Kotak Mahindra Bank Complaints & Reviews

Make a serious action on such a kind of services by kotak costumer care n back office have all d recording n proof me wen i have agree to have card protection policy i never said yes to it den y...
Unnecessary cp is activated to my a/c 1599/- did ducted from my a/c bank charges over limits due of 590/- wat a d grade service going on show me wen i have agree to have cp check ur recording each n every time i said no to it den y it has been activated to my a/c...
I wanna my money back else i sud have a big issue of dis kind of service in news n also walk too consumer court...

Please do not ever ever get this company's credit card. They have so many hidden fees that was not disclosed to me when i signed up. Plus they call you 10 times a day to remind you to pay the due amount before the deadline. I couldn't pay the min amount on time once and they bombarded me with calls 24x7, even after i told them that i will clear it the next week, they said they will send someone to my place to collect it, that was for a mere sum of 2000 rupees. I regret ever getting this card. Teach your customer care people to talk better.

#reference number of transaction
:[protected]
I made a payment of inr 20858 to pay my credit card bill today i. E. 01/08/2017

The amount is debited from my account but not credited to the credit card.
Since morning i am making calls to the customer service center, all representatives are giving me different information.

The credit card department is pushing the issue to banking team & vice...

I am using kotak credit card by paying yearly maintenance fee of 500rs and on top of this kotak bank is charging me 500rs on my credit card bill from past 3 months as auto debit failure fee.

Why kotak bank is not letting users to know these kind charges? If they charging like this then why need to pay 500rs as yearly as most all other company giving credit card for free. Quetion arises why i need to use kotak credit card?

Hello,

I am writing to from bangalore.

I have sent mail on 12th july asking for foreclosure of my loan with following details:
Loan: spln[protected]

Due to your delay in sending the statement, now i have to pay extra emi for this month too. Please make foreclosure procedure simple like other players. I also hold an account in your bank, now i am wondering if it is worth be associated with you.

I am repeatedly calling your branches to get some information. All people in customer care do not have any information about anything, why is there a call center? Its as if a old school banks. Below we will talk about your foreclosure procedures.

Foreclosure rules:
1) intimation before 30 days: you will take 1 week to send a mail which says that we need to wait for 15 days to get loan repayment statement. There itself we lose 3 weeks
2) we need to foreclose before 7 days of next emi: is this possible after we lose 3 weeks for your first rule? Do you have brains?
3) foreclosure charges: have you mentioned about this when you lend the loan?

According to your policy i should get the foreclosure statement in this week, coming 5th is my emi date. What you are special from other banks that you are acting like this? Is there any responsible senior member in your bank or board who can answer this?

These idiotic rules will not workout for long time. Please dont push me to make some unpleasant decisions.

I have my bank account with kotak mahindra bank ratnagiri branch on 2 & 3 july i have by 6 unsecured transaction bank withdraw rs.24600 without my card details i have made fir. Till today i haven't got money back.
But bank is no. One in recruiting most arrogant staff.
On 15 aug. 2017 i am going for fast in front of branch.
If all bank got closed in india than only go for kotak mahindra bank.

Dear team i am having personal loan with kotak bank which emi is pending from my side last 4 to 5 months i am having medical issue to my father already informed even though 3 people comes to my house and abusing to my family members
Ranjeet kushwaha [protected] and they are giving dhamki saying that they will abuse you this way only. And also making a noice at my home. Kehte hai aukat nahi hai tumhari.

The procedures of this bank are onerous and cumbrous. For instance if one forgets his cheque book and wishes to withdraw money one has to provide a proof of identity even when one is personally known to the personnel there
My pan and aadhar cards are in variants of my actual name. They have however been legally linked as well as linked in the records of the bank. And yet when called upon to have both the variants of my name reflected in my account, i am asked to wait until the “process” is approved.
The procedures are unreasonable, arbitrary, contrary to standard practice and are beyond the dictates of the reserve bank and the government. It is a case of being more “popish than the pope”. Even the process of lodging grievances (Not complaints, mind you) are cumbersome and one has to wait 7 full days for a response, in this age when time is at a premium.
. The supervisor – there was no manager at the time - of their margao, goa branch was discourteous and pedantic. She declined to accept my aadhar card downloaded from the internet on that it was an ecard. There is nothing like an ecard in aadhar.
I can honestly say that i receive better service in a nationalized bank that in this bank

I've been asking many years to kotak customer executives to update the customer relationship manager who will be the poc for me.

