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Kerala Water Authority Complaints & Reviews

kwa.kerala.gov.in

1

Updated: Mar 18, 2024

Complaints 682

Resolved

40

Unresolved

642

Bad 😕 It seems that Kerala Water Authority has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Kerala Water Authority reviews & complaints page 18

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Address: Ernakulam, Kerala, 682019

Dear sir

We have received huge amount bill for the last month rs 4404/[protected]. Though our water connection is for domestic use as non commercial category. Since last 40 yrs we have been using and paying the bill amount without any dues, and we have observed there is no any damage in our water tank, and no leakage ;though we have received a huge amount bill without any clarity about bill amount calculation. Ours is small family with 5 members.
We can not self justify and con vincible the bill - no 42300598/ (30/11/18), so kindly do needful and advice concerned authority to take corrective action.

Regards

Leelamma narayanan (W/o narayanan k. K (Late)

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S

Sadanandan Chettiyar A K

from Thiruvananthapuram, Kerala

Dec 24, 2018

Consumer no UPW 7685 D, K K SOBHANA, T C 11/2132(36), BLOCKNO VIII, TILAKNAGAR, PAROTTUKONAM, NALANCHIRA.P.O, TRIVANDRUM. water is availabe but the flow is having not enough force so that the water tanks at the terrace is not filled

J

John.P.O

from Punalur, Kerala

Dec 24, 2018

My name JOHN P.O and water consumer No. is THDR 866. For the past few months, I am not using the water as the water contains ores and mud. But I do pay all the dues. Repeated complaints served no purpose. please find a solution if possible and give us water hygienic enough to drink as such!...

John
Ex AEE KSEB..
[protected]

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Address: 695011

Water leak from neighbouring house tc 2/1000 (1), pra28a puthuppalli lane, medical college, since more than two years. Every day early morning water flows to our compound pra29, and to front road.
Water meter for this said house is not working for years that's why this leak of water is not affecting them in cash.
Please find an immediate solution to this.
Nimmy philip
Pra 29

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A

Ajith Chacko

from Coimbatore, Tamil Nadu

Dec 13, 2018

No water supply in Christ Nagar Road (opposite to Christ Nagar schools), Vellayambalam for last one week

B

Babu Verghese

from Coimbatore, Tamil Nadu

Dec 19, 2018

There is no supply of drinking water near Radio Quarters, Padukkad, Thrissur for the last one week. Please restore urgently.

Babu Varghese
[protected]

R

Ramesh Ahirsang

from Bengaluru, Karnataka

Dec 27, 2018

This is Parukutty amma vandanam house vadakkanthara po, palakkad, pin 678012, mob no [protected], cons no 16308. pipe broken out infront of our house and water flowing from night of 19 december

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Address: Pathanamthitta, Kerala

We are facing an issue with water not available in pathanamthitta district shutter junction from the last 26 days. When we enquired the water authority in pathanamthitta from the day the water got disconnected they where not repsonding. Now before 15days we enquired again and they told that there is an issue with pwd which while they where doing road works the pipe was broken. The issue happends 26 days before and still they are not able to fix the issue. The person who responded from water authority told that they are waiting for pwd to fix the issue.

Please do the need ful to attend the issue.

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Address: 686575

Consumer no 434/d (Mutholy).
No regular water supply from sep 2017 onwards till date. One day or two day supply in quarter. Regular supply given on 09, 11, 13, 15 & 17 nov 2018. No water supply before and after this date.

Complain many times telephonically and through panchayat ward member. No single action taken so far. No pipeline damage or leakage. Everything is fine.

Request take action to maintain water supply.

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Address: Palakkad, Kerala, 678001

Sir,
My residence at ambalappuram yakkarra... Just behind malabar hospital palakkad.. On 24th november 2018 morning at 8 am.. Water from the kwa supply discontinued as the public information on news paper warned that all over the palakkad muncipality and nearby panchat will remain discontinue water supply as per the information we were kept silence on 24th and 25th of this month.. On 25th when we direct ly contacted the executive engineer in his no.[protected]. Responded that no problem has exist.in our area.. Already started pumping. O. On 26 th and 27 th till morning pumping was not done as we contacted. The executive engineer and the local people suffering with pot scatter for drinking water he very arrogant ly question the complainant and ridiculously respond that tell them to come here his office and carry water.. Mob no. Called by [protected] recorded for necessary further information
. The most of the harijance living iaround n this area suffering a very heavy drinking water problem even the water source in malampuzha dam has plenty of strange... Capacity the irresponsible behavior from such head of the authority may carry forward to the higher authorities for immediate necessary action in this regard.
Yours faithfully
Sudhakaran
Ambalappuram
West yakkara

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A

Ayyappas 777

from Kottayam, Kerala

Nov 27, 2018

Respected Sir I'm residing in B. C Cottage, SKLRA JAWAHAR NAGAR, KAUDIAR, trivandrum district . There is no water supply for the past 3days. It's very difficult situation I request you on behalf of our local people to take necessary remedial measures. Hopes with your kindness the issue will be solved fastly

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Address: Ernakulam, Kerala, 682007

Website: Nil

There is some water loosing from the distribution line, every day while pumping under progress.This water is trapped on the walk way where the public use.And same time mosqitos are growing.Several time iform to the water athority kochi office - but no use.

