Kotak Mahindra Bank Complaints & Reviews

Please try to contact me. My name is ronak pandya and i am suffering from last 9 months because of wrong transaction through imps. Please call me once so that i can discuss everything and please help me.

[protected] this is my contact number and
[protected]@gmail.com
This is my email address.

Its been 9 months but no response from kotak bank so plz help me. I request you.

Kotak mahindra bank credit card representatives are warning to give extra payment. Actually i has settled and closed the credit card and now they are coming to my house and saying you have to pay extra amount to 2600/- if not we will again represent your cheques which was given for clearing.. Representative name are 1. Jai kiran 2 harish. Vijayawada, kotak mahindra bank credit card division. Please take the action regarding them.

Thanking you,

Yours faith fully
Md sultana

A transaction is made m swamy raj sons petrol pump at tiruvannamalai tamilnadu on 8 th october 2017. Amount is cut from my credit card account but not credited in to the venders account. I was trying to call customer care since three days but no response from their end and also there is no e mail id to book the online complaint. Requesting for either credit to venders account or my credit card account.

This is manish singhal here from mumbai, i have an issue as well as a suggestion to share.

Last year abn amro bank credit card (Cc) customers were acquired by kotak bank and this is how the problem started, they sent me a cryptic sms message about some outstanding, i got this msg 2-3 times and then when i analyzed it further and came to know that there is some outstanding / write-off of (Rs 2127) through abn amro cc on my wives name and then when i enquired it further with cibil, they informed me that the mentioned bank had written off this amount and recorded in cibil. As per information obtained from cibil, there was an add on card in my wives name some 4-5 years ago, since the card was not closed, they charged annual fees from second year onwards and hence this charge of rs 2127/- reflecting against my record. I was quite shocked as i don't even recall if there was such a card in mine or my wives name, neither i received any statement, sms, mail etc for the payment
Now my question is how can they put my name into cibil directly and spoil my credibility, i have 5 other credit cards and have never defaulted on any of the payments in my entire life, i have never taken any other loans as well and this kind of false information is effecting my credibility. I am a regular tax payer and paying my tax since almost 15+ years (My pan no is aerps*h and dob - july 13, 19*), this year i have paid
Tax to the tune of rs 2, 38, 934/- so will i not pay just rs 2127/- if i am informed and liable to pay, even then i was / am ready to pay this petty amount and for that cibil asked me to get in touch with the bank directly, cibil provided me their contact details, when i called up their customer care, they asked me to get in touch with some relationship manager – sachin dongre ([protected] / r2cp615686), i tried to reach him through calls / sms and have been following up with him since more than 6 months now, i have been asking him to let me know the process and payment method (Although ideally i should not be paying this amount as there was never any communication from their end on the same) to close this record against my name, but he always says that he will call up and let me know but never calls and this round robin game has been going on on and honest tax payers like me are harassed unnecessarily, i wrote a lot of mails to cibil as well informing that the bank people are not responding and hence you can interact and let me know the process to close this, but in vain.. I would like to request you sir to have some online and transparent mechanism (Digital) in place to ensure that people like me are not harassed unnecessarily and the case gets closed mutually and fast. You can check my record for all other 5 credit cards through cibil / experian (Icici, sbi, indusind, hdfc and yes bank), even though i have been paying my cc bills regularly, my credit record is not improving and showing the same or decreased score just because of this incorrect entry, however the same report from experian is showing a proper score but banks mostly consider cibil i believe as they are the old player in this segment and hence my request to you is that there should be some governance over entities such as cibil as well so that the banks get correct information about their customers, i am about to apply for a home loan and not going further due to this fear that my loan might get rejected due to this incorrect entry
Please help me close this case and bring in some better transparent process.
My card details recorded with cibil are mentioned below

*cc number - [protected]*
*phoenix arc - r2cp615686*
Phoenix arc[protected]
Phoenix arc customer care – [protected] (Vivian)
Relationship manager – sachin dongre ([protected] / r2cp615686)

I can share my cibil as well as experian report if required by you.

Dear sir,
My name is piyushkumar khimjibhai moradiya. My employee id no is 81784. I have resigned from kotak mahindra bank. And my resignation last date was 12/07/2017. But i have not received my reliving letter and my experience certificate and my last month salary from kotak mahindra bank. So i requested you send me my all certificate and my salary in urgent basis. Please give me reply urgently.
Thanking you.
Regards,
Piyush moradiya.

