Kotak Mahindra Bank Complaints & Reviews

To whom so ever it may concern,

Want to register a complaint against
Poonam patil - [protected]
Fuzel khan - [protected]

This two people are fooling me around since last 10 to 12 days for my credit card activation.
Poonam had called and taken my payment due with credit card of rs.9250/- and promised me that she will active my card by in 2 days and still not activated the card and they dont have even have the courtesy to call the customer and update about the same even after promising.
Want a strict action should be taken from your end and keep me updated other wise i will go to the consumer court for the same.
Need to know about the same.
Pooja
[protected]

Hi,

It is to inform that i p. Vajra rani, closed the four wheeler account in kotak mahindra bank and also got clearance certificate. But still it is reflecting in cibil

Due to which my cibil score is reducing.
Its been more than a year i am facing this issue which is still not yet resolved.
No proper response from kotak mahindra bank. Did not expect such a customer service. I have personally sent them email to their head office email address. Hope to get the response asap

Kindly look into this and remove the account details from cibil.

To,
The manager,
Kotak mahindra bank,
Laxmisagar branch,
Khordha.

Subject: complaint letter for reversal my charges inr 343.85

Sir/ madam,

I am an account holder in your bank since last 3 months. My 811 number is [protected]. I want to bring this to your kind attention that some amount (Rs.343.85) has been debited from my account against debit card annual fee for 2017.
So requesting you to kindly look into this matter seriously and reverse my amount as earlier possible.

Dear sir / madam,
This is to inform you that i have taken credit card from your esteemed bank and since then iam paying the amount without fail till now and i have paid rs 21000 on september 5th 2017 at kotak mahindra bank banjara hills branch. But i got a call from your telecalling team to convert the two transaction into emi transaction one of 9650 at shah suiting and shirting and another of rs 999 of moto e4plus mobile online from flipkart and for the same i got the sms that your your transaction had made into emi but on last two weeks back i got sms to pay the full amount that is not possible from my side as recently, due to acute financial crisis in our family iam not in a position to pay the full amount, requesting you people to make the whole amount in 4 to 5 emi's other wise cancelled my credit card.

Regards,
Mohammed zaheeruddin
Cc no [protected]
Kotak mahindra bank
Contact : [protected]

I applied housing loan with LIC HFL, they are rejected my loan, i asked the question they told you have already 2 existing loan with canara bank that to more then Crore, when i checked in my cibil report i came to know, still no one responding, Canara Bank has been others Loan account are mapped to my PAN Number.

below is the account number is mapped to my PAN Number (AIBPN7456Q)

C16P596792

requesting you kindly rectify and update to cibil to get loan

Regards

Naveen

I'm trying to call kotak customer support center from last week continuous but always my call get disconnected instantly. Do really customer support exist or they are busy in advertising 811.
I have requested for pvr gold card online which has been accepted then why do i have been sent league card? I'm already using 6 banks credit card but this type of service is exceptional. I have broken league credit card in 4 pieces you can collect it back. If you can issue pvr gold card then contact me.
Even i tried to find email id for kotak credit card customer service but none exist. Only option for credit card users was to submit email from their kotak web portal itself for which also i tried to use and get failed every time. Wow! Great service.

An amount debited in my kotak bank account through net banking ref. Pg-[protected] on 4.10.17 rs.855/-to vediocon d2h, as per kotaak cus care fund received to vediocon and as per beneficiary fund not receive to beneficiary, as per vediocon fund reverted back to kotak a/c ref. # [protected], but not credited in my a/c till today. I have already lodge complaint earlier but still no resolution.

Anand raj mehta
[protected]

Iam not want the kotak mahindra bank account. It is not used for me. Iam not get benifit in the kotak mahindra bank account. Because of iam not transfer the amount and not saving amount of money. Iam not intersted in savings the money and trnsfer the money.
So please deactivate my kotak 811 mahindra bank account because of iam not intersted in this

In the begginning i enables auto debit to my credit card latter after a month i disabled auto debit payment even though i am get charged every month. This happening since 4 months. This is not fair at all. Every month i am getting autodebit failed and i am getting deduced around 600 rupees and few other charges also applied. Get me a solution for this.
I never thought kotak mahindra bank will do like this to a customer. I am not happy with the services

Hello,
My cibil report shows an account from kotak bank with number bf1p027874. When i disputed this since i never had any account/loa /relationship with kotak bank, i got message asking me to check with kotak bank.

Kotakbank - bf1p027874 does not belong to me no change - please get in touch with your credit institutions for the required correction.

Hence i kindly request kotak bank officials to fix this error and remove this entry from my cibil report.

Kasi viswanadh yakkala

1) ivr of kotak not working properly. I am trying to call for last 15 days and unable to connect. Very pathetic service by such a reputed bank.
2) credit card helpline is at below par. Unable to talk to any of executives on call. Everytime i call and about to connect, it just ended automatically.
It is an irresponsible service by kotak. How can a bank credit card helpline is not working properly. I am trying to connect for last 15 days.
3) they commited to reverse off charges from other branch nearest to my home. All i have to visit my branch but when i went there they were not even a mood to experience their customer. I was like where i came.
Sorry kotak but disappointed a lot.
My name is sanjay sharma
Cont no. [protected], [protected]
Email - [protected]@gmail.com

I had opened a saving account in your aashiyana lucknow branch on 16-10-17 and complete a payment of 20000 for opening account but after opening account in my account showing zero balance. The amount should credited in account instantly because payment mode is online and that bank where that amount has to be debit that bank confirming the amount is debited from my account and credited in kotak bank account. My mobile no. [protected] and account no.[protected]

