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Kotak Mahindra Bank Complaints & Reviews

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Updated: Mar 26, 2026
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Kotak Mahindra Bank reviews & complaints page 145

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B
Bala Raman
from Chennai, Tamil Nadu
Nov 1, 2017
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credit card payment calls - annoying

Keep on getting calls from kotak mahindra bank and forcing me to pay the credit card bills though the due date was there. Got a call from [protected] this number and guy called satish spoke. He was using filthy language and threating that will move my card to cibil. He was telling that i can't complain about him and when i asked that i need to talk to his manager he told he was the manager and everything over there. Moreover he was asking...
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Priya Bhoria
Nov 1, 2017
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Address: Gurgaon, Haryana, 122001

Fraud transaction has been done by someone by using my card number twice but only one time amount has been deducted. Please help in getting me my money refund
Below is the message of transaction i have received

"thank you for using your kotak debit card xx0508 for rs.1550 at [protected] on[protected]:54:14 ist
Account no xx8647 has been debited for the same"
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Imti Paker
    from Kolkata, West Bengal
    Nov 1, 2017
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    Address: New Delhi, Delhi

    I have given 3500 and 4325=7825 to your bank for my job they take away from me and they send to me below email please take a proper action and reply be back my money. I am soo poor i don't have nothing say sir if you caught that person put him for life time and he say that he worked in monster business company.. I will give her phone number[protected] please reply my money
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      B
      Bhaskar Paruchuri
      from Chennai, Tamil Nadu
      Oct 31, 2017
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      Respected sir,

      I, paruchuri bhaskar the customer of kotak mahindra bank tried to draw rs.3000/- in india 1 atm centre (Location : sydapuram, nellore district, andhra pradesh) on sep'03, 2017 whereas i received only 600/- rupees but the amount of 3000/- got detected.
      The issue has been forwarded to the bank but i had not been responded properly and also had been instructed to sort out it in any other way so i request you to look in to the issue and sort out it has soon as possible.

      Details of transaction

      Â Â Â Â Â Â thank you for using your kotak debit card xx1593 for a cash withdrawal of rs. 3000 at 40533201 atm on[protected]:15:34 and transaction reference no is[protected].
      This is msg i got from my mother bank (Kotak mahindra bank)

      Thanking you sir

      Yours
      Paruchuri bhaskar
      [protected]
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      The Bank customer support team responded and shown to me CCTV footages but it was showing face images only not for the images of money transaction. I am not satisfied with the bank services because they should aware of about the complaint according to that they have to respond. when I was calling to customer care one of the customer care executive told me, "cctv footages came to branch so you can meet nearest branch, they can show cctv footages, so I went to my nearest Kotak Branch ( Kilpauk Branch ) there they checked my details, they said still we didn't received any cctv footages better you can meet at your mother Branch they may show. The next day I went to my mother branch T Nagar, again they checked my details they said still date we didn't received any cctv footages, then infront of them I called to the customer care then another customer care executive told me that sorry sir still we didn't received any cctv footages may be they given false information sorry sir like that he said, that means they didn't aware of nature of complaint. Because of them I am suffering to their services a lot. I am wasting my energy, money and time. This is one of the corporate bank provided very bad services. They don't want customer satisfaction but they need customers money for doing business and getting charges in different ways. ( in my personal life I didn't received credit card even though they collected annual charges, they hold my account, and When I was asking the bank person he said, when you pay the money then we can unhold your account. Finally I paid annual charges without using Credit card. It is worst service Bank. I am requesting you, provide me evidence for the successful transaction.
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        A
        Amoljain
        from Bansi, Uttar Pradesh
        Oct 31, 2017
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        Address: Kanpur, Uttar Pradesh, 208002

        Hopeless bank..
        Don’t ever invest in this bank.
        Highly uneducated staff and unfriendly team. The branch of kotak mahindra bank of kanpur, govind nagar branch is a hoax. All staff including manager is not fit for banking and supposedly from non banking background..

