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Karbonn Mobiles Complaints & Reviews

www.karbonnmobiles.com

1.3

Updated: Jan 17, 2024

Complaints 1470

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379

Unresolved

1091

So far, so good. Karbonn Mobiles is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Karbonn Mobiles will keep up the work and continue to help more customers with their concerns even better 🤝

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Karbonn Mobiles reviews & complaints page 24

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Address: Thane, Maharashtra

I had purchased Karbonn Titanium S5 from Reliance Digital Koram Mall on 4th November 2013 with a valid Bill No C7613 #73 19:22:13 041113 S8905 R012. I used the same for 16days. On 20th November 2013 my phone got switch off (dead) while operating. I went to services center at thane and tell about the phone. The guy in service center told me that your phones IMEI No. is not registered. We will issue job card after registering your IMEI No. When I went to service center to collect job card No KJASPMH4361113K190, the person told me that your mobiles motherboard has gone. We will send your motherboard to Delhi for replacement. He told that this may take 1 or 2 weeks time. After using 15days, my phone got switch off that means I got the faulty mobile. So I demanded replacement of handset. But the officials told me that we can not give replacement. So I submitted my handset to send to delhi for repair. After 10days, when I went ot know the status of the handset, the officials of the service center told that the handset still to be sent to delhi. They kept my handset 10days as it is. I took my handset as it is in dead condition. Two days later, I submitted my handset to service center once again. Job Sheet No. KJASPMH4361213K845. Two years now, still handset with there. So friends, please think before purchasing karbonn mobile. Regards, NAVEEDANJUM

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Address: Surat, Gujarat

I have bought Karbonn S12 Delite White on 28/01/2015, I had faced problem last 4 months, I was sent this product at company for repairing 5-6 times, But they can't solve it. Today i was sent this product at company again. I want to return my money or replace the product as soon as possible. I am so much irritate for this matter.

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Oct 16, 2015

Updated by Mayur Jariwala @ Kejriwal My complaint is still pending
Please do something for this matter.
When will you resolve it???
Please reply us

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Address: Ajmer, Rajasthan

Dear Team, My self anjani from Ajmer, buy 1 on line karbon Machfive, Rs5999/- by amazon on line shopping last month . I m facing problem about your service center which is located in Ajmer. Actually my hand set is look due to password protecton . this problem created suddenly, I have not any password create in hand set . I m visiting ur service certer located in Ajmer last few days . your service center told I have not any software for solving that problem due to this reasen I m suffer, so plz help me, what can I do . as soon as possible . Thanks Anjani kumar [protected]

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Address: Bangalore, Karnataka

Website: www.karbonnmobiles.com

I have purchased the P2 plus mobile, Imei no.-[protected] on Jan8, 2015 from saurav & gaurav associates, rue mandi, Hathras. The same phone giving problem from date of purchase so i complaint it for the same so many times. So Finally your customer care servise have submit the mobile on June6, 2015 at Shree Karishna mobile repairing centre. But i Have not received my mobile back.I have called customer care so amny times, everytime they have readymade reply that your case is under process & will be given a new mobile shortly. I am sorry to point that such a big company with a wide network is not responding for last six months. I have no phone with me these days & unable to communicate with my near & dear. I have submit the mobile under Job sheet no.- KJASPUP168615KR7594. Anil Kumar Mobile no:- [protected] email id :- [protected]@gmail.com

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Address: Bokaro, Jharkhand

I had bought a new karbon mobile S1 plus on 19/08/15, after using several hrs I get problem on it so I had visited nearest service center, they checked and updated the software and told me that ur problem has been resolved but the problem is still there on the phone. My phone is still on the service centre and they just passing my time by making some nosence reason. So requested you to kindly looking over it and replace phone by new one because I haven't used it for 1 day and the problem raised.

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Address: Udham Singh Nagar, Uttarakhand

Sir After complaining many times no action is taken by anyone. I had given my phone on 23rd july 2015 for repairing and till now after more than 2 months i did not get my phone from company. Company''s employees are giving excuses of repairing in 10 days. This company is playing with my feelings and emotions. And after 8 complaint consumer forum is also not helping me. I feel so disappointed today. I will never recommend anyone to buy karbonn mobiles. Pleaae help me. My phone no. is [protected]. My phone''s IMEI no. is [protected]. Please take a quick action as i''m facing various problems without phone.

