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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 96

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P
princi singh
from Pune, Maharashtra
May 3, 2019
Resolved
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Resolved

I have not received my refund for ticket cancellation from the last 18days. After dropping emails also they are no sign of progress.

There is no option of contacting you people via phone and emails and always getting an automated reply.

This is a very bad experience with ixigo

Please resolve this on high priority.

Order id ixitr[protected]
Order id ixitr[protected]
+2 photos
Jun 4, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
May 04, 2019
Ixigo Customer Care's response Dear Princi,

Greetings from ixigo!

We understand your concern. We regret that our automatic refund process did not worked here due to technical issue due to which refund was failed on the payment gateway. We have initiated the refund again. You should be able to see it in your bank account on or before 5-7 working days.

For any inquiry or concern, you can write to us at [protected]@ixigo.com and we will reply within 24 hours.

Regards
Team ixigo.
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    R
    Roysandeepan
    from Shamli, Uttar Pradesh
    May 2, 2019
    Resolved
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    Resolved

    Address: c-325 shalimar garden extn-2 sahibabad ghaziabad , uttar pradesh, 201005

    I didn’t got my ticket refund. My booking failed on 25/4/2019. My trip id is ixitr[protected]. I booked ticket from ljn - aljn. Train no.12003 swarn shatabdi, journey date 29/4/19. Please help me on this issue and give my ticket refund as soon as possible. Ixigo had informed me that they will give my refund upto 2nd may, but still yet i didnt got my refund. Please resolve this issue as soon as possible
    +1 photos
    Jun 12, 2019
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    May 04, 2019
    Ixigo Customer Care's response     Dear Sandeepan,

    Thank you for contacting ixigo!

    We understand your concern. Booking ID IXITR[protected] had failed and refund shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

    Please write back to us at [protected]@ixigo.com in case of any further assistance. 

    Happy Travels
    Team ixigo
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      H
      Harsh1106
      from Jabalpur, Madhya Pradesh
      May 2, 2019
      Resolved
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      Resolved

      Address: Gwalior, Madhya Pradesh, 474001

      Hello

      I booked a train ticket from ixigo app from fatehabad to gwalior for 3/05/19. My amount is deducted from my card is 3504 inr but i didn’t get and booking i’d, train pnr, or transaction i’d.
      I mailed them couple of time but there is no reply i got from there side.
      I feel like trapped from this site.
      There is no customer care number available for any quiry or there is no sales service available.
      I request to all of you plz don’t booked any ticket from this site.

      Regards

      Harsh bhagtani
      Email. [protected]@icloud.com
      Mob. [protected]
      Jun 5, 2019
      Complaint marked as Resolved 
      Ixigo customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2019
      Ixigo Customer Care's response       Dear Harsh,

      Thank you for contacting ixigo !

      We understand your concern. Booking had failed and refund of INR 3504.22 shall reflect into your bank account within 5-7 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement. Same information has also been sent to your email ID at Ha*******[protected]@icloud.com

      Please write back to us at [protected]@ixigo.com in case of any further assistance. 

      Happy Travels
      Team ixigo
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        M
        Msbhu
        from Noida, Uttar Pradesh
        May 1, 2019
        Resolved
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        Address: Varanasi, Uttar Pradesh, 221005

        Hi ixigo
        I booked a ticket from bsb to be on 01/05/19, entered the details including irctc username. However, it did not ask irctc password and redirected me to sbi bhim app, rs 1660.41 was deducted but ixigo did not show any transaction at all! No message or mail from ixigo.
        The customer reference number is[protected], at 10:53:26am.
        Kindly take note on that and refund my money immediately as you claim in using upi gateway.
        Look forward to hearing from you.

        Dr mugdha singh
        Drmugdha. [protected]@gmail.com
        Jun 2, 2019
        Complaint marked as Resolved 
        Ixigo customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2019
        Ixigo Customer Care's response         Dear Dr Mugdh,

        Greetings from ixigo !

        Please share your contact details at [protected]@ixigo.com so that we can assist you.