Hi kotak team,

I talked to your customer care that my amount will be returned in september but till now it has not been returned. I have visited your branch, they said contact customer care, it will return in a single day and it will take more than one month processing through bank.
But i am not able to communicate as your customer care number hardly meet.

It has been long time reporting this issue as its bank responsibility to return the money on mentioned time. How difficulty a customer will face to contact your bank.

Can you please check and do the needful.

Hoping for positive and fast process.

Regards,
Kumar guarav singh
[protected]

Dear sir,

My self brahma reddy vadde from hydrabad

I have apply for cradit card in your kotak mahindra bank ltd.

I have received message from your side and application no is [protected]

So i want to know actual status of my application.

Please send me informatin about my application thru message or my mail id.

I eagerly wating for it.

Thanks & regards,

Brahma reddy v

[protected]

Sir,
I hold an current account in the name of hvl industres 2nd line beach parrys corner branch, this is regarding the manager manian murthy who is working on his own wish and will and i don know what’s the personal grievance he has with ous because from day 1 when he has come he keeps our rtgs / neft or any other transfers aside and last week when i asked him for this, he replied it with an wicked tone this is the way how i work and your work would be done you don’t have to wait here. When i asked i have given an transfer why are you keeping my transfer aside doing other transaction first then he was like you need not tell me anything if you have any such problem go file a complaint where ever yu want too, bm’s office is that way.
Its been around 4-5 years now visiting this branch in almost daily basis never in this term i had seen such an egoistic person who is running the bank as if it’s his own bank and we are the slave to take all his torture.
If home is the place where heart is, then for me kotak mahindra bank was the second home. The staffs are here are of friendly nature i can name some - chandru sir, rajesh sir, gangai sir, ramesh sir, arthi madam. On seeing them i personally feel like coming to this second home.
It would be an request from one of your kotak family to take an action againt this egoistic manager mr. Manian murthy so he could not offend other customers and nor de-grade the name of kotak mahindra bank.

Thank you

Regards
Hvl industries
Vivek bohra
([protected])

I have personal loan account with kotak bank. On basis of that they offered me with credit card. Card got dispatched to my address but due to small mistake done by bank side i. E, my house no is[protected] and they took it as[protected] because of that credit card was returned back to bank. So i called to [protected] number for changing the wrong address to correct one. They told me send a mail to att. [protected]@kotak.com with address proof, id proof & pan card copies attached. I mailed the with all the above docs and subject line as request no : 1-[protected]. After 10 days i got a message that your request for address change has been declined. I call again to customer care and explained everything they kept me on hold for sometime and asked me to once again send the mail with all proofs because we didn't received your mail. This time they gave me another mail id with new request number. Once again i mailed all the proofs to email id: cc. [protected]@kotak.com with request number :[protected]. Again after 7-8 days i got message that your address change request is declined.
Again i tried call to the customer care and those guys were just keeping on hold for sometime and just disconnecting my call without giving me any solution for the problem. I really got irritated with these guys, i keep trying two days so that problem should be get solved but no use. If they can't solve the issue just inform us that we can't help you but don't make us stay on hold for sometime and you disconnect the call all that thing.
Just resolve my problem asap.
Kandukuri vamshi krishna.
[protected].

Hi,

I have been receiving calls feom kotak recovery agents for clearing some outstanding penalty levied against my account no. Spln[protected] for non-clearance of one or two ecs. I have explained my position to all your agents.in this connection, i am to state that the reason for ecs not getting cleared as stated in the statement sent by your agents is that there was no ecs mandate. I had never got the ecs mandate revoked...

Dear sir/madam

I am yeshaswi rayarao, from warangal, i have applied in shine.com regarding operations in kotak mahinda bank, mrs swati hr contact number [protected], for registration fee she charged 2550 inr after she shared her senior hr mr ajeet his contact number [protected], he provided telephonic interview round, after he selected me and he charged me document verification charges 5, 600 and 10, 700 on line verification charges, 56000 inr for training charges 11, 000 inr for account opening charges, and they mentioned for every document amount is refundable, then i got offer letter from kotak mahinda on 6th june 2017, they mentioned training date 13th august 2017, now till date they did not respond to me, please taken action whether to refund my money or provide me job. Please check attachments i got from them.

