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Ixigo Complaints & Reviews

3.4
Updated: Nov 15, 2025
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Ixigo reviews & complaints page 102

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S
Sushil Nagyan
from Haldwani, Uttarakhand
Feb 3, 2019
Resolved
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Resolved

Your message fwd
Hi sushil

Your guwahati - rangapara north train booking could not be confirmed. Refund of rs.140.49 has been initiated. It should reflect in your account within 5 days depending on your bank procedure.

Booking id: ixitr[protected]
Train name: donyi polo exp
Date of journey:[protected]
But refund amount not yet credited in my a/c till date
Mar 7, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Feb 03, 2019
Updated by Sushil Nagyan
Sorry for complain i checked my account statement and found that rs 140.49 credited on 17 Jan 2019 as message not received .Thanks
Verified Support
Feb 04, 2019
Ixigo Customer Care's response
Hi Sushil,

We're glad to know your refund has been credited :)

Keep using ixigo
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    S
    Suvam roy
    from Guwahati, Assam
    Feb 2, 2019
    Resolved
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    Resolved

    Address: Cachar, Assam

    I have booked a train ticket from ixigo app. From puri to sealdah on 23.01.19. Unfortunately ticket didnot confirm but my a/c. Is debited by rs. 5434.79. I have filled a complain regarding the above mention ticket in the ixigo customer care & also enquery in my bank through which it has been debited by rs. 5434.79 as well. 11 days gone but still i didn't get the refund. I here by request you kindly refund back the above mentioned amount otherwise i have to take severe action regarding the following website.

    Booking id : isitr[protected]
    Train name : duronto express
    Date of journey : 23.02.2019
    Reference no. :[protected]
    +1 photos
    Mar 9, 2019
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Feb 04, 2019
    Ixigo Customer Care's response
    Hi Suvam,

    Greetings from ixigo

    As per your discussion with our team, refund has been successfully credited to your account.

    For any further queries, please reach out to us at [protected]@ixigo.com

    Regards,
    Team ixigo
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      A
      Abhinav_302
      from Gurgaon, Haryana
      Jan 31, 2019
      Resolved
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      Resolved

      Address: 243001

      I just booked one ticket from bareilly to delhi for 2S seat type...using IXIGO app and when i completed the transaction through UPI then the payment page redirected to IXIGO app ...but unfortunately app is directed to home page AND PAYMENT WAS DONE BUT BOOKING WAS NOT!!!
      IT WQAS SHOWNG IN TRANSACTION HISTORY THAT BOOKING PENDING BUT NO WAY TO COMPLETE PENDING BOOKING...WHEN WILL I GET MY REFUND???
      +1 photos
      Mar 9, 2019
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      Feb 04, 2019
      Ixigo Customer Care's response
      Hi Abhinav,

      Greetings from ixigo

      We tried reaching you on 73XXXXXX54 but could not connect. Please be informed that your refund is successfully processed and will reflect in your account within 5 days depending on the bank. We seek your patience meanwhile.

      Thanks for your cooperation!

      Regards,
      Team ixigo
      I am trying to book train ticket two times but i cant book successfully but my money was in transation pending i need my money refund please help me fast as it is posible.my total money was 1202 rupess was in under prosses please help me on that issue...thank you.
      Kartikey dubey
      [protected]

      payment successful but showing status as booking pending - Comment #3341384 - Image #0
      Ixigo Customer Care's response, Feb 4, 2019
      Verified Support
      Hi Kartik,

      Greetings from ixigo

      We believe someone from our team reached out to assist you. As discussed, refund is already processed to your bank and complete details have been shared over email.

      For any further assistance, please feel free to reach out at [email protected]

      Regards,
      Team ixigo
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        N
        Naveena Navii
        from Bengaluru, Karnataka
        Jan 30, 2019
        Resolved
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        Resolved

        Dear sir/ mam
        I request to solve my problem
        Details:
        Date of 30th jan 2019
        My two order id for bus booking is
        Ixibs[protected] &
        Ixibs[protected]
        Transaction of amount of RS 620/- was deducted from my bank account but booking was failed and still the amount of booking is not refund in my bank account please refund in my account. I wish that my problem is resolved as soon as possible. Thank you
        +1 photos
        Mar 9, 2019
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        Feb 01, 2019
        Ixigo Customer Care's response
        Hi Naveena,

        Greetings from ixigo!

