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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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H
Hyds
from Dehra Dun, Uttarakhand
Nov 15, 2017
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Address: Meerut, Uttar Pradesh, 250002

I am holding kotak mahindra bank pvr gold
Credit card no. [protected]
Which was blocked by the kotak bank on 8 nov '17 without any reason.
Last transcation of rs.216 on 6 nov out of which rs. 174 was outstanding on my credit card is pending because the statement was not generated.
Still i cleared that amount and paid rs. 200 + rs. 200 (By mistake)
Why my card was blocked without any reason? It may hit my cibil score
I pay all my dues on time, my cibil score is in good shape
Are your collection department is not updated with payment defaulter
I am really disappointed with kotak bank services.
First case was with the saving account, bank employee said no amb on the saving account. But after few months i charged with amb. They i requested to close the saving account.
And now with the credit card
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Nov 15, 2017
Deepak kumar kashyap's response
Kotak Mahindra Bank — passbook required ke liye

1 Review
De Deepak kumar kashyap on Nov 15, 2017 Mark as Resolved

Deepak S/o Sh. Lalaram

Ho. No. J-1/104/8, Sangam Vihar New Delhi-80

Phone No. [protected]

A/C N0. [protected]

Ref No.[protected]

Passbook Required

Deepak S/o Sh. Lalaram

Ho. No. J-1/104/8, Sangam Vihar New Delhi-80

Phone No. [protected]

A/C N0. [protected]

Ref No.[protected]

Passbook Required
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    M
    Mabud Sarkar
    from Kolkata, West Bengal
    Nov 15, 2017
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    On 12.11.2017 i was trying to add money to my kotak 811 account through 811 payment gateway by my debit card. The transaction was successful in spite of that money not credited to my account. Kindly investigate in this matter.
    Please note that this is a successful txn via citrus txn id id - ctx[protected] order id - mb811p[protected]
    I am collecting this transaction id from your payment gateway partner citrus.
    Dot - 12.11.2017
    Crn[protected]
    Amount - 49999\-
    +1 photos
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      M
      manish_ojha20
      from Delhi, Delhi
      Nov 15, 2017
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      Address: New Delhi, Delhi, 110092

      Manish ojha reporting two fraudulent transaction on 14/11/2017 at 10:20pm rs 86.49 to dash another on 14/11/2017 at 11:20 pm rs 72647.55 to worlstores has been made without any one time password confirmation from bank.
      This is to inform you that i have been issued a credit card (Visa) by your bank bearing sl no [protected] the said card was in my physical possession safe and secured when i received a message from bank that some transaction has taken place in uk through my card. I immediately reported that the said transaction is fraudulent and it has nothing to do with me. I have not authorized any body to do any such transaction. I immediately got my card blocked and reporting the same for necessary action. I also inform that the antifraud measures adopted by bank who has issued the credit card to me that is kotak mahindra bank is not secured and safe leading to the said fraudulent transaction. I am reporting the incidence so that my interest be reached and i should not be made accountable for said transaction. I also request your good self to protect me from any coerceive recovery of account of fraudulent transaction. I have complied the instruction passed by the banker through toll free no. And have done necessary formality by raising dispute form and mailed against the said fraudulent transaction immediately. I immediately got my card blocked. I want immediate action and resolution of the matter by reversal of amount. Manish ojha, at 21 savita vihar delhi pin code. 110092. Mobile no [protected]
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Sir do u get ur money back m d same victim of kotak mahindra bank rs 65700 has Ben debited without otp generate...
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        S
        Sahil Lal
        from Noida, Uttar Pradesh
        Nov 14, 2017
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        Address: Central Delhi, Delhi, 110005

        Recently i've availed home loan top-up loan from kotak mahindra bank for my abroad educational studies. From the beginning itself they were telling me that it can be used for any purpose like marriage, education etc. After they've disbursed my loan amount after so many hassled situation and i asked them that i need a arrangement letter where it is written the same. They refused to do so. As in the sanction letter in the purpose section its written bt and top up which is a type of loan not a specific purpose and they isn't a single line that indicates that it can be used for any purpose. Now they are just making me wait every single day in their branch for nothing.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Nov 08, 2017
        janakirama's response
        close my account soon
        Nov 14, 2017
        Updated by Sahil Lal
        After so making me so much wait they're telling me that its customer end use and we're not authorised to give any of the documents for the purpose of its use Its clean and clear cheating and robbing public.

