Kotak Mahindra Bank Complaints & Reviews

This is to inform you that, on[protected], i, abhilash kumar had booked a ticket with transaction id - ([protected]) from ltt to ppta by online payment through kotak mahindra bank (Debit card method) for which i hadn't got the confirmation message of booking. So i had cancelled the ticket for which i had already paid. It is showing that irctc has refunded the money to your bank account but i haven't got the amount in my account. My bank by which i made the payment is punjab national bank.

Now it is showing that refund has been initiated with i. D.-no. ([protected]), but i have not got the refund in my bank account from which i had paid till now. Kindly have a look at this matter for which i will be grateful to you.

Yours sincerely
Abhilash kumar choubey

Dear sir,
This is to inform you that i have not yet received the refund of the cancelled ticket which was cancelled on 16 october 2017

The details of which are mentioned below:

Pnr - [protected]
Transiction id - [protected]
Cancellation id - [protected]
Transiction date - 16 oct 2017
Transiction amount - 315
Refund amount - 315
Refund status - refunded
Refund date - 20 oct 2017
Train no. /name - 14236/be bsb express

The reservation was from bareilly to varanasi from sleeper class

Although while checking in the irctc website it is showing that the amount has been refunded on 20 october 2017 but till date no refund has taken place in my bank account. 10 days have passed but i have not received the refund.

Request you to refund the amount in my bank account from where the amount was paid while booking the above ticket.

For any consult and inquiry email me - [protected]@gmail.com

Hope for a swift action from your side.

Thanks & regards,

I am a existing customer. I am not able to login and the website does not give any options to contact the customer service. The number i got from google[protected] goes in circles with no option to talk to representative. Trying different things from the past two hours... Next time i go to the bank physically i am sure to close the account so that i do not have to deal with them. The contact us link is a fake and it takes to a static logout page.. The email id got from net service. [protected]@kotak.com is disabled and hence not monitored. Not sure how to contact them.

If there is a customer service number or email id please update it on the page.

Not sure how they are still in business.

Hi team,

I had already raised service request no. Sr#1-[protected] in may 2017. There were 3 fraud transactions in may 2017 for transactions at radissonblu.com

Amount :
17/05/2017 - rs.6772
23/05/2017 - rs. 7653
25/05/2017 rs. 6722

In all these there was no otp request generated or email or sms that a transaction was made. When i checked the statement i saw these. I made complaint and was given a new credit card no.

I checked the site radissonblu and tried to make booking. The site is totally insecure. Anyone knowing just the credit card no can make a booking. There is no name, no otp, no correct expiry, no cvv needed. So its very easy to book hotels in this site. However as a securing measure kotak should have generated an otp or cvv. Nothing happened. I made a transaction with old credit card which is now invalid and that to with incorrect expiry date and it went thru. Screenshots attached.

After some filing dispute i was told that the ruling went in favour of merchant (Radisson). Why should i have to pay for security failure of kotak.

I am chirag jain and had an account with kotak bank. Today, it has been found that my existing urbane credit card got upgraded some time back, though i never received any message for the dispatch of the new card, nor i received the card ever.

I've not even received any activation code/pin on the registered mobile number. Now i got to know that the new card is misused somewhere for the fraudulent withdrawal of 10000 and 2000 on 26th october, 2017. This is an epitome of pathetic service, where a card never received to the receiver and charged fraudulently.

Though i've sent a cardholder dispute form to the kotak bank. It's really frustrating, how can bank guys can activate a card without the owner context, without any message and get the never delivered card charged fraudulently. Now i'm bearing the hassle. I want the refund as soon as possible along with complete detail on how this fraud happened, and how could you guys activated a new card without any otp/verification message and who actually got this card.

One staff of ranchi branch always say to come tomorrow for any work and always give several excuse for not doing work on the same day and remain busy in her personal mobile thus taking her salary as free. The customers are not useless to visit your branch several times for any single work repeatdly.in this type of arrogant behavior from your staff the customers will be compelled to quit your bank by closing their acctt. Including my self.
Thanking u
Yours
Md sarwar alam

Kotak mahindra bank, branch in anna salai is very worst branch i ever seen. I have one credit card for past 6months after 6th month again one credit card came for my address, i gone direct to anna salai kotak bank why one more credit card came for my address there the assistant branch manager did not gave me response to what i said, then i said ok sir no problem please deactivate my account of kotak bank. I said i no more need to keep account on kotak bank, assistant branch manager he said ok i will deactivate on 07/09/2017, but still they did not deactivate my account till now today date 27/10/2017. And they again sending message to keep minimum balance, or you will be charged for not keeping balance. What is this? It's getting irritating me,
So please take action i don't want any more katak bank relationship.

