
                        ITC customer support has been notified about the posted complaint.
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                        Dear Sir/Madam,

                        We acknowledge the receipt of your complaint. To help us serve you better, kindly write to us with all the details at [protected]@itc.in

                        Regards,
                        ITC CARES TEAM
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                          S
                          Samarthh
                          from New Delhi, Delhi
                          Jan 4, 2023
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                          I am a Retailer at Jaipur, Rajasthan. I am a big purchaser of ITC products from Jaipur distributor.
                          But he cheated us, he sent nearby expiry items to our store, and said if they got expired we will replace them. But from last 1 year he is not responding to our calls and messages. I visited his office and he clearly denied to replace my expiry.

                          What should i do now?
                          I will file a complaint now in Consumer Court, but before i request you to clear the matter outside it.

                          Thanks & Regards
                          ITC customer support has been notified about the posted complaint.
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                          Dear Sir,

                          We acknowledge the receipt of your email. To help us serve you better, we request you to write towards [protected]@itc.in for further assistance.

                          Regards,
                          ITC CARES TEAM
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                            S
                            Saravanangrizz
                            from Salem, Tamil Nadu
                            Dec 17, 2022
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                            Website: itccares.in

                            I have recently purchased yippee four in one pack, which have some plastic cardboard inside it to align noodles but it have some chemical smell which was imparted to the noodles. After cooked it contained chemical smell and taste(it makes it worse to eat).
                            It should be considered serious concern about yippee large pack. ITC should change their packing of it.
                            ITC customer support has been notified about the posted complaint.
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                            Dear Saravanangrizz

                            We acknowledge the receipt of your complaint.
                            To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

                            Regards,
                            ITC CARES TEAM
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                              P
                              Prashanthi.Kakarla
                              from Bengaluru, Karnataka
                              Dec 13, 2022
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                              Purchased Aashirvaad multigrain atta 5kg from bigbasket on oct 13 3022. Realised floor has lot of worms on dec 12th before expiry of product (27 dec 2023). My family is eating this for a while. When I called bigbasket, no proper response on action from their end & in fact they are saying only 7 days replacement. Please save our nation from such adultered food. For people who read this, please dont trust the products just by brand like I did. Be cautious to see what is inside. Now I feel guilt for serving such poor quality food for my family for past how many days which I don't know :-( I have photos and videos captured in case if this complaint really goes to next level
                              ITC customer support has been notified about the posted complaint.
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                              Dear Prashanthi

                              We acknowledge the receipt of your complaint.
                              To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

                              Regards,
                              ITC CARES TEAM
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                                S
                                SUNIL CHATHMPATH
                                Dec 12, 2022
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                                Address: SREE RAKSHA RESIDENCY 304 A BLOCK SRINIVASALU LAYOUT AREKERE, BANGALORE

                                I've been consuming Aashirvaad atta for more than ten years. Last week, I bought 5 kg of it because the roti I was making smelled like chlorine and I couldn't eat it.
                                Then we checked the aata powder smell in the pack, which also smelt of chlorine. Request to take necessary action and replace the product.
                                I called the toll-free number, but I am not getting a response from the customer service
                                ITC customer support has been notified about the posted complaint.
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                                Dear Sunil

                                We acknowledge the receipt of your complaint. To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

                                Regards,
                                ITC CARES TEAM
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                                  T
                                  Tinkuchander
                                  from Faridabad, Haryana
                                  Dec 9, 2022
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                                  Address: HDFC BANK RAHEJA MANESAR BRANCH HARYANA
                                  Website: www.hdfc

                                  I have applied for the Personal Loan in HDFC Bank and it is not approved and got declined. I checked with an executive who was my loan consultant saying that you have attached a fake Bank statement in 2017 with the HDFC loan application But currently, I'm having problems with the loan with all the banks because HDFC says you have submitted manipulated Bank statement and your HDFC LOAN DEPARTMENT staff member demand corruption amount ₹30000 for loan PROCESSING . I have denied to pay than after today I am facing lots of issue and your staff member updated the same status in the portal and fraud list. I request to you please clear my case from the hunter. I'm not a fraud and I can prove it. please review it to get it sorted out, it's about my career as I can't apply for the loan if you don't clear it from the fraud list. Requesting to you please please review and clear the case from the hunter list
                                  ITC customer support has been notified about the posted complaint.
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                                    P
                                    Putti raju
                                    Dec 8, 2022
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                                    Address: Sarapaka, Burgampadu

                                    Please refund my ammount
                                    ITC customer support has been notified about the posted complaint.
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                                    Dear Putti Raju,

                                    We acknowledge the receipt of your complaint. To help us serve you better, please call us on[protected] or write to us with all details at [protected]@itc.in.

                                    Regards,
                                    ITC CARES TEAM
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                                      R
                                      Rajesh Parthasarathy
                                      Dec 7, 2022
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                                      Gold Flake Honeydew Smooth

                                      Hi,
                                      The cigarette bud quality is not good at all for the packaging date 07/10/2022
                                      Request the company to either recall it or provide alternative solution for the retailer and wholesalers...
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