JustDial.com Complaints & Reviews

Just Dial has been pathetic service provider and equally pathetic customer service. I have chasing for the refund and to end the contract since Dec but they have charged even when I supposed to get to months ECS services free of charge. I Have been in touch with the Just dial team for over 20 times now and few customer service representatives from different departments.

I have been cheated by Avinash Singh who earlier asked not to contact JD as he might loose the job. And he promised that he will get my money refunded or else he will pay it by his own. He has now blocked my number. I haven't spoken to him since Dec, 23.

Siddharth, Shalini, Luvkush, Rohit or Mohit, Saloni Likewise many others, Few of them have listened to my concerns and could do nothing more than arranging a call back. When I bought the services I was told that it is a one year contract and now (11Jul, 23) I have been told its a perpetual contract( Haven't heard of this before). I was told since I have paid 2 months payment in advance I will not be charged in the month of Nov & Dec, 22 but I was charged again and this time and additional charge of RS 589.00 was charged because plan was upgraded (I have no idea about it)

Here are the charges so that I dont have repeat the story thousand times.

1180.00 JD[protected]Nov22

589.00 JD [protected] 8Dec2022
1180.00 JD [protected] 8Dec2022 1769.00

589.00 JD [protected] 8Jan2023
1180.00 JD [protected] 8Jan2022 1769.00

589.00 JD [protected] 8Feb2023
1180.00 JD [protected] 8Feb2022 1769.00

Also, on asking why there were changes made to the account details on my JD account- I did not get any concrete answer. Mohit's (who I am not aware of ) account Fedrel bank - last four digits 1771 information was added to my business. As per JD its a same contract which is transferred to any new business who buys services from JD.

JD has all the call recordings and they can listen to it and would agree that I asked to cancel the contract way back in the month of Dec, 23. I have been sick & tired now and want someone to take actions.

Regards,
Shailesh Sundriyal
[protected]

Since yesterday there are many calls I received from Justdial for enquiry of wifi service which I haven't enquired about
So kindly stopped these calls

RAGISTED NUMBER [protected]

ATTACHED SCREENSHOT

ALREADY GIVE RECEIVED ECS STOP REQUEST SUMIT DATE 16/05/2023 AFTER DEDUCT ECS 1 MONTHS COMPLETE NOTICE PERIOD .

LEKIN APNE PHIR SAY BILL KIYO GENRATE KIYA .
15 JULY KO APKA ECS NAHI KATNA CHAHIE .

I went to my bank to stop the ECS service but as per bank it is an agreement between two parties and they can't stop it.

--
Thanks&Regards

BHARAT SONI
Ecommerce Head
[protected]
Pegasus Premium Automotive Interior

Have purchased package on 8th June for 1 year from Just Dial. While giving package they have committed they will provide per day 15 leads and they will provide website which they will upload on just dial app. But after one month also no service from that side and even their staff not replying proper.

Kindly help me in refund from Just Dial

Hi Sir

I was requested to activate paid partner from past 6 months till now ur person not activated, ECS was activated from your personal last 6 months is Name NAVEEN, MOBILE NUMBER [protected], he is cheated me
I request to cancel an refund my money back

Thanks
Paulraj
[protected]

Due to the information given about my mobile number & email many calls a rising to me so, please unsubscribe me by justdial. So please cancel my subscription to Justdial I should not get any calls from Justdial and I have got all the pieces of information in Justdial I tried many ways to unsubscribe but was not able to do so please unsubscribe me or delete my account from just dial. my number is [protected], [protected]. my accounts are jai rcm, a1 salvation data.

Please remove personal photos of clients

First there sales agent gave incomplete misleading info about contract now My business colapsed n if asked just dial to stop my Ecs service n cancel Ecs mandate but they are not closing it even after repeated requests. Plz stop n cancel my Ecs mandate.

