Junglee Rummy Complaints & Reviews

Apr 24, 2020

Junglee Rummy Customer Care's response Dear Chandhu,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We have checked your account and found that you were playing from Telangana. Please be noted that before you add cash to your Junglee Rummy account or play cash rummy games on our Website, you must acknowledge the legality of playing cash rummy games in the jurisdiction from where you are playing the cash games. You are prohibited to play cash games on JungleeRummy.com if you are not legally competent to perform transactions in Indian Rupees through banking channels in India and/or if you are not accessing JungleeRummy.com from a jurisdiction where playing cash online rummy games is legally permitted. Any violation of this policy will be considered a breach of our Terms, and as a result, your Junglee Rummy account will be locked immediately and you will not be entitled to receive any prizes or refunds from any such cash games you might have participated in on our Website. You also acknowledge that the state laws of Assam, Odisha, Sikkim, Nagaland, and Telangana, also called the Restricted Territories, do not permit their residents to play cash rummy games. You shall abide by these state laws and will not use Junglee Rummy’s Services to deposit cash, withdraw cash, or participate in cash games on Junglee Rummy while residing in these states.

To know more you may click on https://www.jungleerummy.com/termsofservice

Additionally, Our customer experts will get in touch with you within 24 hours to resolve your issue at the earliest.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Apr 24, 2020

Junglee Rummy Customer Care's response Dear Pradeep,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand that your concern related to withdrawal. We have checked as per the details available on the screenshot and found
that your ID proof i.e PAN card declined due to incorrect ID number entered.

After verification, we found that your Pan card was already uploaded and approved in another account. Please note that your registration on the Website is restricted to a single user account, which will be used by you to avail yourself of the Services provided on the Website. You are prohibited from creating or using multiple user IDs for playing on the Website or using our Services.

Please click on the below link to know more:

https://www.jungleerummy.com/termsofservice

Also, we wish to inform you that now your Pan card is successfully verified and approved. You may now place withdrawal without any issue.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Mar 07, 2020

Junglee Rummy Customer Care's response Dear Jagatheesan,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand that you faced the issue. Please note that your concern was already forwarded to the concerned team and you will receive the callback within 24 working hours to resolve your issue at the earliest.

Also, note that detection of a breach of our Fair Play Policy, such as but not limited to, fraudulent deposits under a stolen identity or collusion in play, shall result in prompt and serious action by Junglee Rummy against the suspected user, as detailed in the section entitled Breach and Consequences below.

1.1 Anti-Cheating and Anti-Collusion

1.1.1 You undertake that you yourself will play in all Games for which you register/which you join and not use any form of external assistance to play. You shall not add any unauthorized components and not create nor use any cheats, exploits, bots, hacks or any other third-party software designed to modify the Website. You also undertake that you will not use any third-party software that intercepts, mines or in any way collects information from or through the Website or through any of our Services. Any attempt to employ any such external assistance is strictly prohibited.

1.1.2 Formation of teams by you and any other user(s) for collusion or any form of cheating in the Games on the Website is strictly prohibited.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Feb 24, 2020

Junglee Rummy Customer Care's response Dear Rakesh,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We understand your concern and as checked we found that your KYC is now completed and you may place withdrawal.

You can write to us on [protected]@jungleerummy.com if you have any issues or queries so that we can provide you the best possible resolution.

For any further assistance, you may reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Jan 31, 2020

Junglee Rummy Customer Care's response Dear Muraaaa,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We would like to inform you that Rummy is a skill-based game, and winning and losing depends upon your game strategy and skills. Also, Junglee Rummy is RNG certified and you may find the certification on the link below:
https://www.jungleerummy.com/certification. Hence, we do not have any manual control over the cards.

Here are some additional tips that we'd like you to review with regards to our Responsible Gaming policy to help you in the future: https://www.jungleerummy.com/responsiblegaming

· Strike a balance in your life to check any form of addiction to playing excessively. Never prioritize playing games over other activities that impact your daily life.

· Consider gameplay as a form of re-creation meant for entertainment.

· Keep track of the total time you spend while playing games and limit it.

· If you play cash games, set a limit for your daily/monthly spends and stick to it consistently.

· Always play with a positive mindset and avoid playing in a distressed mood.

