Kotak Mahindra Bank Complaints & Reviews

Dear sir/madam

I have already opted and received full & final settlement papers (As attached) for an amount of rs. 18, 000 to be paid in three installments from kotak.in this regard, i have already paid rs. 12, 000 in two installments and the payment details are as follows:

17/04/2017 17/04/2017 587 kotak mahindra bank card 6, 000.00

22/05/2017 22/05/2017 595 kotak bank cc no 6, 000.00

The card is no longer in use more than a year now. Please waive of the third instalment of 6000/-,

I would like inform that i will pay the balance of rs. 6000/- in the first week of october, 2017.

Please take note of the same and update your records.
Regards,
Smruti ranjan

To
Kotak mahendra bank
Credit card division

From
Sathyavedu chenchuram
No. 6/1-1, ii floor, 36 a cross, 11 mian
4 t block, jayanagar, bangalore – 560 041
Dear sir / madam,
Sub: fraudulent transaction on my credit card. – reversal request
Today there was fraudulent transaction on my credit card no. [protected]. As below
Sl no merchant amt inr rs.

1 facebk*virtualgoods 324.03

2 at & t k0069968 estor 19782.99

Please kindly reverse this amount and replace my credit card on urgent basis.
Thanks and regards
Chenchuram
[protected]

I'm getting unauthorized usage warning!! Messges for kotakmahindra bank... So to resolved the problem i tryed to call [protected] i had bad experience with it.. My cnct no:-[protected]. Email:[protected]@gmail.com siddipet pin code:-502103.. I expecting a quicker reply with complete inform which is needed to resolve my problem... This is 3 attempt all transation are at same time with three different days[protected][protected].
The mesage which seen in my inbox """"""dear customer,
Your transaction at [protected], united states using kotak debit card xx4920 from your account xx3542 on[protected]:47:01 ist could not be processed due to unauthorized usage.. The transaction reference no is[protected].
For assistance call our 24 hrs customer contact centre.."""""""

Hi.. I was using kotak mahindr bank credit card. On my credit card fraud transaction done without my knowledge in the month of july-25th-17 and the same issue escalated to kotak bank and have shared all the proofs.

They said that this will be solved within 30 days but till the time they didn't responded and i was sending reminder mails to them but no one is responding.

Initially they said this fraud amount transactions will not reflect in my credit card statement but recently i got the statement with fraud transaction also.

I finally decide to close the credit card and not willing pay single paise and i will be issuing legal notice to kotak bank.

Hi
I have balance in my account but i am unable to do transaction. Doing mail and calling, they are not giving any response.
This is corporate account and the address of bank is jmd regent square, mehrauli gurgaon road, gurugram, haryana 122002
This is my branch, this is to kindly request to you that please help me instantly because i have no money this time while i have money in my account.

Sir how can i get my credit card if you give a shipment by both the address half of my office half of my residence bluedart wants u to mail my communication address which is the muslim co-op bank ltd mumbra branch khalil mansion shop no 06 opp pakeeza tower kausa kabrastan mumbra 400612 or send it to paccha plaza c wing 402 4th flr samel pada near bassein cotholic bank nalasopara west 401203.

I continue to have horrible branch experience with kotak mahindra bank. I recently moved to bangalore from london and visited my nearest branch for a/c conversion from nre/nro to resident.

I was forwarded from one branch to other, but no one could guide me to proper branch where this can be done.

After multiple attempts i decided to visit mg road branch. I explained my issue of nr status change and a/c closure to multiple people, but later one rm agreed to help.

Post my visit, the branch staff including branch manager has met him over 4 times and taken my signature on various documents and forums.
Several emails have been exchanged and no count on the number of calls done to the rm and the branch manager.

Still after 1 month, my account is not closed. Though to cover up the branch targets they have moved my a/c from mumbai to bangalore.

This has been my experience before when i tried opening nre/nro a/c with bkc, mumbai branch. The process took over 45 days at that too.

