KFC India Complaints & Reviews

Paid 424rs by card and i received msg from bank regarding the payment. Kfc employee told the transaction has failed as they have not got the payment and the reversal would be done via bank i. Such case later, and made me to swipe 2nd time. It's been 5 days no reversal has happened and bank says payment has been done. Got conned by #kfc. Be careful guys

Hi this is ashok beeram with mobile number [protected] and email id [protected]@gmail.com
On 29/9/2018 i had placed an order of rs 687.2 on kfc website, unknowingly instead of delivery i had ordered pickup option and it is a pick up at andheri. I intimated at store to cancel. They said that they had cancelled the order. I have not received any money from you till now and also there is no update on this. I had written mail in contact us section many a times. Kindly look into this and update the status as soon as possible. I have also attached the picture of order details

I m romil gupta. I was travelling from patna to new delhi, in a mean while i stopped for some refreshment at delhi airport t-d1 and on that counter of kfc i ordered 2 meals of chicken zinger burger with fries and pepsi. Pepsi tastes like it was added with water in it. Secondly they asked me for single ordouble sauce i responded single they took additional 50rs on the bill prior telling me that they had added extra money on the bill. That was finished i got my 50rs back and my order was here i opened the burger it was only the burger, chicken tikki and lettuce no mayo sauce and other ones. They did'nt told me ingredients of the meal misconceived me the service. I had experienced the worst service by kfc i want you to take action against them and ask to improve their service

Poor service ever

Dear sir/madam,

I was on line ordered kfc food items through "food box - order food app" by used sbi credit card. Order items: chicken burger - 4 nos, order area: dp2, saffron heights apartments, pallava garden, old pallavaram - chennai, delivery address contact no: [protected]. Order date: 10.10.18, delivery date: 10.10.18.
After completed the payments options, the app was shown "some error occured" these screenshot attached this mail.
My online order was failure. But, my credit limit was reduced rs. 670.01/- to "yum restaurant india p ltd, mumbai, in". The app contact screenshot details attached this mail.
So, kindly requesting you to debited credit amount return back to my credit card account as soon as possible.

Thanks & regards,
Karthi v
[protected]
Mail id: [protected]@gmail.com

Recentl i went to a kfc which was at: address: shop no 3, parnil palace, rg baruah rd, zoo road tiniali, assam 78102, the bill was rs.2216/-. I've paid it as cash, coz my debit card transaction was declined by the swiping machine. After some time i've recieved a sms that saying 2216/- has been deducted from my bank account. I've asked the person who was at the billing counter. He said that money will be refunded into the bank account in 2-3 days. I waited for 7-8 days, but money was not credited into my account. So please help me in getting my money back. Thankyou.

I ordered online from the kfc himayat nagar branch in hyderabad. Got nothing in return but a bunch of lies. I think that's what kfc customer care is trained to do, lie through their teeth to the customers. After placing an order at 8.57 pm, i received a message at 9.04 pm. Saying my order has been dispatched. After waiting for 25 mins i called customer care. Their first lie was to tell me the order is dispatched & i will get a call from the rider in 5 mins & my food will be delivered in 10 mins. After 10 mins, with no call & no rider, i called up again. This time another executive lied & said the order is dispatched & the rider will be calling me in 5 mins. After 10 mins i called up & demanded to know what the hell was going on with my order. Another executive put me on hold for a very very long time & finally said "ma'am sorry, but your order has not been dispatched yet". And he says he can connect me to the store manager. What in the world should i do with the store manager?? I told the executive that this is a pathetic service, they only lie to their customers, and after one hour they finally have the guts to speak the truth & say my order is not dispatched. I waited for a whole long hour just to be told this nonsense! And what will the store manager do after all our hunger has died??

It is such a shame and disgrace that kfc treats it's customers like this. A bunch of liars are operating the customer care services. And kfc online delivery is such a pathetic & low standard service. If you don't know the basics of customer service & online delivery system, why even offer it?? We are better off with other delivery services that at least don't make a habit of lying to their customers. I cancelled my order and i told them i will escalate this issue. And i will make sure everybody, including the ceo of kfc gets to know about the inefficient, sub standard & horrible online service of kfc.

