Karbonn Mobiles Complaints & Reviews

I purchased a Karbonn Titanium S3 phone from Lake Mall Big Baazar shop on 05.10.2014. The battery mid-portion got fat and not fit for use in the sixth month.Since due to job I stay at Raigarh Chhattisgarh, I couldn't replace it within the warranty period as there was no service center available at Raigarh for my phone bearing IMEI No. [protected] & [protected].The I went to Kolkata and purchased a new battery from Lakshmi Telecom (official service center of Karbonn Mobiles) and started using the phone again.But again the same problem occurred with the battery and within the guarantee period I deposited it at the said Service Center along with my handset on 12.09.2015. I got back my handset 3 months later but till date I have not received my battery which is supposed to be replaced free of cost as it was in warranty period.As a result I am unable to use the handset also.

Dear sir,

My name is dharmender badola iam purchase the karbonn s201 on 25 nov..2015, but my phone not till working on dated by.14 dec. Iam a register complaint 14 january 2016 in customer care, & executive commitment with me resolved my problem next 15 working day, but problem not solved on today time, mjko lagta hai ki mjko bewkuf banaya jaa raha hai baar baar phn karne parr next 15 day bol diya jaata hai 4 mahine hone waale hai but abhi takk batery kaa koi ata pta nhi hai please resolved my problem. Mera complaint name-dharmender badola aur mobile no.[protected].

My Karbon Titanium Octane plus mobile IMEI is found not registered. The following 2 IMEI number [protected] & [protected] of karbon titanium octane plus bought in 2014 and imported in 2014 from china is showing IMEI not registered with this mobile. Please check and rectify the problem.

Dear Sir, I have submitted my Karbonn Mobile S320 under warranty to service centre at Pune on 18th feb 2016. Since initially service centre has told 25 days to get back the handset. Following it up with service centre and with customer care since last 15 days but not getting any satisfactory answers from them, All wage answers coming from there executives which has got no resemblance to my queries on Delivery of my Handset. My job sheet number is KJASPMH300216KR16194
NAME -PARSHU ATHANI.
Karbonn Mobiles only buying the time and delaying the return of handset as the handset purchased in july 2015, Already been in setvice centre within a 3 months of purchase and was kept there for 1 weem, Apart Software done 4 to 5 times at pune service centre Hadapsar. I feel like purchased the handset just to keep it at service centre only. Its like not using The product till warranty gets lapsed.
Please do the needful...

My name is pompi nath i am from idpl complex, virbhadra, rishikesh dist dheradun, state uttarakhand india. I take a new mobile karbonn titanium s3 s/ no. Is tigs[protected] date 29/03/2015 rs 7600 from bhagwati mobile world. First time i telephone complaint karbonn care rishikesh on date 21 dec 2016.My complaint mobile no. [protected]. I facing battery problem in this mobile handset from first time dec 2015, so i telephone complaint to many time to karboon care centre rishikesh dist dheradun and your karbonn care reply wetting you after fifteen days but no replace the battery up to till date, so i kindly request to you my problem is solve earliest please.But i am not get back my battery from the service centre. Every time they give my new excuse so pls action about my this complaint. I have no more solution thanks.

Hello sir,
i purchased a karbonn titanium x mobile phone from flipkart in june 2015. In d starting it was working properly but few days later it's touch pad and home button got out of order. I submitted it to the service centre (bhopal) and it has been 1 complete month but the phone has not been repaired yet. They are saying that touchpad is not available and blla bla.. I tried to call on your customer care no. But it's not working as well.
You people firstly attract customers and make them purchase your products and then stop giving service to the customers. What the hell is this????? kindly solve my problem asap...
Details
order no.-od[protected]
purchase date[protected]
service centre - bhopal
customer name - niraj kumar
job no.- mpkscj2561

I have given my titanium octane plus(worth12000Rs)mobile for repair under warranty on 15sept 2014 and after continued follow ups I am not able to get my phone back.My phone i have given to Unique technoservice Vadodara and it is now shut down.Karbonn customer care executives are always asking for 5days time to resolve the query and its been almost 2yrs and they are not able to resolve this matter.I want to file case against Karbonn company in consumer court.Please help me to do so.This is how worst service karbonn mobiles is giving to its customers. People don't ever buy karbonn mobile.
You can contact me on [protected]

My karbon Titanium S5 mobile is problem in buying after 4 months I'm call the service center and claim the warranty.if service center responsibilitys are so care less I'm handover my mobile phone on 07/2014 to day is 03/2016 help me.