        Regards
        Team ixigo.
        May 03, 2019
        Updated by Msbhu         Contact details
        Email - drmugdha.[protected]@gmail.com
        Phone -[protected]
        Kindly revert with status of my refund.
        View replies
        Mail id - drmugdha.[protected]@gmail.com
        Ph-[protected]
        Kindly revert back and tell me what is the status of my refund.
        Reply
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          D
          Dshukla
          from Indore, Madhya Pradesh
          May 1, 2019
          Resolved
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          Resolved

          Address: New Teachers Colony, Jhabua, Jhabua, Jhabua, Madhya Pradesh, 457661

          Payment fraud by ixigo customer service call center by me so I complained in our city syber cell and police control room and my bank also.total 99724 amount widrow in my account by ixigo custmer call center associates in 5 to 7 minits and payment widrow by 8 transection in my account one amazon purchase and 7 more add money in paytm.
          So pls kindly note down my complaint and refund my payment please
          Jun 2, 2019
          Complaint marked as Resolved 
          Ixigo customer support has been notified about the posted complaint.
          Verified Support
          May 02, 2019
          Ixigo Customer Care's response           Dear Customer,

          Greetings from ixigo!

          We apologize for the inconvenience caused. We request you to share your concern and contact number at [protected]@ixigo.com so that we can assist you.

          Regards
          Team ixigo.
          View replies
          25april KO tickets cencle Kiya but an tak refund money Nahi Kiya.

          payment fraud by ixigo customer service with me - Comment #3422490 - Image #0
          payment fraud by ixigo customer service with me - Comment #3422490 - Image #1
          payment fraud by ixigo customer service with me - Comment #3422490 - Image #2
          Reply
          On april 2nd i booked tickets from Secunderabad Jn (SC) - Nagarsol (NSL) train with Booking ID: IXITR[protected] was not confirmed. But money is deduced from my account .till now i didnt get my refund.i was very dissatisfied by the work of ixigo.contact me immediatly .
          my mail id :[protected]@gmail.com

          payment fraud by ixigo customer service with me - Comment #3422590 - Image #0
          Reply
          I just booked tickets from Howrah to samastipur and I paid via Google pay .my money deducted but I didn't get any tickets.on ixigo it show no transaction but on Google pay it show transaction successful with transaction id and reference number.what to do now???

          payment fraud by ixigo customer service with me - Comment #3422598 - Image #0
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            K
            Karthikasudhakar
            from Mumbai, Maharashtra
            Apr 29, 2019
            Resolved
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            Resolved

            Actually i booked a train ticket from tirupur to chennai central in cbe mas express today (21.04.2019) and (22.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund...
            Apr 29, 2019
            Complaint marked as Resolved 
            How will u get my refund amount.
            Ixigo customer support has been notified about the posted complaint.
            Verified Support
            May 01, 2019
            Ixigo Customer Care's response             Dear Karthika,

            Greetings from ixigo!

            We request you to share the failed booking ID starting with IXITR so that we can assist you. Please email us at [protected]@ixigo.com

            Regards
            Team ixigo.
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              F
              Frankie Jayant
              from Phagwara, Punjab
              Apr 29, 2019
              Resolved
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              Resolved

              Address: H no 73 w no 12 near Bangali hospital sardulgarh Mansa Punjab India 151507, Mansa, Punjab, 151507

              Actually i booked a train ticket from katpadi to tirupur in coimbatore express today (20.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund
              Jun 12, 2019
              Complaint marked as Resolved 
              Ixigo customer support has been notified about the posted complaint.
              Apr 29, 2019
              Updated by Frankie Jayant               Actually i booked a train ticket from Jodhpur to bathinda in janambhomi express today (20.04.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund
              Verified Support
              May 01, 2019
              Ixigo Customer Care's response               Dear Frankie,

              Greetings from ixigo!

