Kotak Mahindra Bank Complaints & Reviews

Dear sir/madam,
This is to bring to your kind notice that, abn amro credit card nos: [protected], has been settled by me on 5th jan'2008, by paying cash amount of rs.10, 000/- towards the reference letter,
Serial nos: 23513,
Ref. Nos: nra[protected], dated 30th dec'2007.

It's disappointing to get repeated phone calls & see repeated mails on this matter from kotak mahindra bank (On behalf of abn amro).

It is giving me a mental torture & unnecessary disturbance to lead a normal life.

In spite of settling the credit card ([protected]), on 5th jan'2008, even till today (15th jun'2017) my name is featuring in defaulter's list & repeated phone calls & mails on this regards from your bank.

This is badly affecting my credentials.

Pls help me to resolve this issue, credit card: [protected], once for all as well as to remove my name from the defaulter list.

Looking forward for the positive response.

We have opened our current account with kotak bank from last 6 months considering facility of net banking. But we are enable to use this facility. It is informed to odhav (Ahmedabad) branch 8-10 time. But still not solved

During opening of account, kotak executive has informed us so many benefits o[censored]se. But nothing to use after opening this account. We are not getting any support regarding result oriented solution

We need regularly net banking for our firm transaction and we are facing very much problem. Please do needfully to resolve this net banking problem as soon as...

Net banking problem is regarding transaction only. During transfer money, we are getting alert as alarm form and we are not able to submit transaction of money transfer

Why do have marks just from zero and no minus marks!?!? Even sbi is far better than you in operating speed... I applied for a current account in march, which took one month to activate... I applied for dmat and sip the v. Same time along with my application for current account... It took your bank two months to process my dmat which i got only in may end and yet to get my sip... So it takes you 75+ days to give your customer a sip account and so for i have not yet received it. Better shut down ur bank, because even public sector banks are much faster than you. Your employees doesnt attend my calls. I visited the branch 4 times personally in the last two months to speed up the process. Nothing happened so far. Who wil bear the loss i incurred!?!? Will u!?!?

Hi
I blocked my credit card and selected with option "no replacement required" as per the attached screen shot.

But i have charged 100 rs + service tax, why should i pay his charges when i haven't requested for replacement. I have similar issues in my previous statements.

Eg: ccp (Card protection plans), with out my approval the service is renewal, for this i asked for disconnection of service before renewal of my service. Same thing is complained with consumer help line today.

They are many many wrongly charged and hidden from statements.

Thanks,
Vishwa

To
The authority
Kotak bank

This is to inform you that we your existing current account holder at kabir plaza, sub plot no. K-1 to k-5 vadodara-390009 gujarat, india. Ifsc - kkbk000843 is highly unsatisfied by your service. I would like give the explanation in detail.
We were given the surety to open an current account at your kotak bank by offering interest on the said accounts by m/s kinjal majmudar - mobile number [protected] convincing us by telling that non of the bank is offering interest on current account but we will surely be giving you. But after the account was opened she refused to give interest & said that the above management refused to offer the interest & said sorry for that.
All together we have deposited the amount of approx 30-35 lakhs in our seven accounts
1) eshanti heights association
2) eshanti heights tower a association
3) eshanti heights tower b association
4) eshanti heights tower c association
5) eshanti heights tower d association
6) eshanti heights tower e association
7) eshanti heights tower f association.
Though we were fooled by your employ we then even continued the accounts with your bank. But then after for the transfer of names in the said accounts we are highly suffering till date from the follow up we started on 21/03/2017. The employees who are involved in it are 1) mr gaurang patel - mobile [protected], 2) mr ashish - mobile [protected], 3) mr mazhar hussain - mobile [protected], & above all the branch manager is also involved in it where they are demanding some unauthorised deals for the completion of work in time.
We have visited personal to the branch for atleast not less than 10 times and meet all these persons & even they have visited our site once but no results till date.
Even the drafting which you demanded was done 3-4 times because of some or the other reason the drafting once approved by this persons get unapproved by their seniors.
Because of such misconduct we have shifted our one account to another bank & further we are forced to transfer our rest of accounts also in another bank by your authorities. Please do take the immediate action on it give customer satisfaction. It was necessary to bring to your notice so i thaught to send you this mail. Please take necessary action and call me on my mobile number [protected].

On june 13, 2017 there was a fraud transaction of 4996 twice, i. E total of 10000.

