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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Mar 26, 2026
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Kotak Mahindra Bank reviews & complaints page 166

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D
Dilshadhassan9
from Lucknow, Uttar Pradesh
May 20, 2017
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Address: Varanasi, Uttar Pradesh, 221002
Website: Www.kotak.com

मेरा account no [protected]
मेरा Dilshad ul Hassan है
मैने kotak 811 में app के जरिए अपना account खोला था
मैने अपने account में paytm से 600 रुपये डालें थे
लेकिन मेरे account में सिर्फ 257.15 दिख रहा है
बाकी रुपये कहा गये
Transaction में भी नहीं दिख रहा के मेरा पैसा कहां गया
मेरा पैसा वापस किया जाये वरना मैं FIR करने जा रहा हूँ
Kotak Mahindra Bank customer support has been notified about the posted complaint.
May 20, 2017
suryamurugesh m's response
i want pass book
I want poss book apply
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    H
    hema.k
    from Tiruvannamalai, Tamil Nadu
    May 23, 2017
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    Address: Chennai, Tamil Nadu, 600120

    My a/c no.[protected], i have opened this in 2013 at mount road branch as a zero balance salary a/c. For a long time i didnt done any transactions in this. Now i have to do the transaactions for the salary a/c itself. Now my salary is rs. 12000/-. For this what i have to maintain the min. Balance. Kindly contact me in my ph. No. [protected] or [protected]
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      D
      datta sunil
      from Nagram, Uttar Pradesh
      May 19, 2017
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      Address: 342003
      Website: www.kotak.com

      Dear Sir,

      As mentioned above, some unscrupulous element is misusing my identity/Documents to operate under the Account No. XX5005 in one of your Branch. I am in receipt of a transaction alert on my personal email i.d, amounting to Rs. 48, 365.54 (vide Ref No. [protected], dated 18.05.2017).

      I must make it abundantly clear here that I Never Ever opened any type of account in your respected Bank, anywhere in India/abroad. On a few occasions earlier too, I did receive such emails from the said account No., but had no idea what to do.

      Now, I am bringing the same to your kind notice to have a thorough investigation in the matter to avoid any kind of fraudulent/illegal transactions, which might otherwise result in damaging your Bank Image or my credibility.

      Please look into the matter with utmost priority.

      Regards,

      Sunil Datta
      B-49, Second Floor
      Parsvanth City, Pal Bye Pass road
      Jodhpur (Rajasthan).
      M-[protected]
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Since My account #[protected] is a salaried account and zero balance account.Why TBMS FEE is being charged.It got deducted 4 times today on 16 may 2017.23 rs each.I want the reason
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        R
        Raman Achary
        from Delhi, Delhi
        May 19, 2017
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        Address: New Delhi, Delhi, 110019

        Dear Sir/Madam,

        I have opened an 811 Account on 06th April 2017, but till now I have not received the Debit Card, without debit card what use for it.

        I have attached herewith account opened filled form for your reference.

        Please provide me the debit card at the earliest.

        I have mentioned herewith my postal address:

        Rz-212, 2nd Floor,
        Gali No-16,
        Tughlakabad Extn.
        New Delhi-110019
        [protected]
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          M
          Masuma Mazhar Hossain
          from Varanasi, Uttar Pradesh
          May 19, 2017
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110070
          Website: www.kotak.com

          Got abusive phone calls from the number [protected] claiming themselves to be kotak mahindra bank's representatives. They used unutterable slangs and demanded money against some credit card. I never ever had any connection with kotak mahindra bank. If there was a connection then also these type of calls are much harmful for the society. Instead of taking legal steps they can't call and abuse people. This is very harmful for the morality of the whole nation. I request to stop this malpractice. Contacted Kotak, they are not responding.
          Jun 20, 2017
          Complaint marked as Resolved 
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Verified Support
          May 20, 2017
          Kotak Mahindra Bank Customer Care's response
          Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may [protected]@ [protected].^Pradeep
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            S
            Shoeb2735
            from Ahmedabad, Gujarat
            May 17, 2017
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            Address: New Delhi, Delhi, 110025
            Website: www.irctc.co.in

            I have very pathetic experience with Kotak. I will ask friend not to open account in Kotak. Matter is that I had IRCTC transaction but ticket was not done on 14th may 2017 on the name of Shoeb Ahmad, however ticket was not done and amount is debited Rs 2796.72 on 14/05/2017 (12:16:26) at [protected]
            Please check with IRCTC and refund my amount with in 24 hours. Otherwise I will go to the consumer court. I have worst, dump and pathetic services from your customer care twice.
            Waiting for immidiate response
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            I just want to share my feedback abt ur branch . I visit ur mohali branch near about 15 days back . And confirmed ur banking officer Harman that i want to update my mobile number but they did not attend my properly n wrong number updated by them. That's way i suffer so much .it's just a very poor service u people provide to cust...
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              R
              Rachna M
              from Gurgaon, Haryana
              May 17, 2017
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              Address: Gurgaon, Haryana, 122003
              Website: Kotak