I am business owner of Indian Business Service Force, i have been miscommunicated by Just Dial Sr. Sales Manager Mr. Ravi Prakash Singh
and Taken 4720/- say First two month Advance EMI and after a week saying your service will active after clearance of 1st EMI, I said i have paid 1st 2 EMIs. Now i saying No that is last two month Advance EMI.
So by this manner they are cheating to the customer, They are confusing to the customer and later they blame customer its self that they are lying. I have paid money to lie with Just Dial Manager.
I request to Just Dial Customer complaint redressal team that Its very start and i have got very bad Experience Sr. Sales Manager (as per visiting Card). I will not continue with Just Dial. Please refund my Money.
I dont want to promote my Business with you people.

We are from Cognizance Institute of Mental Health and Neuro Science P Ltd.
and registered for just dial services but we are not receiving inquiries. The representative also is not responding.
We were informed that SMS services will be added for our new Omni account but from the date of renewal ie., 12/06/2023 it has not been added and no information provided either.

please note that this is leading to low inquiries and thereby loss in business.

Request to send one representative on urgent basis and resolve our issue.

डियर सर मेरा नाम समर है मेने just dail कंपनी में अपना स्क्रैप का बिज़नेस रजिस्टर करवाया था, कंपनी से पैकेज लिया था जिसके लिए मेने 7080 रूपये कंपनी को दिए थे, लेकिन कंपनी ने पैसे लेने...

Fraud Agency Duping Money In Name of Arranging House Maid Gave rs. 5000 on 22nd june 2023 as a booking amount however after that no pick up of calls or coordinating any logistics. I was very specific and was told a maid and housekeeping staff will be arranged in two days. Now no one is picking up calls after deposit made. The guy keeps forwarding dates saying we are working on police clearance for maids or other excuses.
Just dial...

A while ago i took a 3 months justdial package for which they took a sum of 4720 as a down payment from me. even after a month i was getting no leads and the sales executive would not talk to me. i was approached by another executive who is now forcing me to pay 2300 per month for the services or else money will be deducted from my account, since then they have deducted 700/- once and 200/- twice from my account without consent and are not discontinuing the service as well let alone give me back my
" refundable " security deposit. please look into my issue and resolve it ASAP
thanks

Due to the information given about my mobile number & email many calls a rising to me so, please unsubscribe me in just dial. So please cancel my subscription to justdial i should not get any calls from justdial and i have got all the informations in the justdial i tried many ways to unsubscribe but not able to do so please unsubscribe me or delete my account from just dial.

Multi times Complaint but not stop my ecs please stop my ecs

my profile https://www.justdial.com/Aurangabad-maharashtra/V-R-Speech-And-Hearing-Clinic-Ne...⇄

Respected sir, I Amandeep singh Director of perfect windows sector-14 gurgaon want to raise a complaint against justdial as this company and their field / sales employees are giving fake commitments and plans to customers on the name of justdial, we recently started our plan on justdial on February 2023 after convinced by the justdial managers and employees to resume our plan as in past years we have suffered alot by them due to their fake leads, repeated leads, location error, poor customer support etc .we have paid justdial total of 1months advance+ 2months security money which they us that it will be refundable but after 15-20 days of taking plan, we started getting fake leads, repeated leads, location error again so I told justdila team to check it and clarify it but they didn't responded back and after a month I told justdial on their customer support number[protected] to stop our plan as we were not getting the services which they committed while taking the payment and advance and after many complaints done to their customer support, they us that we won't be getting our security money back which they told us that it will be refundable while taking the plan . We humbly requested justdial to just stop our plan after getting harrassed of not giving services + not giving our security amount back and at last they told us to resume till our security money period expires which I clearly told them many times to stop the plan after that and while getting their calls too but they didn't and as of now justdial has deducted bouncing charges+ ecs charges o[censored]njustified payments from our account without authorisation/intimating us as we clearly told justdial to stop it permanently bcoz of the negligence of customer support+ staff + wrongly commitments. In total of 2360+2360 =4720/- security amount ( unjustified) taken from us and now on 17 June 2023 bouncing charges + ecs charges of total 2700/- has been deducted recently without our will .we request you to start strict action against company way of working and harrasing customers like us everyday with fake plans and fake commitmentsand would humbly request to kindly help us in getting our refund of total -7420/- which was taken by justdial unwillingly and looted by us from this company

Your advisor fraud with me. they pressurized for activate this service and to get trust that service will stop after 6 months but the company asks me service stop after 1 year & now I am unable to pay for service this reason my loss is 8844/- rs . If I don't pay then ECS will be bounce and it directly effect for my CIBIL. I am get trapped in Justdial company employee. Now I want to stop ECS mandate. I closed my business & I am unable to pay for this service.