Purchase product of Karbonn Company:-22.02.2016.
Problem in Handfree & Battery
Service Centre was no responce of my Question & bad behaviour.
Snapdeal is working is my complaint, they are also not response of my question.
I am going 5-6 times in Karbonn service centre & they always say that this product is not update in Karbonn Company & other Service centre no responce

Karbonn Mobiles — Karbonn titanium

I had submitted my karbonn phone in Service Center for repairs and maintenance in[protected] but they are not solve my mobile problem so i taken my phone by service center so they are not provide my mobile phone and i had contacted then they told me every day after 20 days you call us . so i am very irritated so please provide my head phone.

For any clarification, please contact me at +91- [protected]
ASP CORD KJASB1060
NAME OF SERVICE SAI TRADERS .
*My JobSheet No. - KJASPB1060316KR6158
PLESE SEND MY PHONE
GAURAV KUMMAR
Email .id [protected]@yahoo.com
mobile no [protected]

You are informed and a complaint is being lodge by me to you that your service center namely daksh service center in Rohini sec8 not doing their job/ work properly and your customer care center is also not performing good work. I submitted my mobile with IMEI number [protected], [protected] to your service center for repairing they takes long time and give it back as it was earlier i.e mobile is not charging properly. Last time i received several call from your call center and your service center to collect it as it is repaired by you but when I received, it was in same condition.

Last time when I received call from daksh service center rohini sec-8. They said "aap apna phone le jaiye ye company se thik hokar aa gya hai maine kaha ki aap ise thik se check kar lijiye thik hua bhi hai ya nahi unhono kaha ki ham yeh check nahin karte kyonki battery ham aapse nahi lete" kya service center ke pas battery nahin hai check karne ke liye. Isse phale jab mein apna phone dene gya tha tab wahan maine kahan ki yeh thik hua hi nahin aap check nahin karte kya company se aane ke bad unhone kahan ki itna time nhin hota.

ab aapke call center walon ki bat wo kahate hain ki aap wahan jama kardo iske alawa aur koyi rasta nhin hain.

kya mujhe aise hi bar bar bevkuf banaya jayega.

redressal required:- collect this phone from me directly by company not service center and repair or replace it.
[protected]

Sir, i have new purchase karbon titanium s315 pop white from vijay sales, ahmedanad. Guj.On 27-07-15, del. Note no. 245-aar07-155dn 531, my phone touch was damage and i was give my phone to your service center at himalaya mall, ahmedabad on 05-02-16, job sheet no.Kjaspgt188216kr5182. But till today your service center was not give prompt time for repair my phone.So, i request to you please give after repairing my phone within 10 day. I was suffering for this problem.

I had submitted my karbonn phone in Service Center for repairs and maintenance in 26-Nov- 2015 but they are not solve my mobile problem so i taken my phone by service center so they are not provide my mobile phone and i had contacted then they told me every day after 10 days you call us . so i am very irritated so please provide my head phone.

For any clarification, please contact me at +91-[protected] and +91-[protected]

Regarding my ticket #4651433 - against Karbonn Mobiles

*My JobSheet No. - KJASPHR0901115KR26807

*IMEI No. - [protected]

*Regarding My ticket #3613939 - against Karbonn Mobiles.

Karbonn mobile k900 white and retun mobile ineed from my money and call form care my nim [protected]

Very Very Pathetic performance of Karbonn Titanium Octane.
I bought a handset from Croma Fort in August 2014 and since it was a faulty handset I had to visit Karbonn Service Centre at Crawford Market and Ambernath for more than 18times for repairing. Whenever asked them to send mobile to service centre for repairing I was given the phone back by doing a software reset. This has been the worst ever phone used by me. I have send email to customer support more than 8 times but Mr. ANAND KUMAR used to revert asking to visit Service Centre... Now the phone is just a dead phone lying with me without much usage in last 18months.
IMEI - [protected]/[protected]

Regards,
Amit
[protected]


