Kotak Mahindra Bank Complaints & Reviews

Due to some reason my cibil got reduced. I told everything, while interacting with kotak bank customer care. My cibil is 693.. They told 400 is minimum in kotak so they can process and i have submitted my docs on 6th sep. After then i tried to find application with app no in net. Status is declined on 9th sep, however address verification is done afterwards only. Even. I asked executive he told it is under process. Still now i didnt get status. Executive number is switched off and customer care they are not helping with this. Many times i have called they are saying they will get the details and ll call back. But no calls. For requirment only we r applying loan. If it is approved or rejected it should convey to customer. No proper communication. Now kotak bank is in second place in pvt bank in india. But i didnt expect this type of response from you.

I hope after seeing this feedback u ll communicate the status.
Loan application number 00913764

Dear team i had a car loan in tata capital which got merged in your bank i had deposited all my dues also i got a soft copy from ur bank representative 16th sept but still the hard copy is pending. I got the pod number from ur representative on 22nd sept 2017 but i dont know how is this possible that the couriour has been returned and now the status is showing that it is bokaro.
Courior name is blue dart
Pod no is [protected]
The person taking care of al these things are mr dipendu from kolkatta his number is [protected].

Dear team i need it on urgent basis please do the needfull

With out my knowledge my account got freezed, called to customer care but received proper answer, i'm disappointed with you're services bank people freezing my account for unnessory issues which r not related to me, resolve it asap. It is 2nd time bank freezed my account before also & released but this is not correct you people can't do what ever you want with customer account, solve this issue as early as possible

Hi,
Please find attached herewith. I have received a call on 25.09.2017 at 05.02pm number [protected] stating him as ajay kumar or similar. As per the telephonic talks he has informed that we will refund you the aforesaid amount deducted from your kotak mahindra bank — credit card no: [protected].
I hereby request to please refund me the aforesaid amount at earliest.

I had taken a credit card from kotak bank. They did not send me paper statement even after i opted for it. They sent electronic one only which goes to spam folder. As i did not receive paper statement, i got to know about it late. I made the payment of the purchase amount immediately and i told this to them. Customer service person told me to waive of charges as courtesy. However after few days i got alert for another payment due. I saw and it says late payment and interest charges of 1028. I enquired and they said that first charge was waived off but this was after late payment so another change which include late and finance charge and gst. So for a purchase of 6700 they want me to pay 1028 extra. I told i had regestered for paper bill and i never got and hence delay even kotak card assist mail also confirmed the same to me. But still even after repeated follow-ups they have not refunded me 1028 and asking me to pay for it. I am totally fed up of this bank. Completely believe in siphoning off money from new customers.

Hey there,

I am your existing customer as i already mentioned. I don't know what the hell is going on with your services. First your customer care of [protected] and [protected], both numbers i am trying since last 25 days and every time called these number it ask me for my credit card details and when i enter card number it says "we are sorry we cannot process your request we are transferring your call to our care officer" and that is not enough after this call got disconnected, what the hell is that would anyone tell me for this???
Not even this every time i need to contact to your executive i have to do this at least 10 times and sometimes i have to try this till 2 or 3 days to wait to connect my call with your executive, i have to enter 10-12 times my card details but still there is no response and call got disconnect after entering card details. Not only this one more issue is there, i got a call from your end and girl said i have a pre-approved cash on call loan i only have to give my few details after amount would be credited in my kotak account. She told me to wait 10 days, that was 08 sep 2017 and now date is 26 sep 2017. I got mail from your end stating that your request has been processed, i tried customer care and i got connected with them after two days and after 50-60 tries. He told me that girl chose my wrong credit card number that is why my loan has not been processed. He raised request again on 16 sep 2017. The same hell thing happened again. I tried customer care and i got connected with them after two days and after 50-60 tries. I talk a boy who said my loan is rejected because of my cibil. Now he told me a new hell thing, for your information my cibil is 780 if you know about cibil this is not a bad cibil score. Then what the hell reason behind rejection of my loan, and how the hell can my pre-approved be rejected??? Do know the meaning of pre-approved??
I need an answer on this otherwise i will go further to get my answer on your services. I will show it up to the facebook twitter and each and every social media site.
My service request numbers are
08 sep 2017 : 1-[protected]
16 sep 2017 : 1-[protected].
In last on your website i tried to open level 1 and level 2 complaint page but when i clicked on that it shows only blank page to me nothing else that is why i escalate my issue on level 2.
Resolve all these issues of 1. Your customer care executive knowledge and training
2. Your customer care ivr and connecting issue.
3. Your website glitch.
Otherwise your bank is not gong to run further.
I also have all call recordings of failure connectivity and screenshot of your website failure.
I could send if there would be some option in this.
Call me for further details.