Regards
Yeshaswi rayarao
[protected]
Email: [protected]@gmail.com

Hi

This is in regards to the personal loan account i have with kotak mahindra bank. I have been trying to resolve this for a very long time now. 10th oct 2017 is my last installment date and i have paid all my previous emis.

My emis were getting auto deducted from my account with no issues. The issue started when i changed my job and asked the bank rep to get the ecs account changed. He took 2 cheques and got a ecs mandate form signed from me and advised me to maintain balance in my old account for 2 months. However fter 2 months as well ecs was not applied to my new account. Now for the last 3 years i have been paying installments to the bank person (Who comes late every time) and i have still been billed with ecs bounce charges and late charges (With no mistake of mine). I have intentions to pay and hence have been making payments for the past 3 years.

We had a mediation in court on 9th sept 2017 where in the date got extended to 9th oct 2017. Now today i was standing in the court trying to resolve this issue however i couldn't enter the court as i did not had any paperwork that we were supposed to meet again today in the court. I tried to call the customer service number which has been of no help in providing me with any contact number for the concerned person. Somehow they gave me a phone number for the legal head - [protected] who is not answering the phone as well.

I would also like to inform you that i am 8 months pregnant and because of this i am going through a lot of stress on a daily. I am willing to pay my loan and have been paying that but because of these issues i a going through a lot of mental and physical pressure. Today as well i was standing outside court for more than 1 hour trying to get in touch with someone but was of no use. It is getting difficult for me day by day to bear this torture.

Customer service team gave me[protected] &[protected] as the numbers for om-buds person out of which operator at 1st number said it was wrong number and hung up and no one is answering the second number. I will be paying my last emi due by tomorrow on my due date. Would request you to please help me get these charges reversed as i had intentions to pay and have paid all my emis.

I am writing it to you because i am in pain & need help. Pls dont ask me to visit branch as it has not helped me when i visited them on 8th sept. My medical condition does not allow me to travel now. I can get a medical document if required. If anything happens to me or my unborn child, it will be because of mental torture and harassment given to me by kotak mahindra bank.

Hoping for quick resolution on this.

Thanking you
Neha rajput
[protected]
[protected]
[protected]@gmail.com

Crn[protected]
A/c number - [protected]

1. Kotak bank was zero balance account. Kotak bank committed to providing service of cash anywhere, i requested for cash in the month of december and no cash was provided by kotak employees.
3. Bank did not come to campus to help give the cash when needed even though other banks were providing the service in campus.
4. I had gone to the madhapur branch in the month of december for cash but it was not provided. I also told the bank to close the account but bank employee did not allow me to enter madhapur branch. Is this how ace customer is handled by the branch?
5. I contacted the bank representative named sakshi at microsoft campus 3 in january that if you can't provide service then please close my account. She said that i do not have the closure form and will send the representative. She did not respond back.
6. I contacted sachin dev paul in the month of june and he said, he will respond back and asked for time. Sachin did not respond back from last 4 months. Sachin has accepted today that it was a lapse from his side.
7. Looking at the current state, i have been told that i have to maintain 10k for 3 months to get my money back.
8. Kotak bank sends sms for even rs 10/- transaction then why no sms was sent when money was deducted every month with the amount.
9. Sachin told that m2 employee is not responsive therefore it happened before. I should talk to him. But after talking to him in june i conclude that he is also not responsive and after telling that he will revert back goes into sleep mode.
10. If entire kotak bank employees open the account and go in sleep mode then why rs 5715 /-deducted from my account?

First, you should learn to provide service to a customer then deducted charges.

It is the responsibility of bank employee to accept the issue and refund my money deducted without any conditions.

Customer relationship manager : he has all details when he will wake up.

Sachin dev paul,
Deputy manager corporate salary
Kotak mahindra bank ltd.
Plot no:31, 1st floor, rohini enclave, opp to cyber towers, madhapur, hyderabad-500081
Mobile: +91 [protected]
Email id: sachindev. [protected]@kotak.com
Wed : www.kotak.com

Our kcc account with your bank since last 4 year. Now its the time to renew our case. Our drawing power is zero because of renew pending. We already had been submit related docs to renew the case since last 4 month. We visit the branch so many time. But there is no response. We had not recieve any satisfied reason. We are totally fed up with your bank...

