Ixigo Complaints & Reviews

Address: Khordha, Odisha, 751009

I was trying to book train tickets by ixigo. But my account was debited thrice. Amounting to1122.49+1102.49+1122.49.in this matter i was contacting customer care services today morning.. But could not contact. But after some time somebody posed as customer care representative and told about my problems and told the exact amount of my debit
He told it will be credited directly to your account. His phone number is [protected]. He has fraudulently wihdrawn 50000+50000 from my account

Dec 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2018

Ixigo Customer Care's response Hi Niranjan,

Greetings from ixigo!

We wish to inform you that ixigo never call it's user asking for banking details. As per your mail someone posed as ixigo person duped you. In this case we would request you to please file an FIR regarding the same.

Feel free to write in at [protected]@ixigo.com, if you need any other assistance!

Regards,
Team ixigo.

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I booked 2 tickets from ahmadabad to rajkot for 2nd nov, 2018 & rajkot to mumbai central both the bookings were in duronto express, payment id 1. (Qg9raxhaoclqx2xjn) rs 1, 384. & 2. (Qgb5x26s8bt856x6b) rs.1, 746. I booked both the tickets on 31st oct at about 1830hrs, but its been quite a few hours that there has been no status generated and payment has been made successfully. I am not able to book my ticket now as it is an urgent requirement. Please do the needful and refund my amount as soon as possible.
Its been almost 15 hrs till now and the booking is still pending.

+3 photos

Dec 4, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Ixigo Customer Care's response Hi Shoaib,

Greetings from ixigo!

Thank you for writing in. Please be informed booking against both the shared ids are failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

Please write back to us at [protected]@ixigo.com, in case of any further assistance.

Regards,
Team ixigo.

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Address: Junagadh, Gujarat, 362720

Sir mene 6/10 ki tarikh me ticket book karvaya tha lekin book nahi huva tha aur mere account me se 1170 rs less ho gaya tha jo aaj tak reafond nahi huva aur mene 3 time complain kiya aap ki compani ki taraf se koi bhi reasponce nahi mil raha jab aap sarvice nahi de sakte to public ko kyu chutiya banate ho bank me complain karte he to bank vale ixigo company ka contect karne ko bolte he hum log kaha jaye.

Jan 1, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Ixigo Customer Care's response Hi Abdul,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Nov 04, 2018

Updated by Abdul8586 Sir mene 6/10 ki tarikh me ticket book karvaya tha lekin book nahi huva tha aur mere account me se 1170 rs less ho gaya tha jo aaj tak reafond nahi huva aur mene 3 time complain kiya aap ki compani ki taraf se koi bhi reasponce nahi mil raha jab aap sarvice nahi de sakte to public ko kyu chutiya banate ho bank me complain karte he to bank vale ixigo company ka contect karne ko bolte he hum log kaha jaye. Jis ka IXITR[protected] aur train deatail SOMNATH EXPRESS date of journy 06/10/2018

Nov 19, 2018

Updated by Abdul8586 Sir

Verified Support

Nov 29, 2018

Ixigo Customer Care's response .

Verified Support

Nov 29, 2018

Ixigo Customer Care's response नमस्ते,

लिखने के लिए धन्यवाद। हमें आपका विवरण नहीं मिला। कृपया आप "IXITR" से शुरू होने वाली ixigo बुकिंग / यात्रा आईडी और अपना फ़ोन नंबर हमे प्रदान करे ताकि हम आपकी और बेहतर सहायता कर सकें।

आपके उत्तर का इंतज़ार रहेगा।

आपका शुब्चिन्तक,
टीम ixigo.

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Address: 560034

I have booked flight ticket from ixigo and cancelled it but I have not received the money back. There is no customer care support via phone and when I send them email, they don't even respond.i have already send them so many emails but no response from their side.

The booking details is as below
Flight ticket from Bangalore to Kolkata having PNR no WH7C3D.

Please take some legal action against them and help me in getting my refund asap.

Dec 4, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Ixigo Customer Care's response Hi Rajiv,

Greetings from ixigo!

We believe your query has been addressed and all the details were shared over mail by Yatra and indigo.

Do let us know if there is anything else we can assist you with.

You can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Anish Vidyarthi

from Muzaffarpur, Bihar

Oct 31, 2018

I have booked a train ticket from ranchi to pt. Din dayal upadhyay station for 2 person named as Anish vidyarthi and Sweta Sinha, PNR [protected]. I want to cancel for te same.but I could not through app.
Request to cancel and refund my amount as per irctc policy.