Thanks & regards
Faizan ahamed siddique
[protected]

There are incorrect charges on my credit card. Which they have refuse to reverse and i can nor escalate it further because their website doesn't respond.

My complain is about gst charges on my card which was applied on annual charges of the card. They reversed my annual charges but gst applied on it was not reversed. They said they can not reverse the charges due to internal policy of the bank.

I went to there website to escalate this issue further, i filled up form an submit it but it is not submitted. I tried it several times. My point is this thy take gst and pay it to government so how could it be the matter of bank's internal policy.

If the charges on card has been taken back then why am i paying tax (Gst) for.

Please suggest my email id is [protected]@gmail.com

Sir, i rajnikant jain having 3 c/ac &10 saving ac, my pro dosnt have time i compld branch manager he also talked with me on phn saying i will come to your office & fullfill your reqmnt, but i think now your bank dosn't want costmrs so it is request that your bank dos't have time &i would like close all my accounts fm ur bank kindly guide about closing procidure.

I have applied for kotak personal loan and got approved on 16th sep 2017.
But yet not received the amount in account. Had given bt details for hdfc bank. Kotak customer care says bt is done but hdfc says they haven't received dd yet. I am trying to follow up with customer care but no clear statement is provided.in my account it is already displaying pl details with emi due date as 10th oct 2017. Kotak bank is expecting me to start paying emi for a amount that i haven't received yet.
Relationship managers are not answering the calls even after calling multiple times.
[protected] megha bhatnagar - kotak bank
Bharath pathak - [protected]

Worst service of kotak mahindra bank thippasandra branch.
It all started on 3rd of sept i had approached kotak representative mr tarun for opening my current account and edc machine for my new business, as promised by mr tarun that to open an account it will take max 3 to 4 days and same for the edc card machine, as i was in need of edc card machine so i wanted the process to finish off quickly. So i was
To expecting the whole process to complete in about 8- 9 days max. Now the real thing started after rigorous followups with mr. Tarun my account was opened which took about 15 to 18 days. Now i am rigorously following up for my edc machine which was required on priority and that was my main condition to go ahead for there services, but fortunately or unfortunately mr. Tarun stopped responding. So i decided to go to the branch and meet the manager. I met ms anitha on 22 sept 2017 and raised my concerns after hearing all my concerns ms anitha gave another commitment that it will be done as soon as possible, even after speaking to so called bank manager things dint seems to be changing so i followed up again and spoke to mr naresh again he said concern person will call you then i get a call from mr. Murali on 22nd evening and said he will come and collect the documents on 23rd sept but i dint see any response from on 23rd so i called him to check whether he is coming to collect the documents he said he will come on monday ie:25th sept and start the process. Whats socking here is there is no update and he never turned up and we as customer we have to followup. I guss even government banks have better service then kotak. Again i see there was no response so i called up ms anitha (Branch manager) again i got to know same thing that she will check and get back still iam waiting for her to get back. I did try to call her back she is not answering my calls. So how can i trust on this bank that it will safe guard my money. Its so surprising and shocking really pathetic service i would never suggest anybody and also will be withdrawing my services with kotak.

Dear sir / mam,
This to inform you that i have been cheated by you bank staff as they told me that you have to pay joining free of rs 499 of credit card but in revert we will give two movie voucher. And then after when i have called customer care they told me that their is no such offer after the long argument they told me that yes their was an offer at that time and we send your voucher in 2-3 day but i havent recieved any voucher then again i called customer they again refused that their was no such offer (Interaction 1-[protected]) but can refund you joiing fees. But i have got that too and now i m pissed off from your services. And now i am going to post my reviews on social media that gona tell you how to cheat. And not ganna pay any outstanding.
Crn no[protected]

I had taken a personal loan from ing vysya bank, which later got merged with kotak mahindra bank.

When i took loan from ing vysya bank, there were no pre closure charges and no conditions of prior intimation. I called up the customer care of kotak mahindra and informed them that i need to close my running personal loan. They said that they will take at least 15 working days to process my request and there shall be additional 4% charges on remaining principal amount. These conditions were not there when i took loan from ing vysya. Now i feel like cheated, because after merger of these two banks, kotak mahindra never informed me about these changes in their policies.

Kotak executive called me for credit card and assured credit of 70k. He issued credit card of 30k credit limit after 15 days. I called the executive and cancelled my card. He said the credit card is cancelled from bank. But after one week, without informing he activated one asst service which was charged 1299/-. Now for cancellation they are telling it will take 15 days and if statement is generated i will be charged 1299/- also i have called to cancel card it is still not done. This is how i have been fooled and bank is activating new way of cheating their customers. It want my one asst services to get deactivated instantly and credit card to be cancelled.

