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1.4
Updated: Nov 5, 2025
Complaints 611
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100
Unresolved
511
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ITC reviews & complaints page 9

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G
Ghaziabad 201001
from Ghaziabad, Uttar Pradesh
Oct 21, 2021
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Address: GHAZIABAD-201001

Hello.. bought 1kg pack of farmland frozen green peas mfg 09/2021 mfg by nufarmland pvt ltd Gazraula city Amroha state U.P. from grofers.com dated 17th Oct 2021 and when used on 21st Oct 2021 observed foul smell and hard dries beans which does not categories it in fresh frozen green peas else rather can be categorised in hard boiled green peas packet . In this case customer falls in foil purchase of goods as delivered and being cheated with the quality. Its very harsh from ITC marketing quality perspective to throw the breakfast from the table and the product will go in garbage.
Response awaited in mails.
ITC customer support has been notified about the posted complaint.
Oct 21, 2021
Updated by Ghaziabad 201001 Hello.. bought 1kg pack of farmland frozen green peas mfg 09/2021 mfg by nufarmland pvt ltd Gazraula city Amroha state U.P. from grofers.com dated 17th Oct 2021 and when used on 21st Oct 2021 observed foul smell and hard dries beans which does not categories it in fresh frozen green peas else rather can be categorised in hard boiled green peas packet . In this case customer falls in foil purchase of goods as delivered and being cheated with the quality. Its very harsh from ITC marketing quality perspective that the product will go in garbage.
Verified Support
Oct 22, 2021
ITC Customer Care's response Hi,

We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

Regards,
ITC Cares
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    G
    Ganji Maithreyi
    Oct 16, 2021
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    I have purchased Rs.5 bingo chips packet.
    But, there is only half chip in it . i.e., only piece in it.
    ITC customer support has been notified about the posted complaint.
    View replies
    Hi,

    We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

    Regards,
    ITC Cares
    Reply
    Hi,

    We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

    Regards,
    ITC Cares
    Reply
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      R
      [email protected]
      Oct 15, 2021
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      Address: Mumbai

      Hi, I purchased gold flake king size cigarette in mumbai at Locanda wala place, he sold duplicate cigarette
      Please take action
      If you ask photos I send you,
      Which mail I send
      ITC customer support has been notified about the posted complaint.
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        S
        suresh korimella
        Sep 26, 2021
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        Address: GUNTUR , AP -522233

        I bought itc engage spray on the package it has net volume - 150 ml, but inside the bottle has 135 ml, why its happened is there any printing mistake .

        Itc is big company take care about all these things

        thank you
        suresh korimella
        [protected]
        ITC customer support has been notified about the posted complaint.
        Verified Support
        Sep 28, 2021
        ITC Customer Care's response         Hi,

        We'd like to get in touch with you to resolve this for you. We request you to write to consumer.[protected]@itc.in.

        Regards,
        ITC Cares
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          P
          Pallavituffy
          from Goa Velha, Goa
          Sep 23, 2021
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          Address: Madgoan goa

          Hi sir
          I bought player’s cigarettes from local seller in Goa and they are selling it on higher price than MRP on it and saying he is getting higher than MRP from the supplier. I want to complain how come a supplier can sell it on higher price than MRP on it. I am providing you a number on it please take serious action.
          Cr3269jgysau24
          Cr326ezlaxgu24
          ITC customer support has been notified about the posted complaint.
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            A
            Abhi@@
            Sep 19, 2021
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            Fiama Soap white variant is not available in market. When it will be available??
            ITC customer support has been notified about the posted complaint.
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              A
              amitkumargpt
              from RANCHI, Jharkhand
              Sep 18, 2021
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              Address: Kolkata

              Sir I received confirmation letter from ITC from email id i.e [protected]@itc-portals.in which looks like fake. Sir please confirm it. Further, https://itc-portals.in/login.php this link was given to login. Please confirm it whether it is true or fake.
              ITC customer support has been notified about the posted complaint.
              Verified Support
              Sep 19, 2021
              ITC Customer Care's response               Dear Sir,

              Thank you for your email bringing to our attention the website http://itcaashirvaaddistributorship.com.

              We are aware of this issue and have put up a public notice on our portal to alert the general public to this fraud. We have also filed a complaint with the relevant authorities, who are now seized of this matter.

              Hope you and your family are safe in these troubled times.