FRANCIS P.G, CONSUMER NUMBER KMB/1075/D
PALLATH HOUSE
kUMBALANGHI P.O
COCHIN 7
MOB.NO.[protected]

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R

Reshma Habeeb

from Thiruvananthapuram, Kerala

Dec 3, 2018

Kerala water authorities
We would like to register compliant, there is no water available for last 2 days
Consumer id [protected]
Drinking water is not available

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Address: Thiruvananthapuram, Kerala, 695605

There has not been kwa domestic water supply to houses situated near kunnathuvathucal bridge, karavaram panchayath, thottakhad for last 3 days. Near the afore-said brige a pit has been dug up the extent of the laid pipe line underneath without any further proceeding. Request you to take necessary action at the earliest to restore the supply of water....

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Address: 683108

Name: Puthusseri Jacob John (P. J. John) but mane is shown as P. G. John which is wrong.
Details of my connection:
Consu ID: [protected]. Cons No: ALM/2753/D Meter No: F81317.
Address: Puthusseri House, Old Desom Road, P.o Thottakkattukara, Aluva, PIN - 682108.
Tax certificates attached.
Kindly Correct my name from P.G. John to P. J. John.
Thanking you,
P. J. John (Mob: [protected]) email id: [protected]@rediffmail.com

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Address: 679531

Website: water authority

Sir,

It is pertinent to mention that the e-service of water authority is very bad. I am trying to remit the water bill through on line for the last three days but i could not remit the amount due to the non-availability of your site. It is a very serious issue that the service of water authority should be very customer friendly and bank oriented for smooth functioning of the department. Please look into the matter and do the needful at the earliest. I am a customer under wadakkancherry, thrissur region.

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V

vinu tv

from Vijayawada, Andhra Pradesh

Nov 15, 2018

KWA portal for online payment of water bill is not working.

S

Sundaram Pillai

from Thiruvananthapuram, Kerala

Nov 20, 2018

Every time the PAYMENT due date nears, the online payment portal of KWA will not function. The general feedback is 'Server is Down'. This is ridiculous.It looks that some vested interest groups are working against digitization for obvious reasons. The issue has to be sorted out immediately.

Sundaram Pillai's reply, Nov 13, 2018

No updates.

T

Thuahir vellamunda

from Chittur, Kerala

Nov 23, 2018

E payment can't make.
in this last week... online payment site doesn't work..an error occurred .
does not login.

then how to pay bill?

ahahahagsjsbfajanavsjanafaavshaksjz haisghs aiaghaks usfajsns haisjhajanafansns

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Address: Thiruvananthapuram, Kerala, 695009

Not able to complete the payment transaction through kwa website.

Initially amount will be taken from our bank and after that no response.

Now when we are checking the website, we are not able to login as well. Getting this error on top.

Http error: couldn't open socket connection to server http://10.1.33.1:8080/onlinepaymentservice/services/billdeskservice, error (111): connection refused.

Kindly bring this website up so that we consumers can pay water bill without any issues or delay.

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I

Imchakra

from Mavelikara, Kerala

Nov 20, 2018

I'm Ismail con. No. [protected](upt /324/D) Water not available since 10months.l have filed complaints toAE. AXE. . Hence I request to verify and provide drinking water above consumer.

Ismail. M.
14. 11.18

S

Shrutiunni

from Chelakara, Kerala

Nov 23, 2018

We are not getting water supply from 16th afternoon. Kindly let us know the reason.

The address is

PRRA 24 pulimugal road Changampuzha Nagar p o Thrikkakara Ernakulam 682033

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Website: epay.kwa.kerala.gov.in

I pay my utility bills mostly via online payment services. I have been doing the same for water bill too. But i have been facing a problem while paying my bill through kwa online payment link, as the error shown is "bill under processing. Details will be available after 3 days from the receipt of spot bill". The receipt of bill is 24/10/18. That is, even after 15 days after the bill date, the online payment facility is not yet activated. P. H. Subdivision is cherthala. Kindly look into the matter and expedite action, as the bill payment date is nearing by.

