[Resolved] Ixigo — flight booking error

[Resolved] Ixigo — flight booking error - no refund received

A ashima23

An extremely faulty flight booking system, causing several transaction failures and long time for refunding the amount. Highly disappointed by the website ‘ixigo’!!! I had booked a flight from london to delhi on ixigo on 18th feb 2018 (Qatar airlines) - however, an error occurred in the booking and the transaction was done. I have not yet received the refund. I tried re booking the same flight through another bank account and this happened again - resulting in a loss of about ₹80000. This should be treated as a case of fraud and needs escalation asap!! +1 photos Was this information helpful? No (0) Yes (0)
Mar 24, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Feb 13, 2018 sitaram Rajak's response Pls. Generate my e -tickets Verified Support Feb 21, 2018 Ixigo Customer Care's response Hi Ashima, Greetings from ixigo We'd like to inform you that your booking under Trip Id reflects as failed & hence, ticket could not be issued by your service provider Sastiticket. However, please be assured that your amount is completely safe & has been already refunded. It will reflect in your account in 3-7 working days depending on your bank. Our team has also replied to your e-mail with all the details. For any assistance, you can call on[protected]. Thanks for your cooperation! Regards, Team ixigo Feb 25, 2018 Updated by ashima23 Ixigo Team, The amount is still not refunded- its been 7 days!! Mar 01, 2018 Updated by ashima23 This is utterly disappointing on behalf of the entire team of Ixigo, I have still not recieved the refund and it has been more that 10 days. I was told to wait till thursday and it is thursday evening in London. I do not want anymore ETA, I want the refund asap, else I will have to escalate this further.
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Comments

sitaram Rajak

from Morjim, Goa

Dear sir/madam.

I have booked one ticket from ranchi to mumbai dated 27 mar 17. payment had debited from bank but e-ticket is still not generated.

But provide me tickets ASAP.

Thanks Regards.

Sitaram Rajak
[protected]

merchant mehboob

from Bengaluru, Karnataka

I have book ticket 2nd Feb 18 looking was can't go thru kochi to Bangalore anoint was 650 it is over 10 days and haven't focused my rifund

ashima23

Ixigo team,

It has been 7 days and the amount has not been received!