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Address: New Delhi, Delhi

I have buy karbonn titanium klik s25 mobile on 23 feb 2015. at new it work properly but after a month it creat many problem i had serviced it 4 times in last 5 month. now it create same problem as before its 5 time i want to company please service or replace my phone phone properly.

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Address: Udham Singh Nagar, Uttarakhand

Sir After complaining many times no action is taken by anyone. I had given my phone on 23rd july 2015 for repairing and till now after more than 2 months i did not get my phone from company. Company''s employees are giving excuses of repairing in 10 days. This company is playing with my feelings and emotions. And after 8 complaint consumer forum is also not helping me. I feel so disappointed today. I will never recommend anyone to buy karbonn mobiles. Pleaae help me. My phone no. is [protected]. My phone''s IMEI no. is [protected]. Please take a quick action as i''m facing various problems without phone.

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I purchased a karbonn mobile (s310) IMEI No. [protected]/2817 on 18th July 2015 from M/S. Poorvika Mobiles Pvt Ltd, Perambur, Chennai.600 011 on paying Rs.7300/-. Since the dayone the battery got heated up and the charging was not stable. I waited for sometime . I contacted the Poorvika People. They asked me to contact the Karbonn Service Centre. I went to M/S.Ascent Tech, Ambattur.They changed the batteries twice and returned the mobile twice without any service. Since the problem was not solved, on advice from Poorvika Mobiles, I have given my set for servicing to M/S.United Telelink, Purasaiwakkam - Chennai (Karbonn Service Centre). On the advice of some of my friends and trust i had in Karbonn Products I purchased the product.But now that i have slight doubt and feel sorry. Since it is very well within the Waranty, I request you to kindly give me a new set failing which i will be constrained to approach the consumer forum and the media. Having paid Rs.7300/-, why should i suffer wihout a handset. I have not hardly used the set continuosly for oneday rather. Expecting immediate response. M.Anand, 18/35A, Anbunayagan Street, VL Puram, Ambattur, Chennai.600 053. Contact No. Landline[protected]. Mobile [protected].

Aug 9, 2021

Complaint marked as Resolved

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Poorvika Mobiles Customer Care

from Ernakulam, Kerala

May 9, 2016

Dear customer,

We have gone through your complaint . We regret the inconvenience caused.For a quick resolution please register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in [protected]@poorvika.in.

With Regards.
Manager - Customer Care.

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Address: New Delhi, Delhi

Hi my name is haider ali i parches is karbonn mobile phone is titanium S1puls
parch by 24/04/ 2015 into and after 4 month is touch is demeg i am going to service center in laxmi nager 1/09/2015 to and after one month my phone is note repeyer

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Address: Nashik, Maharashtra

Website: karbonnmobiles.com/

Dear Sir/Madam, As per my previous communication to your service center executive on 6th Sept 2015, he said that your handset has been DOA so he said to submit Handset box and accessories which i got with mobile after purchased, as per his demand i have submitted it on 8th sept 2015. after that i had telephoned to tollfree no., tollfree executive had told me that your new handset has been dispatched on 15 sept 2015 and it will receive to you in next 7 days but till date it is not received. kindly look into the matter and do the needful. you should improve your service otherwise no one will prefer to buy or suggest to buy your product. KARBONN S2Plus phone (IMEI No. [protected]) Regards, Harshal Ghorpade, Mob.[protected]

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S

Sanjeet Sanyal

from Mumbai, Maharashtra

Sep 29, 2015

+1

I have purchased Karbonn Titanium Dazzle 3 S204 mobile (Rs. 5990) from Reliance mobile store, Bhangel, Noida phase-2, dated 8/9/2015.

After 6-7 days it has started hanging and automatically on and off. I contacted to Reliance mobile store he told me to visit service centre but he has not any specific address so he told me to come tomorrow for address.
Then he provided me below mention address for service.
Anurangi Electronics
HNO. 5. 4A, 2nd floor, PS Arcade, Sec- 27 Atta Bhoj Market, Noida
Phone no. [protected]

I went their 3-4 days but the shutter was down and after 3-4 days I asked to neighbor shops for it they said that service centre has been closed before months.