Kotak has no capacity to handle nri clients..

Would strongly recommend all the nri and resident account holders to move your a/c to other banks (Pref icici or hdfc).

Kotak cannot open or close an account in 45 days.

This is to inform you that, the amount of rs. 2, 013.72/- is wrongly charged for my credit card no. [protected]

(I had force closed my all emi after paying my full payment)

In april 2017, i was so busy with my sisters marriage and missed my due dates of payment.

So from very next day i start getting calls from collection department to pay the due amount of the month. The language they were using...

Respeced sir,

I am taken a loan from citi financial, which no. Is 16042050. After city financial merger, kotak mahindra bank send me a recovery notice through advocate mr. Akhil modi on dt. 22/8/2017. After received the notice i am contact kota customer care and took total dues regarding loan. My total dues of loan is 78270/-, which i paid rs.30000/- on dt. 22/08/2017 and balance rs. 48270/- on dt. 24/08/2017. I was apply noc of loan after payment updation in bank sysyten. But today 05/09/2017, i am again received a letter of intent from advocate mr. Akhil modi's office. The notice date is 28/08/2017. I am mentally harass for this kind of behaviour of bank. Please guide me what i am do.

I am an investor with kotak mutual fund (Folio: 3692658/08). I have invested rs 50, 000 in kotak floater fund on 28 august, 2017. The fund house is yet to allot units against this investment.
I have contacted their chennai office, several times.

I have also sent several e-mails to them, but to no avail.

Please arrange to refund the invested amount of rs50, 000

On 23rd august while doing online credit card payment from kotak mahindra bank savings account to kotak mahindra bank credit card account, received message two times that payment declined. Finally on 3rd try could able to transfer of payment. But i was shocked seeing that payment debited 3 times from my savings account.

Immediately make complain on customer care no & they generate complain no 1-[protected]. On day 7th after complain when found no response from credit card dept. Call customer care & understand previous complain is not valid then & representative receive new complain for the same on 29th august. Another new complain no 1-[protected] generate. Initially customer care rep. Was insisting me to keep the excess amount in my credit card account for future adjustment, later was saying payment will credit after 15 working days, but after so many request customer care rep. Agreed for refund excess payment amount within less than 15 days.

On friday 1st september evening received message that my service request 1-[protected] for excess credit refund is successfully processed and closed. Today after 2 days at late evening 9:50 pm got credit rs.1, 33778.03/- instead of rs.1, 80, 826/-. Which is rs.47, 048/- short payment.

My complain is very simple against kotak mahindra bank credit card.

1. Payment declined while using their own banking portal. Then how come payment debited from my savings account?

2. While make 1st complain, credit card rep. Told me only one payment they received, excess 2 payments showing made by me but was not credited that moment. Then why credit card dept. Not refund me immediately?

3. Why 1st complain was made invalid by credit card dept. Which waste 7 days time?

4. How come a customer care rep. Can insist customer to keep excess amount in credit card account instead of giving proper suggestion & support?

5. Why credit card dept. Refund me less rs. 47, 048/-?

6. Last 13 days i have lost bank interest, who will reimburse me? Because this was happened due to bank portal & my intention was very right to pay credit card payment

On 1st of sep 2017 i got some alerts on my mobile. When i check, those were the transaction alerts and payment was made through my credit card. I checked the possession of credit card and it was with me.

I called kotak bank and initially they disconnected me about 3 times while i was talking to them and eventually i talked to another representative and he blocked my card.

Multiple transactions were done through my credit card, total amount deducted was about rs. 19, 000/-.

Kotak representative told me that it would take around 45 days to fix the matter. Please help to close the matter.
Thanks in advance.

I did 2 tatasky dth recharges from kotak banking app of rs 300 each.
1st recharge at 26th Aug 2017 of 300
2nd recharge at 27th Aug 2017 of 300.
Money deducted from bank but still balance not credited to bank.
After contacting Tatasky support they informed me that there is no recharge done for the same date and money should be refunded within 3 working days, now its more than a week still money not credited yet.
Give me my money back.