              Thanks and regards,
              ITC Cares
              Sep 19, 2021
              Updated by amitkumargpt               Sir specific reply to my query is not given. Please authentic the above mention link, whether this is fake
              View replies
              Dear Sir,

              Thank you for your email bringing to our attention the website http://itcaashirvaaddistributorship.com.

              We are aware of this issue and have put up a public notice on our portal to alert the general public to this fraud. We have also filed a complaint with the relevant authorities, who are now seized of this matter.

              Hope you and your family are safe in these troubled times.

              Thanks and regards,
              ITC Cares
              Reply
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                A
                athul k sudhakaran
                from Salem, Tamil Nadu
                Sep 18, 2021
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                Address: Santhosh tea stall, Ariyanoor, salem-kochi highway, salem kochi

                I'm running a tea shop in Ariyanoor, Salem. Our distributor agent (senthil) selling cigarettes for higher price and not proving discount schemes. We (some of shops in Ariyanoor) already complained about this and they took no action against this.
                ITC customer support has been notified about the posted complaint.
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                  K
                  Kedar chapagai
                  Sep 17, 2021
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                  Address: Phuentsholing

                  I have applied through itc webpage and found a man called rahul sharma and he agree to provide me distribution ship for Bhutan and deposited various amounts until it reached 30 laks but after that i found it was fraud, i have trusted him because all the documents and seal looks genuine and written same as itc limited even bank accounts is in name of itc limited.i want early response
                  ITC customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 24, 2021
                  ITC Customer Care's response                   Hi,

                  We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                  Regards,
                  ITC Cares
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                    U
                    Usaidmuqhit
                    Sep 14, 2021
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                    Address: Gurugram, Haryana 122018, BANGALORE THE TECH TONIC BANGALORE, GROUND FLOOR, Sy no 27/1 and 27/2, Devlapura village,Anugondanahalli hobli, Hoskote

                    Gurugram, Haryana 122018,
                    BANGALORE

                    THE TECH TONIC

                    BANGALORE,

                    GROUND FLOOR, Sy no 27/1 and 27/2, Devlapura village, Anugondanahalli hobli, Hoskote taluk, Banglore rural, Bengaluru (Bangalore) Rural, Karnataka, 560067,
                    GST No : 29AALFT2322H1Z3
                    ITC customer support has been notified about the posted complaint.
                    Sep 14, 2021
                    Updated by Usaidmuqhit                     Dear "Itc"team

                    Requesting to Kindly need to return expire date packed yippee noodle MRP 23rs /150units, date of MFG 21/12/2020 and need to replace new stock on current validity date,
                    All my current customer are been suffering from the consuming products.
                    Kindly call on the given below number for further details.
                    Date of purchase[protected]
                    Order Id-140829
                    Malabar cafe
                    Umar[protected]
                    [protected]

                    Sep 14, 2021
                    Updated by Usaidmuqhit                     I am not getting the return on expiry
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                      M
                      mkum90
                      from Gurgaon, Haryana
                      Sep 8, 2021
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                      Address: virginia house, 37, j.l. nehru road kolkata - 700071, india
                      Website: itc-portal.in/index.php

                      Applied on ITC website, showing interest in their Distributorship. After some days got a call from Mob: [protected] to share the details and lucrative offer. They shared a mail with all the details along with ITC product list and distributorship application form.
                      As i filled the form, immediately after a day, he send me the approval letter and asking for security deposit of 25000 rs in ITC bank account in UCO bank Kolkata branch.
                      He is in hurry to get the deposit, this brings doubt in my mind and decided to investigate.
                      Sharing details so that other will save their hard earned money.
                      ITC customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                      Regards,
                      ITC Cares
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                        H
                        hunny lekhi
                        Sep 6, 2021
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                        Address: G-37 shiv kartik enclave vesu

                        Saleman was not coming in shop
                        ITC customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                        Regards,
                        ITC Cares
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                          S
                          Sweety1998
                          Sep 4, 2021
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                          Address: B natural company

                          I purchased b natural guava juice from d mart and its mfg date is 11/07/2021 with batch no B1GF110721 . I ll attach photos and video which is proof that b natural company's products are not safe for our health . People drink juice for health benefits but when these big companies play with health of people this is very disappointing . Juice contains some black substance and some skin like substance . It scared us because children and families drink these type of juice then it poses a health hazard . Please look into matter and take necessary action or else we have to file a complain in customer care and with food authority of India
                          ITC customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 09, 2021
                          ITC Customer Care's response                           Hi,

