Kotak Mahindra Bank Complaints & Reviews

Hi sir/madam,

I use to have a kotak mahindra card with crn 76521510. However i was not convinced with the billing tansparency and have closed account by clearing all the dues.

After clearing all the dues i have even blocked my card. Now even after repeated request they are not willing to close my accounts.

Suddenly now after 3 months closing and cancelling a card, i am getting a statement for the back for due amount.

I have tried to contact customer care, but they keep on transferring to there manager.

Look foward to your response and if you could suggest what possible legal action can i take.

My first bank acount was with kotak opened by my frist employer. I was happy to be banking with such a bank until now.

I am sadened to bring to your notice that kotak's been highly undependable these days! I am going overseas hence i had applied for a upgraded visa platina card begining of the month and i havent recieved it till date. I have a flight on 18 and i am leaving my home town on 17.

I waited and waited, i was assured that it will reach me in time.

Well i cant postpone my trip so i approached axis with the problem they were very accomodating and arranged for all requirements for a safe journey.

I was also planning on changing my account type to nre/nro but given the tough circumstances the kotak has put me into, i frankly feel like withdrawing althogether and closing my bank account with kotak.

I cannot even imagine what would i do without card for my expenses!

Highly irresponsible!

Hi. I was paying my bill through debit card. Three times transaction failed. After 15 minutes money got deducted. Shop keeper showed me his whole day transaction list. Even he dint receive, its been more than 15 days. Still i dint get my money back. The amount i should receive is rs.2010.

I will add my transaction screen shot. Please take an action immediately and return back my money by end of day.

I am trying to mail but the service is down from 1 week. Very poor customer service.
Hope you will sort out this issue and return my money back by end of day.

Dear sir/mam .I am an agent of kotak life insurance company my code is kLI6o488231 when I became the agent was not told about any business commintment just an advisor after some time gave a my friest policy .after witing two months but I will not give my friest policey commission but till now no commission has been credit to my account. my account no [protected] my name Girijala visweswararao mob-[protected]

Dear sir/ madam,

Request no 1-[protected]

I m existing customer of your credit card. I made the cash payment on 9/08/2017 rs. 30000/- at Kotak Mahindra bank, Sahakarnagar branch but still now that amount not credited to my account. Yesterday I went to shop for purchasing but my card is showing insufficient fund. Plz check and do the needful at earliest.

Card no: [protected]
Name: Vijay Kumar
M no: [protected]

Thanks and regards.
Vijay kumar

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My cust id : 42639440 & debit card ending with xx8662.

Recently i have changed account into normal savings account from salary account.

Now bank deducted 885 rs as annual debit card charges? Why.
When my account was salaried account there is no charges after converting into normal account why there is deduction? This is totally unfair.

I want my money to be refunded and this card should be cancelled.

I have payed my CC Bill through webpay on 10th august.. but till now i didn't get any conformation message... I have contacted customer service they said like it will take 3 days time for payment.. but today 3rd day still i didn't get any mail.. & 12th august is my due of CC bill payment.. I have tried to track my transaction status but it showing ( Please enter a valid Transaction ID )

RefNo. JICI[protected]

I had a kotak mahindra credit card and i lost it so i called their customer care executive and blocked it and i told him clearly that i don't want new card so don't re-issue it. But after few days i got a message that your credit is issued but i refused that i never applied for new card so i will not accept it. My previous outstanding was 0. But now i am getting messages regularly that you card outstanding bill is this much. When again i called that customer care executive that he is saying this is a bill for your new card. I asked that where is my new card. He said it's with bank only because they didn't able to deliver it.

So my question is that my old card's outstanding was zero. I didn't applied for new card and that card is with bank only.
So why these illiterate customer care guys are saying that this is your new card bill.

L

I have tried to pay my BSES RAJDHANI bill from kotak 811 app using bharat QR code on 18th July and 29th July but both time transaction failed but money deducted from bank account now the story of customer care
24 July complaint has been taken with reference no. 1-[protected]
28 July complaint closed please take merchant proof for transaction failure
31 July sir give me few minutes I will call back
2nd august (new person) sir it will take 2 days for me to understand your concern
4th August original first person sir provide me proof for both transactions I will revert in two days time
4th August refund for one transaction has been credited but not clear for which transaction
5th August transaction closed
8th August sir I have taken your complaint will revert to you.
10th August sir one of those transaction was successful but we can't tell you which transaction and we are not even clear about for which transaction refund has been given to you we can't help anymore contact nearest branch

###### this is an online account so if you can't help on simple issues of reversal of transaction you should close the bank.
I am adding screenshots of transaction so that others don't lose their money.