Dear team,

We have facing issue related deducted amount for min non maintenance charge. They have deducted in month aug and sept and explain every thing have refunded. And after that we have maintain from that date our min required balance. But again they have charged me for the same. Please help to reverse my balance in my account.

Umakant
[protected]

Dear sir (S),

We have following accounts with sector 8, chandigarh branch

M/s hindustan distributors account no.[protected]

M/s vista plastech account no.[protected]

Bank's staff/officer is biased with us (Don't know why) and blocked our limit without any intimation and dishonoured our cheques.

After blocking our limit, our both accounts were debited on 27.02.2017 with rs. 14, 375 each, on account of renewal charges while our limit was not renewed

Our repeated requests and reminders for refund of renewal charges were to no avail.

On intervention of rbi, bank had refunded rs. 6250 to both account on 31.8.2017 and again rs 6250 on 4.10.2017

Still rs.1875 are remained with bank in each account. Which has not been refunded inspite of our repeated requests and reminders.

Bank had issued no dues certificate on 30.05.2017 and released our collateral security long back i. E. On 06.06.2017.

We are astonished to know that bank has again deducted rs. 4167 from our each accounts on 06.10.2017 without any intimation to us. After 8 months from the date of blocking our limit arbitrarily, deduction from our account is totally illegal

So, we request you to please get us rs. 1875 +1875 (Balance from amount debited on 27.2.17 and rs. 4167 + 4167 (Debited on 6.10.2017). Totaling to rs. 12, 084 plus interest refunded at the earliest

Thanking you,

Yours faithfully,

Arunesh agarwal
Mob no. [protected]
[protected]

Gud evng. Im a kotak credit card user
Account no.[protected] two months back i have purchased a product from amazon and returned it back but the refund amount is still not refunded im my bank account. When i informed the amazon regarding this they said to contact customer service. Soo please kindly initiate my amount from bank side.
Thank you.
Authorization code:00561
Refund referrence no:5027022055856330903078
These are some of the details.

To
The manager
Kotak mahindra bank
Jasola branch
New delhi-110025
Sir,
My name is md zaid hussain. My account with state bank of india sonarai thari, deoghar branch. My account no is-[protected]. I used kotak mahindra bank atm shaheen bagh, jamia nagar, new delhi-25, date-18/09/2017 when i entered card and get pin and select cash withdrawal then select saving after print don"t print will be hancked and my money not receive but money withdrawal in account. Amount is 9000inr. Ticket no-[protected]. Please take a action as soon as possible and give my money back in my account.

Myself guru prasad kotak credit card holder from last 1 year i dont know how to explain about my issue with kotak bank facing from last 10 months my credit card limit was 1500/- where i have received excess bill of 20, 000/- on march-17 immediately called to customer care and enquired about excess bill they have informed me that including tax late payment chargers bill is 20, 000/-. After all this i received call from collection team and service they given option to close the card informed me to make payment of 14000/- where i was very much interested to continue the card requested them to convert the bill for 6 emi as same from collection team got emi letter to make payment of 19728/- in 6 emis as they informed and emi letter says i have cleared all my bill on 25th of september-17 itself but customer care executive is informing me now that card cant be unblocked. Where i have all the call recordings and written communication
Received from bank after making payment card will be unblocked i have attached the proof and if required will share u call recordings and everything for confirmation i received

Credit card no :[protected]

Note: i have marked trai in this mail if my card not unblocked i will go with legal
Escalation and will escalate on social media will case file in consumer court

Find the attachments of written proof and i have call recordings also
Please help me on same to unblock the card

Regards
Guru prasad
[protected]

Hi my self rohith one of the customer o[censored]r bank. Ur bank manager said that my account is a salary and zero balance account. So, you no need to maintain any balance in the account. Thn why the hell did you deducted money of 708 from my account by saying tbms charges. What the hell is this. And it is not the first time u charged me. I[censored] won't refund my money back i will complaint on your trustful kotak mahindra bank in customers court about cheating and robbing the customers. Give me an immediate reply.