        Please note the refund against failed Bus booking has been initiated towards your Paypal account and shall be reflecting in 2-3 working days.

        For any other assistance please write to us at [protected]@ixigo.com.

        Regards,
        Team ixigo.
        My deducted money not refunded
        C.p. Pandey, today 8.35 pm I am book aticket but it's status is pending yet. ID is IXITR[protected] .please resolve and refund my cash in my account. It's done today[protected]. Station between Varanasi to Gorakhpur junction.
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          M
          modinoor
          from Tiruchirappalli, Tamil Nadu
          Jan 30, 2019
          Resolved
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          Resolved

          Address: Cuddalore, Tamil Nadu, 607105

          Pnr: [protected]
          Booking id: ixitr[protected]
          Train name: tiruchendur exp
          Date of journey:[protected]

          Dear sir
          Ticket booking amount not refund
          But amount transaction message came to mail
          So attached this file please refer and
          My credit amount credit my bank account
          So have mentally distribed please request to my amount refundable
          I result to your favourable answer
          Thanking you
          +2 photos
          Mar 3, 2019
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          Jan 31, 2019
          Ixigo Customer Care's response
          Hi,

          Greetings from ixigo!

          Please be informed refund against the shared PNR is already been processed. We have sent the details to your email as well.

          Please check with your bank concern for the same.

          For further assistance please write to us at [protected]@ixigo.com.

          Regards,
          Team ixigo.
          My travel plan had to be cancelled due to Ixigo and Paulo team.

          Very very poor service. Customer care person puts call on hold and forget for 45 mins. Once called back, he had left for the day !!!
          Refund my money

          refund the ticket amount - Comment #3338724 - Image #0
          Refund my money

          refund the ticket amount - Comment #3338725 - Image #0
          Hi Team
          I was trying to book a train ticket on 17th January 2019 through ixigo app but ticket not booked and amount(Rs.1, 063.55) is debited from my account.
          Still amount not refunded in my account, Kindly see the transaction id details in the attachment, Please do the needful
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            R
            Rahul Madhariya
            from Bengaluru, Karnataka
            Jan 28, 2019
            Resolved
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            Resolved

            Address: 560097

            I booked my tickets with order id : ixitr[protected] and ixitr[protected] and ixitr[protected] all the tickets are ordered by ixigo and i cancelled all my tickets before 13th jan, 2019 only still i didn't get any of my refund amount.
            As per your policies refund should be back within 5-7 days but it's too late now.
            Please do the needful asap...
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            Mar 2, 2019
            Complaint marked as Resolved 
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            Jan 29, 2019
            Ixigo Customer Care's response
            Hi Rahul,

            Greetings from ixigo!

            We wish to inform you that the refund against the shared ids already been processed from our end. We have shared all the refund details over e-mail: [protected]@gmail.com. Request you to please check your inbox once.

            For further assistance please write to us at [protected]@ixigo.com.

            Regards,
            Team ixigo.
            Give me my money back
            amount of Rs 153 was debited from account and didnt get my train ticket
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              A
              Arun Gsir
              from Tirunelveli, Tamil Nadu
              Jan 27, 2019
              Resolved
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              Resolved

              Address: Chennai, Tamil Nadu

              I have booked my ticket to coimbatore from chennai on date of 4/2/2019 and amount of 330 was debited from my account. But later the ticket booking was spending was cancelled. It later stated that refund will be provided within 5 days of booking but i have not received any refund or further notification from the ixigo customer care. So kindly look into my refund processas soon as possible.
              +1 photos
              Feb 28, 2019
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Verified Support
              Jan 28, 2019
              Ixigo Customer Care's response
              Hi Arun,

              Greetings from ixigo!

              Please note refund against the shared id is already been processed from our end. We have sent you the refund details to [protected]@gmail.com. Please check your mail inbox.

              For any other assistance please write to us at [protected]@ixigo.com.