              We request you to share the failed booking ID starting with IXITR so that we can assist you. Please email us at [protected]@ixigo.com

              Regards
              Team ixigo.
              View replies
              I have booked my train tickets on 22nd April 2019 and the booking was not confirmed but the money was not refundable so please help me out for my money to be refunded
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                J
                Junaid1121
                from Mumbai, Maharashtra
                Apr 27, 2019
                Resolved
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                Resolved

                I booked a sleeper ticket from mangaluru central to kuttippuram but it is not confirmed after the chart preparation.

                It is pqwl, 44 ticket. This is the message that says, this much amount is deducted by ixigo:

                Rs.236.66 debited by ecom txn using your card xx0138 at ixigo on 26apr2019 07:07:58.

                Because of no confirmation of berth, i travelled to the place by general ticket which is taken from mangaluru central railway station. Please do the needful to get my money refunded.
                +1 photos
                May 31, 2019
                Complaint marked as Resolved 
                Ixigo customer support has been notified about the posted complaint.
                Apr 28, 2019
                Updated by Junaid1121                 Didn't get rs 160.

                Verified Support
                Apr 28, 2019
                Ixigo Customer Care's response                 Dear Junaid,

                Greetings from ixigo !

                The refund has been processed by IRCTC on 28 April as per the refund website. It will be processed to your account within 5-7 working days.

                For any further assistance or query you can write to us at [protected]@ixigo.com

                Regards
                Team ixigo.
                View replies
                Anand Vihar TRM (ANVT) - Lucknow Ne (LJN) train with Booking ID: IXITR[protected] was not confirmed. Refund has been not credited in my account

                booked ticket not confirmed. - Comment #3419212 - Image #0
                Reply
                [protected] is my PNR number, I booked two seats which were in waiting list. After the chart have been prepared, my ticket was cancelled. So kindly give refund of my reservation charge as soon as possible.

                booked ticket not confirmed. - Comment #3422452 - Image #0
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                  L
                  Loknath Rao
                  from Bengaluru, Karnataka
                  Apr 26, 2019
                  Resolved
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                  Resolved

                  Address: 698 Irwin Road, Mysore, Mysore, Karnataka, 570001

                  [protected] i'm booking train ticket from "ixigo trains app" but my ticket was canceled. Still am not getting any refund amount yet
                  My booking id is : ixitr[protected].
                  I emailed this [protected]@ixigo.com. But nothing will happened.
                  But they are sending deferent screen shot. My account passbook
                  Screen shot sending with this id but no use...
                  +2 photos
                  May 28, 2019
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 27, 2019
                  Ixigo Customer Care's response                   Hi Loknath,

                  Greetings from ixigo!

                  Please note refund against the shared id is already been processed from our end and relevant details are been sent to you over e-mail. Request you to please check your mailbox once.

                  For any other assistance please write to us at [protected]@ixigo .com.

                  Regards,
                  Team ixigo.
                  View replies
                  Please my balance refund me please

                  rs.885.13 not receiving - Comment #3418778 - Image #0
                  Reply
                  Sr
                  Yesterday on 25 Apr 19 I have booked a train ticket from ixigo app but unfortunately at the end it couldn't be booked and the money has been deducted from my account.
                  So please you are requested to refund my money back.
                  My booking id is- IXITR[protected].

                  rs.885.13 not receiving - Comment #3419156 - Image #0
                  Reply
                  PNR. [protected] Booking id. IXITR[protected] Train name. Sampark Kranti date of journey12.04.2019 but not refund amount
                  Reply
                  poonamamit's reply, Apr 22, 2019
                  Not refund my amount
                  I was booking for the train kcg to tata nagar and ticket is still pending and money is deducted from my bank account.
                  Reply
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                    J
                    Junaid1121
                    from Mumbai, Maharashtra
                    Apr 25, 2019
                    Resolved
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                    Resolved

                    I didn't get my refund even after unsuccessful booking attempt... This is the message sent from ixigo:

                    I booked on 16th april, still no refund even after 25th april 2019.