I am using kotak bank. Today first time they deducted tbms of rs 23.60 three times total amt rs 70 from my account on 25/10/2017 and i tried to call customer care but even the customer care number is also not connecting. Bms charges are applied in my account without prior information. Without any email message they have deducted the above mentioned amount.

Very poor customer care service. The aunty on care number [protected] keeps on saying press this & press that - no number to press to talk to some executive - if any in their office (I doubt). They don't reply the email which is only sent after login to their website. There is no working email id to directly email them from your email account.
I want to close the account with them, which is also not an easy task to do with kotak. They can come to even hell if you want to open an account with them but when its to close the same - no support from them.
Thanks for such pathetic service

Dear sir
My new account open in 23 oct online my account no.[protected]. But my account debit card amt deducted 234.00 i'm not interested debit card so pls give my money my account immediately otherwise close my account. Please resolve my problem and credit amount my account if you not my problem slolve you tell me.
And send me your head office address

I was charged rs708 today as there was no sufficient average monthly balance /average quarterly balance. I got this account as my salary account which was a zero bal account... I quit working long time back due to my ill health and continued using kotak as i was happy with their facilities.
I would like to get this charge refunded to me as i was not notified abt the deduction and i am struggling patient and a single mother for whom even single rupee counts.
And i would like to know the procedure to cancel the account and i would like to open a zero bal account with atm facility.
Please do the refund and i was keeping the money for very emergency expenses.

Manju lenin
Ac[protected]

I have been using the kotak credit card since 2013. It was offered to me basing on the car loan with kotak prime.
Since my cibil is good they had offered a cash on card loan for rs195000for me on june 2016 with 12 emis along with a credit limit of 39000.. I have never defaulted any of my card payments since 2013 to 2016
But after demonetisation my small time food business got slow and i could not pay the last 11th and 12th emi from april 2017 i started paying partial amounts till july 2017 suddenly an whooping amount of rs 107000 was shown as outstanding but my actual usage was only around 60000.
I had to shell out around 38000 rs for an overdue amount of rs44000

Along with pending 2 emis which carries interest along with principal amounts
When i call customer care about the break up of charges they dont have an answer
On july 31st the collection people visited my place and offered a settlement. Considering the fact that it would effect my cibil i denied the offer went ahead paying in full as per the card statements paid up in full. Along with penal and interest charges
I was promised by mr. Vibin of collection agency that my card will get unblocked once the statement shows zero balance
But to my dismay they have not unblocked the card and also not issuing no dues certificate
Now i need ndc then only i can apply for new credit card to get approved
I have also submitted complaint with reserve bank ombudsman

Hello i am nimesh gajjar your complain number is[protected] is 24 hrs i got message from kotak but. I call at 8.34 pm ivr say that call between 9.30 am to 6.30 pm. What is unsatisfied service from your side

If i have majer issue then where am i going? Other bank like s. B. I, axis, hdfc, bank of baroda have a 24 hrs helpline number but you don't have. I suggest you please close your bank in india if you are unable getting a good service

Hi sir,
With respect to the above mentioned loan account no i would like to mention here that, this is the height of the customer harassment by any bank so far as i have seen.
I have heard that banks harass people those who are not paying the emi in time. But never heard of the news that harassing customer for paying emi and putting the name in cibil showing defaulter for not paying emi for a loan which is not disbursed at all. On top of that your bank has deducted rs 9079 (Emi per month) from my account. (Ac # [protected]).
I have given so many complaints on this thru customer care (1-[protected]) and they promised to resolve the case, but in vain. After so many calls they have given relationship manager (Arvind)’s number and even i had brief discussion with him many times. But every time he will say i will look into this and after that no answer after repeated calls also.
This is my last option to convey my message.
Please do the needful at the earliest
Issues caused by this activity:
=
Defamed my name in cibil as defaulter for not paying emi in time for a loan that i have not at all taken (Immediately need to remove from cibil report)
As of result of this cibil report i am not able to get education loan for my son and not able to pay fees for my sons college (If something big happens it will be responsible of kotak mahindra to take all on them)
To avail education loan i need noc letter from bank immediately so that i can apply for education loan
Reverse of emi that deducted from my bank (Unnecessarily) with interest
Since i am suffering all the trouble due to this activity i need compensation for this heinous act of bank
Thanks
Shiv kumar samal
Bangalore
[protected]