        Kotak don’t have online payment gateway. They do it through idbi bank. For which they take more than 34 hrs for tax payment challans

        Amol jain

        Molested customer
        Of kotak mahindra
        #[protected]
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        My account no is[protected] my account is zero balance account it isattached with my husband's account from last two years we r facing this type of problems my bank don't have any solution they not have any answer we have worst experience with this bank
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          V
          vikashatul
          from Noida, Uttar Pradesh
          Oct 30, 2017
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          Address: New Delhi, Delhi, 110096

          I have used kotak credit card and i failed to pay emi for last 5 months due to financial crysis now i got calls from collection team to settle in 42000 and i was ready to pay 42000 my total outstanding is 66000 but now they are telling to pay me first 8000 then they will settle in 48000 i also paid 7000 last month so i don't want to pay 8000 i want to pay settle amount 42000 and i am asking for settlement letter to guys but they want to me to pay some amount monthly by monthy so please help me to this regards i arranged amount of 42000 to pay and full and final settlement.
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Oct 31, 2017
          Updated by vikashatul
          Hello
          I am waiting for response yet please arrange a call with bank i am ready to pay 42000 and full and final settlement.
          Dear sir / madam
          What is mean by 24/7*365 .whenever I try to talk with customer care they never come line.i need help that's why I am try to calling yours but no one picking call then why your are showing 24/7*365 days plz take out and ensure sure I mean working hours don't ensure fake. Really I am very tired due to yours
          Dear sir/ madam I am MBM prasanth (a/c [protected])from hyderabad. This is informed you I'm not received credit card but in my account has visble credit card balance. My card is already activated How to get card please accept my complaint
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            A
            Arif0722
            from Delhi, Delhi
            Oct 30, 2017
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            Address: New Delhi, Delhi, 110015

            Hi,

            I am using 811 zero balance account i was told there are no maintenance charges.

            Now bank hold my 1297 inr due to cash deposite at branches i need to why there was such deduction prior notice to me also representative who collected the documents even bother to tell me about the charges for cash deposite.

            Also i called on customer and logged the complaint on 28th oct but nothing is been done ref no - sr#1-[protected] which is still pending for resolution.

            I therfore request you to who so ever is concerned to get the money refunded to the account and share further guideline to proceed ahead.

            Ac no - [protected]
            Branch - kirti nagar

            Thanks & regards,
            Aarif khan
            [protected]
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Sir i had many bank accounts so kindly close my kotak mahindra bank account
            Hello my money is deducted by dod not received by the merchant please refund the amount
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              B
              Bhola@017
              from Chandigarh, Chandigarh
              Oct 30, 2017
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              Address: Patiala, Punjab, 140401

              I have done an imps from kotak to obc bank as on 13.09.17 for amount 100/- agst ref no[protected]. From this date no bank charges deduct. After this as on 25.10.17 bank deduct charges for rs - 5.90/- for this transaction whereas there is no bank charges are applicable on imps as per bank schdule.
              Detail
              Transation date - 13.9.17
              Amt -100/-
              Bank charges deduct date - 25.10.17
              Type - imps from kotak to obc abnk
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Oct 25, 2017
              Ravindra Chaubey's response
              I would like close my intire family and business account from kotak
              Oct 30, 2017
              Updated by Bhola@017
              my account information
              CRN no[protected]
              account no - [protected]
              name - himanshu mittal
              mobile no - [protected]
              email id - [protected]@gmail.com
              Name Paramjit singh account no.[protected]. Dt[protected]. Transaction number CBSN178301. for withdrawal of Rs 3700. At canra bank ATM. Cash not received but balance dedcted from account so please refund my Rs 3700 i shall be very thankful to you
              No one accepting call and even after calling on customer care no call cut automatically.i have given request for cheque book but till now not receive .third class services given by kotak bank
              Sir 10s coin are not accept your Branch cashier in ludhiana Cash deposit extra charges
              Kotak Mahindra Bank Customer Care's response, Oct 31, 2017
              Verified Support
              Hi Sarika! We deeply regret this unpleasant experience. We request you to kindly reach us at 1860 266 2666 and our officers will be happy to assist you. ^Team Kotak
              My money is transfer in other branch ifsc code?kindly help me sir
              My mail [protected]@gmail.com
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                V
                v1257
                from Hyderabad, Andhra Pradesh
                Oct 30, 2017
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                Address: Hyderabad, Andhra Pradesh, 500019
                Website: www.kotak.com

                I have kotak mahindra jifi account since 2014 and i was never charged any hidden charges till may 2016.

                Later all of a sudden i see that multiple tbms charges were charged against my account and i did not even received a sms or transaction mail regarding the same. Today i was checking all my transaction history and i was unhappy to see that multiple tbms charges were there in my transaction without my knowledge, even they charged me db card charges around rs.228 /- in 2016 without my knowledge (They never charged me db charges till oct 2016 since 2014) i don't why they stared charging debit card annual charges all of a sudden.

                When i spoke with customer care sagar he said that for every transaction made out of kotak mahindra atm i will be charged tbms charge irrespective of financial/non-financial transaction they were charging minimum of rs. 28/- and cheating the customers without sending transaction charge mails or sms.