Mr. Ajith and Mr. Rahul - sales executives from Just Dial falsely claimed and received a deposit for my contract in August 2022, stating that it will be used for service or refunded. They have stopped providing the agreed-upon service from November 2022.
My phone number on the account is Ph- [protected].
There is a balance of Rs. 4828 and Rs. 2368 as a deposit which I paid at the start of the service in two of my business accounts. Just Dial executives are neither refunding the balance in my account nor providing the service that was originally agreed upon at the time of the contract.
The sales executives are falsely claiming that the ECS contract is EMI and we can stop it or skip ECS whenever desired and fraudulently giving false promises to get money for the service. Once they receive the money they neither respond nor provide the service agreed upon. ECS was activated for my account and a deposit was received to cover in case ECS payment was not done. Now they have stopped service and ECS payment is also stopped.
Please help me get a refund for the service they have not provided. The amount is present in my account as Just dial balance. They are not providing the service originally agreed upon as per the contract and I don't want anything to do with JustDial hereafter.
It has been 8 months and they are still not processing the refund of my balance.
I have attached the balances present in both of my accounts in Justdial. It will be shown under the heading Other Balances.
According to justdials refund policy -
10. REFUNDS POLICY

"Just Dial shall process a refund, when a valid authorization and presentment was previously processed and the Users subsequently either cancelled the transaction or returns the goods, or wishes to refund the amount in cases of services not rendered, or to rectify any transaction processing error, or services/goods is not delivered within prescribed period of your completion of the transaction, then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page, containing the complete details of the said disputed transactions such as date, time, order/transaction numbers, account number etc..

For processing a refund, the users shall present a refund request to Just Dial along with all the required detail to identify the previously authorized and settled transaction and Just Dial shall process the refund within 5 (Five) working days from the date the refund request is received. The refund request must describe the failed / returned / rejected / cancelled transactions or merchandise were returned, services cancelled or adjustment made.

The funds have to be credited back to the same source from where these were received, and not by cash or any other mode. In case of any users’ complaint regarding non- refund for failed transactions and/or non-credit for successful transactions shall be dealt by the Bank. Any complaint about credit not being given to Users should be dealt with conclusively and bilaterally by the remitting and beneficiary banks as per its Policy.

Note: Just Dial is not responsible for any wrong purchase or recharge for an incorrect mobile number or DTH account number or fund transfers in an incorrect bank account or any unauthorised payment by users. You are sole responsible for the accuracy, authenticity of information pertaining to the goods/services or the payment credentials while using the JD Pay Services."

As mentioned above even with services not rendered JustDial refuses to refund my money. Please help me receive a refund of the money I paid.
Thank you.

My phone number on the account is Ph-[protected].
You can contact me in the same number.

Mr. Ajith and Mr. Rahul - sales executives from Just Dial falsely claimed and received a deposit for my contract in August 2022, stating that it will be used for service or refunded. They have stopped providing the agreed-upon service from November 2022.
There is a balance of Rs. 4828 and Rs. 2368 as a deposit which I paid at the start of the service in two of my business accounts. Just Dial executives are neither refunding the balance in my account nor providing the service that was originally agreed upon at the time of the contract.
The sales executives are falsely claiming that the ECS contract is EMI and we can stop it or skip ECS whenever desired and fraudulently giving false promises to get money for the service. Once they receive the money they neither respond nor provide the service agreed upon. ECS was activated for my account and a deposit was received to cover in case ECS payment was not done. Now they have stopped service and ECS payment is also stopped.
Please help me get a refund for the service they have not provided. The amount is present in my account as Just dial balance. They are not providing the service originally agreed upon as per the contract and I don't want anything to do with JustDial hereafter.
It has been 8 months and they are still not processing the refund of my balance.
I have attached the balances present in both of my accounts in Justdial. It will be shown under the heading Other Balances.

