Kotak Mahindra Bank Complaints & Reviews

One staff of ranchi branch always say to come tomorrow for any work and always give several excuse for not doing work on the same day and remain busy in her personal mobile thus taking her salary as free. The customers are not useless to visit your branch several times for any single work repeatdly.in this type of arrogant behavior from your staff the customers will be compelled to quit your bank by closing their acctt. Including my self.
Thanking u
Yours
Md sarwar alam

Kotak mahindra bank, branch in anna salai is very worst branch i ever seen. I have one credit card for past 6months after 6th month again one credit card came for my address, i gone direct to anna salai kotak bank why one more credit card came for my address there the assistant branch manager did not gave me response to what i said, then i said ok sir no problem please deactivate my account of kotak bank. I said i no more need to keep account on kotak bank, assistant branch manager he said ok i will deactivate on 07/09/2017, but still they did not deactivate my account till now today date 27/10/2017. And they again sending message to keep minimum balance, or you will be charged for not keeping balance. What is this? It's getting irritating me,
So please take action i don't want any more katak bank relationship.

Dear team,

We have facing issue related deducted amount for min non maintenance charge. They have deducted in month aug and sept and explain every thing have refunded. And after that we have maintain from that date our min required balance. But again they have charged me for the same. Please help to reverse my balance in my account.

Umakant
[protected]

Dear sir (S),

We have following accounts with sector 8, chandigarh branch

M/s hindustan distributors account no.[protected]

M/s vista plastech account no.[protected]

Bank's staff/officer is biased with us (Don't know why) and blocked our limit without any intimation and dishonoured our cheques.

After blocking our limit, our both accounts were debited on 27.02.2017 with rs. 14, 375 each, on account of renewal charges while our limit was not renewed

Our repeated requests and reminders for refund of renewal charges were to no avail.

On intervention of rbi, bank had refunded rs. 6250 to both account on 31.8.2017 and again rs 6250 on 4.10.2017

Still rs.1875 are remained with bank in each account. Which has not been refunded inspite of our repeated requests and reminders.

Bank had issued no dues certificate on 30.05.2017 and released our collateral security long back i. E. On 06.06.2017.

We are astonished to know that bank has again deducted rs. 4167 from our each accounts on 06.10.2017 without any intimation to us. After 8 months from the date of blocking our limit arbitrarily, deduction from our account is totally illegal

So, we request you to please get us rs. 1875 +1875 (Balance from amount debited on 27.2.17 and rs. 4167 + 4167 (Debited on 6.10.2017). Totaling to rs. 12, 084 plus interest refunded at the earliest

Thanking you,

Yours faithfully,

Arunesh agarwal
Mob no. [protected]
[protected]

Gud evng. Im a kotak credit card user
Account no.[protected] two months back i have purchased a product from amazon and returned it back but the refund amount is still not refunded im my bank account. When i informed the amazon regarding this they said to contact customer service. Soo please kindly initiate my amount from bank side.
Thank you.
Authorization code:00561
Refund referrence no:5027022055856330903078
These are some of the details.

To
The manager
Kotak mahindra bank
Jasola branch
New delhi-110025
Sir,
My name is md zaid hussain. My account with state bank of india sonarai thari, deoghar branch. My account no is-[protected]. I used kotak mahindra bank atm shaheen bagh, jamia nagar, new delhi-25, date-18/09/2017 when i entered card and get pin and select cash withdrawal then select saving after print don"t print will be hancked and my money not receive but money withdrawal in account. Amount is 9000inr. Ticket no-[protected]. Please take a action as soon as possible and give my money back in my account.

Myself guru prasad kotak credit card holder from last 1 year i dont know how to explain about my issue with kotak bank facing from last 10 months my credit card limit was 1500/- where i have received excess bill of 20, 000/- on march-17 immediately called to customer care and enquired about excess bill they have informed me that including tax late payment chargers bill is 20, 000/-. After all this i received call from collection team and service they given option to close the card informed me to make payment of 14000/- where i was very much interested to continue the card requested them to convert the bill for 6 emi as same from collection team got emi letter to make payment of 19728/- in 6 emis as they informed and emi letter says i have cleared all my bill on 25th of september-17 itself but customer care executive is informing me now that card cant be unblocked. Where i have all the call recordings and written communication
Received from bank after making payment card will be unblocked i have attached the proof and if required will share u call recordings and everything for confirmation i received