RE: Complaint for Faulty Handset ( Karbonn Octane Black - [protected] /[protected] )
From [protected]@aslifestyle.inAdd contact
To Anand KumarAdd contact
Cc [protected]@yahoo.comAdd contact, [protected]@karbonnmobiles.comAdd contact, pardeep.[protected]@karbonnmobiles.comAdd contact, [protected]@cromaretail.comAdd contact, SUDHIR.[protected]@karbonnmobiles.comAdd contact
Date [protected]:54
Priority Highest
Message 1 of 1 < > change-formatchange-format
Dear Anand,

It has become a everyday work forme to visit your service centre to get my mobile repaired.

When I requested the Service centre team to send the mobile to your main service centre they again temporarily repaired the phone and gave it back to me.

Its been more than 16 times that I have given my phone for repair at your Ambernath – S K Telecom and Crawford Market – Kaiser Electronics but i have not been able to get a proper resolution.

Everytime you ask me to visit nearest service centre but i dont get permanent solution their.

Now since my warranty expired last month the service centre person has agreed to send mobile to main service centre for hardware repairing which would cost me x amount. This could have been done easily when I visited their service centre in the Warranty Period 16 times and the repair would been free of cost. Only because the repair outside warranty is chargeable they agreed to send it to main service centre.

Kindly arrange for a better upgraded handset as I cannot run with my mobile to your service centre every fortnight.

Don't expect me to again visit your service centre for the same issue.

Thanks!


Regards,

Amit Singh

[protected]/[protected]

On[protected]:26, Anand Kumar wrote:

Dear customer,


We acknowledge the receipt of your E-mail.


First of all, we sincerely apologize for the distress you have gone through.


With reference to your complaint, we would request you to again submit your handset at the service centre so that we can process the case further and provide you the best possible solution.


We would like to inform you that without submitting the handset at the service centre, we will not be able to process the case further.


We would request you to share the complaint number after submitting the handset.


We again sincerely apologize for the distress you have gone through.


For any assistance, please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).


Thanks & Regards,

Anand Kumar

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0


From: Info - A & S Lifestyle [mailto:[protected]@aslifestyle.in]
Sent: Tuesday, August 11, 2015 6:24 PM
To: 'Anand Kumar'
Cc: [protected]@yahoo.com; [protected]@karbonnmobiles.com; pardeep.[protected]@karbonnmobiles.com; [protected]@cromaretail.com; SUDHIR.[protected]@karbonnmobiles.com
Subject: RE: Complaint for Faulty Handset ( Karbonn Octane Black - [protected] /[protected] )
Importance: High


Dear Anand,


As instructed by you I visited Service Centre 4 times in last 40 days to get my handset serviced.


Its been almost 8 times in last 4months that I have visited service centre for the same reason but I am not been able to get a concrete solution to this.


Kindly arrange for a better upgraded handset as I cannot run with my mobile to your service centre every fortnight.


Don't expect me to again visit your service centre for the same issue.


Thanks!


Regards,
Amit Singh
[protected]/[protected]


From: Anand Kumar [mailto:[protected]@karbonnmobiles.com]
Sent: Thursday, June 25, 2015 10:54 AM
To: 'Info - A & S Lifestyle'
Cc: [protected]@yahoo.com; [protected]@karbonnmobiles.com; pardeep.[protected]@karbonnmobiles.com; [protected]@cromaretail.com; SUDHIR.[protected]@karbonnmobiles.com
Subject: RE: Complaint for Faulty Handset ( Karbonn Octane Black - [protected] /[protected] )


Dear Mr. Singh,


We acknowledge the receipt of your E-mail.


First of all, we sincerely apologize for the distress you have gone through.


With reference to your complaint, we would request you to again submit your handset at the service centre so that we can process the case further and provide you the best possible solution.


We would like to inform you that without submitting the handset at the service centre, we will not be able to process the case further.


We would request you to share the complaint number after submitting the handset.


We again sincerely apologize for the distress you have gone through.


For any assistance please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).