              Fraudulent transactions of rs 40000 done from my account (debit card). I got first message of rs 10000 withdrawal and immediately i called up customer care to check how is it possible since i am nt using it. it took me 2-3 mins to talk to customer care executive and getting the card blocked. The executive told that the transaction is taking place at some atm far from where i am right now. While i was talking to him, 3 more transactions were being made consecutively during the call. Please look into the case as it is a serious issue concerning our banking account security. Awaiting a quick and positive response.
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Hi Kodak team
              My name is syed ibrahim sha and before 6 month I leave my company but now every month is coming mag on my mobile maintenance charge of Kodak bank but I have only salary account and also leaved the before six month so please I am requesting you to close my salary account.
              My
              Salary A/C NO. [protected]
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                K
                kavivaru
                from Bengaluru, Karnataka
                May 16, 2017
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                Address: Hyderabad, Andhra Pradesh, 560001

                I have been receiving calls from Hyderabad Somajiguda Kotak Mahindra bank collection agents, stating that my husband had a loan with ABN Amro and that they are using abusive language to find him. Despite mentioning that am no more staying with him, they seem to not understand english and speaking anti-woman abusive language liking me with several men. They also sent me messages on whatsapp. Am likely to report to police on this issue.
                The caller names Srikanth, Srinivas, Madhu, priyanka etc seem to have absolutely no ethics of calling. They call late evenings and my office land lines and also speaking to other colleagues. This is really tarnishing my image.
                when am not the said defaulter, why on earth should i listen to this? i have also mailed to RBI Ombudsman and no reply from them as well. Am not sure how can this be such a insensitive issue. Is this the way we speak to our country women? The numbers they have been calling from are
                [protected] / [protected]/ [protected] /[protected]/ [protected]/[protected]/[protected]/[protected]
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Am adding the below attachment of conversation with Ms Madhu . She was tormenting to make payment just because i was a reference on the loan application. I asked her to go ahead and send me the legal documents, but she replied in a abusive way in Telugu language. Please see the whataspp screenshot.

                The meaning of this is to ask me that i need several men. I cant believe a woman speaking this to another woman.
                Post this whatsapp, i again received a call from Manager Srinivas who spoke even further bad language.
                I would want to file FIR on these two people
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                  Y
                  Yatindra1007.08
                  from Kolkata, West Bengal
                  May 15, 2017
                  Resolved
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                  Resolved

                  I have submitted application for account closure of my Kotak account. Application is accepted and account is blocked.

                  But, Still account is not closed. I visited the branch several times.

                  I am going to file a case against Kotak bank manager in Bhagalpur civil court. Please close the account ASAP.

                  CRN Number[protected]
                  A/C Number-[protected]
                  Jun 2, 2018
                  Complaint marked as Resolved 
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  May 15, 2017
                  Updated by Yatindra1007.08
                  CRN Number[protected]
                  A/C Number- [protected]
                  A/C name- Anurag Singh
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                    K
                    Kumar jwala
                    from Jamshedpur, Jharkhand
                    May 15, 2017
                    Resolved
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                    Resolved

                    Address: Ranchi, Jharkhand, 834001
                    Website: www.kotak.com

                    Dear sir,

                    Since last one and half years i have been receiving mail & sms on my personal mail and mobile no to pay the dues emi of vehicle loan and also confirmation mail of received the funds of emi.

                    In beginning we thought it might be a mistake during filling the loan application/ forms or sent by mistake to me.

                    I replied on 3rd mail of reminder on emi.
                    We clarified in mail that we are not right person for such communication.

                    We also cleared in mail that we have never taken any loan from kotak mahindra bank so please check your details and remove my mail i'd and mobile no.

                    Sadly no action has been taken from bank besides a single mail, saying "we are looking in to this matter".

                    Sad part is that when we called to call center no for complains they said "you should be careful for your personal documents" they also confirmed my previous official address which was given in loan detail.

                    How it's possible that someone can take loan in behalf of my documents bank details and official address.

                    How kotak mahindra bank can lend the loan without genuine verification and all.

                    This is serious concern, my life has become disturbed as my family members has taken it very seriously and lot's o[censored]nwanted debates happens at my home due to this issue.. And still i am being given reminders for emi and etc.