Regards
Anish vidyarthi
Mob [protected]

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A

Amit29ad

from Delhi, Delhi

Oct 31, 2018

Hi, i did a booking on Ixigo app, now the booking status is pending although I have done the payment. Please help, as it is urgent.

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Address: 40095

On 30-11-18 i booked ticket from barhni to panvel i proceeded to the payment but after my money deducted from my account i didn't receive any ticket ixigo app redirected me to its home screen please provide me refund you are not even concern regarding your customers problem was it my fault that i trusted your application i have seen many complains of yours plz provide refund..

My number is : [protected]
Email i’d : [protected]@gmail.com

Dec 1, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

Ixigo Customer Care's response Hi Aakhir,

Greetings from ixigo!

Thanks for writing in. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance you can write to us at [protected]@ixigo.com

Regards,
Team ixigo.

Oct 31, 2018

Updated by Imacbruh I did not received any failed ixigo Booking/trip ID starting from "IXITR" ..so what can I give u ..?? But I have sent you my transaction from bank statement .. plz check

Verified Support

Oct 31, 2018

Ixigo Customer Care's response Hi Aakhir,

Greetings from ixigo!

Thank you for writing in. Please be informed refund of Rs 3444 against the failed booking has been initiated and shall reflect into your bank account within 5-7 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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A

Ayush Ð Sçørpïøn

from Varanasi, Uttar Pradesh

Oct 30, 2018

Mera ticket lko to Chandigarh tha 15 October 2018 Ka jiska paisa abhi tk refund nhi hua hai Mai daily bank account check krta hu

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Ixigo Customer Care's response, Oct 31, 2018

Verified Support

Hi Ayush,

Greetings from ixigo!

We request you to please elaborate your concern whether it is regarding flight or train.

If flight, we request you to please share the name of the service provider (e g. EaseMyTrip, Cleartrip etc) and if you are talking about the train, we request you to please share the ixigo Booking ID staring from "IXITR".

Looking forward to your reply!

For further assistance you can write to us at [email protected]

Regards,
Team ixigo.

B

Budhin

from Guwahati, Assam

Nov 2, 2018

Dear sir /madam,
I booked train ticket for 2 person KYQ to NJP 15640 Ghy Puri Express on 14th oct 2018 AC 2 Tier sleeper but at the last moment the train came with only 3 tier AC and we will managed on 3 tier AC berth.
So, I request you to differentiate the money and refund to my bank account.

im complaining about my money deduction in ixigo application - fraud - Comment #3260070 - Image #0

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Address: Paschim Medinipur, West Bengal, 721301

Website: [email protected]

Dear sir
I am booking both train in same date 23/10/2018 both train are waiting list chat will done.

But one train money will be return and one money not return.

I asking when money will be reback in my account.

Karim, your kharagpur jn (Kgp) - vizianagaram jn (Vzm) train booking is confirmed.
Pnr: [protected]
Booking id: ixitr[protected]
View your trip here: https://ixtr.app.link/s76zScDefR
For any queries please write to [protected]@ixigo.com.

Karim, your kharagpur jn (Kgp) - vizianagaram jn (Vzm) train booking is confirmed.
Pnr: [protected]
Booking id: ixitr[protected]
View your trip here: https://ixtr.app.link/ikyMRnWjfR
For any queries please write to [protected]@ixigo.com.

Regards
Shaik karim
[protected]

Dec 4, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

Ixigo Customer Care's response Hi Shaik,

Greetings from ixigo!

We wish to inform you that the booking against the PNR [protected] was confirmed with berth and seat number as B1, 39. Hence no refund can be issued against the same.

For any further assistance feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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M

mithun ksn22

from Coimbatore, Tamil Nadu

Oct 31, 2018

Actually I booked ticket from Chennai to Tambaram in ulavan express but the amount was taken the money not at all returns but the amount haven taken twice a time but they send mail when I will return amount plzz tell me ticked booked on 27.10.2018 for 31.11.18 plzzz take action 567 and 567

tickets money refund - Comment #3257734 - Image #0

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A

Aftab7414

Apr 2, 2021

Yesterday I booked a ticked but booking is not done and not showing in account even the amount was deducted from my phonepay account

tickets money refund - Comment #3818325 - Image #0

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K

Kapilsingh1010

from Mumbai, Maharashtra

Sep 29, 2021

Sir
20 August ko subeh 10.56 per hum ticket bok ker rahe the pisa kat gaya lekin booking nahi hui 11.06 minute per dusre booking hui fir se pisa kata
Aaj 29 September hi aur abhi tak pisa refund nahi aaya hai

tickets money refund - Comment #3900753 - Image #0

tickets money refund - Comment #3900753 - Image #1

tickets money refund - Comment #3900753 - Image #2

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Address: Mumbai City, Maharashtra, 400009

I paid for my tickets from mumbai to ratnagiri for train number 11085 my payment was successful but then it showed that my request is pending... And that. I should wait for 40 mins... But after that still it is pending... My payment is done but no tickets... Plzz help asap.. It also says i should not re-book in case of double reservation may happen
...