        I want to close my bank account as soon as possible ..
        Im going to out country so i want to close my account
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          S
          SHIVAKUMAR THATIPELLI
          from Hyderabad, Telangana
          Nov 14, 2017
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          Address: Karimnagar, Andhra Pradesh, 505174
          Website: [email protected]

          Dear sir
          My name is shivakumar thatipelli. I have opened 811 kotak mahindra bank account through online process.
          Kotak mahindra bank my crn no. Is[protected], shivakumar thatipelli.
          I didnot receive my debit card. I went to so many times to our branch and contact that's branch manager, he was not taking any serious action regarding this issue. As per bank records they dispatched debit on 12.08.2017 through speed post, but i did not receive that debit card. They credited amount of rs.93.75 for issue of debit card on 04.08.2017. I complaint through customer care also they were not provide correct information.

          Thanking you sir/medam
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Nov 08, 2017
          Hepin's response
          Start
          Nov 14, 2017
          Updated by SHIVAKUMAR THATIPELLI
          Dear sir
          My name is Shivakumar thatipelli. I have opened 811 kotak mahindra bank account through online process.
          Kotak mahindra bank My CRN No. is[protected], Shivakumar thatipelli .
          I didnot receive my debit card. I went to so many times to our branch and contact that's branch manager, he was not taking any serious action regarding this issue. As per bank records they dispatched debit on 12.08.2017 through speed post, but i did not receive that debit card. They credited amount of Rs.93.75 for issue of debit card on 04.08.2017. I complaint through customer care also they were not provide correct information.
          Unblock to credit card
          I'm using Kotak Bank from past 3 month. On 4th of november 2017 they deducted TBMS of Rs 71 from my account.some days before they also deduct 72 rupees in my Account.Custumer care no. not connecting.
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            P
            prathamchande
            from Mumbai, Maharashtra
            Nov 14, 2017
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            Address: 400078
            Website: www.kotak.com

            Account no. Is [protected]
            Bhandup w branch 400078

            I was opened new account at kotak mahindra bhandup-west branch on 10 oct 2017.
            From mr.*, we have done all procedure for documentation and i given rs.10, 000/- cheque bank of sbi branch bhandup-west cheuqe no. Is *.

            On 16th oct 2017, i called up to mr.*, and he told me that my cheque was not cleared, by sbi bank and returned the cheque which was given at the time of account opening.
            But, he didn't told me the reason why it is returned and he stated that returned cheque from sbi, he will destroy.
            And also request me to transfer the amount by neft or internet banking in your kotak bank account which was newly opened.

            On 17th oct 2017, i went to sbi bank and done inquiry about my returned cheque, and they updated me contact with your kotak bank, and they will provide you the reason for the same.
            Then i transfer money to my kotak bank account through sbi bank account.

            Still after 15 days i didn't get any callback from your kotak bank or from mr. Rajesh pal, about my returned checked, which we had discussion early to destroy the returned cheque.

            So on 30th oct 2017 i called mr* to know the status of my returned cheque.
            And he checked in the system and replied, saying that returned cheque was send again for the clearing.
            So i asked him that you told me your are going to destroy my return cheque, then why you send again to clearing without informing me.
            But, it's too late for me that my sbi account didn't have sufficient balance, to encash that cheque.
            This is your kotak bank negligence and its shows that your bank don't care for new customers.
            Because of your negligence sbi bank fine of rs.600/- for the dishorned of the cheque and my credit record is ruined in sbi bank.
            +1 photos
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Nov 13, 2017
            Balla Venkatanagalingeswararao's response
            pls update address and card is expaird pls change the card, card number [protected] exp 7/17
            Nov 14, 2017
            Updated by prathamchande
            Where is my atm pin, my cheque book, internet banking kit? is 40 days not enough to you for deliver this document ?
            and why your delivery persons give any document to any person without any call or information.

            my atm deliver to some other person and that person not inform me even 2 days
            when i ask near by person who tells me that your atm is taken by that person then i find it.
            supposed if by mistakenly my pin also taken by that person and do some wrong activity.
            then who is responsible for it?

