Kotak Mahindra Bank Complaints & Reviews

Hello,

I have opened zero balance savings account with your esteemed bank but you people collecting bank charges(lien charges, Non Maintenance charges etc) without any prior information. it's like a fraud for the common man and when I reached the branch no proper person responded and solved my issue.

how far is it fair to deduct amount saying anything?

Do you have any transparency to maintain the people account?

this how your banking system works to grab money from common man account ?

on what basis amount is deducted from the account?

CRN : 35697018
Lien Charges : 2474.48
Lien Date : 26/06/2018
Reason: Unknown

Regards
Abhisekh Jullapally
[protected]

From my savings account inr 10750 has been deducted towards ksec without any intimation & customer care service is also doesnt work efficiently to address our queries. Amount deduction was not at all intimated to me during the opening of account.

I need a quick resolution & should get to know why the amount has been deducted. Its really very disappointing service from kotak I need refund what can I do

The Bank have cheated me by offering loan @ 10.99 and disbursing @ 11.99 %.
I have ask to give me fresh loan of Rs. 2 lacs but they said u r not eligible you transfer your hdfc loan and the remaining amt will be disbursed to u after sanctioning the loan i told them to close only hdfc loan and not Axis loan they said Ok and pressurising me to confirm Ok as per telephonic talk with preeti back, officer assuring me that she will close...

The bank officer have cheated me by offering Loan @10.99 and sanctioned loan @ 11.99. I have asked them to give me fresh loan but they said you r not eligible so I asked them to transfer my HDFC loan only and give remaining amount in hand. But still they have closed Axis Bank loan also without my prior permission and documents which was @ 11.49%. They have pressurised me and confirmed OK from me and assured me that only one loan will be closed and the remaining amount will be given in Hand. as per telephonic talk with Gauri. Now they r pressurising me to give a cheque for canceklling the loan and no foreclosure charges will be levied for the closuire. before 8 days I asked them to give in writing the are not giving me the same in writing, , Tell me is it true they will not charge any closure chargesn if I give them a cheque for closure

When I accessed my net banking on 01.05.2018 for some transactions I noticed four unauthorized transactions on my credit card which was not used by me for a long time. No password ( OTP) was received nor any message after the transactions were received on my registered mobile number.
I immediately called the bank and asked to block the card.
I visited the bank where I was told to visit other branch ( Credit card branch).
I visited the cards section branch where I was asked to submit the dispute resolution form which I did. I also registered a complaint in cyber crime branch and a copy of that was submitted to the bank as requested.
I got an email from branch that it was a safe transaction and have received card statement for doing the payment.
The card is issued by the bank and moreover neither the password nor the post transaction message was received from the bank. This is completely the failure of the bank's security system and hence bank is responsible for these transaction. Had the message been received after the first transaction, the further three transactions would have been avoided by getting the card blocked.
Despite emailing the bank asking to stop sending the credit card statement for these transactions I am getting the sms and statement for doing the payment.

The transaction details are hereunder

DATE AMOUNT (INR) DETAILS
24.04.2018 9000 PAYTM NOIDA IN
28.04.2018 9000 PAYTM NOIDA IN
28.04.2018 9000 PAYTM NOIDA IN
01.05.2018 9000 PAYTM NOIDA IN

It is requested to instruct the bank to stop sending me the messages and card statement for these unauthorized transactions that happened due to bank's negligence.

Yours sinserely
Raju Phadtare

Firstly 811 customers are having the worst facility in your bank. It's absolutely horrendous. On 9th July my balance was 8023.17 after a few moments when checked the balance it showed 0.0. No information in the bank statement. This is utter nuisance. When you write a mail to service.[protected]@kotak.com you get a response "You have written to an email id which is disabled and hence not monitored"

I'm the existing customer of Kotak Bank.
My Valued Customer No:[protected].

The reason behind to write this E-mail,
My concern is about Kotak Bank Credit Card Department.
I have Salary Account in Kotak Bank. While doing the Account Opening Process,

Kotak Executive said some of my Office Members including me that,

We are eligible for Kotak Credit Card so Kindly submit your Document with Kyc.

He said us that It take maximum 20 Days
for all Process.

After a Month I asked him what is the Application status,
But no response, He is not courtly in his work.

