ITC Complaints & Reviews

Address: Hyderabad, Andhra Pradesh, 502319

I had recently purchased Aashirwaad wheat flour from big bazar. It was an unopened pack of 2kg and as soon as I opened I could see cockroaches crawling all over, not just one and there were many cockroaches crawling. This is not the first time, a few months priorly also I found some cockroaches in the pack of 5 kg atta. Very disappointing to know that they manufacture such disgusting things being such a big brand.

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ITC customer support has been notified about the posted complaint.

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Dec 16, 2019

ITC Customer Care's response Hi Shree, we'd like to get in touch with you. Please private message us your contact number and your email ID for us to take this forward.

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Rengaraj Kpm

Feb 4, 2020

Your company used wastage my village totally waste and bacteria side effect the people very very e damaging in people in your company wastage

aashirvaad whole wheat atta - Comment #3640909 - Image #0

aashirvaad whole wheat atta - Comment #3640909 - Image #1

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Address: 122/440, 208005

Hmari shop kali mathiya me 30 salo se chl rhi hai aur yha ka sales person hmari shop pr cigarettes ki supply ni kr rha hai aur jb hm unse milte h to vo khte hai k shop pr he aao 10 bje vi se lelo agr shop pr he mujhe lena ho to aap SO ki facilities kyu dikhate ho pls meri display 200 se bhdaiy aur provide new sales person with new display amounts..

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ITC customer support has been notified about the posted complaint.

Dec 04, 2019

Updated by satansh ashu pandey mari shop kali mathiya me 30 salo se chl rhi hai aur yha ka sales person hmari shop pr cigarettes ki supply ni kr rha hai aur jb hm unse milte h to vo khte hai k shop pr he aao 10 bje vi se lelo agr shop pr he mujhe lena ho to aap SO ki facilities kyu dikhate ho pls meri display 200 se bhdaiy aur provide new sales person with new display amounts.

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S

Santosh Bankar.

from Gevrai, Maharashtra

Jan 3, 2020

R/sir/Madam
Your Sales Officer Not Visit Our Super Market .Our Super Market
Name is Vitthal Bazzar At post Tembhurni Dist. Solapur (Maharastra).
our Super Market is a Co-operative Sector Reg.sosayati.
Pls Send Your Sales person in my shop

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E

[email protected]

Feb 12, 2020

Cigarette smoking is a cause of cancer .
But Over rate, Black is a cancer of Economy field.
In Jalpaiguri-735101 All ITC cigarette sold in Black like 1 pack Flake Rs- 60 and siliguri 734001 also same situation. Sent vigilance for market verifie other wise GPI capture your place easily :)

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Address: 700078

Please look at the attached photographs of bingo 60gram potato chips packets. On opening the two very same pockets, one had less than 25 grams of chips where as the other had stated 60 grams of chips.

It surely is not a problem or discrepancy of amazon, the vendor who sold and delivered these packs. But it is a malpractice or a discrepancy from the manufacturer which is itc.

I would request you to take this up with itc foods and inform them of the malpractice or discrepancy which reflects poor quality check and control at itc’s end. This is quite a common type of complaint

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ITC customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

ITC Customer Care's response Hi, we understand that you are unhappy with the product. We'd like to talk to you. Please call us at[protected] or email us at [protected]@itc.in.

Verified Support

Dec 02, 2019

ITC Customer Care's response Dear Sir/Madam,

We acknowledge receipt of your email regarding our Bingo Chips. To help us serve you better, kindly provide us with the following details:

· Complete Postal Address with Pin Code
· Contact Number

Kindly use the above quoted Ref No. 104774. For any future correspondence on the subject to facilitate quicker resolution.

Please write an email at [protected]@itc.in.

Thanks and Regards
ITC Cares

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As i am a smoker of king regular cigars i find different prices per pack of 10 cigars in different places in kodagu and mangalore. On 4 nov i bought 1 pack at ujire near dharmasthala for 170 rs. When i asked why he take 20 rs extra the shopkeeper told me that wholeseller doesn't give for wholesale price and he is taking 160 rs per pack. Otherwise no stock. Why should we give more when there is mrp on the pack?. Please enquire.

