Kotak Mahindra Bank Complaints & Reviews

Dear Sirs,

Apologies for contacting you for a routine matter but due to complaining reasons I am forced to contact you.

I need your immediate intervention either to update my FATCA or allow me to close my account. Since 25th April 2017 I am trying to update FATCA but not able to do so.

I was in India during April and had numerous interaction with the branch, Mumbai office / relationship manager but no one informed me about the FATCA requirement, when I tried to open the new FD only than I got to know about the FATCA requirement and since than I am in touch with the Bank but with no solution.

I request you to kindly allow me transact online as I need the funds on immediate basis or let me know how I can close the account.

Thanks in anticipation.

I have also mail at the email id mentioned at this form...reply recived as below:

Dear Customer,

You have written to an email id which is disabled and hence not monitored.

Click here to login now to get familiar with MAILbox inside Netbanking.
Select "Take me Directly to - MAIL" when logging into Net Banking.

If you are writing to seek support on critical incidents/situations requiring immediate assistance please call on[protected].

These incidents/situations include (& are not limited to):
• Any chargeback/cash not dispensed complaint
• Any action which requires us to block card/netbanking
• Intimation of fraud

Regards,
Kotak Mahindra Bank

Crn no :[protected]. While opening bank account with kotak mahindra bank, they promised me zero maintenance charge for first year and it has been even mentioned clearly in the application form which they provided to me but I see rs 175 deducted from my bank account for non maintenance of average monthly balance. This looks absurd and they are cheating ....

I'm at berlin. My account have in Amritsar mall road branch. There all staff members ignore to my calls nd emails. I want my all money transfer to Deutsche bank. Kotak staff saying me they will transfer my money in 2-3 days but today they get 1 week nd still I never get my money. It's very shameless to Kotak staff when I told them you I never get my money they told me there is branch changed nd staff also changed. Even, I missed my visa extension appointment cause I never get my money in 1 week. I want just want one thing from u pls take any action on that staff. If this thing happened with me maybe there is lots of students came in germany. They will do this with other students. Otherwise, his behaviour also very rude. Thanks you.

I've been called for an interview on 3rd May, 2017; and I gave the interview where they are saying that I'll have pay Rs. 1100/- for an examination after the training they will conduct to become an agent. Today they called and said that I've been selected and I'll be getting around Rs. 15000/month with all I've been called for an interview on 3rd May, 2017; and they are saying that I'll have pay Rs. 1100/- for an examination after the training...

Hi kotak,

Why detected 1999rs/- without any confirmation so kindly refund my money 1999rs/- urgently

And i call you your company but your executive no knowledge any products and no response and i tall you transfer my call your tl and mngr but he is directly denied why???

Note: my feedback your services 3rd class

Refund my money 1999rs/-urgently...

Worst service I ever used... Got kotak Mahendra bank credit card and purchased few products and converted that to EMI. But unfortunately I lost my card. Reported them regarding loss of card so they blocked my credit card there comes my headache they should produce me right way to pay my EMI but they did not did so. So every month I pay late payment charges the collection guy used to get money from me so every month I pay 500 extra I am not ready to pay any more tried to connect to customer care those guys used bad languages so I planned to file a complaint and the customer care guys also not ready to take action against them till now they didn't provide right solution

D/Sir,
A Car Loan was sanctioned for Rs 4, 98, 500/- by the Kotak Mahindra Prime Ltd., Laxmi Nagar Branch on 8.8.2014. I need NOC after payment of Car Loan of Rs 4, 98, 500/-. Last payment was paid in April, 2017. Will you inform me if any outstanding amount is still to be paid by me as an arrear. What procedure I have to follow i.e if any RC copy of Car or any other documentary proof is required. Where I have to approach for obtaining...

I have made a neft payment on 10.4.17 amount 20964 to abccd andhra bank sultan bazar hyderabad sb account under ref no[protected] the credit card division people are saying that the amount is not received by them. Hence kindly solve the problem.