                Also when i asked sagar regarding rbi guidelines about 5 free transaction in any atm he said that he is not aware of it and also said that the jifi account guidelines says that for every atm transaction other than kotak mahindra i will be charge transaction charge. When i checked the latest jifi account details it does not saying anything which was conveyed by sagar from kotak customer care. Here is the link which i am referring to http://www.kotak.com/sites/default/files/service_charges/gsfc_jifi_saver_jan17_0...

                Below i attached a sample tbms charges which were charged against my account. I was trusting kotak blindly till today and i realised that they are not trustworthy and broke the standard rbi rules. They are definitely cheating customer and are eligible for ipc section 420.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Oct 31, 2017
                Updated by v1257
                Screenshot attached

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                  A
                  Abhilash choubey
                  from Kishanganj, West Bengal
                  Oct 30, 2017
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                  Address: 800010

                  This is to inform you that, on[protected], i, abhilash kumar had booked a ticket with transaction id - ([protected]) from ltt to ppta by online payment through kotak mahindra bank (Debit card method) for which i hadn't got the confirmation message of booking. So i had cancelled the ticket for which i had already paid. It is showing that irctc has refunded the money to your bank account but i haven't got the amount in my account. My bank by which i made the payment is punjab national bank.

                  Now it is showing that refund has been initiated with i. D.-no. ([protected]), but i have not got the refund in my bank account from which i had paid till now. Kindly have a look at this matter for which i will be grateful to you.

                  Yours sincerely
                  Abhilash kumar choubey
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Oct 24, 2017
                  r61996291's response
                  Ok
                  TBMS charged of Rs. 118 on my kotak 811 account which was said to be an zero balance account through all the advertisements and bank officials when opening an account. Now they are not keeping their words. Very unhappy with it. Attaching screen shot of above issue.
                  I have not registed my mo no
                  But your app is ask alreday registed my number so you can de registed my mo no
                  My mo no is [protected]
                  Sir Bank branch miler gang ludhiana service is very poot staff are not supported.
                  This is to inform you that, on[protected], i, Thirukumaran.R had booked a ticket with transaction id - ([protected]) & transaction id-([protected]) from VM to NCJ by online payment through kotak mahindra bank (Debit card method-Indian bank) for which i had got the confirmation message of booking. After that i had cancelled the both tickets for which i had already paid. It is showing that irctc has refunded the money to your bank account but i haven't got the amount in my account. My bank by which i made the payment is Indian Bank.

                  Now it is showing in IRCTC website that the amount was refunded with Cancellation/Refund ID for both tickets are ([protected]) & ([protected]) dated 2.04.2018, but i have not got the refund in my bank account from which i had paid till now. Kindly have a look at this matter for which i will be grateful to you.

                  Yours sincerely
                  Thirukumaran.R
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                    M
                    Mamshad Ahmad
                    from Dehra Dun, Uttarakhand
                    Oct 30, 2017
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                    Dear sir,
                    This is to inform you that i have not yet received the refund of the cancelled ticket which was cancelled on 16 october 2017

                    The details of which are mentioned below:

                    Pnr - [protected]
                    Transiction id - [protected]
                    Cancellation id - [protected]
                    Transiction date - 16 oct 2017
                    Transiction amount - 315
                    Refund amount - 315
                    Refund status - refunded
                    Refund date - 20 oct 2017
                    Train no. /name - 14236/be bsb express

                    The reservation was from bareilly to varanasi from sleeper class

                    Although while checking in the irctc website it is showing that the amount has been refunded on 20 october 2017 but till date no refund has taken place in my bank account. 10 days have passed but i have not received the refund.

                    Request you to refund the amount in my bank account from where the amount was paid while booking the above ticket.

                    For any consult and inquiry email me - [protected]@gmail.com

                    Hope for a swift action from your side.