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Address: Thiruvananthapuram, Kerala, 695011

Hi team,
I'm vijayamma from trivandrum, consumer id: [protected], consumer no: 10772/0. I'm a consumer for more than 20 years. Two months back a pwd work happened in front of my house and regarding that my water supply was disconnected, the work in front of my house was cleared and the connection was replaced. The work is still in progress in another part of the same area. Me & my family is not living in that house for more than 13 years, so i was not there when the work was in progress. After the reconnection the pressure of water got decreased, today on 6th november 2018 when i reached home there was no water in my house and a pwd work was going on there to give connection for a neighbour house, as they were in complaint of not getting water. When there connection was disconnected, the water supply to my house also stopped and when there connection replaced me also got connected. I was having an independent connection of water supply, after the pwd work my connection was disconnected and was joined with some others connection which is creating much issues. I'm here to register a complaint regarding this and i kindly request the authority to resolve this issue and to give my proper connection of watersupply back as soon as possible.

Nov 06, 2018

Updated by Indu Syam from,
l vijayamma,
tc-14/1257/1,
padinjattil lane,
kumarapuram,
medical college po

Hi Team,
I'm vijayamma from trivandrum, consumer id: [protected], consumer no: 10772/0.I'm a consumer for more than 20 years.Two months back a PWD work happened in front of my house and regarding that my water supply was disconnected, the work in front of my house was cleared and the connection was replaced.The work is still in progress in another part of the same area.Me & my family is not living in that house for more than 13 years, so I was not there when the work was in progress.After the reconnection the pressure of water got decreased, today on 6th november 2018 when i reached home there was no water in my house and a PWD work was going on there to give connection for a neighbour house, as they were in complaint of not getting water .When there connection was disconnected, the water supply to my house also stopped and when there connection replaced me also got connected.I was having an independent connection of water supply, after the PWD work my connection was disconnected and was joined with some others connection which is creating much issues.I'm here to register a complaint regarding this and i kindly request the authority to resolve this issue and to give my proper connection of watersupply back as soon as possible.

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U

unnikri

from Delhi, Delhi

Nov 20, 2018

Not able to pay the water bill online.

from, l vijayamma, tc-14/1257/1, padinjattil lane, kumarapuram, medical college po. ph:9188655481 - Comment #3275697 - Image #0

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Address: 671310

Respected sir/madam
വെള്ളം വരുന്നത് വളരെ ചെറിയ അളവിലും ബില് വരുന്നത് വിശ്വസിക്കാൻ പറ്റാത്ത അമൗണ്ടുമാണ്
അവസാനം വന്ന ബില് അമൌന്റ്റ് 1274 ഞങ്ങൾ വെള്ളം ഉബയോഗിക്കുന്നത് കുടിക്കാനുള്ള ആവിശ്യത്തിന് മാത്രമാണ്
സർക്കാർ തന്ന വീട്ടിലാണ് ഞങ്ങൾ ജീവിക്കുന്നത് .
മാനസിക വൈകല്യയമുള്ള 3 മെമ്പർ ഉള്ള കുടുംബമാണ് എന്നുടേത് .
ഇത്രവലിയ അമൌന്റ്റ് ഞങ്ങള്ക്ക് അടക്കാൻ പറ്റുന്നില്ല .
ഇവിടെ ഉള്ള കണക്ട് ചെയ്തു തന്ന വ്യക്തിയോട് പലപ്രാവിശ്യമായി പറന്നിട്ടും ഒന്ന് വന്ന് നോക്കിയത് പോലുമില്ല
ബഹുമാനപ്പെട്ട താങ്കൾ എന്തെങ്കിലും ഞങ്ങൾക്ക് അനുകൂലമായ വിധി ഉണ്ടാക്കുമെന്ന് പ്രെദീക്ഷിക്കു
date of the incident :[protected]
കൺസ്യൂമർ i d :- [protected]

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S

Sàthyapalàn

from Puttur, Karnataka

Nov 13, 2018

There is no water supply in dhanuvachpuram area . It is very difficult to manage our home activities .Children connot go to school. We cannot go to offices in timesome times we get a little water so we cannot store water we have no other facility to get water .

R

Rajeswary Sreedevi

from Thiruvananthapuram, Kerala

Nov 20, 2018

HTTP Error: Couldn't open socket connection to server http://10.1.33.1:8080/OnlinePaymentService/services/BillDeskService, Error (111): Connection refused

getting above Error while trying to login

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Address: 680685

In mathilakam panchayath (680685) east tippu sulthan road near amlp school pipeline is damaged last 7 days (25-10_2018) wasting drinking water lot. Near padiyoor panchayath have a suffering to get drinking water. Here wasting drinking water. Authority never took action yet but in same road near pallivalavu they maintened after 5 days
It's too cruel wasting drinking water...

A drop of water is worth more than a sack of gold to thirsty man

Nov 04, 2018

Updated by faisal p.s Please repair properly as soon as possible and save water
Please please

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M

mkratheesh

from Thiruvananthapuram, Kerala

Nov 13, 2018

Water is not available most of the time. Life has become horrible though we are staying in the heart of the Trivandrum city behind Pothys.