Credit card no :[protected]

Note: i have marked trai in this mail if my card not unblocked i will go with legal
Escalation and will escalate on social media will case file in consumer court

Find the attachments of written proof and i have call recordings also
Please help me on same to unblock the card

Regards
Guru prasad
[protected]

Hi my self rohith one of the customer o[censored]r bank. Ur bank manager said that my account is a salary and zero balance account. So, you no need to maintain any balance in the account. Thn why the hell did you deducted money of 708 from my account by saying tbms charges. What the hell is this. And it is not the first time u charged me. I[censored] won't refund my money back i will complaint on your trustful kotak mahindra bank in customers court about cheating and robbing the customers. Give me an immediate reply.

I am using kotak bank. Today first time they deducted tbms of rs 23.60 three times total amt rs 70 from my account on 25/10/2017 and i tried to call customer care but even the customer care number is also not connecting. Bms charges are applied in my account without prior information. Without any email message they have deducted the above mentioned amount.

Very poor customer care service. The aunty on care number [protected] keeps on saying press this & press that - no number to press to talk to some executive - if any in their office (I doubt). They don't reply the email which is only sent after login to their website. There is no working email id to directly email them from your email account.
I want to close the account with them, which is also not an easy task to do with kotak. They can come to even hell if you want to open an account with them but when its to close the same - no support from them.
Thanks for such pathetic service

Dear sir
My new account open in 23 oct online my account no.[protected]. But my account debit card amt deducted 234.00 i'm not interested debit card so pls give my money my account immediately otherwise close my account. Please resolve my problem and credit amount my account if you not my problem slolve you tell me.
And send me your head office address

I was charged rs708 today as there was no sufficient average monthly balance /average quarterly balance. I got this account as my salary account which was a zero bal account... I quit working long time back due to my ill health and continued using kotak as i was happy with their facilities.
I would like to get this charge refunded to me as i was not notified abt the deduction and i am struggling patient and a single mother for whom even single rupee counts.
And i would like to know the procedure to cancel the account and i would like to open a zero bal account with atm facility.
Please do the refund and i was keeping the money for very emergency expenses.

Manju lenin
Ac[protected]

I have been using the kotak credit card since 2013. It was offered to me basing on the car loan with kotak prime.
Since my cibil is good they had offered a cash on card loan for rs195000for me on june 2016 with 12 emis along with a credit limit of 39000.. I have never defaulted any of my card payments since 2013 to 2016
But after demonetisation my small time food business got slow and i could not pay the last 11th and 12th emi from april 2017 i started paying partial amounts till july 2017 suddenly an whooping amount of rs 107000 was shown as outstanding but my actual usage was only around 60000.
I had to shell out around 38000 rs for an overdue amount of rs44000

Along with pending 2 emis which carries interest along with principal amounts
When i call customer care about the break up of charges they dont have an answer
On july 31st the collection people visited my place and offered a settlement. Considering the fact that it would effect my cibil i denied the offer went ahead paying in full as per the card statements paid up in full. Along with penal and interest charges
I was promised by mr. Vibin of collection agency that my card will get unblocked once the statement shows zero balance
But to my dismay they have not unblocked the card and also not issuing no dues certificate
Now i need ndc then only i can apply for new credit card to get approved
I have also submitted complaint with reserve bank ombudsman

Hello i am nimesh gajjar your complain number is[protected] is 24 hrs i got message from kotak but. I call at 8.34 pm ivr say that call between 9.30 am to 6.30 pm. What is unsatisfied service from your side

If i have majer issue then where am i going? Other bank like s. B. I, axis, hdfc, bank of baroda have a 24 hrs helpline number but you don't have. I suggest you please close your bank in india if you are unable getting a good service