Thanks & Regards,

Anand

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0


From: Amit Singh - A & S Lifestyle [mailto:[protected]@aslifestyle.in]
Sent: Tuesday, June 23, 2015 12:21 PM
To: 'Anand Kumar'
Cc: [protected]@yahoo.com; [protected]@karbonnmobiles.com; pardeep.[protected]@karbonnmobiles.com; [protected]@cromaretail.com; SUDHIR.[protected]@karbonnmobiles.com
Subject: RE: Complaint for Faulty Handset ( Karbonn Octane Black - [protected] /[protected] )
Importance: High


Dear Anand,


Thanks for the revert!


Either my email was not clear or I am not been able to understand your email.


I mentioned to you in my email that my Handset is faulty as I have been to Karbonn Service Centre thrice in last 3 months to rectify the same issue everytime.


My Phone restarts automatically and after 10-15 attempts of switching off the phone, taking the battery out and putting it back again, switching handset on the phone works properly for 30-45mins.


Whenever I take this issue to your service centre they upgrade the software, erase all my data and hand over phone to me but the problem comes after 15-20 days and I cant use my phone.


Also this is the slowest phone I have come across ( Though it says octa core processor ) and it takes around 10mins for all contacts to show up which means if I have to call from my contact list I have to wait for 10mins for my contact list to open and then wait for another 2mins to connect the call.


I again got the handset to service centre yesterday – S K Telecom – Ambernath East and its been working now but the issue will come again in 15-20 days.


Kindly arrange for another handset as I cant keep going to Service centre every fortnight for repairing and loosing my data.


Regards,
Amit Singh
[protected]/[protected]


From: Anand Kumar [mailto:[protected]@karbonnmobiles.com]
Sent: Monday, June 22, 2015 3:48 PM
To: 'Amit Singh - A & S Lifestyle'
Cc: [protected]@yahoo.com; [protected]@karbonnmobiles.com; pardeep.[protected]@karbonnmobiles.com; [protected]@cromaretail.com; SUDHIR.[protected]@karbonnmobiles.com
Subject: RE: Complaint for Faulty Handset ( Karbonn Octane Black - [protected] /[protected] )


Dear Mr. Singh,

We acknowledge the receipt of your E-mail.

With reference to your mail, we would like to inform you that your handset is ready to be handover in the service center.


So, we would like to request you to visit to the service center to check and collect your handset if you have not collected till yet.


For any assistance please feel free to call us at [protected], our Customer Care number from Monday to Saturday (10am to 7PM).


Thanks & Regards,

Anand

Karbonn-Customer Support

cid:image002.[protected]@01CF2CBC.9F43D3D0


From: Amit Singh - A & S Lifestyle [mailto:[protected]@aslifestyle.in]
Sent: Sunday, June 21, 2015 9:07 PM
To: [protected]@karbonnmobiles.com; SUDHIR.[protected]@karbonnmobiles.com; pardeep.[protected]@karbonnmobiles.com; [protected]@karbonnmobiles.com; [protected]@cromaretail.com
Cc: [protected]@yahoo.com
Subject: Complaint for Faulty Handset ( Karbonn Octane Black - [protected] /[protected] )
Importance: High


Hi,


I have bought a Karbonn Titanium Octane Mobile from Croma – Fort on 28th August 2015.


Since the last 3 Months I have submitted my Handset to Karbonn Service Centre at Ambernath – S K Telecom and Crawford Market – Kaiser Electronics.


- All the time for the same issue – My phone restarts automatically, it comes to Karbonn Mobile logo and then restarts again.
- After 10-15 attempts of frustrating effort of Switching off the phone, taking out the battery and then putting it back, switiching it on the phone starts and then it flashes a message “ Unfortunately System UI has stopped “ and then it remains on the screen which doesn't allow me to go to any application on the phone.
- I visited your Authorised service centre thrice and the only thing that they do is upgrade my software and give the phone back . I am loosing all my data since last 3 months.
- Though my phone features says its an Octacore Processor but it's the slowest phone I have come across in my 14 years o[censored]sing Mobile Phones.
- It takes more than 5 minutes to open all Contacts and Call Logs.
- This phone is nothing but a lot of harassment for me. I am irritated as it doesn't solve my purpose of making calls, checking email, saving data, surfing.
- Kindly provide me with a replacement of the mobile with a new upgraded Handset so that I can be in peace.


Kindly revert back at the earliest.


Thanks!