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Ixigo Customer Care's response Hi Darshan,

Greetings from ixigo!

Thanks for writing in. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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Address: Nagpur, Maharashtra, 440017

Website: No refund

Hi i canceled my train 6th of september n till now i have not got my refund... I want to knw will i get my money back or i jus have to wait? I booked n canceled coz of some issues... So i want my money refund as soon as possible... Coz there it’s written my money will be refunded in 10 working days but it’s been more then a month n yet i’ve not got my money back so plzz make it soon as possible :)
My booking id is — ixitr[protected]

+1 photos

Nov 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Ixigo Customer Care's response Hi Sammy,

Greetings from ixigo!

We wish to inform you that the refund against the shared booking id IXITR[protected] has been initiated from your end and the details against the same has been sent to your mail id sam.[protected]@yahoo.com.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

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P

Prathamesh Petkar

from Vasai-Virar, Maharashtra

Oct 29, 2018

I have booked 1 ticket of anandwan express from nasik to akola of 5 Nov 2018 ...My payment is done money deducted but booking is pending plz help urgently they were saying wait for 40 min but it's already more than that..

my complaint is for money refund - Comment #3255104 - Image #0

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T

[email protected]

from Bengaluru, Karnataka

Oct 30, 2018

I HAVE CANCELLED MY TICKET BEFORE 12 DAYS DIRECTLY FROM AIRLINES BUT I DIDNOT RECEIVED ANY REFUND PLEASE KINDLY CHECK AND REFUND IT PNR NO
OGRMGT
contact [protected]
Email kamalshah.[protected]@gmail.com

my complaint is for money refund - Comment #3256484 - Image #0

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Address: Pune, Maharashtra, 411047

Website: Indigo.com

I have made a payment towards 4 ticket booking from Goa to Kochi on 28th Dec from ixigo.com
With email id - [protected]@gmail.com
Booking is for the following passenger
1)REES WHARTON
2)Rehana JAWADWALA
3)Alice JAWADWALA WHARTON
4)Layla JAWADWALA WHARTON
However I did'nt receive any details for my tickets. I have payment slips and bank statements.

+2 photos

Nov 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Ixigo Customer Care's response Hi Munira,

Greetings from ixigo

We apologize for the inconvenience caused. We regret to inform you that your booking reflects as failed via Sastiticket as the PNR was not generated by the airline. However, your service provider has already processed full refund and it will be credited to your account within 3-7 bank working days. We seek your patience meanwhile.

Thanks for your cooperation!

Regards,
Team ixigo

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H

harish_g

from Coimbatore, Tamil Nadu

Oct 29, 2018

Sir, i have booked a AC 2 tier ticket Hyderabad exp borading from Chennai central (MAS) to Scunderabad jn (SC) on 20th October and I cancelled my ticket on 21st October. I haven't received my refunded amount of 1440₹ .
Pls make it fast.. I'm in need of money

money is deducted but didn't get my ticket - Comment #3255074 - Image #0

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Address: Bangalore, Karnataka

Sir I had paid 1402/- to ixigo for railway reservation on 18th October and 22th October but unfortunately my ticket couldn't confirm per each time I paid 701/-
They said they had refund to bank but it didn't reflect in my account still I didn't get
My account no is.[protected]
Name Shailesh Raju Suryawanshi
Village name is Jajan mugali tq basavkalyan dist bidar DOB 05/ 09/2000

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Ixigo Customer Care's response Hi Shailesh,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank. If there is a delay from bank side to credit your account then please contact your bank's customer care and share the ARN (Acquired Reference Number) to track the refund. We'll also connect with you again to assist with same.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: Jabalpur, Madhya Pradesh, 482002

Website: Ixigo train

Am shrutika shrivastava, i had tried to book a train ticket between jabalpur to pune on 9th october 2018 bearing booking id ixit (Ixitr[protected]) i made transaction1366 rs. Deducted from my debit card account but i didn't get a ticket. So, i have made the ticket from a different site. As it is already 3 days passed but i didn't get my cash refund... I regret to state that this kind of problems should be resolved within 24hours. Hope ixigo will respond quickly...

