Karbonn Mobiles Complaints & Reviews

Name:- rahul agarwal
m.no. [protected]
service center detail : 2 floor, bhagwati complex, meerut near hapur bus stand

my hand set is not working properly. b'coz the time o[censored]sing of handset lineing has been made of handset screen but in this issue your executive said that this handset is dip in water. but actually handset is not in water. and company guarntee has been completed.
my purchase/bill date. 03.07.15. so pls. u define that how to complete my hand set guarntee.

Sir, mera mobile jo ki kharab ho gaya tha maine use banne ke liye aapke care me 06-5-16 ko diya. but avi tak ban ke nahi aaya hai. please mujhe bataiyega ki kab tak ban ke aayega. mere mobile ka IMEI No hai - [protected]. apki company kisi v problem ko jab 15-20 dino ke andar khatm karti hai toh itna din kyu lagaya sir aapne. mere pas koi dusra mobile nai hai. toh aapke company ka ye v dayitwa banta hai ki tab tak apne customer ko dusra mobile provide kare. so please jald se jald mere mobile ko thik kar ke vej de.

Sir, i bought a karbonn titanium s20 mobile but now the battery gets damaged... there is no availability of karbonn battery ... me ready to pay for battery but there is no availability so kindly give information on where to get the battery or ay any other mobile battery which suits this mobiles plsss.i[censored] not resolve my issue i really going to make complaints over court

Dear Sir,
Pl. refer to my subject complaint dt. 24.04.2016 submitted to you .Matter has not been resolved till date neither my complaint is appearing on your complaint list. only one reply has been received from your end on which is as follows:-
Karbonn Mobiles Complaint Status Update [ID: 1272633]
Inbox
consumercomplaints.in Apr 24 to me

Greetings. Your complaint has been forwarded to Karbonn Mobiles customer service. You should receive a reply from the company representatives within several days. Please login to your account to view and update the status of your complaint. To view your complaint on www.ConsumerComplaints.in click here: We sincerely hope your issue will be resolved as soon as possible!
Kind regards,
ConsumerComplaints.in Team

Pl. look into the matter & advise What should I do?
Thanking You, R.Pandey

I had a karbonn handset model no. Id karbonn titanium delight s22. Within one month o[censored]sing the handset creating switch problem, the handset deadly off, & its not have been switch on.
A collection point of divya mobile care (Karbonn service centre, robertsganj.) is in my city renukoot,
I given my handset there for deposit & service by service centre.
Dear sir,
Its matter is 6 month ago, but there are no response by anyone anywhere.
I contact to
1. Mr. Sunil (Colection point renukoot) mb-[protected]
Responce is dealy to dealey...
2. Karbonn service centre robertsganj. Mb-[protected]
Responce is tacking off from service centre delhi. & now tell me that contact to mr. Santosh dube (Service head) mb-[protected] (No tacking phone till date)
3. Mr. Manish jain (Srd). Responce is looking that.
4. Mr. Sanjay singh (Sales manager). This person transferred.

I purchased a karbonn titanium s200hd (Imei no. [protected]) on 23rd march 2016. Now it is not working and also warranty period available. But the authorized servicing center m/s milon, gopal agarwala bhabwn, tezpur city, assam would not give the warranty service due to purchased through online shopping (From snap deal).

The mentioned authorized servicing center said that this mobile is not eligible of warranty period because it is not give us the authorizes to warranty. Please do something. Thanks

My above mobile battry budge (Full gai hai) on 21/05/2016 and my mobile is not working i call many time on [protected] reply received pl wait for 15 days but after 17 day we have not received any battary and not received any reply my mobile invoice no. Is s83bfb/15-16/76501 date 25/03/2016. Pl help me
Ashok gupta
Amalkha
Distt panipat haryana
[protected]

My name is ashok, i purchased karbonn s 320(White) from amazone vide bill no hr- del[protected] with dated 29th april 2016, sold by seven star infosystem, unit no.1, khewat/khata no. 373/400 mustilrue no. 31, village ... Mewat- 122105, haryana india,

Most of the time there is lot of noise while making calls and battery back up also worst, in this condition i am unable to do the desired work.

In view of above i request you to please arrange to repair my mobile set or change the set, in this connection please guide me immediately so that problem can be resolved.
Failing which i will be constraint to take such steps which are not paletable tu your company.


Regards,
Ashok
[protected].

Rsir

My cell model no. S25 was given to om electronics nagpur on 31.03.16. That job sheet no. Kjaspmh03436kr39318. That time they are committed to give return my cell in next 20 days. But till date now 03.06.16 wen ever i was call for my cell repairing status they postponed delivery date by more 15 days.
Can you please consider my request. Waiting in your response.