              Regards,
              Team ixigo.
              Since i have not put password, it is still showing pending.will it will be refunded or not?

              refund is not processed - Comment #3336211 - Image #0
              My train ticket booking is failed but my refund is still not initiated in my account
              Afzal iqubal's reply, Jan 24, 2019
              Payment was siccesful but train ticket not booked where is my money
              My pnr no is [protected] has cancelled but amount not credit in my account
              Plz refund my money because ticket is not book but money is dedicated my bank account plz refund my money

              refund is not processed - Comment #3340446 - Image #0
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                T
                Tinkle Bezbaruah
                from Delhi, Delhi
                Jan 26, 2019
                Resolved
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                Resolved

                Hi team

                I was trying to book a train ticket on 17th january 2019 through ixigo app but ticket not booked and amount (Rs.1, 063.55) is debited from my account.
                Still amount not refunded in my account, kindly see the transaction id and account details which is given below:
                Payment id: 1j2xbo80wynqcz19w4
                Trip id: ixitr[protected]
                Account number-[protected]
                Account holder's name - tinkle bezbaruah
                Ifsc code-yes0000016

                Please do the needful
                Feb 26, 2019
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Verified Support
                Jan 26, 2019
                Ixigo Customer Care's response
                Hi Tinkle,

                Greetings from ixigo!

                Please note refund has already been processed from our end and we have sent all the refund details to your mail id: [protected]@gmail.com.

                For any other assistance please write to us at [protected]@ixigo.com.

                Regards,
                Team ixigo.
                I was booking my ticket through ixigo app
                I have completed transaction to TRAVENUES TECHONOLOGY PVT LTD
                But my booking was incomplete my money has gone through sbi bank
                But no booking of ticket..
                TRANSACTION NUM IGAFFRKFL4.
                AMOUNT 1111.58/-
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                  P
                  Praveen Prasad 2
                  from Patna, Bihar
                  Jan 22, 2019
                  Resolved
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                  Resolved

                  Address: Nalanda, Bihar, 803101
                  Website: ixigo

                  I was booked booked ticket on 16 january booking time i was filled 3 times otp so my money was deducted 3 times but no any tickets were booked and my 1430 rupees was deducted and your money refund in 6 to 7 days the feedback is but no any money was refund till so when my money was refund so i kindly request you return my money and please give me contact no
                  Feb 23, 2019
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 22, 2019
                  Ixigo Customer Care's response
                  Hi,

                  Greetings from ixigo!

                  We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                  You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

                  Looking forward to your reply.

                  For further assistance, please do write to us at [protected]@ixigo.com.

                  Regards,
                  Team ixigo.
                  Jan 24, 2019
                  Updated by Praveen Prasad 2
                  My booking ticket id is IXITR[protected] and my total deducted amount was Talking 1430 but not show balance in my account
                  PNR [protected] cancelled on 14 jan 2019 and other PNR [protected] on 16jan 2019 ..when I will receive my amount it is more then 5 days .. pls take some action
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                    D
                    Dipin Nambiar
                    from Taliparamba, Kerala
                    Jan 20, 2019
                    Resolved
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                    Resolved

                    Address: Kannur, Kerala, 670307
                    Website: www.ixigo.com

                    This is to inform that transaction on 20th january 2019, 12:21 am. An amount of 3709.96 rs is deducted from my account.in ixigo transaction history there is no such transaction is shown and no booking is done and no feedback message received, only received the feedback message from my bank that shows money is deducted from my account. Kindly provide a facility to refund my amount as quick as possible.
                    Feb 22, 2019
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 22, 2019
                    Ixigo Customer Care's response
                    Hi Dipu,

                    Greetings from ixigo!

                    Thank you for writing in. Please be informed refund against the mentioned failed transaction has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

                    Rest assured! Your money is safe and will surely be refunded to your bank.

                    In case of any other assistance, please write to us at [protected]@ixigo.com.

                    Regards,
                    Team ixigo! 
                    I tried to book trian ticket through Ixigo application, payment was succesful but the train ticket was not booked it happens today[protected] .

