Submit a Complaint
Railways
Ixigo

[Resolved]  Ixigo — transaction failed

Address:9/moore Avenue santinagar, Kolkata, West Bengal, 700040

I booked tickets from patna to howrah but some how transaction expired rs 1260 also deducted from my account... My order id ixitr[protected] plz refund my money within how may days will i get my money back. It's a very bad experience for me in ixigo.. I will think again... Before booking through this app...
Plz it's an request i want my money back...
Was this information helpful?
No (0)
Yes (0)
May 26, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2019
Ixigo Customer Care's response Hi Saina,

Greetings from ixigo!

Please be informed booking against the shared id had failed and refund shall reflect into your bank account within 5 working days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

Please write back to us at [protected]@ixigo.com, in case of any further assistance.

Regards,
Team ixigo.
Complaint comments 
4 Comments

Related Ixigo reviews

[Resolved]Ixigo - Payment deducted but ticket didn't booked[Resolved]Ixigo - Payment complete but Booking failed.[Resolved]Ixigo - Refund not credited to the source account[Resolved]Ixigo - Flight ticket cancellation problem[Resolved]Ixigo - Amount deducted from account but my flight ticket-round trip has not been confirmed.
View all 2400 Ixigo Reviews

Comments

I did a train reservation in which my 1400 rupees were cut and the reservation was cancelled my account did not return rs 1400 so far
Reply
I booking my ticket Chennai Egmore(MS) to Bhubaneswar(BBS) PDY BBS EXPRESS on date (03/04/2019 )payment ₹1127.42 is also completed. But ticket booking is failed .
So request you please refund my money as soon as possible..

Reply
My name is padmabati swain .I canceled my ticket on11/04/019 but I have not got my money and please refund my money .
Reply
Padmanoj1's reply, Apr 15, 2019
I canceled my ticket but I don't got my money plz refund it
Payment successful but bus ticket conformation no
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    68%
    Complaints
    2400
    Pending
    355
    Resolved
    1516
    View all 2400 Ixigo reviews & complaints
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information