Thanking you,

your faithfully

s.Nagaraja
branch manager united india insurance co ltd madanapalle

In my cibil report it shows a consumer loan is pending and overdue under your bank which does not belong to me. At the time i was just 17years how could i can avail a loan. Please clear it soon.
Loan no : bf3c112031
Loan date : 27.10.2007
Loan amount : 36600
Overdue as on date : 134767
Contact no : [protected] (Sathish kumar)
Email : [protected]@gmail.com

Hi,

The concern team from kotak Ms. tanvi mehnta had contacted me for further reversal and till now i haven't received the reversal yet and she assured me further no more deduction will happen in account and i have received the 325rs of subsidy of LPG gas that also has been deducted from the account dont know more how much kotak people will put me in losses and i have promised tanvi mehta that i will converting in to NOVA account also till now 4000rs has been deducted from my account without reversal they has been closed the ticket also Service Request Number
: SR#1-[protected]. Kindly look in to these and do reversal as soon as possible.

Account.no:[protected]
Banjarahills branch

Regards

Kalyan kumar

[protected]

Dear Team,

Today I got my credit card statement. I found 500 auto debit has happened. These people are not telling us about auto debit. I never entertain auto debit in my any bank accounts.When I saw this in a statements I just got shocked with this bill. For me 500 is a big money. I request for auto reversal of thes ame in my next statements also deactivation of this auto debit function. If it will not reflect in next month. Then I will stop using Kotak Credit card permanently.

I have an account in your bank for last one year, today i have checked my account and i found that approx rs.1100 has been deducted from my account and i don't have any information about this. I also tried to check online, but no information is showing regarding this transaction... Request you to please look into this and solve my query.
A/c - [protected]
Name :ankit kumar singh
Mo:[protected]

Thanks & regards

Dear Sir/ Madam,

I am customer of ING Vasya Bank which is migrated now with Kotak Mahindra Bank,

in my Savings Account XXXX3473 i am getting regular deduction from my account behalf of "Non Maintenance Charges" .

but i would like to inform you that this account is zero balance account so under policy Kotak Mahindra Bank deducting the amount from account, if there any policy kindly share the details of policy ...

and kindly refund all the deducted amount of Non Maintenance Charges..

Thanks
Gaurav Jaiswal
[protected]@gmail.com

Im having a kotak mahindra bank jifi account its a zero balance account. Past 4 months more than 1500rs debiting from my account. Dont knw why these things happening. If i call to customer service centre, there will be no proper response. 28.75 rs will start debited continuously around 30 to 40 times. Please take a necessary action. I'm taking this issue to higher level....

811 a/c opened 6 april 2017 cheque cleared on 12 april 2017 but funds not recived or credited in my account visited branch several times service manager has mailed concern person twice but no responce money is recived in dummy account but not transfered this feedback is getting from branch but not helping out visited branch 5 times b taking short leaves in months very disappointed want to close the account because no responce from kotak bank very poor customer service

I tried opening the Investment account for my existing savings account !!
Below is the steps taken by me one by one and how at all stages kotak bank proves why it is worst bank and how it will face downfall for sure in future.

Step 1) I raised a request (Request ID 1-[protected]) online to have an investment account for my existing savings account on 13th April.

Step 2) As expected of the Kotak services nothing happened!!
I visited the Thane West Hiranandani Estate Branch and met
Name: Mr Alpesh Kshirsagar
Designation: Deputy Manager

He told me that he will open and have to link the new investment account with my husbands kotak privilege bank account then it will be opened free use no charges and it will take maximum 2 days.

Step 3) Nothing happened for 4 days. I contacted him he told check tomorrow morning it will be done.

Step 4) Nothing happened i visited the branch again on 25th April and met Mr Alpesh Kshirsagar again and same thing he told it will be done by today check tomorrow morning.

Step 5) Nothing happened again and i sent a mail
(Request Number: 1-[protected]) to kotak customer care on 26th april early morning with all details request id -

Step 6) No response from kotak nothing happened !! . I again contacted Mr Alpesh Kshirsagar each day and ask status everyday he said check today evening or tomorrow and so on.