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2018

Ixigo Customer Care's response Hi Shrutika,

Greetings from ixigo

We have already processed the refund to your bank and complete details have been shared over e-mail. Kindly check your inbox once.

For any query you can write to us at [protected]@ixigo.com.

Regards,
Team ixigo

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Address: Junagadh, Gujarat, 362720

Sir mene train ticket book karvaya tha lekin account se payment debit ho gaya aur ticket book nahi huva aur ixigo company se massage aaya ki sevnen working day me payment reafond hojayega lekin thirty day ho gaya abhi tak account me payment credit nahi huva please meri problem jald se jald solve karoixigo company ka ka koi contect number nahi mil raha jis pe bat ho sake itni badi company ka koi phone number chalu nahi he

Nov 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Ixigo Customer Care's response नमस्ते,

कृपया कर अपनी ixigo Booking/trip ID जो कि "IXITR" से शुरू होती है, हमें [protected]@ixigo.com पे भेजें ताकि हम आपकी अच्छी तरह से सहायता कर सकें .

हम आपके उत्तर की प्रतीक्षा कर रहें है !

धन्यवाद,
Team ixigo

Nov 04, 2018

Updated by Abdul8586 IXITR[protected]

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Address: Junagadh, Gujarat, 362720

Sir mera reafond abhi tak nahi aaya aaj 25din ho gaye aap ke customer care par phone bhi nahi lagta ixigo compony fraud karti he chor he javab reaplay bhi nahi kartti aur company ne email kiya tha 5 to 7day reafond you paymen in your account but aaj 25 din ho gaya abhi tak payment account me aaya nahi he aur company ki taraf se koi javab nahi de raha he.

Ixigo customer support has been notified about the posted complaint.

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bikramjena341

from Sirur, Maharashtra

Oct 29, 2018

Dear sir, The train ticket amount from pune to Bhubaneswar(11019, konark exp) Rs 661 has deducted on 21/10/18 for resv tkt dt14/02/19.order id_ixitr[protected].msg arrived that deducted money will refund in my acc with in 5days.but till now that amount not refund.please refund as soon as possible.Thank you

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P

[email protected]

from Delhi, Delhi

Oct 30, 2018

Sir
I cancel my flight ticket but i have not receive refund amount rs 399

My PNR no - JG6KMT

NAME - ms sarita ms

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R

RK Jaanu

from Chennai, Tamil Nadu

Oct 31, 2018

Booking Id: IXITR[protected]
Train Name: BANGALORE EXP
Date of Journey:[protected] still not yet get refund..

Reply

RK Jaanu's reply, Oct 22, 2018

train no 12785

RK Jaanu's reply, Oct 22, 2018

train no 13785

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Website: www.ixigo.com

I booked a ticket from bangalore to mumbai at 11:30 am today and it’s booking status is showing as pending even though my payment has been successful and my ixigo money has been deducted too. I got a message from ixigo saying that my booking status will be confirmed till 3 pm today, but yet there has been no change in the booking status and it still shows as pending. Kindly resolve this issue by either refunding me my entire money or by...

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I have booked 2 tickets through ixigo app, that i want cancel the tickets but there is no cancel option in this app so, please let me know how to cancelled. I request you again and again please provide me a way to process the matter.
This is not fair at all. I am not getting any support from ixigo. The customer care numbers are not in use. Also no one is replying my mail which i have sent asking for the option of tickets cancellation.

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2018

Ixigo Customer Care's response Hi Santosh,

Greetings from ixigo

We understand that your query is regarding Trip Id IXITR[protected]. We tried calling you up but could not connect. However, we can see that you were able to cancel the ticket successfully. For any further queries, please write to us at [protected]@ixigo.com.

Thanks for your cooperation!

Regards,
Team ixigo

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Address: 621108

I have booked a ticket from bangalore to salem. My name is ahammed.
Everything thing went good i had paid money finally i forgot the password to n ixigo app.. I pressed the forgot option.
Again i try to go it shows transaction expired. Its shoin booking pending please tell me how to book.. Please reply for my complaint immediately or else i can't go to my hometown.

Nov 24, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi,

Greetings from ixigo

We could not find your booking details from the given information. However, please be assured that your amount is completely safe & will be auto-refunded within 5 days if ticket is not issued. Kindly share the Trip Id with us at [protected]@ixigo.com so that we can address your concern quickly.

We're looking forward to hear from you.