ITC customer support has been notified about the posted complaint.

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Batchu Satyanarayana

from Siddipet, Telangana

Nov 21, 2019

I am distributor for ITC Ltd. at Bhadrachalam. Majority of Managers at PSPD Sarapaka Unit are giving Fake Bills for reimbursement. Already I had given complaint regarding this issue to HR Dept Rammurthy Garu of PSPD & also sent to Calcutta. There is no response given to us. Kindly pursue our problem.

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A

Aziz1986

from Anandnagar, Uttar Pradesh

Nov 27, 2019

I bought Aashirvaad AATA on Friday evening my nearest departmental stores at Ashapur Varanasi, but AATA's quality is not good & flour has insects.Please assist me how to manage.
Kindly solve the issues.

Warms,
Aziz

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Kamal Hitesh

from Abohar, Punjab

Dec 16, 2019

I'm belong to Ludhiana, Punjab location
Your company employer Rohit Sharma AE of PCP in Ludhiana location is not provided very well service in Ludhiana his talking way is too harassment way .
Pls change or (transfer) your employer in this location if you want your business is good in our city.
Thank you.

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R

Raghu Veera

from Bengaluru, Karnataka

Dec 17, 2019

Hello, sir i am having an supermarket in chennai region. i am regularly facing an irregular supplies. my monthly turn over for itc products around 3.50Lakhs.
please take neccessary actions as soon as possible.

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Hi

I have received calls from your office executives regarding confirmation of my address for delivery of Aashirvaad Aata 5 kg, as I am one of the selected winners in that contest, but till now there has been no response for that.

I therefore request you to kindly check with this and do the needful at the earliest.

Best Regards

G Vishwanath

ITC customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

ITC Customer Care's response Hi Vishwanath, we're sorry to know that. We request you to email us at [protected]@itc.in or call us at[protected] so that we can assist you further.

Verified Support

Oct 29, 2019

ITC Customer Care's response Dear Consumer,

Free Aashirvaad Atta for the month of October & Coupon Booklet both will reach you before the 31st October'19 if you have shared the address and contact details correctly. Since it is a pan India contest the delivery is taking a little longer than expected. Appreciate your patience.

Regards

Team Aashirvaad

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Q

Qaish Ahmad

from Mumbai, Maharashtra

Nov 27, 2019

I bought classic mild cigarette from my locality and I found flavour and smell like mosquito repellant liquid (mortein etc) in the cigarette. I complained buy the shopkeeper said it comes as it is from the company. Kindly check with your distributor. My location is as below:

Location: Mango, Jamshedpur, pin:832110, India

Thank you.

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Address: Annai Mobiles, Easwaran main road, karapakkam,Chennai, Chennai, Tamil Nadu, 600097

A shop named annai mobiles in karapakkam at chennai-600097 is charging refrigerated itc products for a higher price than the maximum retail price. That is a 200 ml mountain dew pet bottle is sold for rs.20 when it's maximum retail price is rs.18 only. Please take the necessary action on this as it is highly offensive to sell a product more than its maximum retail price.

ITC customer support has been notified about the posted complaint.

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sanyamrastogi999

from Gurgaon, Haryana

Oct 17, 2019

I purchased aashirvaad flour, in August. After cooking for 20 months, i found little insects.

I complaint to ITC call center. They acknowledge it and gave me a complaint number. They said that they would examine and replace it.

Its been a long time since, this is not looked upon.

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[email protected]

from Mumbai, Maharashtra

Oct 30, 2019

Sir I win the gold contest of your company your company said redeemed in Kalyan jewellers but that jewellers shop have sent you mail regarding this Matter your company didn't give any response yet to Kalyan jewellers. This is my Gmail response me back.[protected]@gmail.com

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PepsiCo India Customer Care

from Bengaluru, Karnataka

Nov 6, 2019

Hi Jonathen30, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.