Then I found toll free no[protected] on mobile pocket. I called them and they have same address which has been closed. Then they gave me another address after saying me that this address hasn't any service centre.

New address was
Shubham Telecom
Shop no. G-15, Baisaya Complex. Naya Bans, Sec. 15 Noida.

I went their but the lady sitting who was sitting their clearly told that she will not make any replacement bill regarding this. I told that one day before I have talked to customer care person (Manmeet and gurpreet singh) and they told me to not worry your phone will be replace. But she was talking to everyone very rudely.

I called again to customer care talked to them, they said sir will arrange a call back to you for your phone replacement but still i haven't got any call from karbonn mobile.

Still I want to be associated and keep continue my trust and faith with karbonn mobile. Pls. see this issue and try to solve it out.
Since 16th sep. 2015 I am chasing to relaince store, service centre and customer care to find a solution but result is still same.

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Address: Mumbai City, Maharashtra

I recently purchased Karbonn Mobile in month of APril 2015. Usually companies provide 6 months warranty for Battery so my battery is still under warranty and it will expire on 29th of September 2015. My battery is swollen and service centre says swallon battery does not comes under warranty. I spoke to customer care they tell me I have to pay it is company policy. I have gone through the whole manual and it is no where written that if battery is swollen it is consider as warranty void. The service centre in Thane tell me I have to charge only once a day but if my usuage is high it demands charging 2-3 times a day so how can I just charge for once in a day. My concern is if my battery is under warranty and if they have not mentioned battery swollen not to be covered under warranty they should replace my battery for free of cost. They are currently asking me to pay Rs. 700. I have attached the limitations to warranty mentioned in warranty card also battery waranty limitations. I can no where see about battery swollen to be considered under warranty void. I am looking for free replacement of battery.

+1 photos

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Address: Udham Singh Nagar, Uttarakhand

Sir this is my 4th complaint. And i am fed up with karbonn company''s false excuses. From last 2 months whenever i called in company they said we need 10 days to repair my phone. They didn''t do till now. Now an employee from company called me and told me that company don''t have my phone. Is that a kind of joke. Since 2 months company said to fix my phone after every 10 days i called. Now they don''t have my phone. Is this how this karbonn company works. How they cheat people. My 10000 cost mobile is nowhere. This company is a fraud company. And i will go now in consumer forum. Because this company is a fraud company. I will charge them for mentally and physically harassament. I Have my phone''s bill and service center''s job sheet and comapny''s recording whenever i call them. I will show this company''s true face in front of public. This company is the worst company in India and their licence should be ban. Worst quality products and even know very well how to torture a common man. My IMEI no. is [protected]. My phone no. is [protected].

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Address: Udham Singh Nagar, Uttarakhand

Sir this is my 4th complaint here. And i am fed up with karbonn company''s false excuses. From last 2 months whenever i called in company they said we need 10 days to repair my phone. They didn''t do till now. Now an employee from company called me and told me that company don''t have my phone. Is that a kind of joke. Since 2 months company said to fix my phone after every 10 days i called. Now they don''t have my phone. Is this how this karbonn company works. How they cheat people. My 10000 cost mobile is nowhere. This company is a fraud company. And i will go now in consumer forum. Because this company is a fraud company. I will charge them for mentally and physically harassament. I Have my phone''s bill and service center''s job sheet and comapny''s recording whenever i call them. I will show this company''s true face in front of public. This company is the worst company in India and their licence should be ban. Worst quality products and even know very well how to torture a common man. My IMEI no. is [protected]. My phone no. is [protected].

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Address: Udham Singh Nagar, Uttarakhand

Sir this is my 4th complaint here. And i am fed up with karbonn company's false excuses. From last 2 months whenever i called in company they said we need 10 days to repair my phone. They didn't do till now. Now an employee from company called me and told me that company don't have my phone. Is that a kind of joke. Since 2 months company said to fix my phone after every 10 days i called. Now they don't have my phone. Is this how this karbonn company works. How they cheat people. My 10000 cost mobile is nowhere. This company is a fraud company. And i will go now in consumer forum. Because this company is a fraud company. I will charge them for mentally and physically harassement. I Have my phone's bill and service center's job sheet and comapny's recording whenever i call them. I will show this company's true face in front of public. This company is the worst company in India and their licence should be ban. Worst quality products and even know very well how to torture a common man. My IMEI no. is [protected]. My phone no. is [protected].