Regards,
Team ixigo

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Address: Bangalore, Karnataka

I just paid for the flight from bengaluru to nagpur from ixigo app for the day November2ed indigo airlines at 2.25pm and paid through netbanking. the payment was successful and amount was debited from my account but i didn’t get any confirmation of the ticket nor the ticket pass, I dont know what wrong happened in the following process and
Please look in to the issue and resolve it as soon as possible...

+1 photos

Nov 28, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Pooja,

Greetings from ixigo

We understand that your concern is regarding booking done via Cheapticket. We have escalated your concern to the service provider & it will be resolved within 24 hours. Be assured, your amount is completely safe and will be fully refunded if ticket was not issued.

Thanks for your cooperation!

Regards,
Team ixigo

Mar 01, 2019

Updated by pooja hardaha what's status plz reslove this problem soon.i m too much tense

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I had booked tickets from qln-ltt on oct 3 two times, rs.1402/-money has deducted from my account and my booking got failed, so they said that your money will get refund within 6 days and its almost 17 days has over till now i didn't get my money refunded back.. Please do something.. I'm out of money..! So i kindly request you to refund my money back.. Thank you

+1 photos

Nov 25, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Raashid,

Greetings from ixigo

We wish to inform you that full amount has been already refunded to your bank on 4th Oct and complete refund details along with refund reference number have been shared with you over e-mail. We'd request you to please check your bank statement once as some banks don't notify via sms when refund is credited.

Thanks for your cooperation!

Regards,
Team ixigo

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K

k nageshwar rao

from Mundi, Madhya Pradesh

Oct 22, 2018

Dear sir
one time extra debit 1071 rs from my account.

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k nageshwar rao's reply, Oct 16, 2018

dear sir
one time extra debit 1071 rs from my account.

M

Mansoor9206

from Chitradurga, Karnataka

Oct 24, 2018

Dear ixigo
I'm booking a ticket @5 October 2018
For network problem not booked a ticket but amount as been paid
Transaction id:ixi-1TDBM3IXEO4M09C7FI-1
Reference id:[protected]

to refund my money back - Comment #3250819 - Image #0

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Address: Indore, Madhya Pradesh, 452012

I booked air ticket from indore to bangalore through ixigo. I cancelled ticket due to some reason. I asked for refund money i didn't get any refund amount. My paid amount is ars 3002. I called for refund money they r saying that it's not refundable while booking there is no instructions given for non refundable. Please receive my complaint and help me refund my amount. Ticket attached in the copy

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Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Shivaraju,

Greetings from ixigo

We understand your concern regarding refund and regret the inconvenience caused. However, we wish to inform you that refund is processed by the service provider you book through after levying cancellation charges. The cancellation charges are always shown before the cancellation and a ticket is cancelled only after your confirmation. Please be informed that ixigo doesn't charge any fee for either booking or cancellation and your payment directly happens on the service provider selected by you. We seek your understanding in this regard. We'd request you to please call on[protected] for any further queries.

Thanks for your cooperation!

Regards,
Team ixigo

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A

Arinkishor

from Chennai, Tamil Nadu

Oct 22, 2018

Dear sir/medam,

Today I will try to booking ticket, that process got cancelled after payment so please refund my amount.

I booked air ticket through ixigo, I cancelled ticket due to some reason. I didn't get refund amount in lost my amount 3002 - Comment #3247506 - Image #0

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Address: 160059

Please sir help me that my rail booking is unsucessful at date 5/10/18 but 1370 rupees deduct from my account.. Ixigo send me message on date 11/10/18 that my refund is issue and refund credit on your account in 72 hours but till 18/10/18 date my refund has nor credit in my account.. So please help me in this issue i m also check my bank statement...

+2 photos

Nov 29, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2018

Ixigo Customer Care's response Hi Jatinder,

Greetings from ixigo

We wish to inform you that refund is already processed to your bank and ARN (Acquired Reference Number) is the sufficient proof of same. If there is a delay from bank side to settle the amount then please raise a complaint with bank's nodal officer against shared ARN for retrieval of funds. Be assured, there is no formality pending from our side.

Thanks for your cooperation!

Regards,
Team ixigo

View replies

M

Muruga38

from Kolkata, West Bengal

Oct 22, 2018

I have booked and cancelled the train on 2/10/2018 itself with u. U have sent an email that u will refund the amount with in 5-7 working days. But till date I am not received the refund amount from u. My PNR booking nos. [protected], [protected], [protected] & [protected]. Kindly refund the total amount of Rs.1960/- immediately. Thank u
P.Murugavel

Reply

B

Brijesh B Tripathi

from Mumbai, Maharashtra

Oct 24, 2018

My bus booking failed money was deducted refund my money and I cut train ticket it's also failed please refund my money as soon as possible.

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