Kotak Mahindra Bank Complaints & Reviews

Respected finance minister ji, pls help us,
I anjita mishra have saving a/c-[protected] in kotak mahindra bank in allahabad,
since dt.26/4/2018 I was tried to widraw 10000 Rs. in SBI ATM From KOTAK MAHINDRA bank debit card, Money not dispensed due to power cut but amount debited in my acount,
i had done complain in banking obdusman (RBI) complain no.[protected] dt.1june2018,
also done complaint in Honarble CPGRAMS banking cell complain no.DEABD/E/2018/10562 Dt.6/6/2018, DEABD/E/2018/12945 Dt 9th july& DEABD/E/2018/13602
In ATM log provided by SBI and same I was received from kotak mahindra bank, clearly shown that transaction failed
but as of now bank only mentally harassed me but not return 10000Rs. Pls help me.
Anjita mishra.
Allahabad
Mobile no.[protected]

I had recieved a reversal letter for my credit card from Kotak Mahindra Bank on 4th June, 2018. As per reversal letter I had cleared the revised total due amount of Rs 13, 200 (Mobile Receipt Reference No. (MB[protected] on 8th June, 2018. But ironically my card became deactivated after making the payment. Moreover, after clearing all the dues its showing that there is still outstanding payment and getting regular calls from Bank for clearing the same. Even there was a recoverable hold balance on my savings account which is also not refunded yet.
A person from Bank Mr. Rakesh Agarwal( Apeejay House, Kolkata, collection dept.) had confirmed me repeatedly that it will take not more than seven days to get activated with increased limit and all. Now he is not receiving the calls. Is this unprofessional attitude or a just a smooth way to cheat customers ? I have both savings and current account with Kotak Mahindra Bank.But now I have started losing faith on Kotak Mahindra Bank due to the series of miss-commitments from your designated executives.
I am looking for a quick solution. Its my humble request to take care of the situation and make my card activated with full limit and refund the amount of hold balance at the earliest.

Sir i am bhawna soni maine monster india mai cv upload kiya jiske bad mere pas mr. Raghav pawar ka call aya unka no.-[protected] se unhone reg fee mangi 1550/- rs. Maine unhe by paytm acc-[protected] par paid kiya uske bad unhone mujhse document verification fees 5500/- mangi maine paid kiya trainig latter fees mangi maine unhe 13500/- paid kiya n last fees unhone 42500 mangi jab mai nhi de payi to unhone meri id block kar mera amount not refund karne kah diya plz sir mujhe help kijiye.

I have added amount to my Amazon pay balance to recharge but the amount has been deducted and not yet recharged. It's been 10 days, I haven't received my amount to my bank account I.e. 62.50 rs.it was on 10 of July but Amazon refunded the amount to kotak but from kotak the amount has not been credited to my account till now. On July 20 also I was trying to recharge through my kotak account but the amount has been deducted and my number has not yet recharged. Waste service . Customer care people also not giving a solution.

Mere pas amzon se refund aya but abhi tak reflect nhi hua mere avount me jo ki[protected] ko reflect hona tha amzon pe bat ki to unhone bola bank me bat kro yaha se initiate ho chuka but bank me koi thk se information nhi de rha hai...mai 10 bar call kr chuki yahi bol rhe ki amzon pe bat kro..jbki amzon pe bat krke maine refrence no bhi le lita fir bhi koi hwlp nhi kr rhe bank wale.

For a partially paid loan from Citicorp Finance Ltd. which I intend to pay back. Persons from ISGBL Collection AC calling me to pay the pending amount of RS. 37000 on behalf of Kotak Bank Ltd., Santacruz Branch, Mumbai, telling that Citicorp has been taken over by Kotak Bank Ltd. While I expressed my intention to pay, I was told to transfer the money by NEFT to ISGBL Collection AC in Kotak Bank at Mumabi branch with A/C details. When requested them to give a few days time to verify the authenticity of their organization they started abusing me, calling at my office EPABX number more than 80 times in a day and irritating the office person to that extent that my employer gets irritated of me. I have already filed a complain with Mumbai Police mentioning the person and his mobile number. Am not sure if there will be any action. I stay in Dubai now. What do I do now?

Havnt recvd welcome kit from Kotak Mahindra Bank due to negligence of their employee Neeraj and Hussain. Its been 5 months now.
I had openend my savings account with the Bank in the month of Februry 2018. In spite of regular followup, I didnt recv the welcome kit, which has cheque book, debit card and other details. Probably they have sent it to a wrong address, however, they dont repsond and they are not resolving my problem....

