Kotak Mahindra Bank Complaints & Reviews

Dear
Today i'm personally go for my savings account opening at your bank. I'm meet mr alpesh vyas im told him i'm plan to open savings account in ur bank so please guide me what is prossier to open new savings account. He told me please note ur mob no address executive contact to you. I'm told him i'm already come spend my time for visit so why ur go for executive but he refused my all argue. So i'm very disappointed about your bank staff mr alpesh vyas university branch rajkot

I, pradeep kumar jha receiving fraud calls from kotak mahindra bank about the outstanding amount against barclay credit card. They don't have any idea about my transaction with barclay card, but calling too many times.

Actually, i have made transaction of around rs. 11000 on nov-2007-8 through barclay credit card and made the payment. Somehow they have sent bill for late payment of rs. 1000/- but same has been closed on 2010 with onilne payment of rs. 300/- through abn-amro bank which is also closed.

Now, kotak mahindra bank has purchased the defaulter list from barclay where my name is also with him for the amount rs. 11000/- approx and calling me in regular interval from last one year.in the mean time no calls received from barclay. Only kotak mahindra bank calling me.

Pls suggest.

Pradeep kumar jha
[protected]

Helo,
I applied for kotak credit card on 20/09/2017, and i uploaded my payslip in the portal, but i missed to update the contact address proof because at that time i was not having the document with me, as im living in rented house, and on 22/09/2017 i got a call regarding the cc verification, but today i checked the status of application it was rejected because they were not able to verify my address,, i was happy if credit card department team would have called me and asked to upload address documents or any other,, but without any notice they just rejected the card, and i was try to call customer care it was so annoying that there was no cc department to raise the voice and ask for a solution,, so this was the second time that my cc got rejected and i want a solution for this,, my application form no :[protected],, hope u people look into this.

Hi,

As on 23rd 4:30 i had transaction from bank of baroda to kotak in which i have transferred 1000rs but due to you technical issues i was unable to work on my application as the same the the amount has not been yet credited in my kotak bank. As your application message it had to be resolved by 24th sept 2017 at morning 7:30am but no its been hole day i am waiting for the money to come.

Also your customer care number is not reachable.

As the same have repeated several time but no one has been doing nothing from your end. If the same continues i have to go in some other bank so that i can be in safer side.

Please kindly do solve my issue as soon as possible.

I had lost my debit card and requested for a new one. However, my newcard has been delivered to someone without my knowledge and pin has also been sent. This is highly unacceptable and there is no way i can contact your service center.
There is no email id also where i can send my problems and the one mentioned here in this forum is also not working.
This is highly disturbing and i need a quick redressal immediately.

A transaction of rs.21861.56 has been done on your kotak credit card no. Xx3103 at sprint *wireless on 23-sep-2017
A transaction of rs.12965.52 has been done on your kotak credit card no. Xx3103 at asurionwireless insurance on 23-sep-2017.
A transaction of rs.24.11 has been done on your kotak credit card no. Xx3103 at the reef pet shop on 23-sep-2017
Above three transaction happened yesterday without my knowledge. Card is very much with me. Neither i have provided pin nor otp.
Kotak needs to revert those transaction.
Can contact me on samiran. [protected]@gmail.com

Dear kodak team

My name is v gughan i leave my company is 1and of year but now every month is coming message on my mobile number maintenance charge of kotak mahindra bank but i have only salary account is not saving account so please i am requesting you to close my salary account.

And again one thing my friend some money transfer to my account your bank hold that money and
Salary account is not kotak mahindra old bank is ing vysya i have only ing vysya dabit card and and cheque book

My salary a/c no.[protected]
And my mob.[protected]

Hi,
Kotat bank charged me. I wanted to know reason of below charges.
They are charging me tree times.
I suffer with this issue.
They are telling zero balance maintenance.
I must want to know about this issue.
I want the reason.
Please, give a resolution.
If are you taking money like this from my account, then how will i continue relationship with the kotak mahindra bank.