Facing problems with emi deduction so same was informed to maharajan and praveen from past four months till now they no responding and purposely disconnecting my call.
Now my cibil is affected need explanation for the same.
Islam approved loan without my confirmation and evn before depositing money in my bank told him not deposit just get incentives/commission this fellow did and due to which paymemt got delayed. My cibil got affected and called maharajan to tel same but even tbis fellow is not responding. I have proof for all what had said till now. I have emails recorded voice from december 2016.

Hello sir.'
Sir i already have applied my (Thank you fauji) debit card through online katak mobile banking and my money was deducted.. And i was received a msg through kotak mahindra.. Your debit card not delivered and contact nearest branch..... Please send my debit card through speed post... Please speed post have very good service... Bluedart is worst..

Sazid ali

Acer no [protected]

Sir...

Service request number # 1-[protected] @ solutions. [protected]@kotak.com

I had opened a savings bank account with kotak bank due to my greedy thought of saving more rate of interest for 6% than my existing citibank savings bank account.

Account number - [protected]
Crn[protected]

Savings bank account was opened with kotak zero balance account on 27 march 2017 with a kotak bank associate m. Prakash (Employee id - 73902). Prakash had requested me to transfer rs.5000 /- for his incentive increment and informed me that i could withdraw this rs.5000 in next few days. Hence, i had transferred the rs.5000 for my new account opening using the url sent from kotak bank and done the payment via citrus payment gateway and the transaction was successful and the fund was debited from my citibank account.

Imps reference number :[protected]Attached screen proof for the same)

Rs.5000 transferred from my citibank account was not credited to kotak bank. When i inquired citibank they had clearly mentioned that the imps transaction was successful from their end and the same had confirmed the same via mail (Attachment 2 - mentions successful fund transfer from my citibank account).

I had reported this since missing fund transfer to kotak bank, however, they had not provided any proper response related to it. I have been calling kotak bank customer care and reaching to kotak bank branch since april. However, there is no response provided on this. Kotak bank claims that the transaction was not received at their end. Hence, i had requested them to do a reconciliation on transactions done on march 27 imps incoming transactions, so that they can easily idemtify my missing transactions in any their suspense account, however, no actions were done since then.

Kotak bank customer care had requested me to write a mail to and provided me the service request number # 1-[protected] for tracking purpose after highlighting this issue to public forum.

Since then i have not received any update on this service request. I have been consistently writing back to kotak, however they have never responded back to my mails.

Kotak bank does not have any courtesy to revert back to its customer and never bothered to revert back on his missing transaction. This is one of the worst ever banking experience to me with kotak.

Regards,
Thirumoorthi a

Kotak mahindra bank — fraud bank

1 review
Su sujeet338 on oct 7, 2017 mark as resolved

My name is sujeet and my crn number is[protected].
I was using the cc of kotak and their employee called me and said if i will pay the amt on same say the overdue charges will not be marked and i paid the amt on same day.
But they charged me in the bill and i launch the complaint but they took lot time and they total charged me 21k and i received the reversal letter but they are not giving me the reversal and due to this issue my cibil getting down and they disconnect my call 100+ times instead of resolve my issue
They took my money and they hit my cibil score and now they are taking reset
They deduct my saving and adjust the amt in cc when i stop saving then they have again done the fraud even kotak ceo is also not responding the mails

My name is sujeet and my crn number is[protected].
I was using the cc of kotak and their employee called me and said if i will pay the amt on same say the overdue charges will not be marked and i paid the amt on same day.
But they charged me in the bill and i launch the complaint but they took lot time and they total charged me 21k and i received the reversal letter but they are not giving me the reversal and due to this issue my cibil getting down and they disconnect my call 100+ times instead of resolve my issue

Hi,
This is wali ahmad. I have a salary account in kotak mahindra bank.
1) i didn't apply for credit card ever but credit card sent by the bank. Now i am trying to to cancel but they are not doing the cancelation. Visited to branch, branch staff told me that it will cancel by customer care only not from branch. I called many times to customer care but after picking the phone when i explained the matter they always cut the phone without taking request.
Very bad experience with kotak.

2) not able to transfer money using kotak app.
I have complained to branch and customer care many times but there is no resolution as of now.

When i visited to branch staff, they have given me email id to send the issue with screen shot. Same i have sent to provided email but there is no response so far, even no acknowledgment after many reminder on mail.

Very very bad service of kotak ever seen with other bank.

Regards,
Wali ahmad
M [protected]