Kotak Mahindra Bank Complaints & Reviews

I would like to bring your kind attention toward a wrong entry by kotak bank in my cibil report. The account number shown in cibil report is c16p286222 (Personal loan). I raised a dispute over wrong entry of this account and cibil informed me to contact kotak bank in this regard. I therefore request you to kindly validate this account and delete concerned entries from my cibil account.
Name om prakash singh
Pan: alyps3271
Dob:[protected]
You are requested to delete entry (C16p286222) from my cibil report

Hi sir/madam,

My name is r. Vishnu vardhan an existed salaried account holder of your bank (Crn[protected]. On the date on 25/07/2017 i have applied for a personal loan through net banking and on the next day i got call from your bank representatives for my details verification and asked me about my comfortable time to submit all the required documents. I said to come saturday i. E. 29/07/2017 but no body came to collect my documents from that date to till date. I was called to customer care number ([protected] and [protected]) several times and these numbers are never connecting, not at all ringing too. When i applied for personal i got a phone number in mail as — saumendra subudhi is your relationship manager for your personal loan (Welcome to the kotak mahindra bank
Wednesday, july 26, 2017
Dear revalapalli vishnu vardhan

Thank you for giving us your confirmation on your personal loan. Your application is now under process and further status updates will be communicated by your sales representative saumendra subudhi, saumendra. [protected]@kotak.com, + [protected].)
When i called to the above relationship manager number, it is saying as the dialed number does not exists. Why these peoples are this much of irresponsible and my the customer care number are not working and not yet all connecting every time.
Please solve my concern asap.

Thanks,
R vishnu vardhan
[protected], [protected]

I am ramakrishna. My mobile number is +91 - [protected]. Your credit card people called me and used abusive language. I tried to contact credit card department customer department to report about this but it is not going to connect to them. I am getting 4 to 5 calls everyday they are really using very bad language.

I have been using this credit card science 3 years paid in time but this time 5 days delayed and the amount is just 1000/- even though they are trying to make me mad

This company is nothing but a fraud organization. I got a call from them for an interview for a post called unit manager. I appeared in the interview and got selected. The name of the interviewer was shiven shah, and this guy is pretty famous in that office. Due to some problems i could not join the company for 1 month. Now, shiven shah knew that my father is a chief manager in central bank of india. So may be he though that he could take...

Dear sir,
I have applied to open a saving a/c at kotak mahindra bank at preet vihar delhi branch. For this purpose a cheque of rs.1, 00, 000/- no.461662 payable at united bank of india issued by me in favour of kmbl sameer saxena. This cheque debited to my united bank a/c on dt 09/08/2017 but branch not opened my saving a/c. The branch manager and other staff not responding for the same. If my saving a/c can not be opened than kindly refund my money as soon as possible.
Thanks.
Yours truly,
Sameer saxena

Hi,

Crn[protected]. I had received milestone points for my credit card worth 10, 000 points. However i received a mail asking for card upgrade to which i agreed. Now my milestones points have been taken off and when queried they are telling that if you upgrade card it will be taken away. This was not mentioned in the mail that i got while upgrading.
Later when i asked them to give back my points, a customer care executive named hiran promised me that in another 20 days i will get my points back and there is no response from her yet, its been more than 25 days now.
I need valid justification regarding this issue.

I am holding a nre acc with kotak mahindra bank. While applying i told them that i dont need debit card since i am living outside india.in the application form also i didnt opt for db (Debit card). On july 31 they deducted rs 590 for debit card annual fee. When i contacted the customer care, they told that they will rebate the amount. After 2 days i got 500 back. Again i contacted the customer care, they told me that rs 90 is gst they cant rebate that amount. I need to go and ask in the branch. I tried explaining him but he keeps on tell the same thing.
At last he told he will take a complaint and someone from the branch will contact me. 3 days later i got a mail from a bank manager. I explained him all the details to him and i got the below response.

Dear customer

Greetings for the day…!!!

As for as the new government rule called gst, doesn’t allow bank to repay the service tax which is already paid because since it is paid to the government directly. So only we were able to reverse only the actual amount charged by the bank.

Sorry for the inconvenience occurred.

Any other service, please feel free contact us.