There were some fraudulent online transactions on my kotak mahindra bank credit card on june 13, 2017. 2 fraudulent online transactions were conducted on my kotak bank credit card number 4166-*-*-1420

I state that as the first two fraudulent transactions was done to pay idea bills; the identity of the fraudster is easy for the bank to track. I fail to understand why the fraudster was not apprehended by the bank for conducting a fraudulent transaction on a card issued by the bank.

Tbms charges are levied on my account without any prior intimation.
I have an ecs linked with my ing vysya account for lic premiums. But ever since ing changed to kotak, ecs was not happening for 2 months.
So i paid my lic premiums online with late payment fee too...
As per lic person's advice i gave it a final try by depositing 5k for lic ecs in kotak account. But as soon as i transferred... Within no time all my money has been deducted for tbms charges...
Kindly either reject my ecs link with my kotak account and close my account or re-pay my money in full, so that i can continue ecs...

I want to remind the complaint against mr. Gajendra nagar (Loan recovery agent) his phone no. S ([protected], [protected]). This man had betrayed me by taking 18000/-rs from my home and i already submitted a complaint against him before this on 7th of june 2017 but nothing happend against him so i want to know can i go to the police station to file a complaint or the officials of the kotak bank would handle this situation. My phone no ([protected]) rajeev gautam.

Dear friends, i am kindly requesting you guys not step in kotak mahindra bank for any loan especially for home loan.

They will welcome you at the begin but at the end you will be end up with tired. Banking service is very very poor.in case you want foreclosure the loan, then will start to delay as much as possible in order to take interest from us.

I don't see any different between loan shark and kotak bank.

In details i will write with all the evidence soon.

Meanwhile i want to alert a common man like me for not to go with kotak bank.

This is the worst bank ever i have seen in my life.

I do not know who going to tie the bell for this # cat.

Sir,
My a. C number is[protected]. This is kotak salary accountm i use this for the past 1 year, but for the last two months bank deduct money unnecessarily from my account.

On june 10 also, they take 677 from account.

This is the continuos process.

Please take necessary action against this issue and refund my money back.

Ps: now a days they deduct money for each transaction. But this is free before.

Hi team,

Hope you are doing well.
I am writing this mail to bring to you notice that i am paying the personal loan emi through imps regularly for before date. I got sms on my registered mobile number (91-[protected]) for chq bonus charges of rs750. Could you please check and confirm why i need pay the chq changes amount 750.

Payment information:
Personal account: spln59771365
Payment due date: 5th of every month
Payment done date ; on 01.06.2017 through imps
Payment reference no :[protected]

Regards,
Vishnu murthy
Mob:91-[protected]
Mail id : [protected]@gmail.com

Respected sir,

I am writing this mail to bring to you notice that my kotak mahindra bank account at (Plot no. 3, okhla industrial phase, new delhi). Atm bring number 42xx xxxx xxxx xxx4 & crn number is 8xxxxxx0 with salary account no. 01xxxxxx95 is showing transactions for which i have not transacted.

To my shock of my life. I got 3 sms on my registered mobile number ([protected]) for an total amount of rs. 28, 800/ in 3 phases (10k, 10k and 8.8k) withdrawan from my account in maharajpur, ghaziabad on 28/10/2016 hrs 18:33:19 (Rs. 10k withdrawan), hrs 18:34:01 (Rs. 10k withdrawan) and again hrs 18:34:41 (Rs. 8.8k withdrawan).

At the time of receiving the frequent transaction messages. I called the kotak bank customer card and ask to permanently blocked my atm card. They have raised my complaint (Complaint no. 1 [protected]) & they give assurance to resolve this fraud asap! & refund my complete amount.

On 26/10/2016, i received my salary on advance due to diwali celebration and this atm fraud happened. Please, tell me how could i & my family service without money for a whole month. So, please help me out in this situation.

How is this possible when i m carrying my atm card with me and i am residing in govindpuram, gaziabad on my uncle house at the time of transaction. I have not compromised my atm pin number nor i received any call for same. This is a very serious security lapse and the identity protection is compromised.

On tomorrow morning, i will loudge the fir complaint against this atm fraud and will be providing you the fir copy if you need it.

I want the concerned people to investigate and credit the amount, since it is the responsibility of the bank to safeguard the account holder money.

Almost 8 months complete but my case doesn't resolve... How can i do..

