Kotak Mahindra Bank Complaints & Reviews

Charges for closing the bank account having customer id[protected]

I had a salary account in ING Vysaya Bank (now at present kotak mahindra bank) in 2014. I left that company and after few months I stopped using the bank account.
I had contact with customer care to why deduct 1700INR in my account they told you didn't maintain Minimum amount in your account (Minimum amount 25000INR) i asked 25000 is not my salary then how to maintain then he was suggest to me than closed your account . Then I had contact with kotak mahindra branch to closing of account then I had made a request with kotak mahindra bank bank to close that account as I was not using it then I came to know that they have converted my zero balance savings account to some other account which was never communicated to me. I used to get sms on my registered mobile number about the balance and other information but i never got any sms that I have to maintain any minimum balance in that account. when I went to bank and raised a request to close the account they told me to pay 3300 INR to close the account. My issues is when they changed my account from zero balance account to some other account why this was not communicated to me and deduct my 1700INR my account.
why only for closure I have to pay. ALso every financial year bank does their calculations then why dinthey informed me last year that I have some debt with this account. My Ing vysya customer id is[protected] can you please help me in that ??

Hi,

It has been 20days ever since i have submitted my documents to open my Salary account with my new employee FIS and til date, my account status is Inactive.

I am deeply peeved by the services.and your hostile responses so far . I raised a complaint on 11.3.17 (1-[protected]) and i have not got any callback as promised. I valled up again on 17th march but no assistance was provided.

I called up Kotak customer 19th march from my registered no and the approach of the supervisor Vinay Banghera appeared lax and uninspiring. He seemed to be Going with the motions and unperturbed by my concern.

I am a lower middle class employee and with no salary account yet, i am getting the jitters now, clueless with my salary account status and dreading month end when i may be handed over a cheque or maybe nothing.

You are my last resort and I entreat you to look into the matter.

Thanks,
Indrajit Ghosal

Ac no - [protected]
JMD Regent Square branch, GurgAon

I have a home loan in kotak mahindra bank ltd.in the name of ankit c. Makwana with 10.50% rate. And now i transfer my loan to other bank and i have required for document to submit to other bank so i will get a lesser % rate from other bank but bank staff's two or three persons are not providing me a document in time and harresse me. I have paid installments in time to time. But the bank staff's two or three person always do the joke and do not take matter seriously.
As per bank rules i give the notice to the bank for closure of my loan before a month and after a 1.5 month i have steel not have a required documents.

So take a action if possible.

Ankit makwana
[protected]

Dear sirs,
This is umashankar. g from chennai i have never used your bank credit card but it is reflecting in my cibil report it is affecting my career. i have applied for a job i have passed all rounds but because of this i am rejected. please do the needful at the earliest i am surprised how did this happen with all my details. if i loose this job i will suffer so much with my family please please please help.
Regards
Umashankar g

I have Kotak 3in 1 account and I need to update KYC detail to buy mutual fund. KYC detail for my bank account and Equity has already been done.

I visited both Kotak security and Kotak bank and no body was ready to accept KYC form.

After visiting again and again they accepted my form and told KYC will be updated in 3-4 days.

It has been 1 month now and my KYC has not been updated. I called the relationship manager and he is saying no such request has been processed.

He is again asking me to visit the branch once more.

I am working and I cant afford so much work hours to visit branches again and again.

As im kotak credit card and account holder from pat 1 year the pathetic customer service ever seen from any other bank they are cheating customer by unnecessary wrong charges from credit card and bank account every month escalated to nodel team and even for ceo escalation there is no response at all
kindly help regarding this

name: guru prasad
mbl # : [protected]

regards
guru prasad

As per credit card statement of January 2017, paid Rs 200 on its due date. on the same day, kotak put the charges for auto debit failure. In Feb17 statement it said Rs. 576 . And as on today it says Rs 1150 which is totally unacceptable. The Feb17 statement should have said only rs 199 (Annual Fee). In between Customer care asked me to pay Rs 576. But why should I pay 377 extra. When I replied them again then there was no reply.