                    Please help.

                    With regards
                    Jun 23, 2017
                    Complaint marked as Resolved 
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 23, 2017
                    Kotak Mahindra Bank Customer Care's response
                    Hi, we request you to kindly write to us at service.[protected]@kotak.com with your details for us to assist you further. ^Team Kotak
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                      K
                      Khushboo0286
                      from Pune, Maharashtra
                      May 15, 2017
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                      Address: 380052
                      Website: kotak.com

                      Hello,

                      I had a salary account with kotak. Last year since

                      sep 2016 onwards i changed my job and its no more my

                      salary account. However, the only reason I was

                      continuing with this bank was that I had an ECS with

                      this bank. But since september every month when I

                      deposit 6500 for an ECS of 5940, still my ECS gets

                      returned every single month. And they dnt have any

                      proper reason. This month when I went to their

                      branch and asked the reason, that despite of

                      depositing amount why is my ECS getting returned.

                      They told there is Rs 12000 fine incurred which they

                      didn't even bother to inform me once. All my money

                      are lapsed and my credit score affected badly in

                      spite of depositing balance regularly.
                      This is the worst experience and when i complain

                      they simply say to close my account from this bank.

                      They dont even care for customer and its such a risk

                      to have an account with such bank who do not have

                      transparency with their customer about the charges

                      deduction incurred in their account.

                      Aweful Experience...I would never recommend any of

                      my friend to open an account with this bank.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        M
                        mariya.manoj
                        from Mumbai, Maharashtra
                        May 15, 2017
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra

                        My personel Loan account Number 59277970
                        It had mutually discussed and decided the Monthly EME will be deducted from my salary account in ICICI bank Lower parel branch. Frist 4-5 months it had happend. later the amount was deducting eventhough the said amount was in salary account. Finally we called the branch to find out, then they communicated that "Kotak bank some system having some issue". There after they started to come and collect the amount from my husband 's shop in Bhandup.
                        Due to bank's system issues the amount was not deducted and now it is considered as i have not responded on loan recall notice.
                        I can produce my last 3yrs salary satatement to prove that said amount was present in my account in given date
                        Jun 22, 2017
                        Complaint marked as Resolved 
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 16, 2017
                        Kotak Mahindra Bank Customer Care's response
                        Hi,  please bear with us while we investigate on this. Will keep you posted. ^Rajat
                        Verified Support
                        May 19, 2017
                        Kotak Mahindra Bank Customer Care's response
                        Trust your issues have been addressed. ^Rajat
                        There is no option on toll free number to talk with customer care representative so foolish dial 9 for disconnection just to listen thank you for calling Kotak Mahindra Idiots I am trying to call Customer care but there is no option completely irritating
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                          P
                          Pratap Jwala
                          from Raha, Assam
                          May 15, 2017
                          Resolved
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                          Resolved

                          Address: Ranchi, Jharkhand, 834001
                          Website: Www.kotak.com

                          Dear sir,

                          Since last one and half years i have been receiving mail & sms on my personal mail and mobile no to pay the dues emi of vehicle loan and also confirmation mail of received the funds of emi.

                          In beginning we thought it might be a mistake during filling the loan application/ forms or sent by mistake to me.

                          I replied on 3rd mail of reminder on emi.
                          We clarified in mail that we are not right person for such communication.

                          We also cleared in mail that we have never taken any loan from kotak mahindra bank so please check your details and remove my mail i'd and mobile no.

                          Sadly no action has been taken from bank besides a single mail, saying "we are looking in to this matter".

                          Sad part is that when we called to call center no for complains they said "you should be careful for your personal documents" they also confirmed my previous official address which was given in loan detail.

                          How it's possible that someone can take loan in behalf of my documents bank details and official address.

                          How kotak mahindra bank can lend the loan without genuine verification and all.

                          This is serious concern, my life has become disturbed as my family members has taken it very seriously and lot's o[censored]nwanted debates happens at my home due to this issue.. And still i am being given reminders for emi and etc.

                          Please help.