I think it's kotak mahindra bank planning to share or sell customer details to frauder and they will happened.

Regards,
Dukhi customer (Vikas)
[protected]

I am displeased with kotak's service, ignorance and laid back attitude towards customer's application for mutual funds. After a month of application and completion of formalities also the employee from khar branch kept replying in a casual attitude and kept giving false expectations of getting it done. Sounded more like a street hawker than a professional bank employee. I am sorry but kotak is worst in terms of customer satisfaction.

I used kotak credit card (Last 4 dight is 9330), i always pay dues before due date through my online banking, dec'2016 i paid rs.15256, december onwerds i try to do purchase getting error message i used another card, jan 2017 i got sms for dues i paid rs.320, after two week i got sms again for dues rs.460 that also i paid, february i got bill for more amount i contacted customer i inform them i am not using card how i am getting bills, they told me i didnt paid balance of outstanding balance, then i understand kotak bank is issuing credit card bill in another card number (Last 4 dight is 0868) that card i didn't received, i inform this matter to kotak crdit card through email, and inform to customer care, one person came for collecting the dues, till today nobody taken any action for this matter, now dues is approx 3500/-

They harassing me and my family for payment that iam not used the card, this will affect my credit score also. I hope any kotak crad authorised person will contact me and help to sort out this matter, other wise informme how to sort out this matter and how i will get back the excess money i paid.

Jayan

I had not applied for credit card but i was allotted a card for which i was continuously chasing for cancellation of card and reversal of fees from 9th may'17. Very unfortunate that even after expiry of 1 month & about exchange of around 10`12 mail nothing happens. Normally how much time you require to cancel a card as i am still chasing for an response from your end as fees has not reversed yet & cancel the card as i am not willing to pay fee & that was never discussed.

But yesterday my saving a/c no [protected] was debited for the fees of rs 594.31 in kotak card no [protected]. Pls reverse this amount on priority in my bank a/c

Regards

I had taken a car loan from kotak which was duly and fully paid off in 2015. When i started asking for the loan clearance certificate 3 years ago they started giving me the run around and making several excuses. Eventually they asked for additional payment of 500 plus rupees at the end of april this year claiming some rubbish charges. Since i want to sell the car i have paid that off as well in april itself. Now again they are not sending me the certificate and asking me to call one person and the next in vain. Please help. They are a useless company.

Dear sir,

Kindly help me on my kotak credit card issue and i'm not able to survive peacefully. Kotak bank people are giving the mental torches for me on daily bases.

At the time of opening the salary account and credit card it is already discussed with bank officials that once you leave the company then you have to maintain only rs 5000 monthly balance as the salary will be not credited in this account. But after 2 months i got a msg and i personal checked the details in cibil score, requesting you to take care of my account from your side that i have to paid my once shot payment to my chandrashaker (Legal advisory from kotak has taken 20000rs to close my credit card account completely rs 500 rs /month auto debit balance is added to my penalty charges without my knowledge. Its not possible for me to pay me such a huge amount. I am not using your kotak credit card account. Kindly close my account at earliest as already rs 2600+ rs to kotak account, which i have used only 12000rs from my kotak credit card and aqb charge from my account due to your hidden information. One more information i want to know that if salary was not credited in this account for last one year then why not any information from your side regarding such hidden charges and not even any call from your side.

Note : if the payment is not done i will get daily base of 3 to 4 calls to recover your amount,

More over after i paid all the amount to chandrashaker legal adversary of 20000rs at one shot and still the account is not closed.

Even i have got call from the court police, regarding the case has been registered on my name after my payment.

I have spoken to naveen kumar og (Credit card manager from jaksandar branch bangalore) he is not responding properly to me and he is threatening interm of that if i did not paid my amount, he will take over my movable property of worth 16000rs, even though i have paid all my credit card balance and completed

I have used only 12000rs from the kotak credit card and for that i have paid more than 40000rs till date and still they are not closing my account and they are not responding my any of the query or request and still they are informing me to pay another 16+ thousands rs to kotak credit card.

I have attached all the call recording for your reference kindly help me on the same to solve the issue.

I have applied to my nearest branch for closing of my account. Kidly share the current status of my account.

Contact details of kotak employers.

Name: mr. Vishal
Designation : 3rd party vendor (Credit card collection manager kotak
Contact number: [protected]
Remarks: he is very rude in the behavior and using the abusive words while collecting the collection amount for kotak credit card.