Kotak is not at all a customer centric bank.
The employees within Kotak are not upto date with the RBI guidelines.

kotak treat the customer with their own policy and make feel insecure. No influence they have to the merchant.
The escalation portal (L1/ L2 /L3 /L4) does not work at all. Even after requesting to share the manual escalation matrix, they keep it within themselves so that customer can not reach higher. The helpline is helpless also. Never open any account in Kotak...my personal recommendation

When I open my account their representative told that the account is zero balance account and no charges will be levied on it.
after sometime they stated deducting charing Non Maintainance charges. So I stopped banking with that account. Now When I deposited Money they Deducted all my money and now its showing Nill Balance. Many times I called them to close the account. they always says that Branch can waive these charges. Its really frustrating...
I want to close my account with CRN No 98467735 and get my money back...

Charging unneccessary charges without any prior notice such as tbms. if this continues, kotak has to take responsibility for our fraud complaints. I request the consumer forum or the authority to please look forward to this issue and help the cunsumers suffering from such frauds by the bank. if the authority does not take genuine actions against the bank officials. kotak might face a legal action if such cases continue.

My name is Kalavatiben J. Bhatt. My account open on 30th June, 2018 at Rajkot, Gujarat branch but still didn't received welcome kit, cheque book atm. and there is no customer care no available
My name is Kalavatiben J. Bhatt. My account open on 30th June, 2018 at Rajkot, Gujarat branch but still didn't received welcome kit, cheque book atm. and there is no customer care no available

In the year 2005 I request for cancellation of my ABN Amro Bank Credit Card, as I was not using that much. There was some amount around Rs. 1300/- which I paid in cash at counter and broke the card and give it to the counter staff and I got my Card Cancellation letter stated that "CARD IS CANCELLED AT THEIR RECORD".
After 11 year some guys from Kotak Mahindra Bank repeatedly ask for the Rs. 5000/-. stating that I have not paid my ABN Amro bank dues.
I have mailed the said letter to "Divya.[protected]@kotak.com" and they said they will check it and try to close the matter.
Now again after 13 years Kotak Mahindra Bank staff called my again and ask for payment, again I said that I have paid all the dues and does not owes any amount, again they ask me to send the same letter to "DIVYA.[protected]@KOTAK.COM".
WHAT THE STUPIDITY IS THIS.
why should I pay them, when I have paid that amount way back in 2005, and this demand is illegal also, how could they ask for money after 13 years.

Hello Sir,
My name Suman Majumdar. I had a salary account in Kotak Mahindra Bank A/c No- [protected]. I have this account for last 2 years, I left my job on March 2018 and as per policy we know that salaried account will automatically convert into savings account but it will take 3 months. Yesterday all of a sudden I received a message from Kotak Mahindra Bank stating deduction of Rs 1180 from my account without any kind of prior intimation.
1) When the salary account was opened I was told that it will be a 0 balance account ( so how the Non Maintenance Charge was deducted)
2) Secondly my account balance shows amount deducted Rs 590 for non maintenance on April 18 and again Rs 590 for non maintenance on May 2018
WHAT KIND OF A BANK IS KOTAK MAHINDRA, THAT THEY CHARGE DEDUCTIONS WRONGFULLY???? THAT TOO WITHOUT ANY PRIOR INTIMATION
IS THIS NOT SOME KIND OF A SCAM GOING ON????
IS IT NOT MANY PEOPLE IN THIS COMPLAINT BOARD SUFFERING FROM SIMILAR GRIEVANCE LIKE MINE????
We seek your help. PLEASE REFUND MY HARD EARNED MONEY BACK IMMEDIATELY OR ELSE I WILL HAVE TO CLOSE MY ACCOUNT AND SAY GOOD BYE TO KOTAK FOREVER.

My name is Gaurav. I had a loan from bajaj fin. I guess rs 4500 is balance in that loan I was not able to pay due to my ill health I was not working from last two years now they people are harassing me a lot they call at my wife office and regularly harassing them using abussive language. She having all the recording. Please look into matter and ask them not to call or the office people will lodge fir regarding this. This is seriously very bad how can you call someone else. Talk to me I will try to pay ASAP

Without information debited my account showing excuse of Ad hoc statment charge of 51 rs. on 14 July 2018.Though my account was showing rupees 51 only same they debited . I never asked such statement to provide me. I am student and bank harassing me without any fiscal cause. .My con no is [protected] and account no [protected] and ifsc code KKBK0004105.Please help me to solve my problem. I shall be thankful to you

Rs. 118 has been debited from my account in the name of ADHOC STAMT on 14th dec 2018, without informing me or sending message about that transaction. I have never visited any branch of KOTAK MAHINDRA BANK and never requested for any statement. I want to understand why this amount is taken from me. I tried calling the customer care number but did not receive any proper response. Please help.

Firstly 811 customers are having the worst facility in your bank. It's absolutely horrendous. I think I should publish the same to Social Media so people should be careful before opening this account with Kotak.

The reason behind to write this E-mail.