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M

Marchiea

from Mumbai, Maharashtra

Nov 21, 2019

Bingo Chilli sprinkled chips is one of my favourite which I often like to have but What I've always Faced is, Inside the packet it has many Burnt pieces which is quite annoying. Everytime I eat, I always find Burnt pieces not only in this chips but every other chips Made by BINGO .
Please look into the quality of it, Thank you .

mountain dew 200ml bottle charged more than maximum retail price. - Comment #3590625 - Image #0

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P

Pravesh Parihar

from Raipur, Chhattisgarh

Dec 4, 2019

I am very disappointed with your product because i was purchased your itc product yippee noodless it was in mold
I really upset
Please solve my problem otherwise i will case in consumer forum agaisnt you

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ITC Customer Care's response, Dec 5, 2019

Verified Support

Hi Pravesh, we're concerned and would like to address it on priority. Please reach out to us at 1800425444444 or drop us an email at [email protected] so that we can discuss on this.

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Address: India , Delhi , Pitampura , Neta ji Subhash Palace, Pan Pasand., New Delhi, Delhi

To,
The manager itc company

Dear sir,
I am shiv kumar from pan pasand neta ji subhash place pitampura delhi - 110034, my shop is around 10 - 15 year old but i have not received display from 5 months (Royal club display) april 2017, may 2017, june 2017, february 2018, march 2018. Our distributer name om sai traders.
So please help for display for my shop pan pasand.

Thanks and regard
Shiv kumar
Pan pasand
[protected]

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Address: B-126 ,Golden City, 335512

Sir so many time i complained regarding my product bingo achar masti in which very bed smell appear and product is not usable for human being.
But i think company have no any solution and coustomer is not valuable for company. No any excautive contact to me from last one month.
When i contact to sales person than he say no any approval provide by company
Please provide my best solution otherwise i goes in consumer court for further action.
Contact no. [protected], [protected]

ITC customer support has been notified about the posted complaint.

Oct 09, 2019

Updated by DrAnand Kumar Bansal After one month no any solution provided by company

Verified Support

Oct 10, 2019

ITC Customer Care's response Dear Sir,

We acknowledge receipt of your complaint and would like to inform you that we are trying to get in touch with you on the given number but there was no response. Would request you to help us with your convenient time and also write us back at [protected]@itc.in

Regards
ITC Cares

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[email protected]

from Mumbai, Maharashtra

Oct 30, 2019

Sir I win the gold contest of your company your company said redeemed in Kalyan jewellers but that jewellers shop have sent you mail regarding this Matter your company didn't give any response yet to Kalyan jewellers. This is my Gmail response me back.[protected]@gmail.com

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Address: 33551

Bingo achar masti product at open time unusable and very bed smell apear. When contact to company. They have no any solution provided. So many time we are are mail at itccare. But no any solution and no any information provided. One executive mr kapil say to me company head say we are unable to approval your product
So provid solutions inform me
Dr. Anand kumar bansal
Govt. Medixal officer
[protected]

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I brought bingo chips tomato flavour rs 5 packet. The pack was empty, actually i brought multiple pack so am not notice pack while am purchasing later later only i realised that pack was empty. So, i check the pack throughly whether someone ate the pack or not, after that i confirmed and realised that default pack itself empty. This pack is counterfeit product because pack not in open condition. Please don’t cheat the consumer anymore, my money is totally weste. Every money have some value don’t loot for hard earned money for your profit. I don’t don’t where to initiate about the problem. Thanking you. I include empty pack kindly check it out.

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ITC customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2019

ITC Customer Care's response Hi Mani, we understand that you are unhappy with our product. We'd like to talk to you. Please reach out to us at[protected] or you can email us at [protected]@itc.in.