Example :
Chrg: atm bi fee-dom/xx0776/[protected]/310817

Respected sir/mam,

I 'sidharth' a/c no. [protected]
Policy regarding account protection was activated without giving me complete information and no one in your complaint section is able to rectify this problem.
The are deducting some specific amount every month for which no information was provided to me.
Executive provided me information that the same policy is without any cost and you don't have to pay anything for the same at the time of policy activation.
And each time when i talk to a complaint executive they provide me some different information, which is not up to mark.
*some executive say that the policy is free of cost
*some say if the policy is started unintentionaly than the whole amount will be refunded
*some say half of the amount will be refunded.

The point is if any of the policy company start a policy for a costumer 'complete information should be provided'

And at the time of complaint no senior executive is provided to rectify the problem.

Note-1. Please provide a proper training program for the executive that 'how to explain policy plan to costumer'

2. Please check the staff quantity in your department so that costumer can convey their messages to some senior executive if junior executive are not having that much authorities.

3. Important one
Please provide complete information to the banks who are linked to your credit card policy scheme that if the don't know complete information they should not convey any of the incomplete information after which costumer goes into problem which can not be rectified by your firm.

* i want my money back which was deducted without my concern without giving me proper and complete information.

And for this if call audit is to be conducted than do the same, call should be audited so that your firm can take some serious step regarding your executives which are provided for resolving costumer complain with complete information.

Because it is your firm which is getting effected not the junior or senior executive who are deleivering such a incomplete information.

And due to this my emi is also effected just because your executive provided me wrong information.

The first executive named neha whome i requested to cancel my policy haven't did the same for which the information was given by another executive whome i have called just to verify the complaint e-mail id which is [protected]@cptindia.com
And if i haven't asked for it than the policy was remained activated as no cancellation request have been entered by the execuitive whose name was neha.

Please take some serious steps regarding the same.

Thank you


Note:
Attachments voice recordind with executive

The customer care helpline [protected]. The automated phone call for card holder verification is so pathetic and very hard to use. I do as per the automated call ask us to do. But i could never get into a call through it. The developers who built it must punished for screwing customers time and building up such a pathetic automated system. Seriously fed up with kotak. I dont know why the ppin or pin or mpin which is asked to be entered. I had tried all of them and it still says invalid ppin. How can both of my mobile banking pin and ppin i have entered could be wrong. I used the same for transaction this morning for fuel.

Dear sir,
I have received a call from hr solution which is being registered in monster.com. They said we are hiring for kotak mahindra bank for operations profile for that you have to give the registration amount was 2850. After variyin all my documents and photo. She said for document verification again you have to certain amount. All false commitment were made. I request you please help me in getting my amount back.
Person involve-
Anu sharma -[protected]
Sapna-[protected]
Ankita mishra-[protected]
Land line no[protected] and[protected]
Address-111/70 a krishanghar near vasant kunj&metro station chattarpur new delhi.

Account they demanded money.
Account name-purifying india
Account no - [protected]
Ifsc code-synb0009123
Branch name-arsd college dhaula kuan
Bank no - syndicate bank

Regarding chennai neuroscience research trust account, i have problems with the bank.in spite of producing necessary documents regarding the account, and details of the signatories on the letterhead of the trust, the account has been blocked and is not operational for the past few days. The reason that is revealed is that the adhaar card copy that i produced has the front page with my name, full address, photo and adhaar number, but the reverse of the adhaar card i did not include. I have misplaced the original adhaar card and still searching for the same. Although i have submitted the front page of the adhaar card to few of my other banks, they have not insisted on the reverse page at all.
The behavior of your bank has put me in difficulty for the past few days and several payments from this account are pending.
In view of this problem, i do not desire to continue my association with the bank and therefore instructing them to close the account if the account is not made operational by 25 sep 2017.

I am account holder of kodak bank with account number [protected]. I have deposit rs.10100 in my account to pay the kotak credit card. As soon as payment received bank already detected money from account already. Now bank seize my rest of amount.. This is ridiculous, if i am payment already how bank hold me amount. Please look into this immediately and release my money.

