Karbonn Mobiles Complaints & Reviews

Regarding karbon mobile titanium S20 display issue i am given for service on 09/10/2015.still they are not sove my problem.continuesly i am track the status to karbon mobiles customer care.they are asking me 3 months time.after completeing 3 months they are cheating and again asking moredays.now i dont have tha patient to wait more days. so please help to me to get my handset with spareparts .

I submit my mobile to service centre on 29/10/15. They told me after 15 days your mobile will be ready. When I called them they again told me after 15 days. Then I complaint to karbonn customer care. And they told me after 10 days it will be ready every time when I called customer care. Now 3 months going my mobile not ready yet. Please solve it.
Job sheet No: KJASPWB0021015KR12685
model: MachFive

Hello Sir,

I purchased a Karbonn titanium s200 Hd just 3 months ago and it's battery is behaving so badly itself draining the power. When we plugged to charger the phone shows 100% but after removal of charger it's get switch off again and again. i am so unsatisfied from this product of Karbonn.

i take to this in care they don't replace the battery, they are ask for 650 rupees to pay for new battery.

Last year August month I leave my phone for servicing in pune universal enterprises this is authorise service centre of company past six months a go company cannot give my phone to us in follow up I weste lost of my Time & money but still company neglected to his warranty imie no.is[protected] sham from pune Maharashtra

Dear Sir, I am Vaibhav Gupta. I had purchased a Karbonn Aura 9 Dual Sim Android Mobile Phone, (Item Number:[protected] for Rs. 6049/- on 07.11.2015 through online purchase of Ebay.in (Order ID:- PaisaPay ID [protected]) from Seller Name: (Mevada) PIXEL Traders, 3, Gaytri Complex, B.K. Road, Mehsana mobile no:- [protected] email:[protected]@gmail.com. (Mr. Ujjwal), (Bill NO:- WB-7964 Dated 09.11.2015). IMEI No of my mobile are Sim1:-[protected] Sim 2:- [protected]. I received this product on 13.11.2015 by Blue Dart (Air Way no. [protected]). It has a warranty period of 1 year since 08.11.2016. I am facing some problems in my hand set, from the day I received this product. (i) It has 8 MP rear camera and 5 MP front camera but image quality of both the cameras are very low. In fact Front camera (5 MP) produces lower image quality than any VGA Camera and image quality of rear camera is also very low. (ii) It also has hanging problem, due to this It could not be operated smoothly and it be restart/switch off or stop working automatically some times. Processing speed is very slow while having 1GB Ram + 8 GB ROM and 1.2 GHz Quad Core Processor. First I contacted customer care of ebay.in on[protected] and seller (Mr. Ujjwal) on[protected] and reported the problem to them and requested them for refund or replacement many times. They always refused my request and directed me to have it checked in nearby service centre of karbonn mobile. They also told me that only centre of karbonn mobile will repair or replace my handset. Then I visited web site of karbonn mobile www.karbonnmobiles.com to find out the nearby service centre of karbonn mobile in Moradabad. First I went to AKSHAT WORLDLINKakshat.[protected]@gmail.com, G-19, Chadda Complex, Gmd Road, Moradabad, 244001 Ph-[protected], [protected]. They told me that now they do not have service centre of karbonn mobile and suggested me to another service centre of karbonn mobile. If there is no service centre of karbonn mobile, then why the karbonn mobile is put the name and address of AKSHAT WORLDLINK on their web site. Then I went to SHRI SHIV SHAKTI ENTERPRISES, [protected]@gmail.com, Shop no. B3, B4 First floor Sai complex Budh Bazar Moradabad, 244001 Ph- [protected] on 17.11.2015. They refused to take my hand set for repair/ replacement and informed that Karbonn Aura 9 is newly launched model of karbonn mobile and it is not being shown in their software. They could not take/repair the hand set until the software is updated. They said that they could not generate the job sheet until the model number of my hand set is shown in their software. They also ensured me to provide me solution in 3 to 4 days. After 4 days I again went to SHRI SHIV SHAKTI ENTERPRISES, They again told me the same problem and asked me to wait for 3 to 4 days more. I have visited SHRI SHIV SHAKTI ENTERPRISES and called on their phone no [protected] many times. They always asked me to wait 3 to 4 days more and told me that they can provide me solution after the updating of software only. I have also informed to owner of this service centre on [protected] many times but solution is not provided to me till date. They always said that they will call me back and get me update but they never called me. I only called them to get the updates. On 01.01.2016 when I called them again, they informed me that there are two types of service centre of Karbonn mobiles. My hand set Aura 9 is not covered under their service range and my hand set can be repaired or replaced by another type of service centre. These types of service centers are available in Meerut or Delhi, Therefore I have to go Meerut or Delhi for getting solution of my problem and by saying this they refused to help me out. After passing more than 1.5 month, they could get the knowledge that my hand set is not covered under their service range. Even no such information about types of service centre is given anywhere on web site of karbonn mobile. I refused to go Meerut or Delhi because it will be too expensive and time taken for me to go there. I again requested service centre at moradabad to solve my problem at their end but they refused to help me. I do not understand if there is a service centre in that city where I live, why should I go to another city for service by expending so much of money and time. In between I have also called customer care on [protected], [protected]. These numbers never is connected. Then I called on another number of customer care[protected] many times. I told about my problem to the customer care executive in detail every time. They ensured to provide me solution. Every time I called to customer care, I have been told to wait for 5 working days to get the call back from their back end team. Neither I got the call from back end team of customer care nor any solution is provided to me till date. Even I have connected customer care executive to the person from SHRI SHIV SHAKTI ENTERPRISES to resolve my complaint against service centre. Every time I am been told to wait for 3, 4, 5 days more to provide the solution. I have also mailed all the details regarding my complaint to the following email [protected]@gmail.com, [protected]@karbonnmobiles.com, [protected]@gmail.com, [protected]@utlinks.com, [protected]@jainaindia.com, [protected]@karbonnmobiles.com, arjit.[protected]@jainaindia.com, [protected]@utlinks.com, amar.[protected]@jainaindia.com on 02.01.2016, 05.01.2016, 11.01.2016 and 18.01.2016 and get only one reply dated 05.01.2016 with ticket no 3545133 - against Karbonn Mobiles but No action has been taken yet. Really, I have been made and irritated by customer service and response of karbonn mobile . I am unable to use my phone for the last 9 weeks and mentally harassed also. I want to get refund of my money with compensation amount, for I have suffered for last 9 weeks. It is requested to kindly short out my problem. I am also sending you copy of invoice and photos of mobile box for reference and as a proof in the following attachments. Please find the enclosed attachments. Regards Vaibhav Gupta