Oct 16, 2019

Updated by Mani Dhamu Still am not get any response regard my complaint

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Address: Hyderabad, Andhra Pradesh, 500018

Distributor will sell the cigarette packets every day for us. Two days we got empty cigerette packet with neatly packed. Nearly we got loss of rs.10000.
We have asked distributor, he is telling that not responsible for that. But we have doubt he is only doing that for money. Or from company only getting empty cigerette packets

We have store in borabanda, hyderabad

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Address: H3/136 1st floor, Opp. NPL apartments, Block H3, New Delhi, Delhi, 110018

Dear itc customer care, as per previous complaint i have received again savlon herbal sensitive (750 ml) refill pack which is not giving good results, again problem of skin is persistent. Even family members are annoyed because of this product.
Requesting you to plz provide savlon deep clean variant (750 ml refill).

Rgds, tarun arora
Mobile : [protected]

ITC customer support has been notified about the posted complaint.

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mykathalu 99

from Mysore, Karnataka

Sep 17, 2019

SIR, I use to smoke king lite for years..From past few I have been experiencing 2nd grade tobacco and even change in smell of king lite cigarette.I have stopped smoking since every where the supply duplicate cigarette..Please consider this complaint seriously and act accordingly or else your company will lose genuine customer ..
Thanking you

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Dear sir,

The vivel soap and the cover batch no. B08bl1d 100gm date of manufacture 06/19 has a strong smell of tobacco. Kindly check. This was noticed in earlier batches also. But i did not register a complaint since i thought you would correct it. May you should have some customer audit. It will be good if you analyse the cover and soap for tobacco traces.

ITC customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2019

ITC Customer Care's response Dear Sir/Madam,

We acknowledge receipt of your mail and would request you to drop an email to Consumer.[protected]@itc.in

Thanks and Regards
ITC Cares

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Rohan Charles

from Mumbai, Maharashtra

Sep 19, 2019

We are a Super Market located in Bangalore-78. The Distributor for ITC product is inefficient in supplying the Products.Even your Representative is proven to be incapable of giving us a constant Supply.The terms agreed has not been fulfilled consistently and been a problem as we were doing a good business in Atta.Hope this will get a response.

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Dear team;

I just checked in to the hotel ; however i was not happy with the staff.
They were wanting to know why i needed 2 keys for the room.
No hotel in the my experience so far including marriot ; leela and starwood group of hotels and many more have never asked me why i need 2 room keys.
Your staff does not need to know why i need 2 keys and if somebody is staying with me. This is the most unethical mode of treatment. This would probably be the last time i would ever stay in this this hotel and i have already told my booking agency for my company - vmware software to take some action against this. Hope somebody knows how to treat a customer.

Regards
Swarnim
[protected]

Sep 13, 2019

Complaint marked as Resolved

The issue has been resolved - Do not take it up with the company . They called and Apologised for their mistake and mentioned that it was not the right thing to do Kindly close the case .

ITC customer support has been notified about the posted complaint.

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Address: Ritechoice Harinivas Apartments, 10, Ist Street, Subramania Nagar, Kodambakkam, Chennai, Chennai, Tamil Nadu, 600024

I am a wills class cigarette smoker for the past 15 years. I would like to lodge the following consumer complaint.
1. I have purchased a packer of wills classic milds cigarette (20s pack) today morning[protected].
2. I was shocked to see that all the cigarettes in the 20's pack were only 90% filled with tobacco showing deficiency in supply.
3. As a long term loyal customer, i feel that i am cheated by itc for the money...

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Address: H3/136 vikaspuri new delhi 110818, New Delhi, Delhi, 110018

Purchased savlon 750ml liquid soap handwash assuming as it was good as we are using from past 4 years, but this time it was really disappointing. That gives us harsh results need to consult doctor for skin issues
Take it as high priority complaint and provide solution for same.
Address:H3/136 vikaspuri new delhi
Pin-110018
Customer name :Tarun Arora
Mobile no:[protected]

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I got air fryer as second prize in aashirvaad koora karam contest. Yesterday i received the air fryer through courier. But it was damazed at4 places.. Really i was depressed. I have the photos and opening video. Iam sending the photos. I also told to the courier company which is in patna. They said we will find where it was happened. Plz respond to my complaint.