I used the kotak debit card in mumbai at merchant yuvati (Dadar) for a bill of ₹9000 dated 15th march 2017. On first attempt the card was declined and the transaction was completed on the second attempt. I checked the bank account statement that the money was paid twice. I approached the merchant for refund and they showed us and gave us the copy of the latest receipt of only ₹9000

Customer name: - gurtejpal singh
Crn 99403422

02-dec-16 chrg: min bal non maintenance charges for sep 16 tbms 689.96 (Dr) 690.04 (Cr)
02-dec-16 chrg: min bal non maintenance charges for aug 16 tbms 460.04 (Dr) 0.00 (Dr)

09-dec-16 chrg: min bal non maintenance charges for aug 16 (Value date 12, 919.04 (Cr)
:08-dec-16)
Tbms 229.96 (Dr)

11-jan-17 chrg: min bal non maintenance charges for oct 16 tbms 690.00 (Dr) 5, 888.04 (Cr)
11-jan-17 chrg: min bal non maintenance charges for nov 16 tbms 690.00 (Dr) 5, 198.04 (Cr)

Balance deducted rs 2800-/

Reversed 690 2 times {11-jan-17 chrg: min bal non maintenance charges for oct 16 tbms 690.00 (Dr) 5, 888.04 (Cr)
11-jan-17 chrg: min bal non maintenance charges for nov 16 tbms 690.00 (Dr) 5, 198.04 (Cr)
}

Not reset of the amount

Service request number: sr#1-[protected]

Sr#1-[protected]

Sr#1-[protected] closed how closed my this request as my problem is not resolve i want to file a case against person how closed my request even that lady assure me that she will call after 2 days as off on holy festival now u guys closed my request without solution

I really fed up with you guys no solution.
Again there is now issue that 3200 debit from account transaction decline 11 march 2017 file a complaint on your told number [protected] informed me that you may get revert in next 24 hours now 6 days over you guys dot have watch..
I want my money back within 2 days if you guys do not have any authorization five me in written so that i will send you a legal notice from court..

I have sent this Complaint quite a long time back wherein no revert received, There is a LPC Charges as well as Interest levied with no faults of mine as no Email Received as well no SMS received on time.

I request please reverse the said amount from last month till date, I will be happy to make the payment

"Dear Team

I am yet to get revert on complaint sent via Website regarding non receipt of bill in last payment & due to which LPC applied on my card with Interest as well.

Also i am yet to pay this month bill which is overdue by 4 days, Need to see some mail regarding same.

Please expedite.

Also i want to cancel the Card as its very low in limit & i am not getting proper reply from customer care as well as no bills(hardcopy) on time."

Regards,
Shebaaz Shaikh
[protected]

I received the following message now:

"Thank you for the auto debit from your Kotak Bank A/c xxxx2620 of Rs.573.85 to Kotak Card No.xxxx5848 on 15 Mar 2017"

But I have not opted for any such debit from my SB a/c. It is ridiculous to receive such a message. Please reverse the same amount and be credited to my a/c.
M.GOVARDHAN, Mob: [protected]

We vaishali dubala opened the new jifi saving account online and made payment5000/rupees also my friend debit card of axis bank.
Some one of your person contacted me but as per online opened saving account no rules for make payment online whenever opened a account with account number.
So you are kindly requested to look the matter and arrange to return money.
Thanking you
Vaishali dubala
Traking number js02330953
Transaction i'd 198613
Payment gateway reference number
Hsmp[protected]
Dated on 09/03/2017

Kotak mahindra bank officials (Or should i say goons posing as officials) are trying to use[protected] data of closed banks - abn, barclays, rbs and reaching out to the old customers claiming dues. Neither do they have complete status nor are they ready to take the legal route. They just harass over phone, in person and trying to reach to friends of yours using your personal information.

All this is happening officially with the bank phone numbers and official bank email ids.
Phone numbers[protected]
Email id - elanthirai. [protected]@kotak.com

Subject ac holding C16P231677 personal loan and amount of Rs12227/- with 5 cheque bounce, but I never took any loan from kotak nor holds any bank account but around 8yrs back I hold ING VYAS saving account but currently it's closed.kindly conform how it linked with my PAN number, and how to rectify the issue, do needful and reply ASAP.