                          With regards
                          Jul 7, 2017
                          Complaint marked as Resolved 
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 30, 2017
                          Kotak Mahindra Bank Customer Care's response
                          We request you to kindly provide us your complete details along with the query to service.[protected]@kotak.com in order to assist you further. ^ Radhika
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                            D
                            Dunga45
                            from Kolkata, West Bengal
                            May 13, 2017
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                            Worst service kotak 811

                            I have downloaded your app ‎and opened kotak lite account. It is a zero balance account right... I had requested full kyc. Now your agent called me and told me i have to deposit immediately for kyc.. He was talking very rudely.. I told him that i don't want to deposit right now.. I will do it later.. But he is forcing me on the phone for depositing immediately and told me that he has my pan number and he will blacklist my pan and adhar...
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                            Kedar chincholikar
                            from Ajra, Maharashtra
                            May 13, 2017
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                            Address: Mumbai City, Maharashtra, 400052

                            The people who are harassing and not resolving the issue and aggravating the whole issue for their "incentives" are Santosh, Srikant Kanwal; Hemant patole; these people sent a "recovery agent" Nitesh Patil on Sunday at 7:00 am who was abusing and shouting. I have lodged a criminal case for the same at Khar police station aswell.
                            These names have been mentioned in all complaints calls and communications of mine to Kotak no action has been taken. I have call recordings of these above mentioned people where they are saying "the account situation is not their concern, they will always call on and post 15th of every month because it affects their incentives". These people are using unethical language and threatening me for incentives. They have stated "that we need money in cash and we accept that it's Kotak's fault but we still need money to stop the recovery it's month end and we have our incentive targets". My family has been constantly harassed and ill treated.
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              bonnerjis
                              from Bengaluru, Karnataka
                              May 12, 2017
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                              Address: Kolkata, West Bengal, 700019

                              I am constantly getting calls from Kotak for recovery of loan bearing no.6115375 taken from CITICORP Finance (India) Limited - which was not even taken by me.

                              I gather the confusion is because of similar name and DOB.

                              However, in spite of explaining the same to Kotak multiple times, sending my KYC to rard.[protected]@kotatk.com (SR # 1-[protected]), no action is taken yet and i still get collection calls from Kotak.

                              get your records straight guys!
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                Ananya Dwivedi
                                from Gurgaon, Haryana
                                May 12, 2017
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                                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
                                Website: kotak manhindra bank

                                Date _12th may 2017

                                Dear sir/madam,

                                I am a client of your bank for the past 3months and hold a saving account (In your kotak mahindra bank limited noida sector 16 branch-uttar pradesh, basement, ground floor, first floor, second floor, b-1, sector 16, noida pin-201301 branch. I had requested for credit card but till now your executive not applied and ill submit my account details 3 times.

                                After that my account will be freeze due too initial check after 3 months your branch employees remain about check.

                                I am sad to say that despite making calls to your branch but on one pick my call a there has been no action taken till date.

                                Name-ananya
                                Account no:[protected]
                                Type of account: ….. Saving
                                I request you to look into my case and help me …. (Mention how you want concerned authority to assist) at the earliest and oblige.

                                Thanking you
                                Ananya
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  I
                                  imratan24
                                  from Pune, Maharashtra
                                  May 11, 2017
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                                  Unable to connect customer care

                                  Address: Thane, Maharashtra, 401501

                                  I have been trying to connect customer care from last 3 days but in no vain as your system keeps on asking to press xxx numbers but still unable to connect customer care inspite of being charged on every call and that too for very long period which is very frustrating. I wanted to resolve the issue of being charged for non maintenance of a/c. I dont know how to go for it as i m always unable to connect your so called customer service centre....
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                                  Msekharmca
                                  from Bengaluru, Karnataka
                                  May 11, 2017
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560029

                                  Kotak mahindra bank — personal loan emi not deducted through bank as per the schedule

                                  Hello,

                                  I have a personal loan with kotak mahindra bank for an amount of 350, 775 inr. My loan number is spln[protected]. My name is : rajasekhar mekala from bangalore.

                                  My loan emi was suppose to deduct 10th of every month where the emi started from may 2017 and till next 5yrs. For the month may my emi was not deducted as for the schedule.

                                  Please help me on this.

                                  Rajasekhar
                                  May 11, 2017
                                  Complaint marked as Resolved 
                                  It's deducted next day
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  May 11, 2017
                                  Updated by Msekharmca
                                  Resolved
                                  May 11, 2017
                                  Updated by Msekharmca
                                  Kindly close
                                  This issue has been resolved.
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                                    Pramod Hiremath
                                    from Angamali, Kerala
                                    May 10, 2017
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                                    Amount deducted from my account

                                    Address: Mysore, Karnataka, 570017
                                    Website: Consumercomplaints. In

                                    During account opening I was told that it would be a zero balance account and was forced to open an account as my son already had an existing account. The sales rep informed me that if he maintains his account then this account will have zero balance. I am a 60 year old lady and I get a min pension and once the account was opened I deposited 20000 as fixed deposit and did not use my card for a couple of years. Later I suddenly get a message...
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