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Sep 4, 2019

Complaint marked as Resolved

I participated in Aashirvaad koora karam contest and won Air fryer as second prize.Iam living in vijayawada.Saturday(31-08-19) I received a phone call that you receive the airfryer from the courier office in vijayawada.sunday(01-0819) and monday(02-09-19, vinayakachaviti), the courier office was closed.yesterday(03-09-19) we went there and received the parcel.While we opening the parcel we noticed that the air fryer was highlydamaged at 4 places.we informed to the sender in patna also, and also sent the photos to sender.

ITC customer support has been notified about the posted complaint.

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Address: Shop no C-4/6 near hanuman mandir, sultan puri thana road, sultan puri, delhi 110086, New Delhi, Delhi, 110086

Respected sir
I am shopkeeper who sell your products itc brand cigarettes. I have a complaint about the fact that i am not receiving a cigarette display money from 1 july 2017 to 31 august 2019. I am also complain to assistant manager juber ahmed. But he has been not take any action against goyal agencie. He can't help me. My itc display agency name is goyal agencie (Northwest delhi). So after that i am complain to you directly. I am hoping to be you will short out my problem hurry.
Thank you

Shopkeeper
Papu pan
C-4/6 near hanuman mandir
Northwest delhi
Delhi 110086

ITC customer support has been notified about the posted complaint.

Sep 01, 2019

Updated by Pappu pan No response

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Address: Old gt karnal road near winE shop and sai baba mandir alipur, New Delhi, Delhi, 110036

In my area distributor is dubey ji and when i order for bingo chips and snacks he give me product but he is giving me suply regular and he is not attending my call also. And he is not giving me supply at the confirm visit or time and he is not working good quality so please inform him and say that please give me supply regular for bingo acharu tomato madness and anything any snacks product.

ITC customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2019

ITC Customer Care's response Hi, we understand that you are unhappy with your distributor. Please E-mail us your contact number so that we can quickly get in touch with you. Our E-mail ID is [protected]@itc.in.

Thanks,
ITC Cares
[protected]

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Address: KSRTC bus stand platform 1, majestic, Bangalore, Karnataka, 560028

I found that retail shops in ksrtc bangalore are editing the price of dark fantacy biscuits and cheating the customers.

The actual price is 30 and they edit the 0 as 8 and sell for 40 rupees.

Whereas the shop next to this is selling at the actual price.

There are not scared of being complained as well.

Please look into this.

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ITC customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2019

ITC Customer Care's response Dear Mr. Anvekar,

We acknowledge receipt of your email regarding our Sunfeast Products. To help us serve you better, kindly provide us with the following details and would be happy to assist you further:

• Complete Postal Address with Pincode
• Contact Number

Kindly use the above quoted Ticket Id: for any future correspondence on the subject to facilitate quicker resolution.

Please drop an email to [protected]@itc.in

Warm Regards
Buela
ITC CARES TEAM

ITC Complaints & Reviews

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ITC reviews & complaints page 19

aashirvaad whole wheat atta

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sales person is not visited shop

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near empty packet / less quantity of bingo potato chips 60g

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itc gold flake king regular

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aashirvaad aata contest

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mountain dew 200ml bottle charged more than maximum retail price.

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itc advertising display for my shop (pan pasand)

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for replacement

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bingo sunfeast

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bingo empty potato chips packet (counterfeit product)

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blank cigarette packs are selling

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savlon herbal sensitive 750ml refill

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vivel soap

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itc welcomhotel chennai

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wills classic milds - consumer complaint - cigarette with 90% filing

savlon poor product harsh results on hands

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received damaged gift

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. i have a complaint about the fact that i am not receiving a cigarette display money from 1 july 2017 to 31 august 2019

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bingo

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ksrtc bangalore shops editing the price of biscuit

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