Thank you

Rashmi wankhede

[protected]@gmail.com

My name is Rahul shinde. On 15 April i submitted my s202 to sai telecom in pune cause of network issue. O 18 th April they give me phone and said problem solved but on 19th i have submitted again cause problem not solved. That time they have taken 1month time for repairing. After 1 month and 7 days service center called me and said " we received your phone but problem not solved and we have to send again to the company." Is this way you treat your customer? If problem is not solved within 1 month then what are you people doing a month with my phone. My complaint no. KJASMH510416KR12191. CAN I GET solution or this is just time pass purpose only.

Dear sir/madam,

4 months back i purchased karbonn quattro - l50hd. However after purchase shortly withing the time after 7 -14 days. The handset turned off and it was not functionable. Thus i have given the handset to karbonn service centre the attachment is for your reference. As i am using a handset for business purpose. Thus do the needful as i am stuck because of the handset being the only source of my income.

Also whenever i had called service centre also mails i get the reply of other 10 days everytime.


Regards,
Vijendrakumar mishra
Mob no : [protected]

Hey there..! Its been 1 month since i have given my karbonn mobile for service in "diya solutions-gst road-tambaram-chennai-tamilnadu"...! The date of return has been promised to be by 15-5-2k16...! But i haven't received my mobile yet..! Whenever i ring them up there is no proper response..! The only reply is that "we haven't recieved the original spare part from the karbonn industries..!" due to this delay, lot of my business dealings rermains pending..! So i hereby kindly request your authorities to take a look at this problem and solve it as soon as possible...!

Mobile details:-

Model= karbonn sparkle v (Red)
Retailer = jaina marketing and associates
Buyer = bala subramanian. L
Imei no. = [protected]
Karbonn service centre = diya solutions-gst road-tambaram - chennai-tamilnadu
Work order no. = 1777
Complaint given for = touch not working

My contact details:-
Mobile:- [protected]
Email id:- [protected]@gmail.com

Sir i have given my karboon mobile to (Kalyan), mumbai service center, every time the service center people behaving very badly and do not give mobile issue service on time. Some time they are ready for fight with customers
Please take the strict action against service center or cancel the license of the service center please
(Technocraft technology, 4, mahek plaza, opp bsnl gate no1, kala talao, kalyan west)
Mobile no of service center :[protected]

Please take strict action for the goodwill of the company and the consumer

I have purchased the karbonn a2+ from you sales dealers in august 2015 and the charger did not work the second month of purchase and got a new karbonn charger, where as the charging pin point of the mobile is broken.
I went to the authorized service centre in banaswadi (Sri balaji mobiles), where as i had to pay for the change in pin.
When i had to put the mobile for charging, the pin broke again the same day. I went to the same centre, where as he had mentioned that the panel board is weak and i could see the mobile camera was melted and the seal is completely broken.
I asked the person to see what he had done, he spoke harsh and behaved indecent.
He also mentioned that the local mobiles like karbonn will not last longer.

I would like a raise a complaint to the consumer court about the behavior of your staff and i was given a wrong information.

Please feel free to call me on [protected] for any more information between 9.00 am to 12:30 pm.

If it is not resolved, i am going to raise it to the media and the consumer court.

The ime 1: [protected] (Karbonn a2+).

Dear sir,
My name is swapnil suresh sonar. My mobile karbonn much five is dad.
My nearest service center (Diya adlop, trimurti chowk, cidco, nashik,
Maharashatra) this is after 5 days center is of. And my mobile submited maxmimum 1 month..
Way service center is of...?
My mobile who to late reparing..?

This said for mi your mobile sent to karbonn company reparing..
My contact stop a 1 month..

Hi this is michael, i got replaced mobile phone (Karbonn titanium s12 delite) from karbonn service center for rs.2200 on 16/05/2016 and the dealer said, there is no issue in this product so and so. And he given one month warranty for that product. After two days i found some problems i. E back camera not clear, volume downkey not working, second sim tray damaged. I gone service center on 18/05/2016 and talk with the dealer and he said they will repair free of cost. But now i want refund for that product i dont want that product because he cheated me. But they are not giving refund for that product, but i dont want to repair, i want refund thats it. Can you please solve this issue soon. Service center address is:148, sherias house, junction of s. V road & j. P road, andheri west, mumbai, maharashtra 400058, india
Cont:[protected], [protected]
Thank you

This is in regards to my karbonn mobile s29 elite which i submitted to your authorized service centre in janak puri (Job sheet no: kjaspdl212316kr1828) on 8 march 2016 as was not switching on and was under warranty. (The imei number is [protected])

I was told that i will get my phone after repair within 20 days of submitting the phone to the service centre as it has been sent to company for repair.

After waiting for so long, i tried calling service centre. They advised me to follow up with the customer care. I called your customer care and they assured me the i will receive my repaired handset within 10 working days.