                    Muhammed, sorry! Booking for your kuttippuram (Ktu) - kannur (Can) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 297.94 has been initiated and will be credited to your account within 5 days.
                    May 30, 2019
                    Complaint marked as Resolved 
                    Ixigo customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 26, 2019
                    Ixigo Customer Care's response                     Dear Junaid,

                    Thank you for contacting ixigo

                    We understand your concern. We have already processed the refund. The details of the refund has been shared on your registered email ID at mu************[protected]@gmail.com

                    Please write back to us at [protected]@ixigo.com for any other query.

                    Happy Travels
                    Team ixigo
                    View replies
                    My train tickets from Jhansi to Lucknow intercity express
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                      J
                      jay.kumar
                      from Bengaluru, Karnataka
                      Apr 25, 2019
                      Resolved
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                      Resolved

                      Ixigo charged my bank account but the transaction failed and ticket was never issued. When i asked them for refund there customer service said that they cannot find the trip by transaction id and didnt issue me a refund. This is fraudery and consumers should be aware.

                      Ixigo case :[protected]

                      Ixigo transaction id: ixibs[protected]
                      +1 photos
                      May 28, 2019
                      Complaint marked as Resolved 
                      Ixigo customer support has been notified about the posted complaint.
                      Apr 25, 2019
                      Updated by jay.kumar                       Bank transaction details 23 Apr 2019 [protected]TECHIXIGO [protected] 23 Apr 2019 545.25
                      Verified Support
                      Apr 26, 2019
                      Ixigo Customer Care's response                       Dear Jay,

                      Thank you for contacting ixigo!

                      We understand your concern. We have processed a refund of INR 545.25 on 23 April. This will reflect in your account within 5-7 working days.

                      Please write back to us at [protected]@ixigo.com for more information or assistance. 

                      Happy Travels
                      Team ixigo
                      View replies
                      Kozhikkode (CLT) - H Nizamuddin (NZM) train with Booking ID: IXITR[protected] could not be confirmed due to payment failure.

                      ixigo charged my bank account but never booked the ticket - Comment #3419148 - Image #0
                      Reply
                      Money deduction 2times but train booking only one time 617rs deduction is wrong... 607is correct. It's my account slip . It's my train trip to Mumbai from Delhi. I am doing booking payment, sbi is wrong plz check it out

                      ixigo charged my bank account but never booked the ticket - Comment #3419336 - Image #0
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                        B
                        Bholu Sorout
                        from Gurgaon, Haryana
                        Apr 24, 2019
                        Resolved
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                        Resolved

                        Address: Gorota Hodal palwal, Palwal, Haryana, 12345

                        Sr mene ixigo se 15 apr ki sam ko 6. 23 pm pr ticket book kr rha tha kisi karanvas peese kt gye lekin ticket nhi ho payi praveen kumar ke name se ticket thi delhi to srinagar 26 apr ke liye mb no. [protected] email [protected]@gmail.com 4126 pese cutt hue sr plzz kya ye pese vapas aa skte hai or aa skte hai to sr pllz mero ko 10 days wait krte krte ho gye lekin a hi tak koi refundable nhi aya or na hi koi msg aya hai
                        May 27, 2019
                        Complaint marked as Resolved 
                        Ixigo customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 26, 2019
                        Ixigo Customer Care's response                         प्रिय ग्राहक,

                        Ixigo से संपर्क करने के लिए धन्यवाद!

                        हम आपकी चिंता को समझते हैं। बुकिंग संसाधित नहीं की जा सकी और विफल रही। रिफंड 25 अप्रैल को संसाधित किया गया था और यह 5-7 कार्य दिवसों के भीतर आपके खाते में दिखाई देगा।

                        अधिक जानकारी या सहायता के लिए कृपया हमें [protected]@ixigo.com पर लिखें।

                        यात्रा की शुभकमानाएं
                        टीम ixigo
                        View replies
                        I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .My money not refund.Already gone 13 days.
                        So request you please refund my money as soon as possible..

                        not accept ticket - Comment #3414621 - Image #0
                        Reply
                        supervisor's reply, Apr 24, 2019
                        To the author Jyotiprakash Nayak

                        The receipt does not show the issuer ID (IXIGO).
                        You need to claim the amount from the bank, who issued the payment card and performed the fraudlent transaction.
                        If in 10 days the bank refused to process the refund, you can claim the refund via complaining procedore at the Reserve Bank of India.
                        If they failed in 10 days, you can submit the calim to the district court only, using the assistance of the lawyer or the legal professional.
                        Such service will cost you Rs 8"000 or more.