I know few shops are cheating in the name of gst. Even banks like kotak mahindra is also cheating in the name of gst.
How can someone been taxed (Gst) for the service/product for which they didnt ask/used.

Hi sir/madam,

I use to have a kotak mahindra card with crn 76521510. However i was not convinced with the billing tansparency and have closed account by clearing all the dues.

After clearing all the dues i have even blocked my card. Now even after repeated request they are not willing to close my accounts.

Suddenly now after 3 months closing and cancelling a card, i am getting a statement for the back for due amount.

I have tried to contact customer care, but they keep on transferring to there manager.

Look foward to your response and if you could suggest what possible legal action can i take.

My first bank acount was with kotak opened by my frist employer. I was happy to be banking with such a bank until now.

I am sadened to bring to your notice that kotak's been highly undependable these days! I am going overseas hence i had applied for a upgraded visa platina card begining of the month and i havent recieved it till date. I have a flight on 18 and i am leaving my home town on 17.

I waited and waited, i was assured that it will reach me in time.

Well i cant postpone my trip so i approached axis with the problem they were very accomodating and arranged for all requirements for a safe journey.

I was also planning on changing my account type to nre/nro but given the tough circumstances the kotak has put me into, i frankly feel like withdrawing althogether and closing my bank account with kotak.

I cannot even imagine what would i do without card for my expenses!

Highly irresponsible!

Hi. I was paying my bill through debit card. Three times transaction failed. After 15 minutes money got deducted. Shop keeper showed me his whole day transaction list. Even he dint receive, its been more than 15 days. Still i dint get my money back. The amount i should receive is rs.2010.

I will add my transaction screen shot. Please take an action immediately and return back my money by end of day.

I am trying to mail but the service is down from 1 week. Very poor customer service.
Hope you will sort out this issue and return my money back by end of day.

Dear sir/mam .I am an agent of kotak life insurance company my code is kLI6o488231 when I became the agent was not told about any business commintment just an advisor after some time gave a my friest policy .after witing two months but I will not give my friest policey commission but till now no commission has been credit to my account. my account no [protected] my name Girijala visweswararao mob-[protected]

Dear sir/ madam,

Request no 1-[protected]

I m existing customer of your credit card. I made the cash payment on 9/08/2017 rs. 30000/- at Kotak Mahindra bank, Sahakarnagar branch but still now that amount not credited to my account. Yesterday I went to shop for purchasing but my card is showing insufficient fund. Plz check and do the needful at earliest.

Card no: [protected]
Name: Vijay Kumar
M no: [protected]

Thanks and regards.
Vijay kumar

WP_20170814_20_40_18_Pro.jpg
(3159.10K)

My cust id : 42639440 & debit card ending with xx8662.

Recently i have changed account into normal savings account from salary account.

Now bank deducted 885 rs as annual debit card charges? Why.
When my account was salaried account there is no charges after converting into normal account why there is deduction? This is totally unfair.

I want my money to be refunded and this card should be cancelled.

I have payed my CC Bill through webpay on 10th august.. but till now i didn't get any conformation message... I have contacted customer service they said like it will take 3 days time for payment.. but today 3rd day still i didn't get any mail.. & 12th august is my due of CC bill payment.. I have tried to track my transaction status but it showing ( Please enter a valid Transaction ID )

RefNo. JICI[protected]

I had a kotak mahindra credit card and i lost it so i called their customer care executive and blocked it and i told him clearly that i don't want new card so don't re-issue it. But after few days i got a message that your credit is issued but i refused that i never applied for new card so i will not accept it. My previous outstanding was 0. But now i am getting messages regularly that you card outstanding bill is this much. When again i called that customer care executive that he is saying this is a bill for your new card. I asked that where is my new card. He said it's with bank only because they didn't able to deliver it.

So my question is that my old card's outstanding was zero. I didn't applied for new card and that card is with bank only.
So why these illiterate customer care guys are saying that this is your new card bill.