I called again after 10 working days. I was again told to wait for 10 working days. Once again, i called after 10 working days i was told to wait another 10 days.

After so much frustration, i requested to speak to the escalation department, i was told by inderdeep (Customer care executive) that i will be recieveing a call by the eod. I did not recieve any call.

Once again i called the customer care. Once again inderdeep told me the same story but i did not receive any call.

After so many follow ups finally i received a call from pramod (Escalation team) on 25th april 16. He, once again, assured me that i will get my handset within 10 working days. I asked categorically to let me know the final date. He told me that i shall be receiving my handset not longer that 5 may 16.

I again called customer care on 16th may to find out about the status of my handset. Mr. Chirag (Customer care executive) assured me that i shall receive a call by the eod. But i did not receive any call.

Yesterday also i, once again, called customer care. I spoke to simran jeet today (Customer care executive), he also assure that i shall be receiving the call today. I did not receive any call.

Since 3 march 2016, i have called customer care and service centre numerous times. I have spoken to many times with ms. Shalu, ms. Samiksha, ms.Inderdeep kaur, mr pramod, mr. Chirag and mr. Simran jeet singh but no one did provide any solution or support.

I am highly frustrated, i need my mobile back with in a week. Its my biggest mistake that i have bought karbonn mobile. I will not recommend everyone in my relations and friend circle not to buy karbonn mobile. They have the worst customer service ever.

This is Azeem Sheikh residing in mumbai..i bought a mobile hand set(smart phone) karbonn titanium octane plus worth rs.9490 INR.through flipkart online purchasing from the shop "hitech communication 1891 hal 3rd stage 8th cross opp. Ramdev new thippasandra banglore -75"with 1 year warranty on 25 april2015.
Problem is that my phone got a charging issue on 13 april2016.my phone battery was charging only while phone is swiched off...and when I turned it on there is no charging sign.. It was not charging while phone turned on.my phone won't recognize a charge, unless I turn it off.and won't charge at all with the device on.
My phone is still under warranty period..so I contacted a authorised service center owner Mr. Waseem who runs "masooma mobile communication 87, nalanda shopping center, station rd goregaon west mumbai maharashtra-62" and deposit my mobile on 14 april 2016.
He gave me a reciept (detail- IMEI-[protected]. Job no.- KUASCMH004J2479)
Mr.waseem assured that he will give my repaired phone after 10 days ..but after 10 days he excused that karbonn company is not providing a specific part of phone ie. Pcb which is to be changed.
I called the costomer care center ph-[protected] and talked to Mr.nagraj ..mr nagraj also excused same .. that is..company dont have a specific part which is to be change.and assure he will solve the problem in 10 days...30 days already being passed by the company..i cant do any communication without my phone..i m in big problem..now karbonn company is not reciving my call..and they dont give a satisfactory answer..they are froud people.karbonn company failed to fullfil its loyalty..they dont even recieve my call.
Now I am planing to go to consumer court against karbonn company.
I am fedup..they are really very froud people..poor company..my bad experience..

Azeem Sheikh

Date: 12th may 2016

To,
The chairman and directors,
Karbonn mobiles

I am extremely disappointed with the quality of karbonn mobiles and even more disappointed with the karbonn service centres,

I had purchased a karbonn moghul titanium handset in jan 2016 which suddenly went dead after two months without any actual damage or impact to the same.

Further, the said phone was surrendered by me at the karbonn service centre in kalyan for repairs on 12th march 2016. Its been more than two months and i am yet to get my phone back.

The customer service representatives as well as the service centre persons just keep fooling around asking you to wait for ten days. When you check again after ten days, they will again ask you to wait for another ten days. This cycle never ends.

I understand that my phone is yet to be repaired as required spare parts probably ic is not available with karbonn. Please note that i cannot wait for eternity for karbonn to source the spare part.

In case karbonn is not able to source the spare part, then they should simply replace the same with a new handset.

I have already been through lot of mental harassment and agony on account of the same. The products are of pathetic quality and the service is even more pathetic.

You are requested to kindly arrange to repair my handset or replace the same with a new handset on priority failing which i will be forced to approach the consumer court.

My complaint number with karbonn mobiles service centre is kjaspmh046316kr54973.

Rajesh mishra
Cell no. [protected]

I submitted my handset to service center on[protected] but still they didnt return the handset, it's 12 May 2016. Maine karbon mobile 5500 Rs. ka jab se liya tab se usme battery problem, touch problem, camera problem aa rahi thi. Aarohi Service Center Bareilly ko dikhaya unohone bhi sahi kr ke nahi diya baad me phone ko company jaane ko kaha ab tak vapis nahi aaya hai. MOBILE VAPIS KAB AAYEGA. MOBILE SAHI KR KE VAAPIS KARE YA NEW MOBILE DE