                        sr manager for ICAO / IATA irregulations matters (Asia and Europe)
                        Aryan engineers Ltd,
                        UK Company Number 10997305
                        for request with documents, use electronic address
                        aryan @ vivaldi.net
                        [remove spaces in address field]
                        यह साइट अंग्रेजी भाषा में संचालित है।
                        This site is operated in the English language.
                        Reply
                        Booking id no. IXITR[protected]& booking id no. IXITR[protected] from lalgadh jn. To durgapura to train no 22282 date 29 .03 .19 will not complet by yr app service ..till today date not refund in my bank account. So give responce for my complant. Tnx
                        Reply
                        supervisor's reply, Apr 24, 2019
                        Nobody has a duty to reply (to refund) to

                        - anonymous complaint,

                        - complaint without the correct addresse,

                        - indeffinite complaint,

                        - complaint without evidencies (receipt / invoice), upon such evidence is in the possession of the responder.
                        Sir Mana Ek Ticket Book Ki thi 1May ki .jammu To Bandra : Mushtaq Ahmed But Ticket Fail ho gye mera Money Debit Ho gya :752: Account Se 5 Din Ho gya But Mera paise wapas Ni aaya please Check

                        not accept ticket - Comment #3416427 - Image #0
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                          V
                          vd0201
                          from Mumbai, Maharashtra
                          Apr 24, 2019
                          Resolved
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                          Resolved

                          Hello,
                          Today morning on 24th april i made a booking for 3 passengers in 12931 adi double decker from mumbai central to ahmedabad in ac chair car
                          The amount is 2028.80 rs has been debited from my debit card and even the bank details shows the amount has been deducted but still the ixigo app shows the payment has not been done! And tickets haven’t been booked please help me out.
                          May 27, 2019
                          Complaint marked as Resolved 
                          Ixigo customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 25, 2019
                          Ixigo Customer Care's response                           Hi,

                          Greetings from ixigo!

                          Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

                          You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in "Transactions" section of the ixigo app.

                          Looking forward to your reply.

                          For further assistance please write to us at [protected]@ixigo.com.

                          Regards,
                          Team ixigo.
                          View replies
                          From my account amount was deducted and not return yet and tickets wasn't booked on 2feb 2019. I booked my ticket from ixigo app. Ticket wasn't booked but my amount will be deducted from my account.
                          Please refund my amount to my bank account.

                          payment made but tickets not booked - Comment #3414139 - Image #0
                          Reply
                          Please delete my account becoz i forgot the user id and password and when i try to recover it then it can't be recovered by using my email [protected]@gmail.com
                          And mobile no.[protected]

                          payment made but tickets not booked - Comment #3414149 - Image #0
                          Reply
                          I have transferred money for three times without knowing about this app. I preferred sleeper coach ticket but it is not confirmed and the amount is not refunded and the tickets are not yet confirmed y.please refund the amount
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                            S
                            Saina_29
                            from Kolkata, West Bengal
                            Apr 23, 2019
                            Resolved
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                            Resolved

                            Address: 9/moore Avenue santinagar, Kolkata, West Bengal, 700040

                            I booked tickets from patna to howrah but some how transaction expired rs 1260 also deducted from my account... My order id ixitr[protected] plz refund my money within how may days will i get my money back. It's a very bad experience for me in ixigo.. I will think again... Before booking through this app...
                            Plz it's an request i want my money back...
                            May 26, 2019
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 25, 2019
                            Ixigo Customer Care's response                             Hi Saina,

                            Greetings from ixigo!

                            Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                            Rest assured! Your money is safe and will surely be refunded to your bank.

                            Please write back to us at [protected]@ixigo.com, in case of any further assistance.

