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Kotak Mahindra Bank Complaints & Reviews

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Updated: Jun 22, 2026
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P
Priyanka Ponde
from Chopda, Maharashtra
Oct 23, 2017
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Address: Pune, Maharashtra, 411044

I have opened savings a/c in kotak date-14th aug-17. But yet i have not received debit card and net banking pin. Only i get cheque book. I had enquired in branch but there is showing card status close. How can they close debit card without any call. I didn't get any call from bank. Also i applied to dmat trading a. C. And i get all documents and kit of regarding trading account on the same registerd adderess but not received debit card on same. Address. So request to you please confirm me when will get my card. Its urgent...
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Oct 23, 2017
Updated by Priyanka Ponde
Crn no.[protected]
Bank-kotak mahindra bank nigdi
Hi


I already 2 complaints resisted but no any action tacking to kotak bank please provide mi my complaint stetas
My mo no is [protected]
Email id- mahesh.[protected]@gmail.com

Resolve the complaint and call back mi

Regards
Mahesh.umbalkar
I have open my saving account at Kotak Mahindra bank but still I have not received any documents but I have received call from blue dart courier before 12 days, please support to get all documents asap.

Regards,
Hemantkumar R Ambulkar
[protected]
[protected]
Kotak Mahindra Bank — yet not received debit card and net banking pin

Regards,
Hemantkumar R Ambulkar
[protected]
[protected]
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    V
    vijay devnani
    from Tonk, Rajasthan
    Oct 23, 2017
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    Address: Jaipur, Rajasthan, 302020
    Website: [email protected]

    Dear si r,
    I just opened shop at patel marg in jaipur and open bank account in your bank branch of mansarowar at jaipur.in the starting i met mr abhishek who is working account open department and he assured me that after open account in bank, bank will give swipe machine in 5 days after account open and also told me that after account open your bank branch team member will come to my shop and help me how to use net banking.

    But after almost 20 days spend neither i got swipe machine and nor any banking officer help me in use net banking.. I really disappointed after seeing bank service which is worst today scenario where other banks are working like any thing.

    I have salary account in icici bank and prevallge customer of the bank and service which i got in this bank from last 15 years is great.

    I am hoping same service in this bank but very sorry to say you fail to give same service and i do agree that i made big mistake to open my firm accounts in your bank.

    Shoe bank
    Jaipur
    Crn[protected]
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      A
      as Gaming (hindi)
      from Delhi, Delhi
      Oct 22, 2017
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      Address: Gautam Buddh Nagar, Uttar Pradesh, 201309

      Sir
      Recently i have submitted all the required documents to the personnels who came from your bank for opening our salary account. But my account is not activated yet. I have been given the cheque book and debit card by your bank. But i have not recieved any activation message yet. My name is avdesh sharma
      I have been given account no.[protected]
      Crn. No.[protected]
      Please send me my account activation details on this contact no [protected]. I have submitted all the neccesary documents to the employeee of your bank who came to our company for account opening

      Please take corrective action regarding this issue. I am attaching the pic for your consideration.
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        D
        Dicksha
        from Kolkata, West Bengal
        Oct 21, 2017
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        Deduction in my account

        Dear sir,

        This is the complaint about the too much deduction of money made to me by kotak mahindra bank regarding amb non maintenance charges. After having 3700 rs in my account, i was getting the messages of amb non maintenance charges and there was the deduction of 1200 rs. From my account. As for non maintenance charges this much amount is not legal to deduct so i want the reversal of the money immediately as i am facing shortage of money.

        Regards

        Name - nidhi tiwari
        Mobile no-[protected]
        Account no.- [protected]
        Ref no.[protected]
        Branch. - okhla industrial area phase-2
        New delhi 110020
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        I have to close my kotak bank account. Please close my account ASAP.
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          K
          Kunsi
          from Mumbai, Maharashtra
          Oct 21, 2017
          Resolved
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          Resolved

          Address: Thane, Maharashtra, 400615
          Website: Mobile app

          Dear kotak team
          I have my salary account in your bank and in my mobile app its shows that i am eligible for 270000 loan so if i proceed for 170000 loan for 3 year its shows your request is submitted but afterwards no response

          Now i am getting application reference number #plk4z0adym

          My colleagues are getting easily personal loan without verification from their mobile app from other banks

          Then why kotak taking so long?
          Nov 23, 2017
          Complaint marked as Resolved 
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            P
            Pooja Vedante
            from Pune, Maharashtra
            Oct 21, 2017
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            Address: Mumbai City, Maharashtra, 400015
            Website: Kotak Credit card agencies