Hello,
I had a rather unpleasant experience at one of your restaurants located in ild tower, sohna road, gurgaon.
First i was served with oily food which i got replaced but again the food quality wasn't good. However i ignored it considering its kfc. So now i am sitting at my home with this food poisoning. I am really saddened by what happened with me. I want you to kindly look into the matter. My name is akash and i visited the restaurant at around 7.45 in the evening. The guy at counter seemed like a nutcase too. Laughing for no reason. Anyways. This sucks.

Hi this is ashok and my mobile number is [protected] with email address [protected]@gmail.com
On 29/9/2018 i had placed an order of rs 687.2 of kfc website unknowingly instead of delivery i had ordered pickup option and it is a pick up at andheri. I intimated at store to cancel. They told they will cancel and refund my money. I have not received any money from you till now and also there is no update on this. I had written mail in contact us section many a times. Kindly look into this and update the status as soon as possible. I have also attached the picture of order details.

Thanks and regards
Ashok beeram

Order reference #: 7936408

Hi this is ashok contact number [protected] email address [protected]@gmail.com
On 29/9/2018 i had placed an order of rs 687.2 of kfc website unknowingly instead of delivery i had ordered pickup option and it is a pick up at andheri. I intimated at store to cancel. They told they will cancel and refund my money. I have not received any money from you till now and also there is no update on this. I had written mail in contact us section many a times. Kindly look into this and update the status as soon as possible. I have also attached the picture of order details.

Thanks and regards
Ashok beeram

Order reference #: 7936408

I have ordered food of worth 1500+ rupees on 03oct2018, there is an offer for payment via phonepay and paytm, but the store did not accept to pay through any one of it. They said we have a bad signal. Though its not our fault we have didnot avail offer, i need an explanation for this,
Second thing we went at 10pm, at that time the food whih they gave was so cool, except few, we have informed manager but he asked us to wait for some time but did not give replace them with a hot ones, finally we end up having a cold food only.
Please provide some compensation for this, if needed i have taken soft copy of bill, i can provide you

I made two transactions with kfc on 28/09/2018 which failed. Ever since i have written multiple times to kfc via their contact us link but i have not received any reply from them. I also contacted billdesk and they have replied back saying transaction has been sucessfully settled with merchant. My transaction id's are npt[protected] and npt[protected].

This happened at the tiruvalla kfc whichbwas recently opened. As soon as i entered the i stood in cue and i see that people order from my side nd get the receipt.. When my turn comes i stand there unattende for 15 minutes and no one from the staff side bothered to tell me the counter was closed until i asked why my order is not taken. Wtf.. Why do u train such # to be managers and supervisors.. [censored] #

I made an order with kfc app the payment from my account got debited but the payment failed then I again ordered and made online payment through Paytm the payment got debited again and received by them but it showed transaction failed!! What do I do now! Kfc is a thief stealing people's money ! Please I want a refund ! And I tried contacting customer care but no one would answer

Hi team,
I had ordered food from kfc-omr, chennai branch on 12/09/2018 for an amount of rs.550.
During the card payment, kfc's card-swiping machine turned off and so the kfc representative swiped the card again. Due to this, i was charge twice.
When i informed the branch personnel, he acknowledged the error from his side and i was promised a refund within 7 working days. However, when i checked with him again after 7 days, he said that i'll be receiving the refund after 3 days and so on. I had even sent him the proof of double deduction to his whatsapp as he requested, to carry on with my refund process.
Until this day, i haven't received my refund of rs.550. Requesting you to resolve this issue and pay me the refund amount asap.

Kfc branch : chennai omr

Hello,
This is very disappointing for me to inform you that, one of yours kfc restaurant located at chandra layout bangalore, india had cheated by charging extra/double amount for the food i ordered.

