Kotak Mahindra Bank Complaints & Reviews

On 3rd october afternoon i tried to transfer 700rs to one of my friend using kotak mahindra bank mobile application., i donot know the reason why the transfer has failed since i have done these kind of transfers many a times., after this failed transaction i have noticed that the money has been deducted. I tried contacting the customer care[protected] more than 10 times, the call did not connect. There was no email id to support.
I need help as soon as possible, since money is important to me.

Imps reference number :[protected]

I’m an existing 811 account holder since long time. I’ve a grievance here for you to solve it asap.

While funding my 811 account yesterday i encountered an error saying “please try again later”. I’ve funded (Self funding) my 811 with 4000 rs yesterday night, but my 811 account is not yet credited till today. Also my boi account got debited with 4000rs. Unfortunately today morning i tried doing 1000 rs, but it again says please try after sometime”. And also 1000 rs got debited from my boi account.

My acc: [protected]
My crn :[protected]
Ifsc : kkbk0007462

Transaction ref 1: mb811p[protected] (Rs.4000) on 3.10.2017

Transaction ref 2: mb811p[protected] (Rs.1000) on 4.10.2017

I’m yet to receive ₹5000 in total. Kindly refund to my account asap.

I am a user of kotak mahindra bank since 1 year, every month my salary credited to my account i have applied for the credit card before 2 months still your team is not providing information and saying that am not eligible for credit card just because i live in a town name muradnagar,

My one of friend live in delhi and applied for credit card and he got within 10 days though he is getting salary less then me,

I want to ask one think if we are not eligible for credit card because we live in town so why have you opened bank in city villages and towns, wh this kind of discrimination by your team and do you really think that this is cool for your customer.

Today i am getting upset with this worst reason tomorrow will be someone else.

Kindly do something and revert asap and i hope that you will do definitely.

Regards
Shahzil

Kotak mahindra bank,
Cutomer care cell.

Subject : regarding excess amount of car loan instalment charged in the loan a/c no.03929790
Dear sir/madam,
We are customer of kotak mahindra bank vide our car loan agreement no.03929790. This car loan was availed on hyundai i20 car megna, vide registration no. Pb10gd0179.
In the month of sept’17 an instalment of rs.11062/- was deducted on dt.12.09.2017 from our savings bank a/c no.[protected] being operated with jammu and kashmir bank, g. T. Road, khanna.

This is for your kind information that in the same month your representative collected cheque from us for rs.11068/- which was passed from our j&k bank on dated 16.09.2017. (This cheque was collected by your representative by asking us that the regular instalment for the month of sept’2017 was pending and was not cleared from our bank), which actually was paid by us on dt.12.9.2017.

When we came to know that two instalments were paid from our savings bank account, on dated 18.09.2017 we immediately contacted mr. Rohit (Who was saying he was the manager of the ludhiana branch), he assured us that the excess amount of instalment would be returned to our account within 3-4 days, but there was no amount was returned to our account.
On dated 23.9.2017 we again contacted mr. Rohit about amount of instalment he again assured that the amount will be returned to our account within one or two days.

Sir, there is no amount has been returned to our savings bank account, and from 26.9.2017 we are regularly requesting mr. Rohit to return the amount, but there is no proper reply from his side. This type of behaviour of mr. Rohit is making us mentally harassment. He is fully responsible for this.

We are requesting to you kindly look into the matter and returned / refund our amount immediately. We shall be very thankful to you in this regards.
Thanking you.

Mohan lal s/o hari chand
[protected]
R/o #299, ward no.17,
Mohalla dhobian,
Khanna

I would like to bring your kind attention toward a wrong entry by kotak bank in my cibil report.

The account number shown in cibil report is "c16p620415" (Personal loan).
I raised a dispute over wrong entry of this account and cibil informed me to contact kotak bank in this regard.

I therefore request you to kindly validate this account and delete concerned entries from my cibil account.

Name : devendra kumar

Pan: aplpk9958f

Dob:[protected]

You are requested to delete entry (C16p620415) from my cibil report asap.

Mr. Arvind sharma the collection manager working for kotak mahindra prime limited has betrayed me by taking rs-22, 000/from my residence as a loan emi on 28 september 2017 he didnt gave me any type of reciept by saying that when you gave the rest rs-20, 000/- then i will submit your this payment and your car will not be picked up after that on 30 september 2017 my car had been picked from my residence and the 20thousand rupees has not been submited to my account his contact no. ([protected]) my self rajeev gautam my contact no. ([protected], [protected])

Kotak mahindra bank — atm transaction failed, but money got deducted from account.
I tried to withdraw an amount of rs.1500 on the 30th of september at 6:18 pm from the sbi bank atm located near general hospital pala, kottayam district, kerala. My account is in kotak bank. Right after i made the withdrawal attempt, i received a pop-up message in the machine saying that my transaction had timed out. I tried again with 1500 rupees and the same thing happened. But my account got debited with rs 1500 two times.in total rs. 3000 got debited and i didn't receive any money from the machine. Want a refund

Dear sir,
We have online apply for saving account at kotak mahindra bank. Just a near bank are kyc 26-9-17. But not a delivered by home at documents. So please requested him provided atm card check book, pass book and other documents. A myadress is - senior citizen society p-4 greater noida guatum budh nagar u. P.
Regards
Rishi kant verma
Mobile no - [protected]....