                            Regards,
                            Team ixigo.
                            View replies
                            I did a train reservation in which my 1400 rupees were cut and the reservation was cancelled my account did not return rs 1400 so far
                            Reply
                            I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .
                            So request you please refund my money as soon as possible..

                            transaction failed - Comment #3414055 - Image #0
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                            My name is padmabati swain .I canceled my ticket on11/04/019 but I have not got my money and please refund my money .
                            Reply
                            Padmanoj1's reply, Apr 15, 2019
                            I canceled my ticket but I don't got my money plz refund it
                            Payment successful but bus ticket conformation no
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                              P
                              Pra1111
                              from Mumbai, Maharashtra
                              Apr 23, 2019
                              Resolved
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                              Resolved

                              I have tried booking tickets multiple times.. Both the times my booking failed and my money is still pending with you.. My payment id's are 2m3v2ull7uli59h6pc which i tried booking on 21 april at 7:48 pm and the other payment id is 2msbq3gvlmzncfjqg5 which i booked on 23 april at 10:20 am through upi.. Please refund my money.. All my money is stucked
                              I want to book my tickets immediately and this mess happened because of your app
                              Please resolve my matter as soon as possible
                              +1 photos
                              May 26, 2019
                              Complaint marked as Resolved 
                              Ixigo customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 25, 2019
                              Ixigo Customer Care's response                               Hi,

                              Greetings from ixigo!

                              Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                              Rest assured! Your money is safe and will surely be refunded to your bank.

                              Please write back to us at [protected]@ixigo.com, in case of any further assistance.

                              Regards,
                              Team ixigo.
                              View replies
                              I booking train ticket on 14 April but payment is taken on bank but booking failure I need my full amount Rupees 9941 plz solve my problem my order I'd is IXITR[protected] so refund I want plz which date my refund is come to my bank

                              refund immediately - Comment #3414159 - Image #0
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                              Sir
                              I book a ticket from Raipur to agara cant
                              08/04/2019 at 17:25 hrs OrdeID:IXITR[protected] but booking is pending and money deducted my account 489.36 so please refund my money to my account
                              Reply
                              I booked train ticket on14/04/2019 renigunta to howrah but booking failure amount is taken but refund is not come in bank plz solve my problem
                              Reply
                              My amount was wrongly deducted from account while ticket booking on 11 apr 2019 aprox time 14:51 .when I was booking ticket from secunderabad to manmad but the process of ticket booking was not completed, There is no ticket was booked
                              So please refund my deducted balance
                              Reply
                              We booked a bus ticket on 21 St April for going from Eluru to Banglore bus in big bus 12 u seat no we booked the ticket on date 11 on your ixigo App money payed by card money was cutted from bank 1992/-Rs but confirmed message did not came to our phone or email
                              Reply
                              Payment debited from my account but ticket not confirmed but amount refund not credited to my account
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                                A
                                Aslam Ibnu Ansar
                                from Delhi, Delhi
                                Apr 23, 2019
                                Resolved
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                                Resolved

                                Address: Jinnah street,Thulasiyapattinam,Nagai Dt, Nagapattinam, Tamil Nadu, 614714

                                Actually i booked a train ticket from mannarkudi (Mq) to tambaram (Tbm) in mannai express (15.14.2019) but the booking didn't take place successfully only the amount from my account was taken, and i had received a mail about the refund of money.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund..

                                Thank you,
                                +2 photos
                                May 27, 2019
                                Complaint marked as Resolved 
                                Ixigo customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 25, 2019
                                Ixigo Customer Care's response                                 Hi Aslam,

                                Greetings from ixigo!

                                Please note refund against both the shared ids are processed from our end and we have sent you all the refund details to your e-mail id: as*****[protected]@gmail.com. Request you to please check your inbox and the bank statement as well.

                                For any other assistance do write to us at [protected]@ixigo.com.

                                Regards,
                                Team ixigo.
                                View replies
                                I've booked 4 tickets from delhi to jodhpur jn, mandor express for 17th april19, 21:15 under SL, the amount has been deducted from my account but no msg nor do any email of the confirmation for tickets has been showing up. Also it is not showing in the app as well.
                                Worst service.
                                I'm stuck and unable to plan anything.