Im Armugham Palani I have taken a new credit card no. [protected] CRN NO.[protected] days back and I did not use it even once so soon I got a message that I should pay around Rs1768.82 so I given complaint regarding this to customer care complaint no- 1-[protected] this is for cancellation one more is Reversal of the Amount
-complaint no 1-[protected] so customer care told they will call me till now id didnt get a call due date is[protected]
so please cancel my card then block ths card
thanking you
Regards Armugham palani [protected]/[protected]

I am very disappointed with the grievance faced recently with kotak mahindra bank,
Bhaveshwar lane, ghatkopar (E)

On 20/jully/2017 i inquired about the account opening for saving account with demat accout, they said bring ₹20000 cheque and documents

So i walked in to open an a/c with my sister
As many of my friends refers
An filled a bank form for opening account
On 21/jully /2017
They told it will get activate in 5 days.
And i provided the documents and cheque
They needed.
Then they said that they need higher amount of cheque while opening new a/c
And they were insist to make higher cheque so, we were like ok make it ₹50, 000.
But then too they were not happy.
They were like not only ₹50, 000 more than that. Than my sister beside me told the staff that she told me that there is no such thing like taking more money from client blah blah they dont ask for more money. Then they gone to asked their senior about the same and then submitted the cheque and said the account opening kit will get delivered to the first holder address

27/7/17 then waiting for the day account opening bt nothing happened on that day
28/7/17 waiting for the courier from bank bt nothing happend
29/7/17 no response till
31/7/17 same nothing came
On 1/8/17 i called bank staff that i still i haven't received any kit yet. And what i was shocked from the reply from the another side.
They said we have just applied today for your account opening, your account will get open in next 4days.
Is these what kotak serve clients?

Waiting for 4 more days then called again on
5/8/17 asked them what happend madam?
In reply: 2 more days

7/8/17
I called: what happened madam?
Staff:it will get delivered today itself
Superior have send the mail
Me:no mail received
Staff:it will get deliveredsoon
No response whole day

8/8/17
I called: what happened madam?
Staff:it will get delivered today itself
Me: no mail received
Staff:ill had talked with the supervisor it
Willl soon delivered
Again no response whole day

9/8/17
I called: what happened madam?
Staff:it will get delivered today itself
It is computer generated mail
Again & again same thing
No response whole day

Its 20 days since i applied for opening
Account bt still i can't
1) so at last when it would start my account?
2) how many more days they are going to fool us?
3) who will going to pay me for the loss?
4) these how kotak make money by fooling people?
5) kotak is responsible for wasting my time
6) why kotak insists us to give more & more money at opening?
Please help me out of these
Thankyou

I'm not satisfy from you our account simply changed more every month i'm ready to logoff my kotak account plz call me soon. Mobile no [protected]. My ready to close my account as well credit account also

Which will make it available to wider audiences. Don’t forget we are here to help you! Ok help asap

Thanks and regards
Yogesh
[protected]
Dr rajkumar road
Bangalore

I applied for a 0 balance 811 account and kotak decided to randomly allot me a 10, 000 min balance account. I complained regarding the mismatch and then they said they cannot do anything about it and de activating is the last resort.

I further submitted documents for de activating. Its been almost 2 months now and they still havent de activated. I have made numerous visits and repeated calls and every time they say that we will process it and bla bla...

My adhaar card has been linked to the bank account during activation.

Now i am receiving messages that kotak will be charging nmc charges!!!

Extremely # service :

The bank is located in bangalore, kalyan nagar -
My number is [protected]

Hi

Your service is worst. And moreover your charge for each and every imps transaction is also worst.
I opened savings account two months ago. But you charged much money, telling service charge, imps transaction charges, debit card usage charge when not even i used the debit card. And for the past one month i have not been using this account.
Your employee who helped to open account for me is mr. Sankar. His no [protected]
And he is calling twice every week or even once in two days to maintain balance or insists me to deposit some bulk amount into my account.