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Address: Udham Singh Nagar, Uttarakhand

Sir This is my 3rd complaint. Still after 2 months i didn''t get my phone phone from company. Karbonn company is the worst company in India. Everytime i call in company they ask for 10 more days. Since 2 months I am just waiting. From now i will not recommend anyone to buy karbonn phone. I am spreading this news to my friends and i can guarantee that one day this company''s real face will come in front of the people. Karbonn company provide poor quality phones people and it''s my request to govt. to banned this company. I am facing various problems without my phone. Service center is not talking to me properly, the company is not giving me proper answer . What should i do now. Disappointed with govt. disappointed with karbonn. My IMEI no. is [protected]. My phone no. is [protected].

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Address: Ludhiana, Punjab

Website: karbonn.com

I purchased new mobile set karbonn model no:titanium s360 WCDMA:900/2100 mHZ COLOUR BLACK SAR:0.778 WATT/KG from guru kirpa gift house dt 24.03.2015 .As the mobile was not working properlyfrom the last one week, I approached the service center A.S.INFOCOM at Sirhind mandi distt fatehgarh sahib but no satisfactory response was given by the service center .Next day I approached the company another service center at Khanna ravindera mobiles but the problem was the same .The mobile is not getting charged & the softwares are been downloaded automatically.I am incurring financial losses due to this & suffering from mental harasment also.So kindly provide sufficient rectification to this problem asap. With Regards Sanjeev Kumar [protected]

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sanjeev vadhera

from KHANNA, Punjab

Sep 22, 2015

I purchased new mobile set karbonn model no:titanium s360 WCDMA:900/2100 mHZ COLOUR BLACK SAR:0.778 WATT/KG from guru kirpa gift house dt 24.03.2015 .As the mobile was not working properlyfrom the last one week, I approached the service center A.S.INFOCOM at Sirhind mandi distt fatehgarh sahib but no satisfactory response was given by the service center .Next day I approached the company another service center at Khanna ravindera mobiles but the problem was the same .The mobile is not getting charged & the softwares are been downloaded automatically.I am incurring financial losses due to this & suffering from mental harasment also.So kindly provide sufficient rectification to this problem asap.
With Regards
Sanjeev Kumar[protected]

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Website: flipkart.com

I had purchase mobile Karbonn Titanium S4 plus from flipkart.com on December 2014. After 4 months it encountered display problem and display goes fully blank I had submit it to karbonn service centre, Om Electronics, Nagpur they said we send it to Bangalore for repairing, after 4 months and many call to customer care No. of Karbonn it come but mobile was not repaired and problem was still in mobile and they are saying it have to resend to Bangalore for repairing and for further details contact customer care and asked. Customer care of Karbonn mobile are just saying give us 2 day time and we will solve it soon and we will give callback to you but nothing is happened since week.

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Address: Mathura, Uttar Pradesh

Website: WWW.KARBONNMOBILES.COM

Sir mera phone karbonn s29 elite imei no - 1 - [protected], imei no - 2 - [protected] job seat nu - kjaspu320715kr4138 hai jo ko 22 / 07 / 20150ko service center par reparing ke liya diya tha ab service center ne woh delhi bhej diya jo abhi tak repair ho kar nahi aaya h ai sir please mere phone ko dilane ki kripya karen
Virendra mobile nu - [protected]

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Sir, mera karbonn mobile modle no.108 IMEI No.[protected] jisko mane govind nagar service center ko 28/07/2015 ko diya tha lekin service center ka kahna hai ki mobile banane me 10- 15 din aur lagenge. kripya cunsumer fourom ke tahad mujhe mera mobile dilwane ka kast kare. mai apka sadaiv abhari rahunga. thankyou. your faithfully Ravi Yadav [protected]

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