            To whom so ever it may concern,

            Want to register a complaint against
            Poonam patil - [protected]
            Fuzel khan - [protected]

            This two people are fooling me around since last 10 to 12 days for my credit card activation.
            Poonam had called and taken my payment due with credit card of rs.9250/- and promised me that she will active my card by in 2 days and still not activated the card and they dont have even have the courtesy to call the customer and update about the same even after promising.
            Want a strict action should be taken from your end and keep me updated other wise i will go to the consumer court for the same.
            Need to know about the same.
            Pooja
            [protected]
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Oct 17, 2017
            Bunela's response
            I got worst feeling with Kotak credit card department.
            I'm using my Kotak credit card since 2.5 years and my card CRN no 98615085 due to some payment delay my card got block without information and even I cleared the full amount with Kotak bank.
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              A
              abbu shivani
              from Bengaluru, Karnataka
              Oct 20, 2017
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              Address: Hyderabad, Andhra Pradesh, 500038

              Hi,

              It is to inform that i p. Vajra rani, closed the four wheeler account in kotak mahindra bank and also got clearance certificate. But still it is reflecting in cibil

              Due to which my cibil score is reducing.
              Its been more than a year i am facing this issue which is still not yet resolved.
              No proper response from kotak mahindra bank. Did not expect such a customer service. I have personally sent them email to their head office email address. Hope to get the response asap

              Kindly look into this and remove the account details from cibil.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              I'm using my Kotak credit card since 2.5 years and my card CRN no 98615085 due to some payment delay my card got block without information and even I cleared the full amount with Kotak bank.
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                N
                Nihar Tripathy
                from Haldia, West Bengal
                Oct 20, 2017
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                Address: Khordha, Odisha, 751006

                To,
                The manager,
                Kotak mahindra bank,
                Laxmisagar branch,
                Khordha.

                Subject: complaint letter for reversal my charges inr 343.85

                Sir/ madam,

                I am an account holder in your bank since last 3 months. My 811 number is [protected]. I want to bring this to your kind attention that some amount (Rs.343.85) has been debited from my account against debit card annual fee for 2017.
                So requesting you to kindly look into this matter seriously and reverse my amount as earlier possible.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                I am trying to change my email address on kotak bank application for bank statement since I have wrong email address registered but not getting an option to get it changed so please help me with the same as soon as possible an get it sorted, I need my my bank statement as It is very urgent. Thank you.
                Kotak Mahindra Bank Customer Care's response, Oct 21, 2017
                Verified Support
                Hi, as per current functionality you may update your Email Id via net banking post completion of 6 months since last update. In order to do so login into Net Banking and click on Profile option and Edit email ID. Alternatively, you may visit any of our nearest branch and place a request for the same. ^Team Kotak
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                  Z
                  Zaheeru
                  from Hyderabad, Telangana
                  Oct 20, 2017
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                  Address: 500064

                  Dear sir / madam,
                  This is to inform you that i have taken credit card from your esteemed bank and since then iam paying the amount without fail till now and i have paid rs 21000 on september 5th 2017 at kotak mahindra bank banjara hills branch. But i got a call from your telecalling team to convert the two transaction into emi transaction one of 9650 at shah suiting and shirting and another of rs 999 of moto e4plus mobile online from flipkart and for the same i got the sms that your your transaction had made into emi but on last two weeks back i got sms to pay the full amount that is not possible from my side as recently, due to acute financial crisis in our family iam not in a position to pay the full amount, requesting you people to make the whole amount in 4 to 5 emi's other wise cancelled my credit card.

                  Regards,
                  Mohammed zaheeruddin
                  Cc no [protected]
                  Kotak mahindra bank
                  Contact : [protected]
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    N
                    naveenkumar1329
                    from Pune, Maharashtra
                    Oct 18, 2017
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                    Address: Bangalore, Karnataka, 560086
                    Website: www.consumercomplaints.in

                    I applied housing loan with LIC HFL, they are rejected my loan, i asked the question they told you have already 2 existing loan with canara bank that to more then Crore, when i checked in my cibil report i came to know, still no one responding, Canara Bank has been others Loan account are mapped to my PAN Number.

                    below is the account number is mapped to my PAN Number (AIBPN7456Q)