                    Hope u wil solve my problem, my ixigo Email ID is [protected]@gmail.com

                    money is deducted,no booking,refund required - Comment #3333140 - Image #0
                    I have cancelled my ticket on 30 Dec 2018 but refund process couldn't done yet today on 28 Jan 2019 . Please refund my amount as soon as possible.

                    money is deducted,no booking,refund required - Comment #3336076 - Image #0
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                      R
                      Rahul dg kumar
                      from Balotra, Rajasthan
                      Jan 18, 2019
                      Resolved
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                      Resolved

                      Address: Jhalawar, Rajasthan, 326034
                      Website: Ixigo train

                      Sir i book my ticket book in 11 january from jaipur to bilaspur chhattisgarh but ticket not booked now i not found refund till now so please take action. My train ticket cancel already but refund not found

                      Ixigo train said you are found you amount with in 5 day but till now i not found my money

                      But help counter said i have give give hamare taraf se aap ke account me bej diya
                      Feb 21, 2019
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 20, 2019
                      Ixigo Customer Care's response
                      Hi Rahul,

                      Greetings from ixigo!

                      Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                      You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

                      Looking forward to your reply.

                      For further assistance please write back to us at [protected]@ixigo.com.

                      Regards,
                      Team ixigo.
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                        E
                        Eeram
                        from Patna, Bihar
                        Jan 18, 2019
                        Resolved
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                        Resolved

                        I was booking train tickets but ticket dint get booked still money got dudected. It’s been 2 months still they are not returning my money. Please return my money otherwise i have to take next further steps. Because now it’s pissing me off coz u guys don’t listen u don’t even respond to any complains. This is very bad worst app ever. Please return my money.
                        Feb 18, 2019
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 18, 2019
                        Ixigo Customer Care's response
                        Hi Eeram,

                        Greetings from ixigo!

                        We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                        You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

                        Looking forward to your reply.

                        For further assistance please write back to us at [protected]@ixgo.com.

                        Regards,
                        Team ixigo.
                        Sir, I booked a train from Jaipur to Jodhpur on 4 January 2019. But, somehow my booking was failed. I got a message with a promise that money will be refunded within 5 days. Today, 16 days over. But, I didn't get my money back yet. So, I request to you refund my money as soon as possible. The booking ID is 1DGPKD1GN89PLK8JMS

                        ticket not booked still money got deducted - Comment #3330575 - Image #0
                        Ixigo showing refund done but didn't received any refund. more than 8days past.. ixigo cheating with us

                        ticket not booked still money got deducted - Comment #3331871 - Image #0
                        ticket not booked still money got deducted - Comment #3331871 - Image #1
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                          S
                          from Palghat, Kerala
                          Jan 18, 2019
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                          Address: 686122

                          I booked the train ticket on[protected] unfortunately that was not booked... But in my account ixigo deduct the money and they told me that will be credited with in 5 days but not refund the money.
                          Booking details
                          1. Sunaise, sorry! Booking for your madgaon (Mao) - kottayam (Ktym) train with booking id: ixitr[protected] was not confirmed. You can re-book your ticket at no additional cost till 11:18 am: https://ixtr.app.link/PgXyCq0NnT post that, refund will be initiated, which will be credited to your account within 5 days.
                          2. Sunaise, sorry! Booking for your madgaon (Mao) - kottayam (Ktym) train with booking id: ixitr[protected] was not confirmed. You can re-book your ticket at no additional cost till 11:22 am: https://ixtr.app.link/XXdcM61NnT post that, refund will be initiated, which will be credited to your account within 5 days.
                          Ixigo customer support has been notified about the posted complaint.
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                            A
                            ap003
                            from New Delhi, Delhi
                            Jan 17, 2019
                            Resolved
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                            Resolved

                            Mangla, your mumbai central (Mmct) - new delhi (Ndls) train booking is confirmed.
                            Pnr: [protected]
                            Booking id: ixitr[protected]
                            View your trip here: https://ixtr.app.link/E03WFywqsR
                            For any queries please write to [protected]@ixigo.com.
                            But it’s cancellation is not being accepted on the app through which this ticket was booked it shows error message on pressing cancel button
                            Please cancel this ticket and refund the amount to the concerned bank account
                            Feb 18, 2019
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 18, 2019
                            Ixigo Customer Care's response
                            Hi Mangla,

                            Greetings from ixigo!

                            Please note your ticket against the shared id has been cancelled and the refund shall be credited to your source account in 5 to 7 working days.

                            For further assistance feel free to write in at [protected]@ixigo.com.