Date : 25 September 2017
My credit balance has been 33602 yesterday and when I have tried to pay the outstanding balance (i.e 11398), I have seen that the outstanding balance has been changed to 17, 532 with available credit balance 27, 468. There has not been a history of transactions between these dates. So can you please look ino this issue

Acco

I have kotak mahindra 811 account and after i check my balance i found three times money of 59 rupees have been deducted in the name of charges for depositing money that was only up to 2, 000, this was never told at the time of opening of account that you have to pay charges for depositing such small amount also there fore i am anguished and will certainly close the account

Hello team, i was searching for phoenix arc since last 1.5 years since the time i started making settlements of all the banks credit cards.

Finally i was approached by kapil v sharma who has harrased me and tried to track down few of my contact details and even contacted people from saudi arabia in my presence and inspite of being always in contact.

I had promised them of making the payment of 25k on 25 september 2017 however, i have lost the job now and do not have any means.

Somehow i have managed to deposit the 20, 000 to the given account and now when asking for the noc requesting him that i have lost the job so could not manage more than 20, 000 he is forcing me... And harassing me again and asking for more 5000.

I have taken a car loan of rs. 6.50lakhs with your chennai section in the month of june 2017. During the process as informed by the branch i have signed all the documents and given 7 cheques which is of kotak mahindra bank itslef. While on this activity bank has confirmed as 2nd month onwards auto debit will be started and amount will be debited from your account. However from past 4 months i'm struggling to get the auto debit activated. First two month bank has collevted the amount by putting 2 cheques out 7 cheques which has been given earlier.in the month of aug bm has requested me to provide some other bank cheque to pay the amouny and assured from sept 2017 we will activating the auto debit option. However even till date i have sufficient balance in my account, but activation is not been done. Such a deprived services is being given to the loyal customer like me. Please look into this matter as i'm not ready to accept if any penalty is imposed for bank's mistake.

Regards
Madhura subramanya

Me to customer care officer 19 sep 2017 19:02

Hi,
My request # sr#1-[protected] was closed without verifying whiter i got the paper or not. You staff just close the ticket sake of closing the number of the ticket. I need an email sent proof or if it was sent a hard copy via courier tracking number.
I had complaint regarding this on your call centre
When i got the email for your request successfully processed and closed on 8-sep-2017
. Your service agent told don't worry wait for the day you will get it. I waited a day and again called up and complain lady said i have registered you complain please wait for 5 days we send you again why it should take 5 days again when you people processed the same request anyway i agreed and waited more than 10 days still not received anything.
Please review this matter seriously you service agent are closing the ticket without customer sanctification.

They send me someone else payment schedule instead of my agreement copy.
Send me someone else document.
Pl[protected]
That also not in pdf format.

It almost 25 days i still waiting for my agreement copy to get from them.

Res,
My self dr ajay c. Pardeshi has taken housing loan & improvement loan[protected] &[protected] since last 2 yrs. This loan was shifted from other bank as i was made convince about service of kotak bank is very good and well make me comfort with banking with kotak. But i am very much unsatisfied with the service from kotak, i had communicated for many time for getting kotak insurance certificate but i din't get proper response. Till date i din't get certificate from kotak branch nor from postal. Now i had requested for annual certificate, statement, online communication of my account & reduction rate of interest of my both loan account, till date i had not get any proper communication. At the time of loan sanction i had provided my communication mobile number as well as my email id. But bank had registered only mobile number for intimating 2 day prior for emi payment and when i ask to send statement on my mail, i got information that my email account is not registered with my loan account, which is totally fault. I am totally unsatisfied with service given to me since last 2-3 yrs. Now i am thinking to shift my account to some other bank.
Thanking you

It pains to intimate you that premium of my insurance was due and unfortunately ecs was bounced there after i managed and send a request to kotak insurance for redebit and and premium is cleared through ecs but kotak bank charged rs. 590/= then again i rececived a mail that your ecs of premium has been bounced and ensure sufficient fund in to your account.
Hence i approached to nearest branch and explaind whole episode. Branch employee said that just ignore it...
Yesterday i received a message of deduction rs. 590/- and balance is different than my actual amount.
Then i called up to mother branch and confirm it.
Now i am frustrated to experience kotak banking and its system.
When premium was due, multiple message used to come but kotak insurance did not send message except one.
I must say you that your system is below average and non rated
Hence return my amount rs 1180/-and
And send a sorry letter otherwise i shall raise this issue to ombudsman.
Thanking you..

Nishat alam
A/c[protected]
Amt 590/ deducted on 12/09/17
Policy no. 03277735 and
Customer id 58453105

Nishat alam

Ph. No. [protected]