                                im complaining about my refund issue - Comment #3414632 - Image #0
                                Reply
                                I booked two tickets on 21st March, 2019. My money got deducted from my account but the booking got cancelled. Its been more than 3 weeks. I need my refund as fast as possible .
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                                  R
                                  Raqeebuddeen ahmed
                                  from Perundurai, Tamil Nadu
                                  Apr 22, 2019
                                  Resolved
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                                  Resolved

                                  Failure of ticket booking and deduction of money from my sbi account, but there is no transaction details of my deduction in ixigo app history...
                                  And i couldn't able to cancel or to do anything to refund my money back..
                                  I have attached photo for details of my money deduction from my account..
                                  Plzz help me to get my money refunded..
                                  +1 photos
                                  May 26, 2019
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 25, 2019
                                  Ixigo Customer Care's response                                   Hi Raqeebuddeen,

                                  Greetings from ixigo!

                                  Please note refund against the shared transaction is already been initiated and shall reflect into your account in 5 working days.

                                  Rest assured! Your money is safe and will surely be refunded to your source account.

                                  For any other assistance please write to us at [protected]@ixigo.com.

                                  Regards,
                                  Team ixigo.
                                  View replies
                                  Please sir mai tickets cancelled how Gaya hai per 1590RS wasps nahi aya hai this tickets is ltt to ddu
                                  Reply
                                  No number to contact and not refunding properly not proper guidence
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                                    S
                                    Sivakumarc
                                    from Hyderabad, Telangana
                                    Apr 22, 2019
                                    Resolved
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                                    Resolved

                                    Address: 606601

                                    Dear ixigo iam booking on 14/04/2019 renigunta to howrah but payment is successful but booking is failure iam not received my refund plz give me my refund my i'd ixirt[protected] amount is not come i need my amount rupees 9941 plz give if iam waiting for 8 days but no response my account number [protected]. If you not give i will definitely go to suicide. Plz help
                                    +1 photos
                                    May 27, 2019
                                    Complaint marked as Resolved 
                                    Ixigo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 23, 2019
                                    Ixigo Customer Care's response                                     Hi Siva,

                                    Greetings from ixigo!

                                    Please note refund against the shared id has already been processed to your source account. We have sent you all the refund details as well over e-mail.

                                    For any other assistance please do write to us at [protected]@ixigo.com.

                                    Regards,
                                    Team ixigo.
                                    Apr 27, 2019
                                    Updated by Sivakumarc                                     Dear sir plz give me my refund
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                                      S
                                      Simsonraj
                                      from Tirunelveli, Tamil Nadu
                                      Apr 22, 2019
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                                      I was try to book train ticket in ixigo app from tirunelveli to ernakulam in sleper class ticket in jamnagar express for rs.220. While booking transaction amount is debited and received msg from bank but i didn't get ticket from ixigi ewhile checking passbook ixigo received amount from bank account without any ticket issue and in our app there is no other customer complaint no. I need refund of my full ticket fare of rs.220.
                                      +2 photos
                                      Ixigo customer support has been notified about the posted complaint.
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                                        U
                                        Uthra Karthikeyan
                                        from Jayamkondacholapuram, Tamil Nadu
                                        Apr 21, 2019
                                        Resolved
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                                        Resolved

                                        While, booking a ticket from ms to rmm, cash has got debited from my account but i didn't receive any ticket confirmation message or email.in app transactions, it shows "booking pending".
                                        And will get updated in 40 minutes but even after 40 minutes, i didn't get any uldates yet. What to be done now? When will i get my money back, how to contact your team?
                                        +1 photos
                                        May 25, 2019
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 22, 2019
                                        Ixigo Customer Care's response                                         Hi,

                                        Greetings from ixigo!

                                        Thank you for writing in. Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

                                        Rest assured! Your money is safe and will surely be refunded to your bank.

                                        For any other assistance please write to us at [protected]@ixigo.com.

                                        Regards,
                                        Team ixigo.
                                        Helpful
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