Regards,
Amit Singh
[protected]/[protected]

Dear Sir/Maim,
We are very old customers of your prestigious Karbon Mobile Provider Company. I bought my first smart phone as Karbon A1+duple & I was very satisfy with the services of your mobile infact I also bought Karbon Mobile for my all office staff & my family members.

Due to upgration software & demanding technology I had to change my smart phone with upgrated version & somebody give me advice to replace my mobile from Karbon A1+Duple to Samsung but I replaced my Karbon A1+Dupble with another Karbon Phone A6 Turbo on April 2015 because I had fully faith on Karbon Mobiles.

So now I am using Karbon A6Turbo havind details : -
IMEI 1 : - [protected]
IMEI 2: - [protected]

Now please listen carefully which I am saying to u. before few days touch has been broken of above mentioned my phone (Karbon A6 Turbo) so I gave it to your authorized service centre in the name of VINAYAK ENTERPRISES having address 987, IST Floor, Shivaji Street, Hardhyan Singh Road, Karol Bagh, New Delhi - 110005 on Monday 07/03/2016. They told me that Touch will be change & charges will be applicable Rs 1350/- that I accepted.
Till Friday, 11/03/2016 my phone has been repaired which I confirmed via phone so I collect it on Friday 11/03/2016 after paid charges of 1350/-. But since Friday 11/03/2016 my phone's touch is not working properly its stop automatically while working.

I have strongly doubt on the originality of My phone part (Touch) which VINAYAK ENTERPRISES set in my phone because if touch if original why it not doing work well? Even then, on Monday 14/03/2016 I visit Vinayak Enterprises (Service Centre) & told them my problem regarding touch they assure me to change another touch before one week but till now they have not changed/repaired touch of my phone they always said if your phone repaired they will intimate me but they never give me time duration so that I can be satisfy with answer of them.
I am facing many problems without my phone but service centre not providing me phone or any favorable answer to me.

Kindly concern this matter on ur hand & provide me my phone as soon with good working touch condition. My trust on your prestigious Mobile Provider company is going loose so pls save trust between us.

Note : - I have Enclosed Scan copy of Purchase bill, Receipts of Rs 1350/- & Job Sheet regarding above mention my phone.
Rgds
Praveen Jain
Delhi
[protected], [protected]

Have given my karbonn a51+ on[protected] to sp verma road, patna service center they promised to collect it after 1 months but it's now 2 months 15 days haven't got the phone.
My job sheet no. Is kjaspbi128116kr20502
Name- amarjeet kumar
1st imei no. [protected]
2nd imei no. [protected]

Hello sir, my karbonn a12 star mobile phone whose imei no. Is [protected] has start up issue that's why i submitted my mobile phone to karbonn authorized service center at vs info service near kukrail nala lucknow, on the date 6/11/2015 and after 4 and a half month they forced me to take intex aqua_r3+ insted of karbonn a12 star on the date 17/03/216 which is very bad 2g mobile it's battery backup is also very poor and i don't want to use this phone.
Please sir, do something for me.

I submitted my karbonn titanium s8 to pintoo mobile shop(karbonn service centre), baroda because the display went blank suddenly after four months of purchase. i submitted on 29 dec 2015. my josheet no. is KUASCGT072J93 and IMEI no. is [protected]. Till date i have not received my phone, every time i call the representatives they make excuses like it is in process, will receive in 2-3 days or a week. some times they they don't even answer to my call and even disconnect calls in the middle of a conversation. i have to more than 20 times for talking to them .this is the worst service i have ever faced. they not even talk properly with the customers. please look into my matter and do the needful.
""""" NOT GOING TO PURCHASE ANY KARBONN PRODUCTS IN FUTURE AND ADVICING OTHERS THE SAME"""""

I had purchased karbonn titanium s5 plus mobile by online through jaina marketing & associates new delhi for last 9 months on 01.05.2015 by order id: od[protected], invoice no-687 dt:02.05.2015 8:42 am. But now mobile display is automatically destroyed warranty is one year of purchasing date. I am contact nearest service center at hubli no warranty. Your company is supplied me old stock mobile manufacture -2014. Please tell me what i am doing next. I think iam returning the hand set for your company through parcel please accept solve the problems.