Kelvinator — kelvinator refrigerator

Address:

North Goa, Goa, 403511

I had lodged a complaint on the kelvinator national number about my refrigerator that was malfunctioning last week and was promised a quick repair. The fridge is outside warranty period so would have been a paid service.

On sunday evening i got a call from mr. Sanjay naik ([protected]) about scheduling a technical visit on monday morning.

The technician appeared an hour later than the time agreed on monday and then took exactly 1 minute without inspecting the fridge to diagnose the issue. Named a few parts that will need changing and told my wife that he will be back after 2 days. I spoke to him and requested for the same to be fixed asap. Then began a round of negotiations over the phone for rs.400/- to be paid as service charge (Without any bill) which we flatly refused. I mentioned that i have no problems paying the 400/- service/technician fee along with the repairs but not for a 1 minute visit and not without a bill. The supervisior (Sanjay naik) called me and tried his level best to get the money out and when i stood firm, he said ok he will send the technician sharp at 12 noon today (12th sept). The tone and the entire exchange over the phone appeared highly unprofessional. He called me later in the night and told me it will cost rs.2800/- + rs.400/- and he will be in sharp at 12 noon. I requested for the time to be adhered to as it’s a working day.

Today (12th sept 2017) i again requested for them to come in at the agreed time. From 12 to 1pm i waited at home and when i didn’t hear from them, i sent a message to mr. Sanjay naik and cancelled the service visit. No response. Then at 2pm, mr. Sanjay naik calls and tells me that they are on their way and i have sent the cancellation order in haste etc. The tone was extremely rude and i told him its okay and we do not wish to proceed considering the time was not adhered. This is when things got funny. He started threatening me that he has ways to recover money from me and he knows where i live etc. I am the last person to get threatened by these kind of characters but this does not bode well for kelvinator. The conversation lasted 4 phone calls over 30 minutes. If one was a threatening tone the next would be a request tone and then back to the threatening tone when i wouldn’t budge. I am yet to come across a more crass or unprofessional representative.

Kindly look into this on an urgent basis and i can assure you that if this is your servicing rep in goa then your brand is definitely going to take a hit.

I for one have decided not to buy any kelvinator products going forward.

All the best!