                    Thanks & regards,
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Kotak bank have no compaint mail address.???
                    this is suit for bank status?????
                    please provide bank mai ad. as soon as
                    Kotak Mahindra Bank Customer Care's response, Oct 31, 2017
                    Verified Support
                    Hi, you may write to us post login in to Net Banking > Get support> Inbox. This helps us get complete information with CRN, account number and other details that too often get forgotten in Emails. ^Team kotak
                    Mamshad Ahmad's [Complaint's author] reply, Oct 31, 2017
                    provide me an e-mail id on which i will send my complaint
                    how can i get my money back provide me proper information i will be very thankful to you
                    Mamshad Ahmad's [Complaint's author] reply, Oct 31, 2017
                    i don't have any account in your bank why the railways sent my money to your bank why they didn't refunded my money in same bank
                    and what's the process to take the money to my bank account
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                      F
                      fedupIndian
                      Oct 30, 2017
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                      Website: www.kotak.com/j1001mp/netapp/MainPage.jsp

                      I am a existing customer. I am not able to login and the website does not give any options to contact the customer service. The number i got from google[protected] goes in circles with no option to talk to representative. Trying different things from the past two hours... Next time i go to the bank physically i am sure to close the account so that i do not have to deal with them. The contact us link is a fake and it takes to a static logout page.. The email id got from net service. [protected]@kotak.com is disabled and hence not monitored. Not sure how to contact them.

                      If there is a customer service number or email id please update it on the page.

                      Not sure how they are still in business.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      I have submitted closer form in my home branch in sec-63 noida before 2 month but account not close till now.
                      i am getting message as warning to credit salary or maintain 10000 per month to avoid non-maintenance charge.
                      my crn is[protected] and my contact no is [protected]
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                        K
                        kaushik meta
                        from Bengaluru, Karnataka
                        Oct 29, 2017
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                        Address: Mumbai City, Maharashtra
                        Website: Radissonblu

                        Hi team,

                        I had already raised service request no. Sr#1-[protected] in may 2017. There were 3 fraud transactions in may 2017 for transactions at radissonblu.com

                        Amount :
                        17/05/2017 - rs.6772
                        23/05/2017 - rs. 7653
                        25/05/2017 rs. 6722

                        In all these there was no otp request generated or email or sms that a transaction was made. When i checked the statement i saw these. I made complaint and was given a new credit card no.

                        I checked the site radissonblu and tried to make booking. The site is totally insecure. Anyone knowing just the credit card no can make a booking. There is no name, no otp, no correct expiry, no cvv needed. So its very easy to book hotels in this site. However as a securing measure kotak should have generated an otp or cvv. Nothing happened. I made a transaction with old credit card which is now invalid and that to with incorrect expiry date and it went thru. Screenshots attached.

                        After some filing dispute i was told that the ruling went in favour of merchant (Radisson). Why should i have to pay for security failure of kotak.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          C
                          chirag_011
                          from Nagram, Uttar Pradesh
                          Oct 28, 2017
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                          Address: 313324
                          Website: kotak.com

                          I am chirag jain and had an account with kotak bank. Today, it has been found that my existing urbane credit card got upgraded some time back, though i never received any message for the dispatch of the new card, nor i received the card ever.

                          I've not even received any activation code/pin on the registered mobile number. Now i got to know that the new card is misused somewhere for the fraudulent withdrawal of 10000 and 2000 on 26th october, 2017. This is an epitome of pathetic service, where a card never received to the receiver and charged fraudulently.

                          Though i've sent a cardholder dispute form to the kotak bank. It's really frustrating, how can bank guys can activate a card without the owner context, without any message and get the never delivered card charged fraudulently. Now i'm bearing the hassle. I want the refund as soon as possible along with complete detail on how this fraud happened, and how could you guys activated a new card without any otp/verification message and who actually got this card.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          I open my account in kotak bank via mobile app and i register my aadhar no and phone number .but whenever i used anything it says my phone number is not registered.please resolve my problem.My account is running and is active .
                          Kotak Mahindra Bank Customer Care's response, Nov 5, 2017
                          Verified Support
                          Hi, we wish to inform you that you have access to Mobile banking app. We request you to try reinstalling the app and clear the cache & junk files. In case the issue still persists, kindly send us the error screenshot to [email protected] along with your contact number so that we can check on this. ^Team Kotak
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                            K
                            Knightking
                            from Madhipura, Bihar
                            Oct 27, 2017
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                            Resolved

                            Address: 834001

                            One staff of ranchi branch always say to come tomorrow for any work and always give several excuse for not doing work on the same day and remain busy in her personal mobile thus taking her salary as free. The customers are not useless to visit your branch several times for any single work repeatdly.in this type of arrogant behavior from your staff the customers will be compelled to quit your bank by closing their acctt. Including my self.
                            Thanking u
                            Yours
                            Md sarwar alam
                            Nov 28, 2017
                            Complaint marked as Resolved 
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 28, 2017
                            Kotak Mahindra Bank Customer Care's response
                            Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
                            or for immediate assistance you may call @ [protected].^Team Kotak
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                              T
                              Treasure Island
                              from Chennai, Tamil Nadu
                              Oct 27, 2017
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                              Address: 600008
                              Website: kotak bank