                    C16P596792

                    requesting you kindly rectify and update to cibil to get loan

                    Regards

                    Naveen
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      A
                      AnkitSrivastava007
                      from Bengaluru, Karnataka
                      Oct 18, 2017
                      Resolved
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                      Resolved

                      Address: 560102
                      Website: www.kotak.com/en/customer-service/contact-us/email-us.html

                      I'm trying to call kotak customer support center from last week continuous but always my call get disconnected instantly. Do really customer support exist or they are busy in advertising 811.
                      I have requested for pvr gold card online which has been accepted then why do i have been sent league card? I'm already using 6 banks credit card but this type of service is exceptional. I have broken league credit card in 4 pieces you can collect it back. If you can issue pvr gold card then contact me.
                      Even i tried to find email id for kotak credit card customer service but none exist. Only option for credit card users was to submit email from their kotak web portal itself for which also i tried to use and get failed every time. Wow! Great service.
                      Dec 1, 2017
                      Complaint marked as Resolved 
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 20, 2017
                      Kotak Mahindra Bank Customer Care's response
                      Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call @ [protected].^Team Kotak
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                        anandmehta
                        from Bengaluru, Karnataka
                        Oct 18, 2017
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                        Address: Jodhpur, Rajasthan, 342001

                        An amount debited in my kotak bank account through net banking ref. Pg-[protected] on 4.10.17 rs.855/-to vediocon d2h, as per kotaak cus care fund received to vediocon and as per beneficiary fund not receive to beneficiary, as per vediocon fund reverted back to kotak a/c ref. # [protected], but not credited in my a/c till today. I have already lodge complaint earlier but still no resolution.

                        Anand raj mehta
                        [protected]
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          A
                          ayisha n
                          from Bengaluru, Karnataka
                          Oct 18, 2017
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                          Address: Bangalore, Karnataka, 11001100
                          Website: chrome

                          Iam not want the kotak mahindra bank account. It is not used for me. Iam not get benifit in the kotak mahindra bank account. Because of iam not transfer the amount and not saving amount of money. Iam not intersted in savings the money and trnsfer the money.
                          So please deactivate my kotak 811 mahindra bank account because of iam not intersted in this
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Sir,
                          Today's 18th oct 2017, i transfer 2400 from kotak mahindra bank app to sbi account. But the amount has not been transferred and also amount is deducted from my account.
                          Please check my details and solve my issue.
                          Name- Abhay Kumar
                          Mobile no- [protected]
                          CRN no[protected]
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                            A
                            Anjju Reddy
                            from Visakhapatnam, Andhra Pradesh
                            Oct 18, 2017
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh, 50004

                            In the begginning i enables auto debit to my credit card latter after a month i disabled auto debit payment even though i am get charged every month. This happening since 4 months. This is not fair at all. Every month i am getting autodebit failed and i am getting deduced around 600 rupees and few other charges also applied. Get me a solution for this.
                            I never thought kotak mahindra bank will do like this to a customer. I am not happy with the services
                            Nov 19, 2017
                            Complaint marked as Resolved 
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 18, 2017
                            Kotak Mahindra Bank Customer Care's response
                            Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call @ [protected].^Team Kotak
                            Respected sir.,
                            You also take amount from credit card...cpp activated (rs.2049) without my permission And ur limit is over nu... Your bank collected then over limit charges rs.500 & gst 90...what I can I do... Kindly refund my money... i[censored] didn't refund my money.. I will close my account
                            Kotak Mahindra Bank Customer Care's response, Oct 20, 2017
                            Verified Support
                            Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call @ 18602662666.^Team Kotak
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                              V
                              vissu295
                              from Chennai, Tamil Nadu
                              Oct 18, 2017
                              Resolved
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                              Resolved

                              Hello,
                              My cibil report shows an account from kotak bank with number bf1p027874. When i disputed this since i never had any account/loa /relationship with kotak bank, i got message asking me to check with kotak bank.

                              Kotakbank - bf1p027874 does not belong to me no change - please get in touch with your credit institutions for the required correction.

                              Hence i kindly request kotak bank officials to fix this error and remove this entry from my cibil report.