In year 2007 i was having salary account in abn amro bank and after some time i took one credit card. I used around 2-3 years and paid all the bills on time, one time it happens that i missed the payment and they put around rs-350/ penalty/interest etc.. I talked to there customer care and they take back that charge (I have the email copy) and i paid rest of the amount. After that i paid all the bills on time and after some time i called on there customer care ask for closure. They told me to pay the month due and cut the card and send to there head office after that they will close it. I did the same and they close the card. After 10 years when i am looking cibil score i found out the company me in black list. After so many calls i found the right person and send him the email communication which i already have with me. I send that 5-6 times in last 3-4 months but i did not get a single response from there side.
From last one week some recovery guys are calling and not behaving properly.
This is purely gunda gardi from the banks, can you please suggest the further actions which i can take as a responsible indian citizen.

I want to deactivate the kotak mahindra bank account.. Because iam not get benifit from the this account & iam not interested in this. And i have no any more transfer money and earning monrmey ang saving the money. Iam not interested to savings account. I want to left from this account. So i want deactivate. So the company pls give me chance for deactivate my kotak mahindra bank account

My saving account has been on hold after my salary was credited. This was done without my authorisation to bank to hold. I raise a complaint against kotak bank for holding my account. I need an immediate release of my account as soon as possible. How can they hold my salary without my authorisation. I work hard to earn my salary and now it has been put on hold.

My saving account got closed by branch at its sole discretion without informing me nor after taking my approval. Though the account was in utmost healthy condition with zero deviation. I need to know why the account is closed, kindly be informed the account was opened solely for my home loan emi tracking under which money got credited from my salary account on regular basis and subsequent ach was made by the loan bank. This has cause me ambiguity for my life as i now have to look for this closed account also whenever i wish to track my loan emi, further this has cause mental stress and unnecessary loss of time from my routing office working, coordinating between the banks for new account open and getting ach on some newly open account.

To kotak bank
Regional head

Sir,

Please find the series of event that happened to my bank account no [protected] and employees not responding since december 2016.
1. Kotak bank provided zero balance account at microsoft employee with a lot of commitment and i was maintaining 11 lakhs rupees.
2. Kotak bank committed to providing service of cash anywhere, i requested for cash in the month of december and no cash was provided by kotak employees. Now customer care says, it was due to demonetization.
3. Kotak bank employee didn’t even come to microsoft campus to help give the cash when needed even though other banks were providing the service in campus. I had to transfer my money to a bank who provide cash instead of waiting.
4. I reached madhapur branch in the month of december for cash but it was not provided. I also told the bank to close the account but bank employee did not even allow to enter the madhapur branch. Is this how ace customer is handled by the branch? Now bank customer care says, it was because of demonetization.
5. I contacted the bank representative named sakshi at microsoft campus 3 in january that if you can't provide service then please close my account. She said that i do not have the closure form and will send the representative. She did not respond back till date.
6. I contacted sachindev paul in the month of june to close the account and he said will send information on an email, he will respond back and asked for time. Sachin did not respond back from last 4 months. Sachin has already accepted that it was a lapse from his side. Please check the email sent as evidence below.
7. Looking at the current state, i have been told that i must maintain 10k for 3 months to get my money back.
8. Sachindev paul also told that m2 employee is not responsive therefore it happened. I should talk to him. But after talking to him in june i conclude that he is also not responsive and after telling that he will revert he goes into sleep mode.
9. If entire kotak bank employees open the account and go in sleep mode, then why rs 6000 /-deducted from my account?
10. As per customer care, due to demonization, the bank could not provide basic services then how did they deduct money as amc charges based on ace features.
The question still unanswered and all bank employees do not respond:
1. Kotak bank sends sms for even rs 10/- transaction then why no sms was sent when money was deducted every month with the amount.
2. Why do kotak bank employees not respond back to the customer?
3. What is the bank type opened by the bank? When will the customer be informed?
4. Why didn’t kotak bank inform the customer that balance is less than the minimum?
5. Why must i maintain 10k for 3 months to get my money back whereas employees are responsible for nonresponsive?
6. What is the role of relationship manager when he takes request and forgets?
7. How should the customer know kotak bank employee is m2 or not?
8. Is customer servicing is done by remaining silent by bank?
9. When all the alerts online are set, which alert is missing from my side?
Consider the above scenarios and demonetization, please refund my deducted charges with interest. The bank should also pay mental harassment charges for this cause. Please provide a penalty of rs 25, 000/- for causing mental agony and harassment.in case bank does not respond and take corrective action immediately, they will be liable for payment of rs 2 lakhs per month as mental harassment charges.

Dear all,
I am having salary account with kotak. I have taken a pl and i am payng regularly basis from 2015 but last one month i could not pay bcz of health problem.

Now i have paid all the pending emi's but they have not remove my hold fund.. I have already inform to customer care also but no positive response..

Very bad service so i am going to close my salary account..

Insurance policy no - 0278938;i have sent many mails repeatedly but no response only for payment kotak is very active on follow ups but when it comes to customer complains no response i want to stop my policy and no one response. (Kolkata park street branch)

I need someone to call and discuss from kotak to response on my mail and give me a solution on this.

Reards,
Megha

I recently opened kotak 811 zero balance savings account
Bank executive told me no balance maintenance charge for this account...
But i had charged in august months 531 rs and in september also same 531rs non maintenance charges...
Please give me clarify on the same
Because when i inquire about the non maintenance charges related..
Kotak official website... Its on mentioned no maintenance charges and no minimum payment