Hi sir,
With respect to the above mentioned loan account no i would like to mention here that, this is the height of the customer harassment by any bank so far as i have seen.
I have heard that banks harass people those who are not paying the emi in time. But never heard of the news that harassing customer for paying emi and putting the name in cibil showing defaulter for not paying emi for a loan which is not disbursed at all. On top of that your bank has deducted rs 9079 (Emi per month) from my account. (Ac # [protected]).
I have given so many complaints on this thru customer care (1-[protected]) and they promised to resolve the case, but in vain. After so many calls they have given relationship manager (Arvind)’s number and even i had brief discussion with him many times. But every time he will say i will look into this and after that no answer after repeated calls also.
This is my last option to convey my message.
Please do the needful at the earliest
Issues caused by this activity:
=
Defamed my name in cibil as defaulter for not paying emi in time for a loan that i have not at all taken (Immediately need to remove from cibil report)
As of result of this cibil report i am not able to get education loan for my son and not able to pay fees for my sons college (If something big happens it will be responsible of kotak mahindra to take all on them)
To avail education loan i need noc letter from bank immediately so that i can apply for education loan
Reverse of emi that deducted from my bank (Unnecessarily) with interest
Since i am suffering all the trouble due to this activity i need compensation for this heinous act of bank
Thanks
Shiv kumar samal
Bangalore
[protected]

I have been facing a lot of issue with kotak since last 4 months. Every time they have been doing some issues to the loan process, approval, disbursal, unauthorised emi withdrawal for the un-disbursed loan. I would like to know how to sort out this matter. Still my money is pending. It affects my credit score and they didn't return the amount which was withdrawn from my bank account. The only response i receive is it will get credited today, but it never happens. Even after sending multiple emails, most of the time i have never received a proper response from their side. No proper team co-ordination in the loan division. No email/phone/sms intimation. They gave me so much of stress as i am unable to pay off my other monthly commitments. Kindly help.

I had opened a 811 account through mobile app later got it converted into edge account in a branch visit.
But when i reopened the app a fresh new 811 account got regeneted on its own.
So their were 2 accounts, 1 was unwanted.
I went to the branch but they denied closing the account. And said me to wait 6 months for automatic freeze.

Rahil mehta
[protected]

Hello,
I am kumar guarav singh, having account no [protected] in kotak mahindra bank.
In april and may, 1380rs were deducted from my account unnecessarily. I talked to your customer care and they said, it will be refunded in september but now october is going to end but i have not received my money. I visited your sec 18, noida branch few days before, your executive told me to contact customer care as it will take more than month from bank process. She did not do anything. I tried many times but not able to contact your customer care executive now and it costs me every time to listen unwanted scheme.

Can you let me know how much time it will be needed to return the money?

Seriously, frustrating service provided by kotak mahindra bank.

Hoping for positive and quick response.

Dear sir/ma'am,

This is highly irresponsible behavior and treatment to the new customer who is willing to open a saving account in your kotak mahinder bank, mg road indore branch.

Mr amarendra singh with mobile number +91-[protected] promised me that my account will be opened within 24 hours. I visited your bank i think on 8-9 oct 2017 and mr amarendra singh opened my account with a balance of rs. 10000 (Which i though can be opened with zero balance but he said that zero account balance saving account can only be opened through paytm which i did not understand and i agreed to open a saving account at rs 10000 balance.)

My account details are :

Crn numner :[protected]

A/c number : [protected]

Name : utkarsh tiwari

Mobile no. : +91-[protected]

Email id : [protected]@gmail.com

As mr. Amarendra singh asked me transfer the amount the rs. 10000 through this link :
Dear utkarsh tiwari, go to http://t.payu.in/oqL18J to deposit money and complete the account opening process.

I immediately transferred the amount through my idbi bank.

I called mr amarendra singh but the visiting card he gave me had a number of someone else who was sitting in bhopal branch and he refused to help. I called mg raod indore branch but no one received and then i called your toll free number on 17th oct 2017 but i have not not received any response yet. Finally i got connected to your mg road indore branch and now i have to take all the efforts and write you the mail for the my saving account.

Please update me asap else revert my money.

Please find the attached scan copy provided to me.
Please find the attached transaction receipt
Please find the attached recent call with mr amarendra ji.

Best regards,

Thanking you,

Utkarsh tiwari

Mobile no : +91-[protected]

I was using a kotak urbane credit card, which i request to deactivate on april 2015 before i was travelling abroad. Recently i was back and came to know that this was not done. Recently i came to know that some penalty is put on the card and i am getting the payment statement of 1800. From past one month i have been trying to contact you customer care to sort this issue. But no one has responded till now.