Please refer below details.
Yesterday, 2nd october 2018 i visited kfc restaurant, chandra layout bangalore to ordered devil chicken stripes 10 pcs for rs 349 as per menu displayed on screen.
But, the cashier (Lady emp) had charged rs 649 instead of rs 349. They swiped extra 300 rs from my icici debit card. When i noticed it, i had to visit back the restaurant next day when it was heavily raining with the customer copy transaction bill to let the restaurant management (Arun) know this about.
In turn i was asked to wait for a day more to let them investigate why it happened. This is totally not acceptable.
How can they ask customer to wait for 1 more day unnecessarily. It’s a total waist of time.
The question is,
The extra/double amount changed, was really a mistake/something else?
Was this done purposely to grab extra money from me/customer thinking that customer will not notice?

In addition to this, i experienced that the team at restaurant is not being polite with customer in letting them know the offers for the day. I was asked to check the menu and order. This is totally unprofessional behaviour. Isn’t it?

Request you to take an appropriate action against the restaurant and do the needful for the extra time i waisted in restaurant because of the problem created by kfc team at chandra layout bangalore.

Please refer attached transaction copy swiped at kfc on 2nd oct charged 649rs.

Appreciate you response and investigate further.

Hi,

Myself, my wife and my two daughters had dinner yesterday (30th sep) at # 1/c1, kambar salai, near vavin oppsite to grand sweets, mogaippair west. The bill number was 5345 and the amount was for rs 970 around 8 p. M.

All 3 of them had severe stomach pain and vomiting today 1st oct and i had stomach pain. We had chicken popcorn, 5 piece bucket chicken and zinger burger.

Something has seriously gone wrong with the food, which created problem for all four o[censored]s. Kfc is a well renowned brand and i have had in outlets across the world and surprisingly we had such a bad experience yesterday. Both my daughters are crying out of pain after having food in one of the worlds famous food outlet the so called kfc.

What is the guarantee for people like us? Who dine out once in a while with family and consider that as a great dinner once in a month. Unforgettable experience...

What does kfc would like to explain to us? In what format?

Appreciate a quick response to avoid moving to next steps.

Best regards

Ravi

I ordered food thru swiggy at 10.23 am... Now the exact time ia 11.30 and the swiggy delivery person is saying me that the restaurant is closed... The swiggy executive was there waiting at the restaurant from 10.30... Why are you accepting the orderes which canmot be delivered in a timely manner... Its such a stupidity unexpected frm a branded vendor... I[censored] cannof affort the food.. Why did u accept the order and why did u make us to wait for such long time.. If yu would have let us know we would have switched to something else right.. Now the time 11.40 pm and whr will i go in search of food

I am a food critic and a food blogger.
As we all know the standard of food in kfc and the cheerful service provided by the cashier, it was very disappointing to experience bad quality of food and very unprofessional not friendly service not once but couple of times. The chicken was very dry and cold and the burger bread was just falling apart showing that it was not at all fresh. The cashier was lost in listening to other things around...

Hi this is jyothi contact number [protected] email address jyothi. [protected]@gmail.com
On 28/9/2018 i had placed an order of rss 399.99 of kfc4+4 twice unknowingly. It is a pick up at rajbhavan. I intimated at store to cancel. They told they will cancel and refund my money. Please kindly look into it. I am unable to create account and unable to register my old account. Pls kindly look into this

I ordered on 27sep18 at 1920hr for fiery chicken bucket and gave my address a-2 sector 41 (Near police station sector 39) but they noted it as sector141 after nearly an hour that error was corrected but when the order finally came there was no fiery chicken instead was normal kfc chicken and he had no bill only the amount on his mobile
Since any amount was same as i was told so i paid him rs 800 as cost of item plus bill but when i opened the package it was only normal 8 pieces of normal chicken
I am your customer since 2000 when you started at bangalore since that we have patronize you in india and overseas.
Warm wishes
Rajesh pandit
A-2 sector 41
Mob [protected]