Name: mr. Chandra shaker
Designation : legal advisory kotak bank
Contact number :[protected]
Remarks: he has taken 20000 rs from me stating that he will close my card completely and i have transferred the amount through paytm app but still the account is not closed and complete amount is not paid.

Name: naveen
Designation: kotak bank credit card control manager
Contact number : [protected]
Remarks : very rude and not responding properly to the customer.

Regards
Saravanan s
A/c no: - [protected]
Mob no: [protected]
Email: saravanan. [protected]@gmail.com

I abhay chauhan employ of kotak mahindra old mutual life insurance company. My reimbursements ac kotak bank.ac no [protected] reimbursement account which is debit freeze. I visit branch two time but it was not solved. I have not vist regular kotak mahindra bank dew to long distance. Please help and resolved this problem
Thanks.
Regards abhay chauhan
Emp id 52249
Job location shimla
Official mail id abhay. [protected]@kotak.com
Contact no [protected]

To,

Customer contact centre.
Kotak mahindra bank ltd.
Post box number - 16344
Mumbai – 400013.
Date:-5/6/2017

Sub:- non receipt of payment of rs.11000/- since feb-2016 & deducting of rs.1600/- as non-maintenance charges for average balance.

Dear sir/madam,

I the undersigned mrs shipra s kankonkar having account no[protected] & crn no[protected] had issued a cheque on 3.2.2016 to future generali life insurance premium which was deposited to icici bank ambernath (Cheque collection centre), the cheque explicitly mentions favouring future generali india life insurance policy no.00371096 but after a month when i saw the statement it was debited from my account[protected] and instead of crediting to future generali account it was credited to icici prudential insurance account which was not at all written on the cheque issued by me.
Till date i have not received my money and at the same time my premium was to lapse and i had to pay it lately with arrangement of funds of rs.11000/- from other sources.
Now as a banker kotak bank has defaulted in making wrong credit and passing the cheque to wrong beneficiary account (Icici prudential) which is not instructed by me.
I had been following up with ms priyanka of kotak bank juhu branch to submit the cheque copy but she refused to submit it to me.
I went to icici bank as well to resolve the matter and they have instructed me that it was the prime fault of kotak bank.
Can you as the banker take the onus of probing the matter or else i will have to take this matter to consumer court and legally fight the case and get myself appropriately compensated.
As a customer, i had to undergo pressure of arranging last minute funds as i am also paying off my emi to the extent of rs 36000/- pm and rs.11000/- amount also means a lot.
Now i will have to paid monies along with interest at the earliest else i will have to take this matter further where the exact penalty will be worked out by the judiciary.

Also, i am having an account which was savings account where my salary was transferred by neft / rtgs till oct -2016 the amount which is deducted for non-maintaining average balance was 1600/- inr in the month of mar-17.
Upon enquiry, the bank officials told me i was holding privilege saving account and hence the charges were also too high of 800/- per month for two months, the charges deducted were rs 1600/- altogether.

Now if my salary is not credited for three months then the account should have been converted to minimum saving balance account which would bear only minimum charges
Who gave the authority to kotak bank to convert it to privilege savings account where the minimum balance to be maintained is 25000/- why was it not changed it nominal savings account when the salary transfers were stopped and upon what circumstances did the bank deduct 1600 for non-maintenance of average balance for two months.
Bank should have intimated us for changing it to such high privalge account where upon acceptance of the request should be converted to the same.

I surely have to undergo lots of pressure as still my queries are not resolved till date and the bank is no way co-operating us or showing any interest in resolving the case despite putting several service requests, bank personal follow up, phone follow ups.
I would say this is not a professional way a customer to be harassed for 1.5 years and no representative is bothered to resolve it.

I need to be adequately compensated along with the principle amount of the loss suffered by me.

Mrs. Shipra s kankonkar.

I made the transaction 5 times for getting a colleagues phone recharged... Out of which for four times, i rec'd the message that transaction has timed out or the recharge cannot be processed as waiting time needs to be more than 2 min... No balance was being deducted so far. I made one last attempt, the fifth time and the transaction showed successful message, immediately amount for previous transactions was also deducted amounting to 1700/- and my colleagues phone got the balance of 1700/- now i would like the amount to be reimbursed back to my account except for the last transaction which showed a successful message...