Sir mera mobole titanium dezzel s201 ko maine satyadaya timeless service center amritsar mai apna mobile repairing ke liye diya tha or mujhe abhi 2 months baad bhi mera mobile wapas nahi diya gaya hai agar mujhe 20 january tak mera mobile vapas nahi milta hai to mai iski sikayat consumer form mai darj karwa duga mera name Amrendra Singh Rathore hai mere mobile ke jobsheat no. Ke last five digit no. Hai 14462

I have Karbonn titanium S202. When i m using it, its suddenly hanged and then restart unexpectedly, when it on again, it doesn't work until i left it for 2-3 hrs. But after that...it starts working for some time...but again same problem happening again and again.

Dear Sir, I had submitted my "Karbon Titanium Machfive" mobile to respected service centre & they will sent it to Karbon head office since from 23/12/15to till 14/01/15, I haven't received my phone back.Today I talk to customer care but they will say "It will take to repair 10 more days" it is very important to me kindly send it as soon as possible

Respected Sir, I purchased Karbon Machfive some months back on 19th of August 2015. After one month the mobile phone encountered some software problem may be due to some virus issue.Now my warranty is still valid to get it repaired but this karbon service center's personnel is charging me for the internal software problem.This is clear case of making money from the customers inspite of the on going warranty.Please help me so that such matter comes in notice of proper authority and take corrective action.

I baught one karbonn titanium s200 hd from snapdeal. the handset delieverd to me on 3rd sept 2015. from the the first day its battery was not taking charging. from that day my handset is in service center. every time i call customer care ...they say after 10 days ...after 10 days... i m fed up with this...pls help me. my money has gone and my handset is also gone...pls tell me when i will get my handset... till now its got full 3 & a half month...

Deer sir, I am complaining about you. Incident date is[protected], client no. 22244. my name is pawan . I am saying about you i've not receive mine cell phone.My cell phone problem charging not store, heating problem and dead after service provide . but they are not service good. i give 2nd time cell phone. but they are not solve my complain. place just imidiatly my problem. If you can't any action for two days then I complained consumer court. Because your services are good.