Hi team,
My organization mattsen kumar opened my salary account in your bank but somehow you registered wrong number as my registered mobile number, my original registered number is [protected] but may be you have entered it as [protected] which is causing issue in otp generation for net banking transaction. Hence request you to plz change my registered number else provide all types of otps on my registered email address. Pfb the details of changes to be made

Acc holder - mohammed faisal
Acc no. - [protected]
Crn no.[protected]
Number to be registered - [protected]
Email id - [protected]@gmail.com

Hope to get positive response from your side.

Regards,
Mohamed faisal

Hi all,

From my savings account inr 10750 has been deducted towards ksec without any intimation & customer care service is also doesnt work efficiently to address our queries. Amount deduction was not at all intimated to me during the opening of account.

I need a quick resolution & should get to know why the amount has been deducted. Its really very disappointing service from kotak....

Dear sir/madam

Myself jitesh d. Chikhalkar i activates the online account in your kotak mahindra bank and i want to make some transactions in my account but i dont know my account number and let me know how shall i get the atm card and cheque book pls help me my email id is [protected]@gmail.com ive changed my contact number...
My mobile number is [protected]
Thank you

Hello,

My name is sunny mali i have 811 account with kotak bank in bkc branch. When the account was opened there was uninformed deduction done with my account.

At the when i was visited to the branch the told me that there will be no reversal for those deduction and i have requested most of time for reversal but they doesn't agree for that.

After this the one senior person of the kotak bank of bkc branch was taking those details with me which are not required and he also doesn't have a manner that how to talk with the customer.

Plz take some action against this or i will find another way.

Thanks and regards,
Sunny mali.

I have opened one savings bank account bearing account no.[protected] with kotak mahindra bank [malad west branch]. Forms duly signed along with all necessary supportings were collected by respective officer of malad west branch on 14.09.2017

Since then i have not received my kit containing cheque book, debit card and net banking pin etc.

On inquiring with respective officer i was told that blue dart [the official couriered] tried to deliver on different dates and timings. This is a sheer lie.

As a matter of fact the blue dart courier company should call and confirm the convenient time for delivery of same, as no body is going to seat home and wait for the same till it is delivered.

Waiting for the same...

I have submitted all the documents regarding loan to your cunsern person... Last 1 an half month.. Im regularly followup for the same but they are still not respond and he's saying me same one working on it we will call you back...in fact my both address has been verified office and residents. If it is not doing then why ignore it please let me know if you did not done
Kindly look at and do the needful as soon as possible
Regards
Gorewar

My account# is [protected]. Two weeks back i received a message that rs. 234 is due against my credit card for the month of aug. After a couple of days, i again got a message saying the credit card statement for the month of sep has been generated and the amount due is rs 361 (234 + 126).
As of now i don't hold any credit card from kotak. The available balance is 'my actual balance' - 361 presently. Why am i being charged for a card i don't even hold?
I work for a renowned mnc and i have made the account under corporate plan and this is my salary account. Your bank has a corporate tie up with my company. Do resolve this asap else i will talk to my hr and will make sure they question the credibility of your bank at their level as this is a serious security breach. A card getting issued using my credentials for which i have to pay is intolerable.

Hi dignities,

After forwarding request many times to the concerned team members, the credit limit of my card hasn't enhanced yet and almostly more than one year has been over and kotak assures to enhance the credit limit after every six month. But all those statements of kotak are just a myth. I think due to least credit limit i am paying more than 500 rupees every month since one year. Kindly help if possible.

Hi,

On august 19th, there was 6 unauthorized transactions were done from kotak credit card. All the 6 transactions were done on google play services (Young joy). These details are as per the mails which i've received for the transactions. Three transactions are of rs59.89 each and rest of the three is of rs 5987.73 each. As per you customer care executive she informed that 2 transactions of rs 59.89 have been reversed back to my card.

I've also blocked my credit card whose number is 4166-xxxx-xxxx-1145 and requested for a replacement of my credit card.

As per the telephonic conversation, i've filled the transaction dispute form and that has been attached with this email.

I would request you to please look into the matter and reverse all the unauthorized transactions to my credit card.

Thanks & regards.

One of the representative told me that the new account will be operational in 5-6 days. It has been 25 days now and i have still not made any transaction. They have locked in rs11000 of mine and i can't make payment for my credit card bill and have to incur interest on late payment. They charged me rs750 for demat opening without telling me any such charge.
I have tried every mean but the response rate of their customer care is terrible.
Only account is open i don't have any debit card or net banking password so what's the use.

My name is kunal mohan kendrekar. I am using kotak credit card having card number ending with 3017. My crn number is[protected]. I had done single successful online transaction on 3rd august 2017 at amazon.com of rs 3999 but this transaction charged 2 times on my statement of august 2017. I paid that amount without checking statement (By keeping trust on bank). Same transaction is again reflected and charged in statement of september 2017. I am not able to understand why this is happening. I contacted customer care but they not able to solve my query.

Requesting to please solve above issue and kindly reverse the transaction charged multiple times and remove same transaction from september 2017 statement

I have made a imps transfer of rs.510/- on aug 04, 2017 to my friend (Citibank account). But the amount has not been credited to my friend and it is not refunded to my account also. When i have contacted the customer care help they have asked me to send the account statement of my friend's. I have sent the account statement pdf document to syedqamar. [protected]@kotak.com. But i have not got any reply for that yet. Please resolve the issue asap.