L

I have tried to pay my BSES RAJDHANI bill from kotak 811 app using bharat QR code on 18th July and 29th July but both time transaction failed but money deducted from bank account now the story of customer care
24 July complaint has been taken with reference no. 1-[protected]
28 July complaint closed please take merchant proof for transaction failure
31 July sir give me few minutes I will call back
2nd august (new person) sir it will take 2 days for me to understand your concern
4th August original first person sir provide me proof for both transactions I will revert in two days time
4th August refund for one transaction has been credited but not clear for which transaction
5th August transaction closed
8th August sir I have taken your complaint will revert to you.
10th August sir one of those transaction was successful but we can't tell you which transaction and we are not even clear about for which transaction refund has been given to you we can't help anymore contact nearest branch

###### this is an online account so if you can't help on simple issues of reversal of transaction you should close the bank.
I am adding screenshots of transaction so that others don't lose their money.

Im Armugham Palani I have taken a new credit card no. [protected] CRN NO.[protected] days back and I did not use it even once so soon I got a message that I should pay around Rs1768.82 so I given complaint regarding this to customer care complaint no- 1-[protected] this is for cancellation one more is Reversal of the Amount
-complaint no 1-[protected] so customer care told they will call me till now id didnt get a call due date is[protected]
so please cancel my card then block ths card
thanking you
Regards Armugham palani [protected]/[protected]

I am very disappointed with the grievance faced recently with kotak mahindra bank,
Bhaveshwar lane, ghatkopar (E)

On 20/jully/2017 i inquired about the account opening for saving account with demat accout, they said bring ₹20000 cheque and documents

So i walked in to open an a/c with my sister
As many of my friends refers
An filled a bank form for opening account
On 21/jully /2017
They told it will get activate in 5 days.
And i provided the documents and cheque
They needed.
Then they said that they need higher amount of cheque while opening new a/c
And they were insist to make higher cheque so, we were like ok make it ₹50, 000.
But then too they were not happy.
They were like not only ₹50, 000 more than that. Than my sister beside me told the staff that she told me that there is no such thing like taking more money from client blah blah they dont ask for more money. Then they gone to asked their senior about the same and then submitted the cheque and said the account opening kit will get delivered to the first holder address

27/7/17 then waiting for the day account opening bt nothing happened on that day
28/7/17 waiting for the courier from bank bt nothing happend
29/7/17 no response till
31/7/17 same nothing came
On 1/8/17 i called bank staff that i still i haven't received any kit yet. And what i was shocked from the reply from the another side.
They said we have just applied today for your account opening, your account will get open in next 4days.
Is these what kotak serve clients?

Waiting for 4 more days then called again on
5/8/17 asked them what happend madam?
In reply: 2 more days

7/8/17
I called: what happened madam?
Staff:it will get delivered today itself
Superior have send the mail
Me:no mail received
Staff:it will get deliveredsoon
No response whole day

8/8/17
I called: what happened madam?
Staff:it will get delivered today itself
Me: no mail received
Staff:ill had talked with the supervisor it
Willl soon delivered
Again no response whole day

9/8/17
I called: what happened madam?
Staff:it will get delivered today itself
It is computer generated mail
Again & again same thing
No response whole day

Its 20 days since i applied for opening
Account bt still i can't
1) so at last when it would start my account?
2) how many more days they are going to fool us?
3) who will going to pay me for the loss?
4) these how kotak make money by fooling people?
5) kotak is responsible for wasting my time
6) why kotak insists us to give more & more money at opening?
Please help me out of these
Thankyou

I'm not satisfy from you our account simply changed more every month i'm ready to logoff my kotak account plz call me soon. Mobile no [protected]. My ready to close my account as well credit account also

Which will make it available to wider audiences. Don’t forget we are here to help you! Ok help asap

Thanks and regards
Yogesh
[protected]
Dr rajkumar road
Bangalore

I applied for a 0 balance 811 account and kotak decided to randomly allot me a 10, 000 min balance account. I complained regarding the mismatch and then they said they cannot do anything about it and de activating is the last resort.

I further submitted documents for de activating. Its been almost 2 months now and they still havent de activated. I have made numerous visits and repeated calls and every time they say that we will process it and bla bla...

My adhaar card has been linked to the bank account during activation.

Now i am receiving messages that kotak will be charging nmc charges!!!

Extremely # service :

The bank is located in bangalore, kalyan nagar -
My number is [protected]