                            Regards,
                            Team ixigo.
                            TRN 12332 SOURCE -JAT ON 10/01/2019 HAS BEEN CANCELLED DUE TO UNAVOIDABLE CIRCUMSTANCES INCONVENIENCE CAUSED IS DEEPLY REGRETTED
                            Msg received me date 13/12/2018
                            My PNR no [protected]
                            Journey date 11/01/2019
                            From LKO to JSME
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                              R
                              raghursgr
                              from Kombai, Tamil Nadu
                              Jan 17, 2019
                              Resolved
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                              Resolved

                              Address: 577401
                              Website: ixigo

                              1. Sagar jambagaru (Srf) to bengaluru (Sbc)- amt -230 - 09/01/2019
                              Id-ixitr[protected]

                              2. Bengaluru (Sbc) to sagar jambagaru (Srf) - amt-230 - 09/01/2019
                              Id-ixitr[protected]

                              3. Sagar jambagaru (Srf) to bengalurur (Sbc)- amt-230 - 09/01/2019
                              Id - ixitr[protected]

                              Amount not yet credited to my account
                              +3 photos
                              Feb 18, 2019
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 18, 2019
                              Ixigo Customer Care's response
                              Hi Raghu,

                              Greetings from ixigo!

                              Please be informed refund against the shared ids has been initiated and shall reflect into your bank account in another 2-3 working days as per bank refund policies.

                              Rest assured! Your money is safe and will surely be refunded to your bank.

                              For further assistance please write back to us at [protected]@ixigo from your registered e-mail.

                              Regards,
                              Team ixigo.
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                                Khushboo503
                                from Bengaluru, Karnataka
                                Jan 16, 2019
                                Resolved
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                                Resolved

                                I made two flight ticket booking for 28th jan, 19:10pm. But i just can't believe, that both the tickets were generated for some other flights. Both the tickets are at odd timings. And as i made the booking for my parents, they can't even separately, or travel at those odd timings.

                                I contcated cheap tickets also, but they said they booked only based on what they got from ixigo.

                                I am a regular customer of ixigo, and i am really disappointed on such behaviour.

                                I would really appreciate an instant help from ixigo.
                                Feb 17, 2019
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 17, 2019
                                Ixigo Customer Care's response
                                Hi,

                                Greetings from ixigo!

                                Thanks for writing in. We could not find your booking details. Kindly help us with the information below:

                                Email ID and Contact number used while booking and the trip id.

                                Looking forward to your response.

                                For further assistance please write back to us at [protected]@ixigo.com

                                Regards,
                                Team ixigo.
                                Jan 17, 2019
                                Updated by Khushboo503
                                Email id: [protected]@cse.iitb.ac.in
                                Contact num: [protected]
                                Trip id: 12240811

                                Email id: [protected]@gmail.com
                                Contact num: [protected]
                                Trip id: 12240645
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                                  S
                                  Sonusingh18
                                  from New Delhi, Delhi
                                  Jan 16, 2019
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                                  Address: Patna, Bihar, 801506

                                  I booked railway ticket on 2nd Nov 2018 and 6th jan 2019 which was failed but my amount get deducted . They inform me that your refund amount has been initiated and will be credited within 10 days . There were no money credited yet and i had been waiting for so long. I feel like i have been just cheated. Kindly help to resolve my issue. Further details are in pics provided below.
                                  +2 photos
                                  Ixigo customer support has been notified about the posted complaint.
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                                    J
                                    jeyraj
                                    from Jayamkondacholapuram, Tamil Nadu
                                    Jan 14, 2019
                                    Resolved
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                                    Resolved

                                    Address: 122003
                                    Website: Le Travenues tech p ltd, Gurgaon

                                    I booked train e-ticket satur (Srt) to chennai egmore (Ms) on 11.01.2019
                                    Journey date: 20.01.2019

                                    Suvitha spl train

                                    Amount 1215.49 deducted by
                                    Le travenues tech p ltd (Bank message)

                                    But e-ticket not generated

                                    So, check and verify
                                    And refund amount.
                                    Thank you
                                    - jeyaraj gopal

                                    Amount deducted company address:

                                    Le travenues technology pvt ltd
                                    2 nd floor, veritas building
                                    Behind ibis hotel,
                                    Sector 53,
                                    Golf course road - gurgaon -122003
                                    Haryana-india
                                    Feb 20, 2019
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 15, 2019
                                    Ixigo Customer Care's response
                                    Hi Jeyaraj,

                                    Greetings from ixigo!