Step 7) On 28th april again sent mail
(Request Number: 1-[protected]) with all details to kotak support and then called at customer care as well and talked around 1 hr to explain them and make them realize that there is issue and please take some action.
I asked them what is status of my request to open investment account ..and to the surprise they said there is no such request received from any branch as of now !!! Now you can imagine what kind of person Mr Alpesh Kshirsagar is and how confidently they fool the customers. Then i said what about my complaint which i mailed they say it will take 6 working days for anyone to even respond to those complaints !!

After around half hour of argument and explanation with
1) Mr vignesh gunasekaran
he put me hold for 5-10 mins as well then transferred call to his senior manager as he told me
2) Janarthanan t
Then again around 15 mins of argument and discussion and again explaining everything to this guy. Then i asked him to send me a mail with any form of communication that anyone is working in Kotak ... then he said we cannot give anyone emailid neither we can put any group mail or person in cc. After 10 mins of argument he finally agreed that he will send one system generated mail with few liner that we are looking into it !!!

But there is least expectation from Kotak !!

What i want:
i) Take strict action against for not doing anything and fooling customer everyday.
Branch: Patlipada Hiranandani Estate thane west
Name: Mr Alpesh Kshirsagar
Designation: Deputy Manager

ii) Open the investment account immediately.

iii) Compensate me for my mental harassment and my time wasted!!

Respected Sir,

My name is Nagesh.I have savings account [protected] in Kotak Mahindra Bank.Initially on my account it showed only -Rs 105 as i not maintained balance for two months. I was informed to transfer 10000 to my account as minimum balance.

When i tranfered 10, 000 rs to my savings account they deducated RS1950 without any initimation.

I request you to please take necessary action and return back my amount back to my Savings.

Sir,
We had renewed our two saving accounts initially with ing vayasa with your branch at sector - 8, madhya marg chandigarh on 30 of march 2017 with following bank details.
A/c no.[protected] in name of anupriya goyal
A/c no.[protected] in name of hardesh goyal

Since the 2 accounts were lying dormant for quite a long time, therefore we were asked to deposit some amount in our accounts after few days. Accordingly we deposited some token amount on 15 of april 2017 and also requested for issuance of new check books to operate our accounts in a near branch at phase - 11, mohali. We visited your branch at phase - 11 lot many times thereafter but they asked to wait for more time. Today we again visited your branch at phase - 11 then we have received a request no. Sr1/[protected] at our registered phone number showing that our request for new check book has been received by the bank today only.

It shows than our request for check book was never forwarded and was not processed in the past but the officials at phase - 11 mohali were most neglegent and willfully reluctant to serve their old customers like us, which speaks volumes about the type of services which we can expect from your bank.
Kindly look into the matter urgently and process our request for new checkbooks, initiating an inquiry against the erring officials.

Hardesh goyal,
126, hig sector - 48c
Mohali.
Mobile no. [protected]
[protected]

Usually credit cards will be billed in a specific date. But kotak will bill for different date for every transaction and if your credit limit is exceeded due to this billing they will add overlimit fee and service tax. Also another transaction will be billed next week and another overlimit fee will be added. If you ask clarifications they will simply say "all are valid charges only"

I pay my axis bank cheque to kotak bank at varacha main road, surat branch at 07 march 2017.

Amount (13580/-)was withdrawn from my a/c but not recieved/update in my kotak bank credit card, after filling so many complaint my amount was deposited in kotak bank credit card at 03april2017.

now kotak bank suddenly returned my cheque at 10april2017but my amount/cheque till not recieved in my axis bank a/c.

Axis bank said that we didnt got any return amount/cheque from kotak bank and kotak bank said that we returned your cheque at 10 april 2017,
Its almost 50 days i didnt got my amount back from axis/kotak bank, i filled somany complaint via kotak customer care and visited somany time at both banks also, kotak bank manager giving rude answer.

Due to delay in credit card bill payment/cheque issue was delayed in clearing from bank, i got panulty of 2500 from kotak bank, what should i do i cant understand .
Rough communication and 3rd class services between this two banks i become sandwiched and still it is not cleared, didnt got any justice.