            why you send atm pin with courier, and if send it then if your delivery person not find ac holder,
            why they didnt call or inform them ?

            if he cant inform then its your courier agency job to day before deliver that documet call or inform to ac holder
            then ac holder can sugest to where to deliver or some other person name
            Nov 14, 2017
            Updated by prathamchande
            account no. is [protected] bhandup w branch 400078
            Pls address changing and card is expaired my number [protected]
            exp 7/17 pls change the card and address
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              A
              Allan Culbert Tarun
              from Noida, Uttar Pradesh
              Nov 13, 2017
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              Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
              Website: kotak application

              Please activate my account as soon as possible. I have been waiting for long time. my account hasn't been opened yet.
              My account no. is [protected]
              And my debit card no. is [protected]
              CAN NO. is[protected]
              I can't wait anymore. Its already passed one week but no response till now even i haven't received a single yet from bank.
              Mob: [protected]
              +1 photos
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Dear sir / madam actually I made 3 times mobile recharge 100, , 50, , and 50 amount has been debited from my account but not number is not reacharged

              I can wait up to the week otherwise I will goes to give complaint Don't make a fraud to customers thanks waiting for your reply
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                S
                sethumadhav93
                from Hyderabad, Telangana
                Nov 13, 2017
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                Address: Hyderabad, Andhra Pradesh

                My a/c no:[protected]
                I had done a transfer to my friend a of rs:4000 the amount had been deducted from my account but not credited to my friend account. After 10 minutes again i had done my 2nd transaction of 4000 transaction it had been credited to his account. My 1st traction was failed but till know my money is not credited to my account.

                My failed transaction id:[protected]
                Date:13-november-2017
                Timming:12:32 pm
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  nandhini selvaraj
                  from Morena, Madhya Pradesh
                  Nov 12, 2017
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                  Address: 641603

                  My name is nandhini from tiruppur a person from your bank has called me and said that your profile has been selected for our bank as a operation manager and said to paid the amount 7500 for documents verification and after than rasi called me and said i am ur relationship manager and he interviewed me through telephone and said me to pay the amount of rs 56000 for course and i have paid the amt and gautam kumar cal me and said to pay 11000 to open an account and it will be transfer as a current account after joining and 37200 as a commission for them and you will receive the appointment order with in 4days and these all the amount will be refunded when you join he said me to sign a agreement for 2 years after i have paid all the amount his number is switched off
                  +8 photos
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Nov 06, 2017
                  p.v.shankar rao's response
                  Sir, I am P .V. SHANKAR RAO a credit card users of Kotak Mahindra for last 1year i am niot using my credit cards . so please requesting you to cancel my card . Cards details are given above.

                  regards
                  P .V. SHANKAR RAO
                  [protected]
                  SIR,
                  I am P .V . SHANKAR RAO not using my KOTAK mahindra credit card this

                  are my Credit Cards no. 1) [protected]

                  2) [protected]

                  c
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                    M
                    Manoj kumar83
                    from Delhi, Delhi
                    Nov 11, 2017
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                    Resolved

                    mis guide kotak bank representative

                    Address: New Delhi, Delhi, 110053
                    Website: [email protected]

                    My name is manoj kumar. My account is in the branch of kotak bank
                    (D-26, sector-63, noida). My account number is ([protected]). I was not
                    Using this account for a long time. I have thoroughly examined the
                    Account of yamuna vihar's personal banking counter in order to use the
                    Account very long after which the information is available and no
                    Charge will be taken. After understanding this, i was deposited rs.br...
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                    dharamjeet R Prasad
                    from Mumbai, Maharashtra
                    Nov 11, 2017
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                    Address: Gautam Buddh Nagar, Uttar Pradesh
                    Website: www.kotak.com