Even we Ask Executive do the Re-process from beginning.
Because randomly kotak credit card executive has done the process of Application.

Now from last 15days We are checking online the Status its showing In-Process.

Application number:[protected].

So requesting you kindly look into such cases.

Today(08.07.2018) morning I was recharging my prepaid mobile through Airtel app by using net banking option. Airtel had initiated the payment transaction with TXN ID[protected]. The payment was made and when the web page was redirecting to the merchant (Airtel), got a message that Payment has been failed for the above mentioned transaction. At the same time i got a message from Kotak bank that the amount of 149 INR has been debited from my account with ref No. [protected].
Kindly look into the issue at the earliest and credit my account immediately for the said value as this has not been received by Airtel.

Sir
I am from agra i am using the kotak credit card from last 5 years but from last 2 months i am very dissatisfied and angry because of worst service of the bank and i will stop the use of this kotak credit card
You think that cystomer is fool
In june i made a payment of credit card by cheque but after 5 days i got the message that i have not done the credit card payment i went to the kotak mahindra bank and talked with the staff that i have already made a payment for the due balance so why i am getting message for the payment he told me that your cheque has been bounced i asked why they told me go to your bank they will tell you then i went to my bank and i asked that is there any update of bounce cheque in my account so they told me that no we didnt get any cheque for the clearence so there is no bounce cheque in your account no cheque update is there i got the statement from my bank i also got the updated passbook but there was no cheque information no panalty was there of the bounce cheque
So again i went to kotak credit card office but the staff was not helpfull i talked with the customer care also they told me that they will remove the panalty interest and charges but again in this month july they have charged panalty and interest
Dear kotak bank please stop making fool the customers
You have many customers if you do this you will loose the customers and i will stop the use of your credit card
So please solve my problam as soon as possible
My number is [protected]/[protected]

Hello sir, I applied KM bank credit card through online, last week but yesterday 05.07.2018 morning call ur bank executive, ur card is approved, then today 06.07.1986, our executive collect my documents, eve 6.o clock, appointment booking, then after one mail is come for me ur bank side, one reference number given, I checked the this reference number ur official website, this number is invalid, then what can I do? Please help me sir,
This is my
reference number :[protected], please help me sir, my mobile number : [protected], please reply me.

Regards

Rajasekar.

Account Holder has submitted the F.D.on maturity date 30/06/2018 for redemption, the said F.D. duly signed by the first holder and mode of payment is EITHER /OR, even though the proper officer and branch Manager did not release on the ground that account holder has opted AUTO RENEWAL, it is one kind of premature hence both holders must sign on the F.d, after both holders signature bank will release the F.D. I discuss the matter with Branch Manager and explained to the proper officer and manager, if any F.D. is to be submitted before due date then it is compulsory all holder are suppose to sign on the F.D. In my case Account Holder has submitted the F.d on maturity date and mode is EITHER/OR and even though undersigned opted AUTO RENEWAL does not require both holders signature .only in premature case all holders signature must. Any how discussion was unfruitful. Finally i requested to provide copy of rule/notification /guidelines which clearly speak such types of F.d are premature.More than 5 days passed but i have not received any rule/notification etc.
e mail submitted to nodal officer of kotak bank on 01/07/ and 05/07/2018 their acknowledgement no. KMBL 659-518, 649-253 and 649-280 (F.D. No. [protected] CR NO.[protected]

To whomsoever it may concern,

I would like to bring to your notice the unruly and uncalled behavior of your customer service representatives.

With the above mentioned card number firstly the card was blocked with any prior notice in december causing much embarrassment in front of my family and friends when i wanted to use it the most your representatives went ahead blocked the card all because of misunderstanding at their end.

If that was not enough they made sure that the card was blocked permanently and after a series of conversations with your managers and representatives got a variety of information even after that i decided to pay you guys every month as the minimum payment.

Recently i got a call from one mr sanjay jadav who has become a threat and messages me till your after calling hours for the payment, after repeatedy telling him that i lost my job and currently got a new one he is just not ready to listen all thanks to your so called nonsense illogical procedures just to meet your targets.

The final conversation i have had with him i did happen to explain that i will be making the payment in full by the 10th or the 12th at the maximum and ready to pay the total it comes upto since i would get paid then and dont have even the minimum to pay at the moment, still after this i am being pestered and threatened that if i dont pay him immediately he will be sending his guy to my place and get the money out of my mother who is a senior citizen and harasses her every day when there is no one at home even the the guy he sends is rude towards her and talks nonsense.

