Kotak Mahindra Bank Complaints & Reviews

I have kotak mahindra 811 account and after i check my balance i found three times money of 59 rupees have been deducted in the name of charges for depositing money that was only up to 2, 000, this was never told at the time of opening of account that you have to pay charges for depositing such small amount also there fore i am anguished and will certainly close the account

Hello team, i was searching for phoenix arc since last 1.5 years since the time i started making settlements of all the banks credit cards.

Finally i was approached by kapil v sharma who has harrased me and tried to track down few of my contact details and even contacted people from saudi arabia in my presence and inspite of being always in contact.

I had promised them of making the payment of 25k on 25 september 2017 however, i have lost the job now and do not have any means.

Somehow i have managed to deposit the 20, 000 to the given account and now when asking for the noc requesting him that i have lost the job so could not manage more than 20, 000 he is forcing me... And harassing me again and asking for more 5000.

I have taken a car loan of rs. 6.50lakhs with your chennai section in the month of june 2017. During the process as informed by the branch i have signed all the documents and given 7 cheques which is of kotak mahindra bank itslef. While on this activity bank has confirmed as 2nd month onwards auto debit will be started and amount will be debited from your account. However from past 4 months i'm struggling to get the auto debit activated. First two month bank has collevted the amount by putting 2 cheques out 7 cheques which has been given earlier.in the month of aug bm has requested me to provide some other bank cheque to pay the amouny and assured from sept 2017 we will activating the auto debit option. However even till date i have sufficient balance in my account, but activation is not been done. Such a deprived services is being given to the loyal customer like me. Please look into this matter as i'm not ready to accept if any penalty is imposed for bank's mistake.

Regards
Madhura subramanya

Me to customer care officer 19 sep 2017 19:02

Hi,
My request # sr#1-[protected] was closed without verifying whiter i got the paper or not. You staff just close the ticket sake of closing the number of the ticket. I need an email sent proof or if it was sent a hard copy via courier tracking number.
I had complaint regarding this on your call centre
When i got the email for your request successfully processed and closed on 8-sep-2017
. Your service agent told don't worry wait for the day you will get it. I waited a day and again called up and complain lady said i have registered you complain please wait for 5 days we send you again why it should take 5 days again when you people processed the same request anyway i agreed and waited more than 10 days still not received anything.
Please review this matter seriously you service agent are closing the ticket without customer sanctification.

They send me someone else payment schedule instead of my agreement copy.
Send me someone else document.
Pl[protected]
That also not in pdf format.

It almost 25 days i still waiting for my agreement copy to get from them.

Res,
My self dr ajay c. Pardeshi has taken housing loan & improvement loan[protected] &[protected] since last 2 yrs. This loan was shifted from other bank as i was made convince about service of kotak bank is very good and well make me comfort with banking with kotak. But i am very much unsatisfied with the service from kotak, i had communicated for many time for getting kotak insurance certificate but i din't get proper response. Till date i din't get certificate from kotak branch nor from postal. Now i had requested for annual certificate, statement, online communication of my account & reduction rate of interest of my both loan account, till date i had not get any proper communication. At the time of loan sanction i had provided my communication mobile number as well as my email id. But bank had registered only mobile number for intimating 2 day prior for emi payment and when i ask to send statement on my mail, i got information that my email account is not registered with my loan account, which is totally fault. I am totally unsatisfied with service given to me since last 2-3 yrs. Now i am thinking to shift my account to some other bank.
Thanking you

It pains to intimate you that premium of my insurance was due and unfortunately ecs was bounced there after i managed and send a request to kotak insurance for redebit and and premium is cleared through ecs but kotak bank charged rs. 590/= then again i rececived a mail that your ecs of premium has been bounced and ensure sufficient fund in to your account.
Hence i approached to nearest branch and explaind whole episode. Branch employee said that just ignore it...
Yesterday i received a message of deduction rs. 590/- and balance is different than my actual amount.
Then i called up to mother branch and confirm it.
Now i am frustrated to experience kotak banking and its system.
When premium was due, multiple message used to come but kotak insurance did not send message except one.
I must say you that your system is below average and non rated
Hence return my amount rs 1180/-and
And send a sorry letter otherwise i shall raise this issue to ombudsman.
Thanking you..