Why people are opening account, it's for their own use. They are depositing money into account for personal use only. They can withdraw anytime. But you people are like leeches, grabbing money for each and everything.

I asked mr. Sankar to close my account. But what they did is, they steal all my money i left in the name of service charges. No response from them. Now i got message to maintain amb, otherwise they will charge money.

I don't want your service anymore. I want to close my account asap. That's it.

If you people charge anything, i will definitely go to consumer court. And also i want my refund, that you steal in the name of service charges.

[protected] is my no. Please tell me the procedure i have to do at my end to close my account.

My card is blocked after doing payment also. Ur collection team is not giving me response. My contact no.is [protected].ur services is very poor. One o[censored]r executive ms neha given me a letter for payment. After doing payment she blocked my no. Wt is Dis? Attitude? Pls unblock my card and take action against collection team. Pls response quickly otherwise I have to take legal action against you.

811 kotak account is says as zero balance and zero charges account. But there are plenty of hidden charges. Customer will get to know about debit card charges of 250+ tax. They will be charge smartly for cash deposits more that 10000 and internet banking pin generation. Sms alerts, cheque book and many more. Customare care is useless as they wont accept any complaints. Even if you go to the branch they are telling to check with customer care. Worst thing is customer care number is toll free. I. E you are wasting your time talking with phone banking for which you queries will not be solved. Only opening account is online. For many things you have to visit the branches even for closing of the account.

My zero balance acc. Kotak 811. Kotak bank debit rs.117.30
My contact no.[protected]
Plzz refund my money. This is wrong charge debit.
Kotak bank cheating to customer.
Charge on zero balance account.
My account is 811 and zero balance account.
Rs.117.30 debited in my account why
Plzz provide all information and revrse my money rs.117.30
Plzz help me...

Dear sir,

I am very disappointed with the grievance faced recently with kotak mahindra bank, east of kailash, delhi wide a/c no. [protected] and (Crn[protected].

On 15th april, 2017 some charges were imposed to my a/c unnecessary as nmc. I visited the branch on the same day had a talk with miss mitali anand (Bank executive). According to her my a/c was not maintained with the minimum balance but i clarify her that my a/c is actually non maintaining a/c. Miss mitali checked the same and said yes your a/c was non maintenance required a/c, that facility to your a/c has ended and thats why charges were imposed. I told her, if there is any thing going to change with my a/c requirement the bank should communicate with me properly (Like, you have to main minimum amount in your a/c from this date and onwards). Miss mitali was convinced with my point and said, sir the complete charges will get reversed but you will need to maintain a minimum bal for future. I said how much i need to maintain? Miss mitali confirmed me to maintain a bal of 10000 or more to avoid any kind of charges. With her assurance i deposited a cash amount of rs. 10000 immediately and maintaining the same till date. The charges were reversed by the bank completely.

Now, on 16th may, 10th june and 18th june the bank has charged me nmc charges again, i noticed the charges and visited branch on 14th july and had talk with miss aditi (Bank executive) she checked and realized that the charges imposed wrongly. She took my application and confirmed me that the whole amount will get reverced on 27th july i got the reversal but with the short amount.

I talked with miss aditi, according to her the tax part of the charges is not reversable. I told her how should pay a tax part on a charge which is not actually imposed on me. Her explanation was, as gst is applicable now a day... Only the amount of charge can reversed not the tax.

Unfortunately, i am not agree with her reason of non reversing tax part.

Sir, you are kindly requested to take the matter on priority and guide me what should be the actual resolution and what should i agree with, kindly guide.

Looking forward to your opinion and action.

Regards,
Md nazish alam
Ph. [protected]

Why there is no email id provided of branch manager.

If a customer want to contact to the branch manager, there is no source of contact.

Also why the contact details of regional heads not provided anywhere.

I have called the customer care number for 3 times during the last 1 month for bank account statement, they always say that you will receive the statement within a day in your email id, but till now, i have not received the same.

Hi, i am sameer jadhav from mumbai, in my cibil report personal loan account # ispl224228 is showing up with rs. 1/-. I never took any personal loan from kotak bank, please go through this issue, i do not know where to resolve this issue. I have been checking my cibil report kindly contact me on email id : [protected]@gmail.com.
Thanks
Sameer jadhav