                              Kotak mahindra bank, branch in anna salai is very worst branch i ever seen. I have one credit card for past 6months after 6th month again one credit card came for my address, i gone direct to anna salai kotak bank why one more credit card came for my address there the assistant branch manager did not gave me response to what i said, then i said ok sir no problem please deactivate my account of kotak bank. I said i no more need to keep account on kotak bank, assistant branch manager he said ok i will deactivate on 07/09/2017, but still they did not deactivate my account till now today date 27/10/2017. And they again sending message to keep minimum balance, or you will be charged for not keeping balance. What is this? It's getting irritating me,
                              So please take action i don't want any more katak bank relationship.
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                U
                                umakant06
                                from Chennai, Tamil Nadu
                                Oct 27, 2017
                                Resolved
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                                Resolved

                                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                Dear team,

                                We have facing issue related deducted amount for min non maintenance charge. They have deducted in month aug and sept and explain every thing have refunded. And after that we have maintain from that date our min required balance. But again they have charged me for the same. Please help to reverse my balance in my account.

                                Umakant
                                [protected]
                                Nov 28, 2017
                                Complaint marked as Resolved 
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  A
                                  arunesh agarwal
                                  from Chandigarh, Chandigarh
                                  Oct 27, 2017
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                                  Address: Chandigarh, Chandigarh
                                  Website: www.kotak.com

                                  Dear sir (S),

                                  We have following accounts with sector 8, chandigarh branch

                                  M/s hindustan distributors account no.[protected]

                                  M/s vista plastech account no.[protected]

                                  Bank's staff/officer is biased with us (Don't know why) and blocked our limit without any intimation and dishonoured our cheques.

                                  After blocking our limit, our both accounts were debited on 27.02.2017 with rs. 14, 375 each, on account of renewal charges while our limit was not renewed

                                  Our repeated requests and reminders for refund of renewal charges were to no avail.

                                  On intervention of rbi, bank had refunded rs. 6250 to both account on 31.8.2017 and again rs 6250 on 4.10.2017

                                  Still rs.1875 are remained with bank in each account. Which has not been refunded inspite of our repeated requests and reminders.

                                  Bank had issued no dues certificate on 30.05.2017 and released our collateral security long back i. E. On 06.06.2017.

                                  We are astonished to know that bank has again deducted rs. 4167 from our each accounts on 06.10.2017 without any intimation to us. After 8 months from the date of blocking our limit arbitrarily, deduction from our account is totally illegal

                                  So, we request you to please get us rs. 1875 +1875 (Balance from amount debited on 27.2.17 and rs. 4167 + 4167 (Debited on 6.10.2017). Totaling to rs. 12, 084 plus interest refunded at the earliest

                                  Thanking you,

                                  Yours faithfully,

                                  Arunesh agarwal
                                  Mob no. [protected]
                                  [protected]
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    G
                                    Guru Priya
                                    from Gudivada, Andhra Pradesh
                                    Oct 26, 2017
                                    Resolved
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                                    Gud evng. Im a kotak credit card user
                                    Account no.[protected] two months back i have purchased a product from amazon and returned it back but the refund amount is still not refunded im my bank account. When i informed the amazon regarding this they said to contact customer service. Soo please kindly initiate my amount from bank side.
                                    Thank you.
                                    Authorization code:00561
                                    Refund referrence no:5027022055856330903078
                                    These are some of the details.
                                    Nov 27, 2017
                                    Complaint marked as Resolved 
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 27, 2017
                                    Kotak Mahindra Bank Customer Care's response
                                    Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
                                    or for immediate assistance you may call @ [protected].^Team Kotak
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                                      Shaukat ali Marwapakar
                                      from Noida, Uttar Pradesh
                                      Oct 26, 2017
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                                      Address: New Delhi, Delhi, 110025

                                      To
                                      The manager
                                      Kotak mahindra bank
                                      Jasola branch
                                      New delhi-110025
                                      Sir,
                                      My name is md zaid hussain. My account with state bank of india sonarai thari, deoghar branch. My account no is-[protected]. I used kotak mahindra bank atm shaheen bagh, jamia nagar, new delhi-25, date-18/09/2017 when i entered card and get pin and select cash withdrawal then select saving after print don"t print will be hancked and my money not receive but money withdrawal in account. Amount is 9000inr. Ticket no-[protected]. Please take a action as soon as possible and give my money back in my account.
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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