Nishat alam
A/c[protected]
Amt 590/ deducted on 12/09/17
Policy no. 03277735 and
Customer id 58453105

Nishat alam

Ph. No. [protected]

Dear
Today i'm personally go for my savings account opening at your bank. I'm meet mr alpesh vyas im told him i'm plan to open savings account in ur bank so please guide me what is prossier to open new savings account. He told me please note ur mob no address executive contact to you. I'm told him i'm already come spend my time for visit so why ur go for executive but he refused my all argue. So i'm very disappointed about your bank staff mr alpesh vyas university branch rajkot

I, pradeep kumar jha receiving fraud calls from kotak mahindra bank about the outstanding amount against barclay credit card. They don't have any idea about my transaction with barclay card, but calling too many times.

Actually, i have made transaction of around rs. 11000 on nov-2007-8 through barclay credit card and made the payment. Somehow they have sent bill for late payment of rs. 1000/- but same has been closed on 2010 with onilne payment of rs. 300/- through abn-amro bank which is also closed.

Now, kotak mahindra bank has purchased the defaulter list from barclay where my name is also with him for the amount rs. 11000/- approx and calling me in regular interval from last one year.in the mean time no calls received from barclay. Only kotak mahindra bank calling me.

Pls suggest.

Pradeep kumar jha
[protected]

Helo,
I applied for kotak credit card on 20/09/2017, and i uploaded my payslip in the portal, but i missed to update the contact address proof because at that time i was not having the document with me, as im living in rented house, and on 22/09/2017 i got a call regarding the cc verification, but today i checked the status of application it was rejected because they were not able to verify my address,, i was happy if credit card department team would have called me and asked to upload address documents or any other,, but without any notice they just rejected the card, and i was try to call customer care it was so annoying that there was no cc department to raise the voice and ask for a solution,, so this was the second time that my cc got rejected and i want a solution for this,, my application form no :[protected],, hope u people look into this.

Hi,

As on 23rd 4:30 i had transaction from bank of baroda to kotak in which i have transferred 1000rs but due to you technical issues i was unable to work on my application as the same the the amount has not been yet credited in my kotak bank. As your application message it had to be resolved by 24th sept 2017 at morning 7:30am but no its been hole day i am waiting for the money to come.

Also your customer care number is not reachable.

As the same have repeated several time but no one has been doing nothing from your end. If the same continues i have to go in some other bank so that i can be in safer side.

Please kindly do solve my issue as soon as possible.

I had lost my debit card and requested for a new one. However, my newcard has been delivered to someone without my knowledge and pin has also been sent. This is highly unacceptable and there is no way i can contact your service center.
There is no email id also where i can send my problems and the one mentioned here in this forum is also not working.
This is highly disturbing and i need a quick redressal immediately.

A transaction of rs.21861.56 has been done on your kotak credit card no. Xx3103 at sprint *wireless on 23-sep-2017
A transaction of rs.12965.52 has been done on your kotak credit card no. Xx3103 at asurionwireless insurance on 23-sep-2017.
A transaction of rs.24.11 has been done on your kotak credit card no. Xx3103 at the reef pet shop on 23-sep-2017
Above three transaction happened yesterday without my knowledge. Card is very much with me. Neither i have provided pin nor otp.
Kotak needs to revert those transaction.
Can contact me on samiran. [protected]@gmail.com

Dear kodak team

My name is v gughan i leave my company is 1and of year but now every month is coming message on my mobile number maintenance charge of kotak mahindra bank but i have only salary account is not saving account so please i am requesting you to close my salary account.

And again one thing my friend some money transfer to my account your bank hold that money and
Salary account is not kotak mahindra old bank is ing vysya i have only ing vysya dabit card and and cheque book

My salary a/c no.[protected]
And my mob.[protected]

Hi,
Kotat bank charged me. I wanted to know reason of below charges.
They are charging me tree times.
I suffer with this issue.
They are telling zero balance maintenance.
I must want to know about this issue.
I want the reason.
Please, give a resolution.
If are you taking money like this from my account, then how will i continue relationship with the kotak mahindra bank.

Example :
Chrg: atm bi fee-dom/xx0776/[protected]/310817

Respected sir/mam,

I 'sidharth' a/c no. [protected]
Policy regarding account protection was activated without giving me complete information and no one in your complaint section is able to rectify this problem.
The are deducting some specific amount every month for which no information was provided to me.
Executive provided me information that the same policy is without any cost and you don't have to pay anything for the same at the time of policy activation.
And each time when i talk to a complaint executive they provide me some different information, which is not up to mark.
*some executive say that the policy is free of cost
*some say if the policy is started unintentionaly than the whole amount will be refunded
*some say half of the amount will be refunded.