                    Six fraudulent transactions were made on 08.11.2017 on my kotak mahindra bank credit card. The payment were done online on itunes. The amount was 7900 (6 times). The bank was involved in the fraud as it allowed the transaction to go well beyond the credit limit. The total fraud was 47400/- i am not aware of the % share of kotak bank. When i called customer care he told problem will be resolved within 45 days and if it was my fault interest will be charged for those days. When i told it was not my fault and in that case i need to approach police he refrained me from doing so and advised to wait for 45 days. It only made my belief of kotak involvement deeper. My complaint no. Is sr#1-[protected]. I have learned my lesson to refrain from such fraud and cheap bank who are in search of duping people of hard earned money.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    I'm Arunesh kumar rai, i have a current account at your main branch Lucknow.
                    you are deduct my balance of Rs.3500/.approx, and I didn't receive any welcome kit by your side and you are deduct my balance on regular basis.
                    Please refund my total deducted balance asap.
                    Thankyou
                    Arunesh Kumar rai.
                    Lucknow.
                    [protected]
                    [protected]@gmail.com .
                    Today[protected], I noticed some amount credited to my account. It seems like they have refunded some amount after deducting GST. Why should I bear the GST charge, if the mistake is from KOTAK?
                    Screenshot is attached.

                    fraudulent transaction on credit card on 08.11.2017 - Comment #2917797 - Image #0
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                      R
                      Rajesh Cr
                      from Bhubaneshwar, Odisha
                      Nov 10, 2017
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                      Am taken a persinal lone from city finance ac no 15868426 the cthe ity finance merged in kotak mahindra bank and i settiled balane ammount one time to kotak mahindra bank 31/10/2015 amt 18524 throuh cheque

                      Rajesh. C. R
                      [protected]central bank of india tripnithura branch cheque no0003521 cearing date 31/10/2015 from my account but tiil day showing in cibil pending ammount its not my mistake but now axis bank and hdfc bank rejected my lone application agenst this matter this problam genereated from your side
                      So i want to compansation for agent this matter lose of my money detail forwerd as soon (Supporting case document agenst bank of barodra in cibil case)
                      I want to immidetilty remove my name from cibl and all other letter also
                      Supporting documet attached
                      Pl find the attachment
                      I want the expalanation from your side and my losse of money compansation
                      Thanks
                      Rajesh cr
                      [protected]
                      +2 photos
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        K
                        Keshor Chetry
                        from Bengaluru, Karnataka
                        Nov 10, 2017
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                        Address: Bangalore, Karnataka

                        I have submitted all the document 6th month back and following up for the same regularly. I am not receiving my money back. They do provide the email address where no one give the reply for the mail. None of the company takes so long to give the pf money where here we are struggling to get own money. Please help!

                        Name - keshor chetry

                        Emp id - 84734

                        [protected]@gmail.com
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Hi this is prasad.i got a mail 10 days back regarding '0' balance account.so i applied for that and i got a cal from ur executive and set an appointment for meeting with local executive but still no one come to my place.i cal to ur customer care centre no use at all.worst service i ever had with banking.even though i am new customer no one cares
                        I have done an upi transcation to my friend of an amount of 150 RS with transaction i'd[protected] how ever the transaction got failed but got an message from the bank saying transaction got processed and amount got debited from the account
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                          renjith abraham
                          from Delhi, Delhi
                          Nov 10, 2017
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                          Address: Gurgaon, Haryana

                          Please close my kotak mahindra bank account. It is my corporate salary account, but i havent used it because i left the job in 3 days only. I have been trying to reach the bank but i could not and also i am far away right now to come to bank for closure. Please close my account as soon as possible. "bank will incur charges on me if i didnt maintained a minimum amt" i got this on mail today. Please close my account. This is my no. [protected]. Kindly close my account. I cannot give any charges, i am financially broken now. Please note this request
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Hello, sir
                          Nowdays the amounts of my ac has deducted without any info and reason. so i have been suffering from this your banking rule if i will not get refund of my account i will terminate my account and will case FIR
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                            pavan959
                            from Hyderabad, Telangana
                            Nov 10, 2017
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                            Address: Hyderabad, Andhra Pradesh, 500081

                            I didn't asked you to activate any scheme on my account, when i got a call from your person i just asked her to send a link to go through the link and understand the scheme. But then i got a message like your requested is processed. I didn't requested anything. You deducted 2049 rupees from my account. If i didn't get that amount back. I will shift to hdfc account. That is much better for me.

