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[Resolved]  Ixigo — train tickets refund

Sir, i book my train ticket from thiruvarur to japur... The amount was deducted... After the confirmation captcha was not supported my mobile keyboard... So the booking was failed... When i get my refund amount? I want it immediately... Because, i have to book train tickets immediately... I am getting problem... Please help me to refund my money rs. 1611.36 as soon as possible...
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Oct 8, 2018
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Sep 07, 2018
Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sincere apologise for the trouble caused. Please be informed that if money has been deducted from your card/account and ticket is not confirmed please be assured it is safe and will be refunded automatically. It should reflect in your account within 5 days depending on your bank procedure.

If there is anything else feel free to write to us at [protected]@ixigo.com.

Regards,
Team ixigo.
Complaint comments 
3 Comments

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Comments

When i booked this flight it says it is non stop
Now in this e ticket it is showing that this flight has 1 stop in ranchi

Screen shot taken from ixigo aap of ticket showing NON STOP flight
Whereas the mail and mesage which i recieved is showing that this flight has 1 stop

Reply
Hello,
PAYMENT ID : 9CZG3YYVP158WMNCF
ORDER ID : IXITR[protected]
Payment of Rs. 3243 deducted but ticket comfirmation still pending and no refund yet. Really disappointed with ixigo sevices. their contact numbers are also switched off. No replies on email also. Please help with the refund.
Reply
Please confirm ASAP booking status of my ticket
Booking Id: IXITR[protected]
Train Name: Dee Double Decker
Date of Journey:[protected]
Reply

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