                          We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                          Regards,
                          ITC Cares
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                            H
                            Hemant@796
                            from Kolkata, West Bengal
                            Sep 3, 2021
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                            I am a distributor of itc limited and I surrender my distributorship one month ago but my security deposit money not refunded please help me to refund my money
                            Hemant Agarwal ([protected]@gmail.com)
                            [protected]
                            Siliguri, 734005
                            ITC customer support has been notified about the posted complaint.
                            View replies
                            Hi,

                            We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                            Regards,
                            ITC Cares
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                              S
                              Sharmayashu
                              Sep 1, 2021
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                              Expiry Good to sold

                              Address: Saharanpur Uttar pradesh

                              I m a small shopkeeper, , , My shope name is Pandit Provision Store, , I baught chips and many more goods from ITC LIMITED to sold to customer but the distrubutor has given to expiry good and when I return the items he has not picked the call...
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                              N
                              Nenish
                              Sep 1, 2021
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                              Address: Chennai

                              I bought ashirwaad atta from a near by shop and found sand like paticles mixed in it
                              It cannot be seen by naked eye but while eating chapppti the stone like paticle comes in chewing
                              ITC customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                              Regards,
                              ITC Cares
                              Reply
                              Hi,

                              We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                              Regards,
                              ITC Cares
                              Reply
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                                A
                                AkankshaChawla
                                Aug 26, 2021
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                                I purchased the Dermafique hydra tonique Gel fluid bottle from the market and i got only half a bottle, the rest of the bottom half bottle os vaccummed. Please look into this and resolve as soon as possible. Batch Number : B007 GA
                                ITC customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 27, 2021
                                ITC Customer Care's response                                 Hi,

                                We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to consumer.[protected]@itc.in.

                                Regards,
                                ITC Cares
                                Verified Support
                                Aug 27, 2021
                                ITC Customer Care's response                                 Hi,

                                We have received your complaint sample and forwarded the same to the concerned team. Please take note of your reference number CC/4482/Aug/2021.

                                Regards,
                                ITC Cares
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                                  D
                                  Debarshi saha
                                  Aug 23, 2021
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                                  Mfd on -08/07/21
                                  No-c4208TF8UEPT35
                                  THE CIG PACKAGE CONTAINS 2 DEFECTIVE CIGARETTE.Not able to smoke
                                  ITC customer support has been notified about the posted complaint.
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                                    P
                                    Pujasharma6788880099876
                                    Aug 19, 2021
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                                    Address: Odisha,jharsuguda

                                    In the pakage of 5 rs tedhe medhe it is the third time i saw lots of small particales of stone. Today on the packe[protected] i found lots of small particles of stone.. It is totally harmful.
                                    ITC customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                                    Regards,
                                    ITC Cares
                                    Reply
                                    Hi,

                                    We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                                    Regards,
                                    ITC Cares
                                    Reply
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                                      M
                                      Mohamed Arif K
                                      Aug 18, 2021
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                                      Dear sir,

                                      It is very shocking and strange on your part that the latest consignment of the sunfeast Mom's Magic biscuits received from you is of the worst quality. That I founded hair on the biscuit. Is this how low quality your product !?? If I haven't noticed what will happen, it makes lots of health issues, cause abdominal pain and other symptoms.

                                      It looks that your workers are quite ignorant in making and packing the best quality. I haven't founded any hygiene in your product.
                                      I need to file against this
                                      ITC customer support has been notified about the posted complaint.
                                      Aug 18, 2021
                                      Updated by Mohamed Arif K                                       Dear sir,

                                      It is very shocking and strange on your part that the latest consignment of the sunfeast Mom's Magic biscuits received from you is of the worst quality. That I founded hair on the biscuit. Is this how low quality your product !?? If I haven't noticed what will happen, it makes lots of health issues, cause abdominal pain and other symptoms.

                                      It looks that your workers are quite ignorant in making and packing the best quality. I haven't founded any hygiene in your product.
                                      Verified Support
                                      Aug 19, 2021
                                      ITC Customer Care's response                                       Hi,

                                      We'd like to get in touch with you to resolve this for you. We request you to reach us on[protected] or write to [protected]@itc.in.

                                      Regards,
                                      ITC Cares
                                      Helpful
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