According to justdials refund policy -
10. REFUNDS POLICY

"Just Dial shall process a refund, when a valid authorization and presentment was previously processed and the Users subsequently either cancelled the transaction or returns the goods, or wishes to refund the amount in cases of services not rendered, or to rectify any transaction processing error, or services/goods is not delivered within prescribed period of your completion of the transaction, then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page, containing the complete details of the said disputed transactions such as date, time, order/transaction numbers, account number etc..

For processing a refund, the users shall present a refund request to Just Dial along with all the required detail to identify the previously authorized and settled transaction and Just Dial shall process the refund within 5 (Five) working days from the date the refund request is received. The refund request must describe the failed / returned / rejected / cancelled transactions or merchandise were returned, services cancelled or adjustment made.

The funds have to be credited back to the same source from where these were received, and not by cash or any other mode. In case of any users’ complaint regarding non- refund for failed transactions and/or non-credit for successful transactions shall be dealt by the Bank. Any complaint about credit not being given to Users should be dealt with conclusively and bilaterally by the remitting and beneficiary banks as per its Policy.

Note: Just Dial is not responsible for any wrong purchase or recharge for an incorrect mobile number or DTH account number or fund transfers in an incorrect bank account or any unauthorised payment by users. You are sole responsible for the accuracy, authenticity of information pertaining to the goods/services or the payment credentials while using the JD Pay Services."

As mentioned above even with services not rendered JustDial refuses to refund my money. Please help me receive a refund of the money I paid.
Thank you.

Mr. Ajith and Mr. Rahul - sales executives from Just Dial falsely claimed and received a deposit for my contract in August 2022, stating that it will be used for service or refunded. They have stopped providing the agreed-upon service from November 2022.
There is a balance of Rs. 4828 and Rs. 2368 as a deposit which I paid at the start of the service in two of my business accounts. Just Dial executives are neither refunding the balance in my account nor providing the service that was originally agreed upon at the time of the contract.
The sales executives are falsely claiming that the ECS contract is EMI and we can stop it or skip ECS whenever desired and fraudulently giving false promises to get money for the service. Once they receive the money they neither respond nor provide the service agreed upon. ECS was activated for my account and a deposit was received to cover in case ECS payment was not done. Now they have stopped service and ECS payment is also stopped.
Please help me get a refund for the service they have not provided. The amount is present in my account as Just dial balance. They are not providing the service originally agreed upon as per the contract and I don't want anything to do with JustDial hereafter.
It has been 8 months and they are still not processing the refund of my balance.
I have attached the balances present in both of my accounts in Justdial. It will be shown under the heading Other Balances.
According to justdials refund policy -
10. REFUNDS POLICY

"Just Dial shall process a refund, when a valid authorization and presentment was previously processed and the Users subsequently either cancelled the transaction or returns the goods, or wishes to refund the amount in cases of services not rendered, or to rectify any transaction processing error, or services/goods is not delivered within prescribed period of your completion of the transaction, then you may inform us by sending an email to our customer services email address mentioned on the Contact Us page, containing the complete details of the said disputed transactions such as date, time, order/transaction numbers, account number etc..

For processing a refund, the users shall present a refund request to Just Dial along with all the required detail to identify the previously authorized and settled transaction and Just Dial shall process the refund within 5 (Five) working days from the date the refund request is received. The refund request must describe the failed / returned / rejected / cancelled transactions or merchandise were returned, services cancelled or adjustment made.

The funds have to be credited back to the same source from where these were received, and not by cash or any other mode. In case of any users’ complaint regarding non- refund for failed transactions and/or non-credit for successful transactions shall be dealt by the Bank. Any complaint about credit not being given to Users should be dealt with conclusively and bilaterally by the remitting and beneficiary banks as per its Policy.

Note: Just Dial is not responsible for any wrong purchase or recharge for an incorrect mobile number or DTH account number or fund transfers in an incorrect bank account or any unauthorised payment by users. You are sole responsible for the accuracy, authenticity of information pertaining to the goods/services or the payment credentials while using the JD Pay Services."

As mentioned above even with services not rendered JustDial refuses to refund my money. Please help me receive a refund of the money I paid.
Thank you.