                              Kasi viswanadh yakkala
                              Nov 18, 2017
                              Complaint marked as Resolved 
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 18, 2017
                              Kotak Mahindra Bank Customer Care's response
                              Hi, we request you to write to us at rard.[protected]@kotak.com or for immediate assistance you may call @[protected].^Team Kotak
                              Oct 23, 2017
                              Updated by vissu295
                              Hello,
                              I have checked with customer care of kotak mahindra bank and they asked me to contact branch. When I went to branch and talked to the people there, I got a response saying the account number is a bajaj finance account number and that was when Kotak had tieup with bajaj finance and they can't do anything about it. What should I do now? CIBIL and kotak are not helping and damaged my credit score without my wrongdoing.
                              Oct 23, 2017
                              Updated by vissu295
                              I have written to rard.[protected]@kotak.com, but yet to receive any acknowledgement on this regard. Please update me on what's next.
                              Dec 22, 2017
                              Updated by vissu295
                              Hello,
                              It's been 2 months since I filed complaint and I'm yet to receive any reply for kotak mahindra bank. Pathetic bank and pathetic customer care
                              Closed current account no [protected] but no refund amount which balance in my current account. Kindly provide the amount by cheaqe or dd.
                              Regards
                              for saimen wright india international.
                              Saleem siddiqui
                              mobile : [protected]
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                                P
                                Prince Sanjay
                                from Noida, Uttar Pradesh
                                Oct 17, 2017
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                                Address: New Delhi, Delhi, 110044

                                1) ivr of kotak not working properly. I am trying to call for last 15 days and unable to connect. Very pathetic service by such a reputed bank.
                                2) credit card helpline is at below par. Unable to talk to any of executives on call. Everytime i call and about to connect, it just ended automatically.
                                It is an irresponsible service by kotak. How can a bank credit card helpline is not working properly. I am trying to connect for last 15 days.
                                3) they commited to reverse off charges from other branch nearest to my home. All i have to visit my branch but when i went there they were not even a mood to experience their customer. I was like where i came.
                                Sorry kotak but disappointed a lot.
                                My name is sanjay sharma
                                Cont no. [protected], [protected]
                                Email - [protected]@gmail.com
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  N
                                  Nitin2357
                                  from Shahganj, Uttar Pradesh
                                  Oct 17, 2017
                                  Resolved
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                                  Resolved

                                  Address: Lucknow, Uttar Pradesh, 226012

                                  I had opened a saving account in your aashiyana lucknow branch on 16-10-17 and complete a payment of 20000 for opening account but after opening account in my account showing zero balance. The amount should credited in account instantly because payment mode is online and that bank where that amount has to be debit that bank confirming the amount is debited from my account and credited in kotak bank account. My mobile no. [protected] and account no.[protected]
                                  Oct 18, 2017
                                  Complaint marked as Resolved 
                                  Solved
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    bipinmaurya
                                    from Gurgaon, Haryana
                                    Oct 17, 2017
                                    Resolved
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                                    Resolved

                                    In year 2007 i was having salary account in abn amro bank and after some time i took one credit card. I used around 2-3 years and paid all the bills on time, one time it happens that i missed the payment and they put around rs-350/ penalty/interest etc.. I talked to there customer care and they take back that charge (I have the email copy) and i paid rest of the amount. After that i paid all the bills on time and after some time i called on there customer care ask for closure. They told me to pay the month due and cut the card and send to there head office after that they will close it. I did the same and they close the card. After 10 years when i am looking cibil score i found out the company me in black list. After so many calls i found the right person and send him the email communication which i already have with me. I send that 5-6 times in last 3-4 months but i did not get a single response from there side.
                                    From last one week some recovery guys are calling and not behaving properly.
                                    This is purely gunda gardi from the banks, can you please suggest the further actions which i can take as a responsible indian citizen.
                                    Nov 19, 2017
                                    Complaint marked as Resolved 
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                      abdul nasir n
                                      from Bengaluru, Karnataka
                                      Oct 17, 2017
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                                      Address: Bangalore, Karnataka, 110011
                                      Website: chrome

                                      I want to deactivate the kotak mahindra bank account.. Because iam not get benifit from the this account & iam not interested in this. And i have no any more transfer money and earning monrmey ang saving the money. Iam not interested to savings account. I want to left from this account. So i want deactivate. So the company pls give me chance for deactivate my kotak mahindra bank account
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                        Vasuraj
                                        from Hyderabad, Telangana
                                        Oct 17, 2017
                                        Resolved
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                                        Resolved

                                        My saving account has been on hold after my salary was credited. This was done without my authorisation to bank to hold. I raise a complaint against kotak bank for holding my account. I need an immediate release of my account as soon as possible. How can they hold my salary without my authorisation. I work hard to earn my salary and now it has been put on hold.
                                        Nov 19, 2017
                                        Complaint marked as Resolved 
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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