So far it is not updated even i gave many complaints and the person is tagged to me who already left the company.

I'm not sure how kotak bank is managing/maintaining the customer information.

Customer relationship manager details need to update who is active asap.

Sir iam venkatrao mutthineni.
Sir i have to open account in online. Your excutive contact me on phone call. They said to your agent will contact directly on[protected]. But no one can contact me. What can i do sir. I wan to open an account urjently i your bank, because i have an some personal work. Will you can't give any information i have to oppen an account in another bank. So please contact me as early possible.

Hi my name is sravan kumar reddy. Recently i think it's 20 days back i had got call from kotak mahindra bank sales person asked me like today we are having offer like they are no joining fees, no adding on card fee, no annual fee it's completely free sir and limit also 1.00.000 rupees

After applying for it submitted proofs and got credit card, i have actived the credit card then it shows like balance is around 1800rs how can i pay without using why do they need to make fraud statement and make customers credit card

As of now i don't need that credit card i want to cancel it without any charges please sort these out bcoz 1800 is more for anyone for one false statement of sales person i need to pay 1800rs its for one week expenses

Please i don't want these credit card bcoz they are charging me and i don't want bcoz they kotak salesman had made false statement

I am attaching his called data time period and my due credit card amount til now i did use it i want to cancel that credit card for salesperson fraud statements and making them to take credit cards

I had filed a request to activate net banking on my account sr#1-[protected]. On july 21, i receive a mail from kotak with subject "notification - service request no: 1-[protected]: fulfillment". The email did not contain any information whether the request was granted or rejected. Later on july 22 i receive a mail from priyanka (No. [protected]@kotak.com) stating that "we trust that as per your conversation with our branch/phone banking officer your query has been addressed with the necessary action.". Still no information whether the request was granted or not. Assuming the request was fulfilled, i thought my net banking was active and tried to log into my account today. While logging in, i receive the following message "your net banking access is blocked. Please call up our 24hrs customer contact centre for further assistance.[channelblock]". Please refer to the attached image for the reference.

Now i have filed written complaint in the branch, filed complaint with customer care twice, filed a complaint via email and received two emails related to fulfillment of my request. Now i am completely unaware of what to do to get access to net banking.

I got a salary account got msg will be activated within 24hrs the crn number wth ph number trying to login but saying ph number is not registered with ph number kindly tell me if my account is active or no because i can't let my salary go on hold kindly check n reply y my crn number is not registered as it is been more than 24hrs becoz having a bad issue wth this

Have been receiving calls from an agent named sachin dongre.. He has be use fake account on facebook.. Sending request to my wifes fb friends callin her female friends from facebook aftr tracking their numbers.. N askin then to call me for payments.. Lik wat the hell is this... He has even called my wife's institute wher she is studing... I mean common why is my wife being pulled into it she is not even aware of this... Why dont u guys take an action... He was so freaking rude over the call.. He even stated he would walk into her institute n show us... What the hwll is this what typ of client consultation is this.. Its freaking us out.. We had to literally apologies to peopl not needed

I dropped a cheque of hdfc bank for the payment of my kotak credit card on 21 july 2017 & my last date of payment is on 23 july 2017. But today when i ask from kotak credit card team, they said, we don’t received any cheque payment from my credit card. Its already 25 july 2017 & the late fee also considered by you on my credit card payment. Now you just tell me that its whom fault for the late payment.
If you check my credit card details since from starting, i never charged for late payment.
Now i just want to know that who is the real culprit for late payment.

Iam just waiting for your reply.
Regards
Ajay
[protected]

Hello sir,

To add to my agony, immediately after posting this complaint regarding money looting of kotak mahindra bank. Please check complain link

https://www.consumercomplaints.in/kotak-mahindra-bank-scam-and-loot-by-kotak-mah...⇄

I received an unsecured and unauthorised email from [protected]@gmail.com with kotak mahindra bank as its subject line. The email has no authorised logo or any kind of authentication of kotak mahindra bank.

The fraudulent email asks me to share front scan copy of my debit/credit card and my current account statement (Which contains an important element i. E crn number)

I am very clear that i am not supposed to share my atm card or any other bank details other than my account number. As per my knowledge this last 4 digit of my a/c number is enough to help the bank get my money back.