The point is if any of the policy company start a policy for a costumer 'complete information should be provided'

And at the time of complaint no senior executive is provided to rectify the problem.

Note-1. Please provide a proper training program for the executive that 'how to explain policy plan to costumer'

2. Please check the staff quantity in your department so that costumer can convey their messages to some senior executive if junior executive are not having that much authorities.

3. Important one
Please provide complete information to the banks who are linked to your credit card policy scheme that if the don't know complete information they should not convey any of the incomplete information after which costumer goes into problem which can not be rectified by your firm.

* i want my money back which was deducted without my concern without giving me proper and complete information.

And for this if call audit is to be conducted than do the same, call should be audited so that your firm can take some serious step regarding your executives which are provided for resolving costumer complain with complete information.

Because it is your firm which is getting effected not the junior or senior executive who are deleivering such a incomplete information.

And due to this my emi is also effected just because your executive provided me wrong information.

The first executive named neha whome i requested to cancel my policy haven't did the same for which the information was given by another executive whome i have called just to verify the complaint e-mail id which is [protected]@cptindia.com
And if i haven't asked for it than the policy was remained activated as no cancellation request have been entered by the execuitive whose name was neha.

Please take some serious steps regarding the same.

Thank you


Note:
Attachments voice recordind with executive

The customer care helpline [protected]. The automated phone call for card holder verification is so pathetic and very hard to use. I do as per the automated call ask us to do. But i could never get into a call through it. The developers who built it must punished for screwing customers time and building up such a pathetic automated system. Seriously fed up with kotak. I dont know why the ppin or pin or mpin which is asked to be entered. I had tried all of them and it still says invalid ppin. How can both of my mobile banking pin and ppin i have entered could be wrong. I used the same for transaction this morning for fuel.

Dear sir,
I have received a call from hr solution which is being registered in monster.com. They said we are hiring for kotak mahindra bank for operations profile for that you have to give the registration amount was 2850. After variyin all my documents and photo. She said for document verification again you have to certain amount. All false commitment were made. I request you please help me in getting my amount back.
Person involve-
Anu sharma -[protected]
Sapna-[protected]
Ankita mishra-[protected]
Land line no[protected] and[protected]
Address-111/70 a krishanghar near vasant kunj&metro station chattarpur new delhi.

Account they demanded money.
Account name-purifying india
Account no - [protected]
Ifsc code-synb0009123
Branch name-arsd college dhaula kuan
Bank no - syndicate bank

Regarding chennai neuroscience research trust account, i have problems with the bank.in spite of producing necessary documents regarding the account, and details of the signatories on the letterhead of the trust, the account has been blocked and is not operational for the past few days. The reason that is revealed is that the adhaar card copy that i produced has the front page with my name, full address, photo and adhaar number, but the reverse of the adhaar card i did not include. I have misplaced the original adhaar card and still searching for the same. Although i have submitted the front page of the adhaar card to few of my other banks, they have not insisted on the reverse page at all.
The behavior of your bank has put me in difficulty for the past few days and several payments from this account are pending.
In view of this problem, i do not desire to continue my association with the bank and therefore instructing them to close the account if the account is not made operational by 25 sep 2017.

I am account holder of kodak bank with account number [protected]. I have deposit rs.10100 in my account to pay the kotak credit card. As soon as payment received bank already detected money from account already. Now bank seize my rest of amount.. This is ridiculous, if i am payment already how bank hold me amount. Please look into this immediately and release my money.

Hi,
My credit card has been used in an unauthorized way and i did not got any otp even on my number request you to please check on urgent basis and block my card and please call me on my registered mobile no [protected]and i tried to call on your customer care number but call is not going through and really dissapointed with your security services. I request you to take immediate action on the unauthorised purchased made through my credit card i. E [protected].
I was really very much suprised and shocked to see the messages i received i. E
I) transaction of rs 7900 has been made on kotak credit card xx3165 on 20.09.2017 at 7.20pm
Ii) transaction of rs 2550 has been made on kotak credit card xx3165 on 20.09.2017 at 7.06pm
Iii) transaction of rs 2300 has been made on kotak credit card xx3165 on 20.09.2017 at 7.06pm
I am very much disappointed with your services provided by kotak bank... Please take immediate action against the fraudalent purchased made through my credit card... I will not make the payment and please treat this matter as on urgent basis...