Job sheet no:-kjaspdl2181215kr1037 asp code:-kjaspdl218 imei no:-[protected] [protected] date of purchase:-24/7/2015 i have submitted my karbon mobile in service center on 22/12/15. They have committed me to return back within 10 working days. Again i have called to customer care on 31/12/15 they have again committed me to wait for 10 more days.Again when i have called 12/1/16 (today) they have again committed me to wait 10 more days. So i wants to register complain against " fake commitment by karbon service center" contact detail rohan jha [protected] jha.[protected]@gmail.Com

Sir my phone 4 month pass but cant repairer phone in karbonn service centre in bardoli..my job no KUASCGT038J955...I M so tired of this service..my mob no [protected]

I am purchase a karbonn mobile which does not work properly and phone is under warranty and I am complain before 3 months ago[protected] but till date does not any response. I having jobsheet no kJASU44210105KR10513 but does not any responey. I am submit my karbon mobile in aligarh up and they does not pick my call and does not give as such response so pls give some action which is helpful for me. Thank you

Dear Sir, before two day i have facing a big problem, Sir mere phone (karbonn titanium s5 plus) me two days se back camera nhi on ho raha hai. sir jab mai camera open karta hu to direct front camera on ho jata hai aur camera mode change karne ka option hi nhi aata ab... Sir Please help me ..

I have submitted my phone Titanium S9 Lite on 06.10.2015 at Dskshya internation services rohini Job sheet no. KJASPDL1141015KR14856, till date they have not repaired it and every time when I contact they inform to wait for next 10-15 days. More than 03 months have passed.

Sir my name mohan my karbon octane plus mobile some problem so warranty is available smartcare service center i give my mobile but no respons above 60 days pls help

Sir I have purchase the mobile from Karbonn company and phone get self dead and i submit phone in services center on nov 4 but till date company not provide any resolution my phone ime no is [protected] job no KJASPBI1281115KK17902. Every day i follow and every time customer care want 10 days i want to know is company provide any warranty period. i have already given 92 days. Thanking You Prem Prakash Sharma

I am using karbonn mach two s360. company has given guaranteed lollipop upgrade. it is written on box of it. but still there is no update available. i contacted to service center they said there is no update available. company is fooling people

Dear Sir/Madam, I have pasted the email below I had forwarded to Karbonn customer care back on November 9th 2015. The phone (Titanium S4 issue_IMEI: [protected]) is still with them and even today as on 31st Dec 2015 I got the reply to wait and the issue is escalated. As you can imagine the kind of service I have recieved has been really pathetic and the worst company which only wants to sell its rotten products and no customer care. I have sent this mobile twice for repair previously when its not even an year I purchased this product and most of the time it has been at the service center. I have requested them to refund my money back or atleast provide a replacement even though I dont want to use their product ever in my life again. I would request you to kindly look into this matter. Please find the email below I sent to them ([protected]@karbonnmobiles.com) and I have been following it up since then over phone calls several times but the response is to wait 10 days or 5 days: On Mon, Nov 9, 2015 at 12:44 PM, Blesson Varghese wrote: Mobile no: [protected] Dear Sir/Madam, This is in reference to the Karbonn Titanium S4 mobile we purchased from Vijay Sales Ahmedabad on 31st Jan 2015. I have attached the receipt for the same in this email. I am sorry but purchasing this mobile was one of the worst mistakes. I have been facing problems with this one after couple of months. I have taken this for repair at your service center in ahmedabad almost 5-6 times recently, you can check this on your system. I am really fed up of this and have felt like smashing this mobile on the floor but I have spent money on it so didn't do it. The phone hangs and switches off itself every time and been facing this problem so am not using it anymore. I have sent this repair but each time it works for some time and then the same problem. I have only one request either give me a replacement or get me the money refunded. Again I have sent this for repair numerous times and am fed up of this as this has already enough of my time and money so please don't ask me to send this for repair. Regards, Blesson Varghese | m: [protected] | e: [protected]@gmail.com Important: This communication together with the information it contains is: Intended for the person/s and/or organisation/s named above and for no other person/s and/or organization/s, and may be confidential and protected by law. Unauthorised use, copying or disclosure of any and/or all of it may be unlawful. Should this communication be received in error, please contact me immediately by means of a return email and delete it from your system.