                                    We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                                    You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

                                    Looking forward to your reply.

                                    For further assistance please write to us at [protected]@ixigo.com.

                                    Regards,
                                    Team ixigo.
                                    Verified Support
                                    Jan 20, 2019
                                    Ixigo Customer Care's response
                                    Hi Jeyaraj,

                                    Greetings from ixigo!

                                    Thank you for writing in. Please be informed refund of Rs 1215.49 against the shared transaction has been initiated and shall reflect into your bank account within 2-3 working days as per bank refund policies.

                                    Rest assured! Your money is safe and will surely be refunded to your bank.

                                    For further assistance please write back to us at [protected]@ixigo.com.

                                    Regards,
                                    Team ixigo.
                                    Sir, I booked a bus ticket from (Lucknow to Agra which was of 19jan 2019) and my amount was deducted from my account but the ticket was not generated. I booked the on 16 jan 2019 .please refund my amount

                                    amount deducted but not generated e-ticket - Comment #3327174 - Image #0
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                                      J
                                      jeyraj
                                      from Jayamkondacholapuram, Tamil Nadu
                                      Jan 13, 2019
                                      Resolved
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                                      Resolved

                                      Address: 626203

                                      Sir,

                                      I booked train e-ticket via net banking on 11.01.2019

                                      Satur (Srt) to chennai egmore (Ms)
                                      Journey date : 20.01.2019
                                      Amount deducted 1215.49 by le travelnous
                                      But e-ticket not generated
                                      Failed tnx. So, refund amount in my a/c.

                                      Irctc used id : jmaths2004
                                      Mobile : [protected]
                                      Mail : [protected]@gmail.com

                                      Pl check and verify : refund amt.

                                      Thank you
                                      Your faithfully
                                      Jeyaraj gopal
                                      Feb 14, 2019
                                      Complaint marked as Resolved 
                                      Ixigo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 14, 2019
                                      Ixigo Customer Care's response
                                      Hi Jeyaraj,

                                      Greetings from ixigo!

                                      Thanks for writing in. We wish to inform you that we haven’t received any credit against the shared transaction as the transaction was not completed and the payment failed. Hence, request you to please check with the bank concern regarding the same.

                                      For any other assistance please write back to us at [protected]@ixigo.com.

                                      Regards,
                                      Team ixigo.
                                      This is regards to my booking BOM to Goa 11986990. I booked the ticket with my registered mobile number and also for the first time promising a cashback of 750. It has been more than 24 hours and I have not yet received got the cashback

                                      failed txn : credit rs. 1215.49 in my a/c - Comment #3323788 - Image #0
                                      I have tried to book my ticket from mtj - gwl, on 5 January, the amount was deducted from my bank but after deduction, session was expired and my ticket was not booked. And this happens twice. 2 times amount was deducted and not yet refunded back.
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                                        K
                                        khancgh
                                        from Bengaluru, Karnataka
                                        Jan 12, 2019
                                        Resolved
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                                        Resolved

                                        On 12 jan19 i booked train tkts booked through ixigo web site in ac 3tier from yashwantpur to dadar for 29jan19 through sbi internet banking. Amount rs 2854.78 deducted le travenues technologies pvt ltd. But no tkts received. Kindly check confirm booking details. My contact number is [protected]. Please give contact number of helpline.
                                        Passenger details as follows
                                        Cgh khan male age 57
                                        Athiya khan female 53
                                        Feb 13, 2019
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jan 13, 2019
                                        Ixigo Customer Care's response
                                        Hi,

                                        Greetings from ixigo!

                                        Thanks for writing in. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                                        You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

                                        For further assistance please write back to us at [protected]@ixigo.com.

                                        Looking forward to your reply.

                                        Regards,
                                        Team ixigo.
                                        I was booking try at 9 January 2019 but booking was filed. I connect to costemer care. For costemer care was said to refunde your money 5day but no refunde money thetday
                                        I tried to book a train ticket from mangalore to Villupuram on 5/1/2019 but the "payment was declined by the bank" message recieved at IXIGO. But the money was deducted from my account and the ticket was also not booked. My account details are e mail ID:[protected]@gmail.com. Kindly help
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