Kotak is the worst bank in terms of service, i had called on 29/08/2017 to complaint against the recharge amount that debited however the transaction was failed. The worst happened was the customer care executive blocked my debit card permanently. Apart from this there are many other issues as well. Kotak is worst bank in terms of customer service.

This is to bring in your kind attention that i had a loan from citi financial (Loan no.:[protected] for
Which i have undergone settlement in 2012 with amount of 12500.
I have paid that amount and received settlement letter and receipt for the same.
For last one week i am receiving threatening calls from different numbers
Calling my colleagues and family members and using abusive language. My mother is a heart patient and
Cannot go through this kind of mental pressure.
Requesting you to kindly go through the matter as i am going through mental harassment as well as i am
Not able to work in my office.
Looking forward for a support.

I had applied for a personal loan during the 1st week of aug and after going through my documents your team member mr. Santhosh mr. Vijayan mr. Vinay mr sageer these many people from kotak bank contact me and spoil my precious time just playing. After a period of time 25days they called and started asking bank statement again and again because of there lazying ness they wasted my time please look into the system seriously

Vishal. [protected]@kotak.com
Vinay. [protected]@kotak.com

Other banks (Hdfc, axis) with in a week they confirm loans am getting salary of 30k please feel free to contact

Thanks and regards
Abdul
[protected]

I am facing hell with kotak mahindra representative who completed account opening details on 7th august 2017 and today is 30th august 2017... Till now he has not activated my account and giving false reasons... He tells bank system itself is not proper and not taking activation details since 20 odd days... Please help i am not getting any genuine person in your bank

If there was a word in the english dictionary synonymous with 'worst', it would have to be kotak mahindra. My recent experiences in opening a current account has been nothing short of a nightmare. As i write this, it's been 25 days, no status update. Horrible staff. Been delaying forever and finally today i'm told take your money back we don't know whats happening. Are you for real? Do you think we customers are not meant to be taken seriously? I do not know how/who, i want someone to take strict action in this case and my time must be compensated in whichever capacity otherwise ill be forced to go legal.

Get someone in touch with me so i can share the details of this case.

I m from rajkot. I have opened account from sterling hospital in 0 maintainance.in june acc balance was 0 rupees. So i have received msg for charges due to not maintain balance. I had call to rajkot branch to know about charges. But he said me that u have opened account in 0 balance charges so further charges will not apply. So i have transfer money. But u have deducted 2 month charges. This is so fraud what u have done!

Hi kotak bank,

Loan number : ihl 55954

This loan had been taken with ing vysya bank and now with kotak mahindra bank after the bank merger.

This was a floating rate of interest and i want to know why was i being charged at a higher rate of interest for the last two and half years when the rbi norms for home loan was reducing for the last two and half years.

Little did i realize now the interest rate was not reduced for me for the last two and half years and it was evident in your bank as well that the home loans were at a lower rate than the charge for me.

Please clarify why was it not reduced for my loan for the last two and half years (2014 15 during bank merger), (2015 16), (2016 17) and current financial year (2017 18).

Does it mean the bank does not lower the floating rate as per rbi norms?

I had paid more interest at the floating rate charged by the bank.

Kindly clarify and let me know what action can be done for this and also let me know if i need to clarify legally on this with the bank.

—

The bank replies by saying they reduced the interest rate in august 2017 when the rate reduction was given in july 8th.
—

Kotak bank does not give a valid update on why the rate was not reduced for the last few years.

Be aware, the bank will not notify customers to reduce the floating interest rate. We need to go to branch head office in each city for this.

This is the trap set by kotak, in case you do not get time to reduce it, they will never reduce the floating rate as per rbi norms at all.

Check for a feasible bank and go ahead.

Regards,
A. Subramaniyan