From
Mahesh

Hi sir/madam,

On saturday (04/03/2017) i've used my debit card for purchase and it seems amount of rs. 24530 has been debited from my account, but the same has been cancelled in debit card pos machine (Transaction failed).

I've raised a service request sr#1-[protected] on 05/03/2017 for this issue. I got an update from the support team on 06/03/2017 stating that the issue has been raised to the relevant department.

As it's almost 10 days still my amount is not credited to my account. I didn't get any update from the support team as well on current status. Need to know which team is currently working on it? And how long it'll take to resolve the issue as i've provided you the cancellation slip.

Transaction reference no:[protected]

Regards,
Catinat.

I have given an application for closing my savings account no ([protected])in fatehabad (hry)branch.there in the branch suggested me to withdraw all my balance amount in the above said account and deposit my cheque book and atm card with the branch and account will closed in 2 or 3 days automatically, i did the same and even today i am getting messages from the bank that i have to pay the non maintainance charges (rs 9200 ).for that account which i have already closed and returned cheque book and card to the bank

Hello i dont need this salary account in kotak mahindra bank. Because i joined one company they only open my account but i got job in another company that'y i have to close my salary account and they putting a maintance charges too.. please close my salary account.. i didnt recieved the atm card and passbook.. i dont know the account number too.. please help me...

My aspira salary account(No:[protected] was converted to savings account 2 years back. I was asked to maintain 10k since then and I have been doing so. But Rs.1610 is charged from my account for not maintaining it on March 2017. I contacted customer care, they said that I need to maintain 25k. My question is How the AMB limit went to 25k if I am told to maintain 10k from the bank side and even if it is justified from the bank why this is not informed to the customer about the AMB limit. I did not get any intimation by e-mail, SMS or by call whatsoever regarding the AMB limit.This is totally not acceptable. I regret for having an account with Kotak. Time for closure.

I am sagar takkar my policy no. 02456912 date of birth 5/5/1993 . This policy of mine has been laps without any information given to me my contact no. Which i have submitted is [protected]. Its is registered in kodaks info. But they have not given me any information and they have laps my policy. Now they are behaving badly and not doing anything. Kindly do something as 3 lakh is not a small amount.

Sagar takkar
[protected]

Kotak bank approached me for a personal loan few months back through their dsa agents from andromeda. I was given wrong information about pre-closure t&c, insurance etc and they took my signatures on unfilled application forms saying same t&c will reflect in them once loan is approved. Once the loan was approved, i realized that some of the t&c were completely different from what were communicated to me and some crucial loan docs forged with my signature! I immediately brought this fraud to the attention of loan manager. He simply played a safe role and started avoiding my calls. After one month of calls which went unanswered, i escalated to kotak bank nodal officer with great hope of resolution with all facts. The hard fact hit me late that the nodal officer is also a bank representative and will only try to safeguard the interests of the bank and not the customer.in the mean time this led to some threatening calls from bank reps!!! In the name of internal enquiry the kotak bank nodal office delayed resolution for more than 3 months. Having no other option, i complained at banking ombudsman (Bo) office with undeniable evidences if fraud by kotak bank reps. The bank authorities tried to play the same delayed response game with bo's office. Finally the honorable bo found fault with the kotak bank and issued an order to the bank to close the loan without any charges and levied a penalty on the bank. At times i thought of fighting this case in a consumer forum also as i had undeniable evidences of fraud and forgery.

Final word. Kotak bank lost a customer forever and many more through word of mouth. Extremely unethical and unprofessional banking practices.

Piece of advise:
1. Do not believe in dsas. Always approach the banks directly for loans.

2. Never sign on blank application papers even if you are in a hurry. Anything can be printed on them which can be used against you.

3. Go through official t&c doc first before going for the loan.

4. Approach the banking ombudsman office with proper evidences immediately if bank is delaying a resolution by more than a month.