• Service issue with Kotak Mahavir Nagar Branch (5 Bad experience)
1. Last month I’ve raised a request for alpha promo code updation for my account CRN – 68554953 which got take almost 8 days of time and that too after multiple follow-ups. Earlier at the time of request submission, I got to know that this request will get complete in next 3 working days and then after 3 days I got to know that they have not raised request in the system itself. After escalation from my home branch, they have raised request and that too after my re-visit.
2. On the 2nd of July I’ve given a document to open my HUF account but this request is still open. Brach is really not bothered about the customer. I’m following with Mr. Surendra Yadav and Ms. Snehal Mayekar since almost 2 weeks but no positive response/proactive update. After multiple follow-up, they are changing the timeline.
3. Branch manager is not answering call, I’ve tried to escalate him too.
4. Day before yesterday I’ve submitted a document for Aadhar seed to my mother's account CRN –[protected]Service request - 1-[protected]). The request was for Aadhar seeding and we are getting a notification that your nomination has been updated. What is the co-relation of Aadhar seeding and Nominee updation.
5. I called 811 customer care for Aadhar seeding issue, I called at 9.40 AM, the executive was not ready to take complaints regarding this issue (Executive Name-Avinash). After so much argument he gave me complaint no at 10.20 AM (Service request (1-[protected]). This is the most pathetic system I’ve seen in the banking industry for customers.

I’ve many things to write but this are just highlighted bullet points.

Request you to take immediate action against the Kotak Mahavir Nagar branch, as I am sure many other customers are facing such issues.

You can reach out to me on [protected] incase any further clarification needed.

Regards,
Chandresh

I have taken gold loan from kotak mahindra bank airoli branch but when i have gone to close the branch manager mr sinha and the gold loan department mr mahesh did not close the account for 10 days for they were ignoring to close giving reason for lack of staff and due to that i have paid the intrest amount of 10 days of loan amount 16.5 lacs 10% p anum they both have done intentionally and after that they both misguided me and said that if you want to close immediately on the same day you give me self cheque and we will transfer the same immediately and the loan will be closed dont write gold loan account number write self it is our internal matter and i did the same but when i received the statement i saw the cash withdrawal charges have been deducted from my account of rs 5200 in two accounts how can it be possible that same bank transfer cheque can be charged cash withdrawal and i have been cheated by them and suffered losses without any reason kindly take strict action against them.

Sir, My kotak mahindra credit card No.[protected].The trancation date is[protected] has been done my card but I didn't do the transaction.I request you to do inquire the fraud transaction done by my credit card.The trancation amount is 8700 for the itune website and i didn't register the itune for my phone.So plz clear my transaction amount fastly.
Thankyou
Shokeen singh sehrawat

My Kotak credit card no. xxxx xxxx xxxx 5570 was used for payment of Taxi Services in the name of SQ *Professional Taxi in New Jersey, USA fraudly on 17 Nov 2017 at 8:28 AM. I reported the fraud via phone call to Kotak Customer Care on the same day immediately after receiving the transaction sms. I also submitted the dispute form as per the direction of the phone banker. And they also blocked my card and issued a new one. Another fraud transaction of booking American Airlines with PNR YHSHDO for Rs. INR 53655.73 was declined as the card was deactivated as per sms received at 02:04 PM same day.

I still have the card with me and I have no one known living or traveled in New Jersey, USA. My passport was even expired forget about I been there and it is not an online purchase.

I was requested to wait for 90 days with a satisfactory promise that I won't have to bear the cost of transaction.
They credited Temporary credit of the same amount and asked me not to pay the that amount till it is settled. But I still went ahead and paid all the amount as per Total Amount Due and I am still paying for the monthly bills I have used it for and their is no miss in their bill payments.
I waited for around 5-6 months and they, on contacting them told me that I would get a call from Manager. I did got a call from Manager and they told me that the dispute has been closed in Merchant favor and I would have to bear the cost of the transaction of Rs. 8885.28 (after currency conversion charges).

They also shared some sort of proof, 4 image pages in tiff format which is only like a transaction authorization log/receipt and general inputs from Merchant. It even doesn't have my signature or name or address.

I tried escalating it to the highest level but no one replied on my emails, I only got system auto-generated emails stating my concern would be addressed in 5 working days.

I am a victim of some sort of third party breach may be of card skimming. I informed the bank within hours of receiving sms alert. They took 6 months and refused to refund me by stating that the transaction has settled in merchant favor. I seek justice as the fraud transaction is under bank's liability not mine, in fact I have ZERO liability as per RBI Notification on Customer Protection i.e. RBI/2017-18/15, DBR.No.Leg.BC.78/09.07.005/2017-18.

I am attaching the following :-

Transaction SMS Screenshot (After hiding other transaction message).
Dispute Form (After hiding first 12 card no. and part of signature).
Shared Proof separated 4 Images (After hiding first 12 card no.).
Unable to attach E-mails screenshot as they so many and big.

Please help!

Regards,
Naveen Mudgal
[protected]