· Never play to chase losses and stop playing it if you are on a losing spree.

Also, To fix this, we need some information to locate your account. We suggest you to kindly email to us at [protected]@jungleerummy.com or call us on our toll-free number[protected]. You can even contact us through the inbuilt chat channel that you can see after logging in to your Junglee Rummy account.

We are waiting for your response regarding this on our chat/email or phone channel so that we can help you further regarding this.

For further queries, you may also contact us on[protected] between Monday to Friday (10:00 AM to 7:00 PM)

Jan 14, 2020

Junglee Rummy Customer Care's response Dear Deepak,

Greetings from Junglee Rummy.

We are concerned you feel this way, however, Rummy is a social game and should only be played for entertainment. Please understand that you can anytime switch to free games & tournaments if you feel you are losing too much.

In fact, the terms & conditions you agreed to at the time of registration, you should always follow the responsible gaming policy which specifies that you should never play to chase losses and stop playing it if you are in a losing spree.

Winning and losing are entirely upon the user's skill and strategy in a game and Junglee Rummy is in no way or manner involved in any game. We stress again that Rummy should only be played for entertainment and as such we are not going to let the user play as he's clearly not playing for entertainment.

Again, if we were running an operation that defied our commitment to provide a safe, secure, fair and entertaining skill gaming platform for our users, we would not have enjoyed the success and support of all our users. Since we do in fact provide a safe, secure and fair skill gaming platform, our users continue to utilize our services to play fair entertaining skill rummy games.

Also, in your best interest, we have locked your account.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Jan 08, 2020

Junglee Rummy Customer Care's response Dear Noorsafi,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We would like to inform you that we need certain documents in order to change your name. Also, we tried on your number to get your issue resolved as soon as possible.

We request you to contact us on our toll-free number to get the issue resolved.

Thank you for your time!

Regards

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 30, 2019

Junglee Rummy Customer Care's response Dear Santosh,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

Please be noted that we take the fair play of Online Rummy on Junglee Rummy very seriously. To prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of fraud and in-game collision, all user actions are monitored and recorded as mentioned above.

Please click on the below link for more information:

https://www.jungleerummy.com/termsofservice

For any further assistance, do reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 13, 2019

Junglee Rummy Customer Care's response Dear Surya,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

Please be noted that we take the fair play of Online Rummy on Junglee Rummy very seriously. To prevent any form of fraud or unfair play in our games and on our site, all user actions including deposits, identity verification, rummy games, and individual hands are monitored to ensure a safe, legal and fair environment for all our users.

Rummy can be played by you with your circle of friends, but as a social game, not a team effort. Every single game must be a fair individual effort. Hence, as part of the Fair Play Policy and to prevent any form of fraud and in-game collision, all user actions are monitored and recorded as mentioned above.

Please click on the below link for more information:

https://www.jungleerummy.com/termsofservice

For any further assistance, do reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com

Dec 04, 2019

Junglee Rummy Customer Care's response Dear Sasikanth,

Greetings from Junglee Rummy - India's most trusted Rummy Site.

We are concerned you feel this way and as a leading Rummy site, we indeed take fairness of gameplay o[censored]tmost importance. As informed to you on your email, the games referred to in your email were under investigation and since it was taking time to verify the games, we refunded Rs. 4000 valuing your patience. Please note that under no circumstances we credit customers with winnings of the game as the actual outcome can never be predicted in a Point Rummy Game.

As you have mentioned that we resolve all customer queries with efficiency, you have to show the same trust that we always ensure customer satisfaction, hence even when the verification of the game was not complete, we not only gave your losing amount but also rewarded you a with a special bonus for your patience and association.

Also, as you are already aware, that in case of any detection of a breach of our Fair Play policy, such as and not limited to, fraudulent deposits under a stolen identity or collusion in gameplay, shall result in swift and serious action taken by us against the suspected user. You may refer to our "Fair Play Policy" and "Breach and Consequences" on the link
https://www.jungleerummy.com/termsofservice

Also, we have arranged the callback for you to resolve your query at the earliest.

For any further assistance, do reach out to us on[protected] from Monday to Saturday (10 AM to 7 PM).

Junglee Rummy - India's most trusted Rummy Site.
[protected]Mon-Sat 10:00 - 19:00)
[protected]@jungleerummy.com