In short this email is to notify you that i will be making a payment by the 10th or the 12th in full let me know the final amount and it shall be paid.

I would not appreciate your bank harassing a senior citizen else she will be forced to take legal action against your bank since she has nothing to do with your bank and its your name and reputation which would be at stake the rest as promised your bank shall get paid by the mentioned date and sending your representatives to harass a senior citizen in my absence shall be taken seriously.

Regards,
Samuel

Few days ago precisely on 03.07.2018 at 12:10 pm i made a fund transfer of rs 4000 through cirtus payment gateway and rs 4000 has been debited from my existing uco bank debit card, but money is not credited in my kotak bank 811 account. I had called customer care of kotak 811 but they are not in a position to give me a proper solution. Please help me in this matter.
My kotak 811 crn :[protected]
Kotak account no:[protected]br...

I am trying to do net banking transaction at google india frm my corporate account of greysprings..
When i put the otp i get following message:

Kpy008:no account found for transaction
Sorry, we could not complete the transaction
Don't worry, no money has been transferred to the merchant yet.

Please help me how do i complete the transaction

Best regards
Sulabha
[protected]...

Sir i am bhawna soni maine monster india mai cv upload kiya jiske bad mere pas mr. Raghav pawar ka call aya unka no.-[protected] se unhone reg fee mangi 1550/- rs. Maine unhe by paytm acc-[protected] par paid kiya uske bad unhone mujhse document verification fees 5500/- mangi maine paid kiya trainig latter fees mangi maine unhe 13500/- paid kiya n last fees unhone 42500 mangi jab mai nhi de payi to unhone meri id block kar mera amount not refund karne kah diya plz sir mujhe help kijiye.

Hello sir/madam

I am shveta papneja having salary account ( (A/c no *4114) in kotak mahindra bank.

On 1st july, 2018 at around 12:43 pm i got constant messages of withdrawal of rs. 40, 000 (4 transactions of rs.10, 000) from my debit card (*1752) however my debit card is with me only and i have not done this transactions.

Instantly i called customer care and blocked my card.

I have never shared my card and its details to anybody. Then how can anybody take my money. This is certainly a fraud.

Kindly look into this matter and resolve this issue on urgent basis.

Regards
Shveta

I want to close kotak mahindra credit card service. So why kmb is not closing it. I would also want to know why it's shows an outstanding amounts of rupees 118 which was imposed as bill, actually i have not activated the credit card kit and the card was requested to block. If i used the card surely i will pay but here i haven't activated it still why inr 118 was generated as pending bill. So i want to close kmb service or i am expecting reply from your end in the closure of credit card. As i want rationale for imposing unutilised card bill.

Please see the request number:re:'kmbl=589-237'customer service center (Kotak credit card)

Hello Sir/Madam

I am Shveta Papneja having salary account ( (A/c no ******4114) in Kotak Mahindra Bank.

On 1st July, 2018 at around 12:43 pm I got constant messages of withdrawal of Rs. 40, 000 (4 transactions of Rs.10, 000) from my debit card (********1752) however my debit card is with me only and I have not done this transactions.

Instantly I called customer care and blocked my card.

I have never shared my card and its details to anybody. Then how can anybody take my money. This is certainly a fraud.

Kindly look into this matter and guide me what should be my step to get my money back.

Regards
[protected]@gmail.com

Hi Team

Some 500 was debited on credit card without my knowledge till i saw it in statement. When i tried reaching the customer care :[protected] and no response on a daily basis. I also tweeted and noted no response.

I am getting email reminders to pay the bill which has catapulted to 2000. Could be interest or could be few more fraud transactions

Also, i am getting credit cards issued from Kotak Bank every week. Till now i have 3 credit cards.

Pathetic service before even i use it. Please cancel the same.

For new users

My acount was automatticaly debited with amount..234. Automatticaly ...and when i contacted..they said an physical debit card has benn isueed to you...i have not order any physical debit card...i had balance in imy 811 account..and automaticaly my amount has been debited...i know the terms an condition that annualy...charges are deducted then why would i have order debit card ...now automatticaly the have issued...me debit card and they decuct different charges from account