ITC — complaint against kharagpur dealer surajbhan rameshwarlal

Address:

FATAK BAZAR, MALANCHA ROAD, KHARAGPUR 721301 WEST BENGAL

The dealer told us that there is scheme of 1kg turmeric powder free in 15kg of items, 5kg tumeric, 5 kg coriander powder & 5kg cumin powder, we ordered the same, however only 5kg coriander and cumin was provided and turmeric was not provided. We thought that it will be provided in the coming days, but, it was never done. Now, when we enquired they say, that you should give a fresh 15kg order to avail the free items. This simply means that the dealer was taking orders without any appropriate stocks and fooling the customers giving them invites for freebies. Due, to this we didnt order to any other company.in future we will not purchase any itc items. Even after opening of lockdown, the dealer does not have appropriate stocks of biscuits or any other products. When we told them that this is cheating and we shall complain, they say that you can go to any level, this is company's policy. This means that company is fooling small dealers by running fake schemes. Please take strict action and provide us the 1kg free turmeric at the earliest, otherwise, we will send complaint letters to all the registered office address of the company against this cheating sales policy.