Please help me get my refund (If they give) in a secured way. I am ready for any other kind of authentication as per rbi guidelines as the customer of kotak mahindra bank like my pan or aadhar, and likely to share only my a/c number to an authorised kotak bank personel only. Nothing else other than this!!!

Please refund my money back in an authorised and authenticated way.

Thanks and regards,
Arpita biswas

Contact - [protected]

Hello sir,

My name arpita biswas. I have a salary account in kotak mahindra bank a/c no - xxxxxxxx. I have this account for last 4 years, i left my job on november 2016 and since then i had more than rs 10000/- balance in my account. Yesterday all of a sudden i received a message from kotak mahindra bank stating deduction of rs 1080 from my account without any kind of prior intimation.

1) when the salary account was opened i was told that it will be a 0 balance account (So how the non maintenance charge was deducted)

2) secondly my account balance shows amount deducted rs 531 for non maintenance on may 17 and again rs 531 for non maintenance on june 2017

To clarify you i will give you a summary of my transactions:

I had around rs 11000 left in my account in month of may 2017. On that same month i had withdrawn rs 9930, and after few days rs 11000 was again deposited back into my account on may 2017

After that no big amount was withdrawn by me and rs 11000 was continuously maintained till date.

So how come again in june 2017 rs 531 deducted??? A big question!!!

What kind of a bank is kotak mahindra, that they charge deductions wrongfully??? That too without any prior intimation

Is this not some kind of a scam going on???

I want my hard earned money back or else i will have to close my account and say good bye to kotak forever.

Thanks and regards,
Arpita biswas

Sir,

I had taken an loan for bolero camper in oct 2015, for 36 months.
I had been paying regular installments, sometimes late. I had cleared all emi's in march 2017 (Except late payment charges)

After that due to my bad financial condtions april & may emi were
Bounced/dishonoured by my bank but after that june and july emi were cleared, so only two emi were pending.

Kotak mahindra bank executive mr. Girish called on 12/7/2017 for payment and was told by us that it will be cleared by this month end, but instead of settlement he started abusing and passed personal comments to us and threatened if payment is not made immediately he will sieze the vehicle and make us cry and run to him within one week, which he did. (Audio recording available with us how your officers talk to customers).

No writing communication was sent to us till 22/7/2017, instead our letter for releasing the vehicle reached him in 3 days, their letter had not reached us in 10 days.

On 18/7/2017, the outstanding emi were also paid, but their demand is to
Clear full loan amount, even when 14 installments are pending as per
Agreement. They are threatening to auction the vehicle if full amount is
Not paid in 7 days.

Sir this vehicle is seized intentionally to harass us, we request you to please help us release our vehicle and we assure that in future all payments will be done regularly.

Below is the copy which we mail to them daily but no reply is given.

Sir,

In reference to loan account no. Tfe3328473, it has been 10 days your recovery agents have siezed the vehicle.

We have already paid two emi which were due but till today no letter has been received by us for outstanding amount.

Sir, our letter dated 13/7/2017 sent by rpad received by you on 18/7/2017, then
How come your letter dated 12/7/2017 sent by rpad is still not received by us.

Even after daily communication you are not replying to us, which shows you are least bothered about the matter and are intentionaly harassing us.

Sir we are facing financial loss due to your seizure of our vehicle that to without any prior notice.

We request you to immediately solve the matter and reply to us or our financial loss has to be borne by you.

Thanks

For gopal tours and travels

He called me that you have taken loan from city financial and now merged in kotak mahindra.
Then he started abusive on phone very badly and threatened me to pull out from hob "naukri se nikalwa dunga" and he talked in very bad manner on my wife mobile number. Day by day he started to make a call in my office on landline number and disturbing to staff. Office i just joined in the month if may. I was not in job from the last 9 to 10 months & got a very heavy financial problems in my family. Also i got a road accident 20 days back and plastered in my left hand. He told me very heavy amount for settlement, i already told him i can't pay this much but he started again calls and making pressure on me. He also told me thief and treated very badly on phone.

Hello
I'm shibil muhammed
L&t ecc employee

Account activation pending
No [protected]
Its been a month and still not activated my salary account

Its very unfaithful to do different presentation at l&t and show your no support when messaged or called
And because of this my salary is pending in cheques

So even if you try to not help
I lost my time in believing in your bank
Remember what you guys told
"give us a chance and we will prove right"
So it won't be much for your company if i
Guide my fellow junior's not to choose kotak
But atleast it will save there time.