Hi,
My credit card has been used in an unauthorized way and i did not got any otp even on my number request you to please check on urgent basis and block my card and please call me on my registered mobile no [protected]and i tried to call on your customer care number but call is not going through and really dissapointed with your security services. I request you to take immediate action on the unauthorised purchased made through my credit card i. E [protected].
I was really very much suprised and shocked to see the messages i received i. E
I) transaction of rs 7900 has been made on kotak credit card xx3165 on 20.09.2017 at 7.20pm
Ii) transaction of rs 2550 has been made on kotak credit card xx3165 on 20.09.2017 at 7.06pm
Iii) transaction of rs 2300 has been made on kotak credit card xx3165 on 20.09.2017 at 7.06pm
I am very much disappointed with your services provided by kotak bank... Please take immediate action against the fraudalent purchased made through my credit card... I will not make the payment and please treat this matter as on urgent basis...

Dear sir & madam,

I am divakar b having kotak mahindra bank salary account (A/c[protected], mobile no. [protected]). Currently i'm working in
I have applied for delight platinum credit card. I have received a message from your side in which application reference no. Is mentioned.
While checking online status of application by application reference no.[protected], it is saying not approved.

When i told these things to customer support officer who filled my application. His behavior was not good and totally unmannered.

My application reference no.[protected] so please provide me solution as soon as possible.

Regards
Divakar b

Good day, i abdul azeez nazeer currently residing in oman, here by request you to intimate me the policy status and recent statement of account of my insurance plan. My policy number is 00968933 linked with your kotak smart advantage [uin-107l043v01] launched during the year 2008. I have paid the premium by three equal installments during subsequent periods. And the total amount paid by me for the plan is three hundred thousand indian ruppees [inr 300, 000/-] through my n. R. I account with state bank of travancore kandallor branch, [currently state bank of india]. My n. R. I account no mentioned for your convenience. Savings a/c.[protected] with state bank of india kandalloor br. Please inform me the policy status and formaliteis for surrender the policy.

Dear sir/madam,

This is to inform you that my name is dipak jadhav, i am being pressurized by kotak banks recovery agency numerous time to pay sum of outstanding of barkley credit card. Now recovery agency team telling me they have sent me court notice, but diddnt get even single notice.

As per them the amount had been used by me through a credit card of barkley bank. As so many times it had been informed them via e-mail/phone about the some fraudulent tracsection was there, thats why i was hold the payment/dues of barkley credit card on 2010. There after barkleys credit card not responded me that time. Now a days i getting call from kotak bank to pay the dues about 15-16k. Even i don't know the card no, where it has been used. Despite my refusal they are creating tremendous pressure and calling relentlessly to pay the same. Due to this dispute neither i am getting any credit card of kotak bank nor loan. It has been effected on my cibil score. These are the few telephone no from where i am getting threatening calls [protected], [protected], [protected].

If its related to barkley credit card [it was having with me on till 2010- i was blocked it due to fraud/dispute transection on it, so i was hold the payment till my dispute not resolved].

So, it is my humble request to resolve my issue at the earliest or suggest to redressal the grievance.

With best regds.
Dipak jadhav
[protected]

I have a account in kotak mahindra bank.
1124.72 deducted in my bank account on 17-sep 2017. I am sending many mail but kotak mahindra bank not refund my money. I want my money please refund my money now. Many days are passed but
Kotak mahindra bank not refund me

My name upendra singh

[protected]

Amount deducted 1124.72 rs

Kotak mahindra bank

Crn is.[protected]

[protected]@gmail.com

Kotak has charged non-maintenance charges of over rs 4600 in my account. These were charges not for the present month, but for one year back when the account was zero. According to rbi regulations, they are not supposed to charge non-maintenance charges for accounts that have reached zero.

After complaining to the bank, they want to visit their branch. I have visited their branch three times in the last 6 months.

A customer has more important things to do than visit their branch.

Hi,
My credit card has been used in an unauthorized way and i did not got any otp even on my number request you to please check on urgent basis and block my card and please call me on my registered mobile no [protected]and i tried to call on your customer care number but call is not going through and really dissapointed with your security services.