| Address: 400078 |
| Website: www.kotak.com |
Account no. Is [protected]
Bhandup w branch 400078
I was opened new account at kotak mahindra bhandup-west branch on 10 oct 2017.
From mr.*, we have done all procedure for documentation and i given rs.10, 000/- cheque bank of sbi branch bhandup-west cheuqe no. Is *.
On 16th oct 2017, i called up to mr.*, and he told me that my cheque was not cleared, by sbi bank and returned the cheque which was given at the time of account opening.
But, he didn't told me the reason why it is returned and he stated that returned cheque from sbi, he will destroy.
And also request me to transfer the amount by neft or internet banking in your kotak bank account which was newly opened.
On 17th oct 2017, i went to sbi bank and done inquiry about my returned cheque, and they updated me contact with your kotak bank, and they will provide you the reason for the same.
Then i transfer money to my kotak bank account through sbi bank account.
Still after 15 days i didn't get any callback from your kotak bank or from mr. Rajesh pal, about my returned checked, which we had discussion early to destroy the returned cheque.
So on 30th oct 2017 i called mr* to know the status of my returned cheque.
And he checked in the system and replied, saying that returned cheque was send again for the clearing.
So i asked him that you told me your are going to destroy my return cheque, then why you send again to clearing without informing me.
But, it's too late for me that my sbi account didn't have sufficient balance, to encash that cheque.
This is your kotak bank negligence and its shows that your bank don't care for new customers.
Because of your negligence sbi bank fine of rs.600/- for the dishorned of the cheque and my credit record is ruined in sbi bank.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Nov 13, 2017
Balla Venkatanagalingeswararao's response pls update address and card is expaird pls change the card, card number [protected] exp 7/17
Nov 14, 2017
Updated by prathamchande Where is my atm pin, my cheque book, internet banking kit? is 40 days not enough to you for deliver this document ?
and why your delivery persons give any document to any person without any call or information.
my atm deliver to some other person and that person not inform me even 2 days
when i ask near by person who tells me that your atm is taken by that person then i find it.
supposed if by mistakenly my pin also taken by that person and do some wrong activity.
then who is responsible for it?
why you send atm pin with courier, and if send it then if your delivery person not find ac holder,
why they didnt call or inform them ?
if he cant inform then its your courier agency job to day before deliver that documet call or inform to ac holder
then ac holder can sugest to where to deliver or some other person name
Nov 14, 2017
Updated by prathamchande account no. is [protected] bhandup w branch 400078
Ho. No. J-1/104/8, Sangam Vihar New Delhi-80
Phone No. [protected]
A/C N0. [protected]
Ref No.[protected]
Passbook Required