                            Thank you.
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              PrasannaKale
                              from Pune, Maharashtra
                              Nov 9, 2017
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                              Address: 411006

                              Hi, i am having a personal loan with kotak mahindra bank (Crn no:[protected].
                              As per the criteria i have completed 15 emi till now and now i want to close the personal loan. I simply called customer care before 2 week and asked for the same and they have taken a request and said you have to serve 15 days of notice period. Which was not at all mentioned anywhere in the provided documents while approval of loan.
                              Still i waited for 15 days and visit to pune office to close the loan. But the executive in pune office said your request if not updated in the system, i asked her to check the call records also but she said you have to wait for 1-2 days and will get back to you on the same in next couple of days.
                              Its now 4-5 days i am waiting but still i didnt got any response.
                              Also they are asking customer to pay 5% of principle amount + gst for closing the loan.
                              I am attaching photos of the document which i received from kotak. I didnt found the points which says i have to pay 5%+gst mentioned in any document. I would request kotak bank to please suggest me the document name of mail which they shared with me to find the mentioned point. I only got one page of welcome letter as well as payment schedule sheet.

                              Kindly check the mail and documents which you sent me at the time of loan approval. Date: 07/03/2016, time 7.12 am.

                              Please take this on priority and resolve as i have applied for home loan and my home loan is not getting processed because of this pl.

                              Kotak bank dont have any customer care email id and the write to us portal dont work. Most of the time i am getting error on the same.

                              Such type of services is not expect ablefrom ruputed bank like kotak.
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                S
                                Selvaraj jpi
                                from Chennai, Tamil Nadu
                                Nov 9, 2017
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                                Address: 642126
                                Website: Net banking

                                Hi
                                I'm send the money of 15619 ₹ and9488₹ kotak bank account ofoiclro451202, ifsc;kkbk0000958 but not it received the oriental insurance company account please send it, am the insurance agent in orientalinsurance company udumalpet branch, tamilnadu, please send the money immediately in my company account

                                Regards

                                S selvaraj, the orientalinsurance company ltd
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                I have mailed to service.[protected]@kotak.Com requesting for beneficiary activation code to the registered number. I am waiting for reply since 5 days no one is bother to sort my issues.

                                It is so disgusting waiting for one single reply past 5 days.

                                I want this issue to be sorted out intermediately.
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                                  F
                                  Floral Fas
                                  from Delhi, Delhi
                                  Nov 9, 2017
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                                  Address: New Delhi, Delhi, 110034

                                  Please provide every month statement my credit card crn number is...83497861... Thanks... M. M... Okkk
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Worst bank ever.. Please dont use this bank.. i'm strong recommended to all..
                                  By far the worst bank I ever in India... I have faced and I finally quit there because I think thats the worst bank ever I have...
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                                    Naveen Uppal
                                    from Delhi, Delhi
                                    Nov 9, 2017
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                                    Address: New Delhi, Delhi, 110095

                                    I have an account with kodak bank since 2010. It was a zero balance account. However, due to non transaction of salary, it has been converted to minimum balance account. I haven't receive any information from bank and no email, no phone call, no message. So, i would be closing this account with kodak mahindra and never recommend any one to open account with kodak mahindra.

                                    Regards
                                    Naveen uppal
                                    [protected]
                                    [protected]
                                    [protected]
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    I transferred money to someone else bank account by mistake . I added four more digits in account no.I added a image of that account number with Ifsc code with upi referral no .

                                    charges deducted without information - Comment #2910469 - Image #0
                                    Worst services providing by you guys and never recomend to any one to open account in your branch
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                                      bharat0799
                                      from Bengaluru, Karnataka
                                      Nov 9, 2017
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                                      Hello,
                                      I have a savings account in kotak mahindra bank and as of today "08/11/2017, rs. 2049 is deducted from my account for some service which i did not ask to start, i got to know about that only when i received a msg showing the ref no : [protected] for some service then i checked my account and rupees 2049 were deducted for some service and same ref no was displayed in debits&transactions.
                                      If i dont get my money back in my account then i'll close my account and also ask my friends to not choose your bank as they are looking for a bank for their"sip"investments and previously i had recommended them kotak mahindra bank but now if my problem is not resolved then i'll ask them to look for some other sources.
                                      My account number -"[protected]"
                                      Ifsc code -"kkbk0000446"
                                      Branch located in club road, hubli-580030

                                      Hope you'll do the needful
                                      +1 photos
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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