Old Sreekanteswaram road
Behind Pothys
Trivandrum

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Address: Ernakulam, Kerala

There is no water for the past 3 months at udayamperoor panachikkal lane, ekm dst. Water is supplied from kakkad project. Please do the needful as soon as possible as there is no drinking water and we are residing at the coastal areas. So there is a scarcity for pure water. There are almost 400 families residing at this area. Majority of the people are senior citizens. We have submitted many complaints regarding this matter in the nearby water authority office and udayamperoor Panchayat office. But no action has been taken up by the concerned authorities.

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2

2183301072

from Ernakulam, Kerala

Oct 31, 2018

Sir,
My Consumer ID is [protected] and consumer No. is VTA/670D Domestic.
I found some spelling mistake occur in my bill. Please correct the spelling as given below

Name in the bill VENKIDE SUBRAMANYA AYYAR

CORRECT NAME S. VENKATASUBRAMANIAM

You may please look in to and make correction in your
system

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Address: Ernakulam, Kerala, 682301

Website: epay.kwa.kerala.gov.in/index.php

While trying to make bill payment, i entered the credentials and tried to login to my account. Everytime i try to login, i get an error message, http error: couldn't open socket connection to server http://10.1.33.1:8080/onlinepaymentservice/services/billdeskservice, error (111): connection refused

Please provide me a solution so that i can make the bill payment online.

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T

tommy j

from Ernakulam, Kerala

Oct 31, 2018

There is no water since one month in Thiruvankulam, Tripunithura water authority section . I had complained several times but there is no action from the staff and they shows no interest in resolving the complaint . please help

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Address: Ernakulam, Kerala, 682024

There has been no water for the past 10 days at kossery lane, ponekkara, edappally-24 and do not knoe how long this dry dpell is going to continue.

We are facing diffculty in going about our everyday life. Please help. Where else can i complain to get this resolved? Please advice.

My consumer number is [protected] and we come under the kerala water authority kaloor circle

Please help and give me useful leads.

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E

ekrkurup

from Kayankulam, Kerala

Nov 6, 2018

Please provide provision to pay advance amount online.

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Address: 670502

I'm located in pariyaram gramapanchayath and the area called ammanappara. We are fully depends on kerala water authority water supply for our day to day activities because our well got damaged long back.
Yes always there is a water supply gap for 2 to 3 days and we planned and managed the gap because it's regular for us. But since last 7 days we are not getting any type of water supply from the dept. and many times we called and given a compliments regarding this but their commitments never comes true. Finally yesterday we shared our consumer number but there is no positive action on the same. If the customers are facing such ki d of issue there must be a proper way to handle or manage the customers. But no such activities we haven't get yet from the dept concerned. Always they use to say the supply going well but it's not reach me and nearby families.
Pls engage some one to look on this issue very seriously and let the visit the site where the problem still existing even the water supply goes well as dept concerned confirming.
So requesting you guys pls take care in a positive manner and rectify the issue if it's technical or etc ...
Customer consumer number as below
PIM/2164/D
Meter Number 164794
Regards
Saneesh
If need to reach me pls dial [protected]

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Address: Thiruvananthapuram, Kerala, 695005

An apartment located at swathinagar, pipinmoodu, peroorkada has got a huge bill of around 28000/-. The apartment consists of 8 flats inwhich only seven is occupied. We have already complainted to the section and told us to check the meter with metering inspector. He came and asked to check for any leakage problem. But it is verified that there is noleakage by the plumber. Hence it is requested to check the meter and replace or repair it as early as possible. It is further requested that this huge amount is not affordable to us and hence it to rectify the same based on previous bills.

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J

Jiby Cherian

from Perumbavoor, Kerala

Oct 31, 2018

Sir, we had paid an advance amount of Rs 1000/- on 07 05 18(MT2-621/D, bill no 2179111) but in our recent bill dated 20/10/18 it was showing an outstanding amount RS 250/-.kindly do the needful to rectify the same urgently
Applicant name. P S Cherian
Consumer I'd. [protected]
Rgds Jiby cherian [protected]

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Address: 695010

Website: eastcoastonline.com

Dear sir,

There is a severe water leakage in the pipe line in our building. It is going to be four months. We had registered the complaint through help line and had given information directly in the office. Sorry to convey that no actions are taken so far. We are filling the tank with the help of tanker lorry for the past two weeks. Need your attention.

Venue address: swantham, sasthamangalam, thiruvananthapuram, 695010
Phone:[protected]

Land mark opposite to nss karayaoga hall, shastamangalam and health inspector office shastamangalam.

Thanks & regards,
Ajay

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